INTERNSHIP REPORT company AHAMOVE TUC THOI SERVICE CORPORATION

THUONG MAI UNIVERSITY
ENGLISH FACULTY
------

INTERNSHIP REPORT
Company:

AHAMOVE - TUC THOI SERVICE CORPORATION

Supervisor

: Mrs. Ly Kieu Hanh, MA

Student

: Do Thi Phuong

Class

: K54N6

Student Code : 18D170283

HANOI, 2022


ACKNOWLEDGEMENTS
To Lectures in Thuongmai University!
To Director, BD Manager and all members of Officer Staff in AhaMove!
During the period of internship, I received plenty of enthusiastic help and
support that guide and encourage me to overcome all difficulties and finish this hard

but meaningful time.
First and foremost, I would like to express my heartfelt gratitude to the School
Board of Thuong Mai University and all the lectures of the English Faculty. By
their knowledge and dedication, they give me valuable knowledge throughout the
past study period.
Secondly, I sincerely thank MA. Ly Kieu Hanh, my supervisor who gave me
useful guidance and advice that helped me to finish my internship report
successfully. She has tried her best to instruct me with all her heart all the time.
Once again, I gratefully acknowledge assistance from Mrs. Hanh and all the
teachers of the English Faculty.
Moreover, there are no words to depict my appreciation to the Board of
Directors of AhaMove for allowing and creating favorable conditions for me to
practice at the company. They gave me a good chance in displaying and promoting
my abilities. I would like to send my dearest thanks to all the managers and
colleagues of AhaMove who often shared experience and gave me advice timely
during the internship. Without their kind guidance and encouragement, I would not
have been able to complete this report on time.
Furthermore, I also would like to send my thankfulness to my family who has
created the best conditions for me to study and practice. Similarly, I am grateful as
well to my friends who always stand by me, support me in both learning and life.
In short, I really thank all people supporting me to complete this internship
report successfully.
Hanoi, 27th December, 2021
Student
Phuong
Do Thi Phuong

i

TABLE OF CONTENTS
ACKNOWLEDGEMENTS ............................................................................................. i
TABLE OF CONTENTS.................................................................................................ii
LIST OF TABLES AND CHARTS............................................................................. iii
LIST OF ABBREVIATIONS ........................................................................................ iv
INTRODUCTION............................................................................................................. 1
PART 1: OVERVIEW OF AHAMOVE-TUC THOI SERVICE
CORPORATION .............................................................................................................. 2
1.1.

Information about the company ......................................................................... 2

1.1.1. General introduction about AhaMove .................................................................. 2
1.1.2. The process of foundation and development ........................................................ 3
1.1.3. Vision, mission and corporate culture of AhaMove ............................................ 4
1.1.4. Logo of AhaMove..................................................................................................... 5
1.1.5. The major service of AhaMove .............................................................................. 5
1.1.6. The organizational structure of AhaMove............................................................ 6
1.2.

Information about the internship department ................................................ 8

1.2.1. Organizational structure of Sale Department...................................................... 8
1.2.2. Function and responsibilities of the position ....................................................... 8
PART 2: THE INTERNSHIP PROCESS AT AHAMOVE ..................................11
2.1.

The duties carried out in the internship process ...........................................11

2.2.

The difficulties and lessons of experience in the internship processing ...13

2.2.1. Difficulties ..............................................................................................................13
2.2.2. Lessons ....................................................................................................................14
PART 3: THE REALITY OF USING ENGLISH AT AHAMOVE....................16
3.1.

The reality of using English in the company ..................................................16

3.2.

