NS&I Tracing Service Lost track of your savings? We can help you find them pptx

We can
help you
find them
Lost track of
your savings?
NS&I Tracing Service
If we’ve lost touch with you as a customer of
NS&I, we will:
•
keep any personal information about you
safe and confidential
•
protect your money against possible fraud
by someone else
•
try to get back in touch with you
To protect your money and privacy we will only
accept a trace request from someone else if
they satisfy us that they are legally entitled to
act on your behalf, for example under a Power
of Attorney.
Our commitment to looking
after your money
3
About our Tracing Service
This brochure outlines how we look after dormant money,
and explains how you can ask us to trace any lost or
forgotten savings and investments you may have with us.
How we look after
dormant money
Where we know we have lost contact

with a customer – for example when
correspondence is returned undelivered
– we will make sure not to send any
further correspondence to that address.
We also won’t allow any of their money
to be repaid until we can find out and
verify the customer’s current address.
We will of course check that any
instructions we receive after that are
genuinely from the customer or from
someone legally entitled to act on
their behalf.
Where we can’t find the customer’s
new address and they don’t get in
touch with us, we’ll continue to protect
their money and keep their personal
details confidential. The accounts and
investments will remain registered in
the customer’s name, so they are still
entitled to the money plus any interest
earned or prizes won.
What savings does
NS&I offer now?
We offer a range of savings and
investments to suit different
people’s needs. We’re backed by
HM Treasury so all the money you
invest with us is 100% secure. Find
out more at nsandi.com or call us
and ask for our range leaflet.

Manage your investments
24 hours day, 365 days a year.
It’s easy, safe and convenient.
Speak to one of our UK-based
customer service team. We’re
here to help between 7am and
midnight every day of the year.
nsandi.com
0500 007 007
4
Have you won a
Premium Bonds prize?
Checking for outstanding Premium
Bonds prizes is one of the most
frequent requests we receive. If you
have any Premium Bonds, and have
changed your address but not yet told
us, you may have won a prize that you
don’t know about.
As long as you have some information
or documents – for example, your
holder’s number, NS&I number, the
Bond or the Bond record – you won’t
need to complete the tracing request
form in this brochure.
All you have to do is let us know your
current address (see page 5 for how to
do this). We’ll then update our records
and check whether you have any
unclaimed prizes. There’s no time limit

for claiming prizes.
Prizes for a deceased investor
Any Premium Bonds held by someone
who has died can remain in the prize
draws for up to 12 months after the
date of death. After that, the Bonds are
no longer eligible to win prizes.
Check your prizes online
If you know your Premium Bonds holder’s number, you can use our
website nsandi.com to check whether you have any unclaimed prizes.
You can also use our prize checker app if you have an iPhone, iPad, iPod
touch or Android smartphone or tablet.
But make sure you tell us your new address so we can send you any future
prizes. And if you register for our online and phone service you can
choose to have any future prizes paid directly into your bank account with
notification by email. Visit our website or call us to find out more.
Remember
You only need to visit
mylostaccount.org.uk or use
the tracing request form in this
brochure for Premium Bonds if you
don’t have your holder’s number,
NS&I number, the Bond or the
Bond record.
5
Keep in touch
The best way to avoid losing track of
any accounts or investments you have
with NS&I is to let us know whenever
you change your address (or name). If

we know your contact details are up to
date, we can keep you informed about
any savings you have with us.
If you have one or more of our accounts
and investments that can be managed
online and by phone, and you have
already registered for this service, then
you can change your address by logging
in at nsandi.com or by calling us on
0500 007 007. Please have your NS&I
number and password to hand.
Otherwise you’ll need to complete a
change of details form and post it to:
National Savings and Investments
Glasgow, G58 1SB
If you don’t have a copy of this form,
call us and we’ll send you one.
More about our online
and phone service
More than a million people have registered to use our online and phone
service – as it’s already available for Premium Bonds, Direct Saver and
Direct ISA accounts. And on 20 September 2012 we extended the service
to our fixed term investments as well. So if you invested in or renewed any
Savings Certificates, Guaranteed Growth Bonds, Guaranteed Income Bonds,
Children’s Bonus Bonds or Children’s Bonds on or after that date, you can
now manage them online and by phone.
Register for our online and phone service and you’ll be able to:
• apply for new investments
• keep track of your money
• cash in

