Writing to complain about service quality in Green World hotel.

Thanh Du
Customer.
19/42/17 Le Hong Phong Street
Nha Trang, Khanh Hoa 57000

October 21, 2021

Dung Nguyen
Manager of Green World.
20/42/17 Le Hong Phong Street
Nha Trang, Khánh Hòa 57000

Dear Madam. Dung

I am writing to complain about service quality in Green World hotel. I stayed at Green World hotel for 3
days. I feel unsatisfied with the service at the hotel.

First of all, the service in this hotel is not good. My room was not cleaned well. It appears that the sheets
remained unchanged. I have a feeling that the toilet in this hotel was not cleaned. And it has no trash can
in the toilet. These things made me feel uncomfortable.

Secondly, the staff had a bad attitude towards us. They were not really hospitable. Moreover, they did
not focus on the work process. That lost my stuff. Personally, I think they made a racist expression
towards us. They talked about us and even mocked our looks.

Last but not least, The air quality in the hotel was not good. The poor soundproofing system resulted in
us being frequently noisy by other guests.

I hope the matter will be resolved.

Sincerely,