Suggested solutions to improve the use of English at AhaMove ................17

3.2.1. Solutions for the company ....................................................................................17
3.2.2. Solutions for the staff ............................................................................................18
PART 4: SUGGESTED TOPIC FOR GRADUATION PAPER..........................20
CONCLUSION ................................................................................................................21
REFERENCES ................................................................................................................22
ii


LIST OF TABLES AND CHARTS

Image 1.1. Image about AhaMove .................................................................................... 2
Image 1.2. Logo of Ahamove ............................................................................................ 5
Diagram 1.1. Organizational structure chart of AhaMove ............................................. 7
Diagram 1.2. Organizational structure chart of Sales Department ............................... 8
Table 2.1. Weekly internship schedule at BD team of AhaMove ...............................12

iii


LIST OF ABBREVIATIONS
No.

Abbreviations

English meaning

Vietnamese meaning

1

Corp

Corporation

2

No.

Number

Số, số thứ tự

3

Etc.

Et cetera

Vân vân

4

VND

Viet Nam Dong

5

Km

Kilometer

Ki-lô-mét (đơn vị đo lường)

6

Kg

Kilogram

Ki-lô-gam, cân (đơn vị đo khối lượng)

7

COD

Cash On Delivery

8

Dept

Department

9

HR

Human Resources

10

IT

Information Technology

11

AM

Account Management

Quản lý tài khoản

12

BD

Business Development

Phát triển kinh doanh

Công ty

Đồng (đơn vị tiền tệ)

Giao hàng thu tiền hộ
Phịng, Bộ phận

iv

Nhân sự
Cơng nghệ thơng tin


INTRODUCTION

AhaMove, an on-demand logistics service, was founded in 2015 in Ho Chi
Minh City with the mission to address the inefficiency & high cost for consumers.
Similar to Uber, AhaMove seeks to disrupt the current business models and address
the country’s logistics sector’s “severe fragmentation and inefficiency”. AhaMove
serves as a platform connecting suppliers & consumers, capitalizing on excess
capacity in the economy to create value for suppliers and reduce the cost for
consumers. Such a platform not only allows massive process simplification, but also
allows consumers to benefit from lower services costs. AhaMove seeks to transform
the logistics industry with innovations such as instant order matching, real-time

GPS vehicle tracking, 24/7 services and drivers’ rating; fulfilling customers’
moving needs and at the same time helping drivers get more business. AhaMove
always tries their best to create the best customer experience, making delivery
easier, faster, safer and funnier!

1


PART 1: OVERVIEW OF AHAMOVE-TUC THOI SERVICE
CORPORATION
1.1. Information about the company
1.1.1.

General introduction about AhaMove

Image 1.1. Image about AhaMove
- Vietnamese Name: Công ty Cổ phần Dịch vụ Tức Thời – AhaMove
- Registered Name: TUC THOI SERVICE CORPORATION (AHAMOVE)
- Abbreviation Name: TUC THOI SERVICE CORP
- Address:
 Headquaters: No. 405/15 Xo Viet Nghe Tinh, Ward 24, Binh Thanh
District, Ho Chi Minh City, Vietnam.
 Ho Chi Minh City Office: Ground Floor, Rivera Park Building, No. 7/28
Thanh Thai, Ward 14, District 10, Ho Chi Minh City.
 Hanoi Office: 9 th Floor, Mipec Building, No. 229 Tay Son, Nga Tu So
Ward, Dong Da District, Hanoi.
- Email:
- Website: />- Legal Representative: Mr. Pham Huu Ngon
- Tax Code: 0313506115
- Licensing day: October 26 th , 2015

2


- Operating day: October 27 th, 2015
- Hotline: 1900545411
- Industry classification: Logistics & Supply Chain
- Company size: 201-500
1.1.2.