• cut down on paper
• keep your personal details up to date
Visit our website or call us to find out more.
6
Old savings and investments
We have a number of older savings and investments, some
of which have not been on sale for many years. Here are a
few examples to jog your memory.
If you come across these or any others
and would like to check whether or not
they have already been cashed in, write
to us at:
Tracing Service
National Savings and Investments
Blackpool FY3 9YP
Please enclose any relevant documents
you find, such as a passbook, certificate
of investment, or any correspondence.
We will then confirm whether or not
the funds have already been cashed in.
If they haven’t, we will tell you their
current value and let you know how
to claim.
Stamps and Gift Tokens
If you have any National Savings stamps or Gift
Tokens, we will repay them at face value. We
don’t have individual customer records for these,
so they aren’t covered by our Tracing Service.
Please send them, together with details of your
name and address, to:

Tracing Service
National Savings and Investments
Blackpool FY3 9YP
7
How to use our Tracing Service
You can either:
Apply online at
www.mylostaccount.org.uk
You can also use this site to
trace any lost bank or building
society accounts.
or
Apply by post
Complete the form at the back
of this brochure and send it to:
Tracing Service
National Savings and
Investments
Blackpool FY3 9YP
Note that the form at the back of this
brochure can only be used to request a
trace for NS&I accounts or investments.
If you want to trace accounts with a
bank or building society and you don’t
have online access, see Useful contacts
on page 8.
Applying for other people
You can only ask for a trace for
someone else if you are legally entitled
to act on their behalf, for example

under a Power of Attorney. If you want
to ask for a trace for more than one
person, you’ll need to make a separate
application for each one.
Please call us for more information on
how to trace someone else’s accounts
or investments.
When you will hear from us
After you apply we will:
• send you an acknowledgement to
confirm that we have received your
application (for postal applications
only)
• contact you if we need more
information
• confirm as soon as possible whether
we have identified any potential
account, Bond or Certificate
belonging to you or the person you
are acting on behalf of
We’ll aim to confirm any accounts or
investments within a month of the date
we receive your application, but it may
take longer at busy times so please bear
with us.
68
If you don’t want to apply online
through mylostaccount to trace a
forgotten bank or building society
account, contact either the British

Bankers’ Association or the Building
Societies Association and ask for a
tracing request form.
Banks
Lost Accounts Manager
The British Bankers’ Association
Pinners Hall
105-108 Old Broad Street
London EC2N 1EX
Telephone: 020 7216 8909
www.bba.org.uk
Building societies
Lost Savings
The Building Societies Association
6th Floor, York House
23 Kingsway
London WC2B 6UJ
Telephone: 020 7520 5900
www.bsa.org.uk
Pensions
If you think you may have an old
pension, but are not sure of the details,
the Pension Tracing Service can usually
help by tracing it for you for free. Visit
www.thepensionservice.gov.uk to find
out more.

Useful contacts
Government
Stock (Gilts)

NS&I used to sell Government
Stock (Gilts) on the National
Savings Stock Register. Because all
Government Stock is now handled
by Computershare Investor Services,
please send any enquiries about
this to:
Registrar’s Department
Computershare Investor Services
PO Box 2411
The Pavilions
Bristol BS99 6WX
Telephone: 0870 703 0143
Need more copies
of the form?
Visit nsandi.com and you can download
the form as a PDF. Or call us free on
0500007007 and we’ll send you extra
printed copies.
Remember you can also complete a
tracing application online at
www.mylostaccount.org.uk
We’re here to help
nsandi.com
0500 007 007
Tracing Service
National Savings and Investments
Blackpool, FY3 9YP
Our UK customer service team is available every day from
7am till midnight. Calls from mobiles and some landline

providers may not be free. Calls may be recorded.
National Savings and Investments is a Trade Mark of the Director of Savings
NS&I 789/2012/01
Printed September 2012
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