The process of foundation and development

Founded on October 26 th 2015 in Ho Chi Minh City, AhaMove is an ondemand logistics service based on the concept of a shared economy, providing
customers to fill excess capacity for logistics suppliers and reduce costs for
consumers. AhaMove is one of the first companies in the world to own two Hub &
Spoke and On-demand operating models at the same time, and also the first
enterprise in the world to innovate by creating Hybrid Model (Synergy). Over the
past six years, the AhaMove team has continued to improve its model every year so
that the new hybrid model can really become a different power of AhaMove.
Through the process of operating and accumulating experience, AhaMove has
become one of the leading start-up companies in Vietnam in the field of
transportation. With fast delivery speed, a large and powerful shipper force and
reasonable costs, Ahamove’s service is helping more than 300,000 partners ship
goods to the delivery address and bringing income to more than 30,000 drivers.
Belonging to Scommerce Group, Ahamove along with other brands such as GHN
Logistic, GHN Express has taken on delivery services throughout 63 provinces and
cities across the country, covering up to 11,000 communes and wards. Moreover,
AhaMove is also proud to meet the needs of nearly 50,000 customers, including big
partners such as: The Coffee House, Juno, Tuticare, Heineken, Sendo, Lazada, Mia,
Grilled Chicken Ị Ĩ O, Petmart, Le Castella Vietnam, etc. It can be said that
Ahamove is growing day by day and is one of the “big tycoons” of delivery services

in the two largest cities in Vietnam.
 In January 2016, in the context of the development of technology car
services such as Grab, Uber and followed by the development of e-commerce,
AhaMove launched its super speed service from 30 minutes to 2 hours and it has
already brought a lot of positive results. AhaMove has many large customers, stable
orders, and a popular growth rate of 10-20% per month.
 By the end of 2017, on average, the company successfully transported tens
of thousands of orders each day in Hanoi and Ho Chi Minh City. The field of
3


service is extremely diverse such as food and drink, fresh food, fashion goods,
cosmetics, etc.
 In 2018, AhaMove is leading in urban delivery applications in Ho Chi Minh
and Hanoi. Currently, AhaMove is connecting with nearly 100,000 drivers
providing fast delivery services for online stores in Ho Chi Minh City and Hanoi.
AhaMove is also the first platform to provide taxi and trucking services through the
application in Ho Chi Minh City.
In short, Ahamove has become the top-ranking delivery application for ecommerce stores, transporting small orders that need to be delivered immediately.
Ahamove drivers usually convey between 50,000 and 70,000 orders in each city per
day on average. Over the past few years, Ahamove’s revenue has grown over 100%
annually.
1.1.3.

Vision, mission and corporate culture of AhaMove

 Vision
Launched in 2015, AhaMove’s initial goal was to focus mainly on tricycle and
minivan services. By 2016, realizing the potential growth of the shipper market
which delivery by motorbike, AhaMove launched a super-fast delivery service

between 30 minutes and 2 hours and received extremely positive results. After more
than 4 years of establishment and development, AhaMove has gradually affirmed its
position in the on-demand delivery field in the inner city. AhaMove has supported
many big customers and maintained a stable volume of orders up to tens of
thousands of ones per day in two big cities.
 Mission
Unlike small businesses that seek profit first, AhaMove always strives towards
human values by providing job opportunities for thousands of freelancers and
building a community of civilized and united drivers.
AhaMove’s mission is to create the best customer experience, making delivery
easier, faster, safer and funnier! With AhaMove, the customer is God, and the driver
is the Jade Emperor. AhaMove always strives to ensure orders and cash flow,
thereby providing the best income for drivers.
 Corporate Culture
AhaMove team consists of young and dynamic people who always make
constant efforts to adapt to rapid technological changes. The Aha Climbers are not
4


afraid of difficulties and challenges to help AhaMove overcome seemingly
impossible goals.
At AhaMove, employees are allowed to think and act with maximum
autonomy like entrepreneurs, not employees. Aha Climbers are encouraged to
experiment with new methods and adapt themselves to market and business
requirements.
AhaMove builds Data-driven culture, in which data is not only necessary for
leaders and managers, but also plays an important role in the daily work of
employees when handling or proposing solutions.
1.1.4.

Logo of AhaMove

As a technology platform, Ahamove chose the logo as the image of a robot - a
symbol of the technology era - with blue eyes bringing a strong interaction,
implying that commercial transaction is not only mechanical technology but also
human-to-human interaction. The horizontal stripes represent speed associated with
its positioning as the top firm in terms of delivery speed.

Image 1.2. Logo of Ahamove

1.1.5.

The major service of AhaMove

AhaMove is positioned as Vietnam’s leading intracity commercial delivery
provider with technological innovations such as instant order matching, real-time
GPS vehicle tracking, 24/7 services and drivers’ rating; fulfilling customers’
moving needs and at the same time helping drivers get more business. Currently,
AhaMove is providing two main types of services including:
5


a) Services for customers who are drivers for AhaMove:
 Super Speed Service: The Driver only receives 1 order and completes it in
less than 45 minutes for standard orders with a distance of less than 8kms with 1
delivery point.
 Super Cheap Service, E-Commerce: Order has 1 delivery point. The Driver
can receive up to 3 orders at the same time and the completion time is less than 1
hour 45 minutes.
 Parity Service 25: The Driver actively receives up to 2 orders and each of

them has a minimum of 3 delivery points. Under 25kms is charged 25,000 VND /
delivery point. If the distance to the delivery point is more than 25kms, extra charge
is 10,000 VND/km. Each order takes less than 3 hours to complete.
 Accompanied services: These are services that customers will use if need be
(depending on the case) and the accompanied service fee will be added directly to
the shipping fee for the Driver.
 HUB service: The Driver receives the goods at GHN’s warehouse and ships
COD. Besides, the driver also returns failed delivery as well as refunds COD for the
same day. HUB fee will be calculated according to the successful delivery point.
b) Services for customers who are business owners:
 Delivery service by motorbike: You can choose one of the delivery services
by motorbike including: delivery service from 30 minutes to 2 hours (Super Speed,
Super Cheap) or delivery service between 2 hours and 4 hours (4H, Parity 25).
 Delivery service by tricycle, truck (500kg truck, 1000kg truck)
 Accompanied services: Adding stops, loading and unloading.
1.1.6.

The organizational structure of AhaMove

In order to manage the company’s apparatus, ensure high efficiency at work,
closely monitor the situation of production, trade and improve service quality, the
leadership of the company has built an apparatus that combines an online form and
a function together. The organizational structure of this model is shown by the
following diagram:

6


Director

Administration
& HR Dept

Operation
Dept

Finance &
Accounting
Dept

Sales
Dept

IT
Dept

Marketing
Dept

Customer
Service
Dept

Training
Dept

Diagram 1.1. Organizational structure chart of AhaMove
(Source: Administration & HR Dept)
AhaMove is operated by the functional organization structure. The company
has many departments including Administration & HR Department, Operation

Department, Finance & Accounting Department, Sales Department and so on. Each
department will have its own manager, and the manager will be responsible for the
performance of the section. In this structure, people are grouped as per their area of
specialization. These people are supervised by a functional manager who has
expertise in the same field. Department heads effectively utilize the skills of
employees to help him in achieving the organization’s business objectives.

7


1.2. Information about the internship department
1.2.1.

Organizational structure of Sale Department

Sales Dept

BD Team

Hybrid 2

Hybrid 1

AM Team

Key
Account
Manager

Hybrid 3

Account
Manager

Incubate
Account

Diagram 1.2. Organizational structure chart of Sales Department
(Source: Administration & HR Dept)
1.2.2.

Function and responsibilities of the position

Under the arrangement of the company, I worked at the Sales Department and
specifically the BD team (Business Development team). This is an important
department of the enterprise because it is responsible for the creation of long-term
value for a business through the development of relationships, markets and
customers.

Relationship

building,

market

expansion and brand awareness

campaigns are all types of business development strategies.
a) Function
The Business Development team acts as the thread that ties together all of a

company’s functions or departments, helping a business expand and improve its
sales, revenues, product offerings, talent, customer service and brand awareness.
Business Development team responsibilities include developing strong relationships
8


with business customers, connecting with key business executives and stakeholders
and preparing sales reports. In addition, Business Development also answers client
queries and identifies new business opportunities among existing customers. In this
role, our team will liaise with cross-functional internal teams (including Customer
Service, Product Development and Driver Operation Department) to improve the
entire customer experience.
b) Responsibilities
 Assessing,

prioritizing

and

executing

requirements

form

internal

stakeholders. These requirements include:
- Product improvement: UX research, business requirement document writing,
etc.

- Process optimization: Review and build automatic flow to enhance
performance
- Data analytics: Transform raw data to customer insights
 Actively introducing, consulting and persuading Merchant customers to use
AhaMove delivery service from available database
 Evaluating and categorizing customer segmentations according to the aim
of use (business or private), maximizing revenue
 Collecting and handling questions/requests from customers related to
products/services provided by the business
 Making monthly reports on customer surveys, satisfaction with products
and services
 Seeking new customers who need to deliver goods through Offline and
Online channels in the provinces in the company’s expansion project: Bac Ninh,
Hai Phong, Da Nang, etc to consult and persuade customers to use AhaMove
delivery service
 Maintaining relationships, taking care of old customers, keeping close
contacts, flexibly applying preferential policies for customers to retain and help
customers develop their product
 Analyzing customer data to propose appropriate promotions, closely
following customer growth indicators and making adjustment plans
9


 Finding out the reasons why customers are not satisfied with the service to
improve the service
 Storing data and handing over customers according to AhaMove’s process;
proposing options to improve/optimize the process
 Arranging meetings between customers and customer service staff
 Forecasting data and periodic reports
 Interacting with departments to solve problems, building and developing

AhaMove’s image

10


PART 2: THE INTERNSHIP PROCESS AT AHAMOVE

2.1. The duties carried out in the internship process
Starting from December 27th, 2021, I conducted a 4-week general internship
at AhaMove. During my internship at the company, I was able to broaden my
horizons in the field of on-demand logistics service by various tasks assigned by my
supervisor and have the opportunity to dedicate myself to the BD team of the Sales
Department. As a newcomer to the BD team, I was taught the necessary knowledge
as well as the fundamental skills to perform my job. Specifically, I was responsible
for the following tasks:
WEEK
Week 1

MAIN ACTIVITIES
- Visiting around the office and departments in the company.

(from December - Meeting Sales manager and making acquaintance with staff at Sales
27th 2021 to
December 31 st
2021)

Department.
- Being introduced the overview of the company and departments by
my BD team leader.
- Learning the rules and regulations of the company.

- Finding out all contents, skills and duties related to my work.
- Reading documents about existing products and services of the
company.
- Starting the training and familiarization process under the guidance of
BD team leader.

Week 2
(from January

- Studying operating on-demand logistics service.
- Learning how to respond to calls and emails from guests. Writing

3rd 2022 to

some simple letters to reply foreign customers.

January 7 th

- Making information about some English articles related to the list of

2022)

products and services set by the company for the week and translating
English-Vietnamese documents.
- Being directly trained on how to analyze customer data to consult
suitable services.

11

- Calling partners in available customer files for a long time without
seeing new orders, if customers have problems with the service, set up
an appointment to meet directly to solve.
- Joining a training meeting in English about developing AhaMove
Insights Tools.
Week 3

- Translating documents, mails, faxes which foreign partners and

(from January

customers sent to. After that, writing emails/faxes to reply.

10th 2022 to

- Supporting in welcoming foreign partners to work at the company.

January 14 th

- Sending English service’s description for customers.

2022)

- Learning how to deal with unexpected situations at work.
- Learning how to please each customer, knowing the characteristics of
each company and which service they will use to support flexibly.
- Assisting the BD team leader in weekly meetings by taking notes on
the main tasks and highlights of the meeting.
- Taking on the task of looking and approaching potential business
partners/customers who can cooperate on the big Shopify sales

platform in the future.
- Writing commercial correspondence inviting cooperation with
business customers who are using services on Shopify platform.

Week 4

- Drafting contracts about hiring shipping services and being checked

(from January

by documentation staff.

17th 2022 to

- Creating discount coupons for customer segmentations.

January 21 st

- Taking care of old business partners and supporting all requests,

2022)

arising when using AhaMove’s delivery services.
-

Participating

in

activities

on

looking

for

new

business

partners/customers.
- Making weekly, monthly data reports from corp file for BD team
- Finding and preparing materials for the internship report.
- Receiving useful comments and advice from the leader.
- Handing over customers to new employees.
Table 2.1. Weekly internship schedule at BD team of AhaMove
12


2.2. The difficulties and lessons of experience in the internship processing
Throughout the four-week practicum at AhaMove, I have earned numerous
helpful expertise and guidance that could not have been obtained without the actual
internship process. I found myself needing to try to practice and actively learn more
additional knowledge, work skills to prepare for my job after graduation.
2.2.1.

Difficulties

a) My skill difficulties

● Office Skill
At Ahamove, our BD team usually work with Microsoft Word and Microsoft
Excel to write the weekly and monthly reports, so proficiency in the use of them is
required for all the staff. My given duties are to take customer data from Customer
Service Dept, then classify clients according to available criteria and make a list on
the sheets. I was really self-deprecating about my Excel skill because it was still not
good. For example, when I entered the customers list into Excel, it was extremely
difficult for me to conduct advanced filtering as well as link it to other spreadsheets.
I had no idea on this one and had to look them up on the Internet.
● Communication Skill
As a person whose main task is to communicate directly with customers, I
always emphasize the importance of words and attitude in every call or meeting
with customers. There is the fact that communication is the key to a successful
person. You can succeed if you are a person good at communicating. I have finished
my subject of the principle of business communication and I know how to learn and
boost communication skills not only for business affairs but daily life. Although I
have a good thesis about this matter, I realized I didn’t practice enough to have a
good conversation with customers and drivers. I still felt confused when talking
with them, and sometimes I lose control, leading a conversation - which is
extremely important for a salesperson.
● Problem-solving
It is understandable that an intern might lack experience. Some of the most
typical mistakes seen in the working process include slow processing speed and a
lack of understanding on how to approach clients successfully. Although the nature
13


of the job of BD personnel is to handle questions/requests from customers related to
products/services provided by the business as well as meet partners on a daily basis,
I am still troubled in problem-solving and goal-accomplishing mindset.

b) My knowledge difficulties
● Professional understanding
As a fresher in this field, I have never learned the involved information. As a
result, I needed to be trained, which took time-consuming and required me more
effort than ever to be able to serve the work. Furthermore, BD employees are
always the ones who directly respond and resolve client product and service
questions. There are times in my job when I have to deal with complicated issues
that demand in-depth knowledge and expertise to address. In some cases, new
workers like me will need to seek assistance from supervisors or long-serving staff,
which will make a decline in general work performance of the department.
● Vocabulary
I had difficulty listening to and understanding what customers said or sent
while communicating with them. The way they used English was sometimes
different from what I had studied. They used a lot of slang and abbreviations, and
these words were difficult to look up in a dictionary. When they spoke on the
phone, the variety of their accents made it hard for me to understand what they
wanted.
2.2.2.

Lessons

Through the four weeks of training and working at Ahamove, I have acquired
a lot of valuable skills and executive experiences that will help me advance in my
profession.
Firstly, the internship brought to me the opportunity to apply my knowledge
learned at Thuongmai University, especially knowledge related to Business English,
translation, and commercial correspondence. I worked on soft skills like planning,
typing, reading, writing, and translating. It helped me improve my English skills in
my daily life as well as my future job. However, I need to accumulate more in the
working process in the future.

14


Secondly, I learned a lot of vocabulary, information, and knowledge in
business as well as knew how to work multitasking.
Thirdly, I recognized the value of teamwork and know-how to effectively
collaborate with my coworkers while saving time. I learned how to make friends
with coworkers and develop positive relationships with business partners.
Lastly, I found that being flexible in how I dealt with certain situations made
me more active and self-assured. Furthermore, I was aware that in addition to
enhancing my English, I needed to improve my soft skills, job management, critical
thinking and computer skills, as these are critical components of my profession's
success.
The difficulties and experiences I obtained are the luggage and valuable
lessons after I graduate. This is all that I summed up after my internship.

15


PART 3: THE REALITY OF USING ENGLISH AT AHAMOVE
3.1. The reality of using English in the company
In the context of the technology era, English has become a global language
that allows people all over the world to communicate with each other. To adapt as
well as develop sustainably and long-lasting among the competitive market,
AhaMove always encourages staff to use English in the workplace. Therefore,
AhaMove has focused on the English interview and carefully examining the
qualifications related to English ability of candidates in the recruitment process.
Most employees at AhaMove’s departments have useful English input with relative
English proficiency from basic to advanced.

According to the results of English tests conducted by AhaMove, most of the
staff have enough ability to read and understand the given contents. Besides, the
percentage that staff uses English fluently in writing and speaking skill is 70% and
50% respectively. In the Sales, Marketing and IT departments, the employees are
required to have above 750 TOEIC scores or 6.0 IELTS or equivalent certificates.
As per the company policy, candidates, as well as the staff who are good at English,
will be appreciated. Good English skill is one of the most important factors which
will decide your salary and position.
However, the use of English at AhaMove still encounters several limitations
which results in a lack of competency in interacting with customers and slow
responses.
Firstly, they have not exploited the potential of staff in using English in
departments such as Administration & HR, Finance & Accounting, and so on. The
use of English in these departments is still limited because their daily work and
tasks do not usually interact with foreign languages, only departments working
directly with foreign partners have certain foreign language skills. This leads to a
disparity between departments.
Secondly, at the Sales Department, especially our BD team, some employees
have not had proficiency in all four skills yet (Listening, Speaking, Reading, and
Writing) although our work are related to talking directly and handling clients'
requests. Some new staff members are unable to grasp what native speakers are
16


attempting to say. Other staffs have only the ability to read and understand English
but are not really good in contact to express their intention and misunderstand
customer ideas. As a result, it sometimes creates a few barriers in transactions with
foreigners.
Furthermore, in daily transactions, English is not also widely used at
AhaMove, only in dealings with foreign customers or partners. These transactions

mainly involve ordering, negotiation, and payment. Except in these cases, all staff
speak Vietnamese when discussing the plan, expressing their opinions, and telling
stories from their daily lives, etc.
Finally, a number of new official staffs are not good enough at English skills
to create a vast breakthrough to obtain the best results. They give themselves
trouble in translating flexibly, lack of specialized knowledge and vocabularies.
When they get emails and documents from customers or partners, they are unable to
comprehend the whole content and the problem that the client wishes to address,
thus it cannot be resolved. In addition, they do not know how to utilize specialist
terminology in their responses and adopt an unsuitable manner due to cultural
differences.
In short, AhaMove uses English quite popularly in the working process
because it is an on-demand logistics company combined with E-commerce.
However, in some departments, the use of English is limited.
3.2. Suggested solutions to improve the use of English at AhaMove
English in the modern economy plays a vital role in any enterprise. It is
considered as an indispensable factor to the company development and orientation
in the future. According to mentioned problems in using English at AhaMove, I
would like to suggest the following solutions:
3.2.1.

Solutions for the company

- Conducting basic to advanced training classes for employees on how to use
specialized English and communication English. The Board of Directors could link
up with a number of English centers to design intensive English courses to improve
English proficiency for staffs. These courses need to concentrate on communication
skills, negotiation, email writing, contract drafting in English. However, managers
17

should include provisions in the contract that bind employees’ service to ensure
workers stay at the firm after the course is completed.
- Encouraging employees to use English in the company as much as possible
to increase their foreign language reflexes. For example, the company can organize
small competitions on special holidays or trips so that they have the opportunity to
test communication skills in English.
- Enhancing bilingual work in business activities requires working on paper
(writing emails and contracts, making reports, etc.) and daily tasks (telephone
conversation, presentation, negotiation). The business should apply interaction
among staff in both Vietnamese and English languages.
- Creating conditions for employees to join experience sharing seminars in
English, which are organized by domestic and foreign units to learn more
experience and skills in working with foreign partners.
- Applying more policies to motivate learning English by offering higher
salaries or giving gifts to all officers and staffs to encourage them to participate in
the English activities and English certifications. For instance, the company can
design a mini exam for the whole staff on special occasions and award for the
people who have made much progress in English communication. This will
contribute to the improving English level for the staff and efficiency of using
English as well.
- Sending employees with good experience and foreign language skills to
work abroad, promoting them through financial or material incentives when signing
successfully contracts with foreign customers. This will promote the learning spirit
of employees throughout the company.
- Carefully recruiting potential employees who are graduates from renowned
schools or who have obtained international diplomas related to English skills. The
recruitment process should be implemented more strictly and demanding criteria
should be applied in order to find suitable candidates.
3.2.2.

Solutions for the staff

- Building self-study morale, improving English skills and realizing the
importance of English for themselves and business operations of the enterprise.
18


- Taking some additional courses in spare time in English centers, particularly
speaking courses because it is a vital skill of a sales employee.
- Doing self-improvement efforts such as watching movies and imitating
native speaker’s intonation; reading books and news to learn the ways of writing;
listening to music; speaking with friends or relatives, etc.
- Using a notebook or writing down terms are also effective ways to learn
specialized English vocabulary such as Finance, IT, HR, Advertising, Business
Administration, etc. Firmly grasping the key words so that catching the main ideas
to solve customer's problems when receiving messages or words from them.
- Learning whole sentences, not just words: Many people memorize a lot of
words but do not know how to use them in sentences, this becomes meaningless.
When learning new words, try to memorize a few sentences that contain the word.
If you memorize the whole sentence, you don't need to worry if the sentence is
grammatically incorrect or not.
- Learning to listen: When talking to foreigners, many people often focus on
what to say, right or wrong, and they forget to listen to what others have to say. This
is a big mistake because actively listening helps you collect important information.

19


PART 4: SUGGESTED TOPIC FOR GRADUATION PAPER

Topic: “A study on difficulties and solutions in translating press documents
from Vietnamese to English of 3rd and 4th year students of the English Faculty at
Thuongmai University.”
In the current context of globalization, the world is becoming smaller and
smaller as the systems of communication and information are developing more and
more sophisticated. One thing is unavoidable in the process of such quick
information transmission and for the goal of increasing cultural contacts:
“translating”. Translation is considered as an important bridge to connect the world
together. Therefore, learning translation is a necessity for university students
majoring in language in particular and language learners in general. However, it is
not an easy task for each translator to do this job well. It is a hard process for
translators in training, practicing and constantly exploring, absorbing new
knowledge and equipping certain skills.
During my internship at AhaMove, I realized that I encountered a lot of
difficulties in translating some assigned documents such as contracts, reports,
newspapers, and so on. I did not fully understand the meaning of specialized words
leading to using the not good ones. In addition, translating compound sentences is
extremely perplexing and complicated, which requires advanced and good
grammar. There are still some texts translated unnaturally and lack of finding words
to express that match the style of the target text.
To clarify this issue, I would like to propose the topic “A study on difficulties
and solutions in translating press documents from Vietnamese to English of 3rd and
4th year students of English Faculty at Thuongmai University” for my graduation
paper. On that basis, I would like to identify common difficulties and mistakes in
using vocabulary and expressions that students often make when they translate press
documents, and at the same time, propose potential solutions to help students
overcome those mistakes.

20