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112 May Soon Be National Emergency
No.
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`112' could soon become the country's national emergency number, similar to 911 in the US and Canada and 999 in the UK,
with telecom regulator TRAI pitching it as the country's main helpline number for a range of exigencies. TRAI has
recommended that all existing emergency numbers like 100 (police), 101 (fire), 102 (ambulance) and 108 (disaster
management), should be subsumed into 112, which should become the mainstay for emergency calls.
Also, it said that calls to the number should be prioritized in mobile networks and SMS-based access should be permitted. It
added that the location and details of the caller should be made available to the agencies taking the emergency calls so that
swift help can be provided. TRAI has suggested the inclusion of a host of services under the proposed emergency number
112. In the initial phase, these would include calls meant for police, fire, ambulance, helplines for women, senior citizens
and children. Other services may be integrated progressively and in a phased manner. The regulator's recommendations
have been presented to the government, which will have to take a final call on the matter.
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However, implementation can be a challenge as many of the areas, especially policing, are state subjects. Also, putting in
place adequate infrastructure -like ambulances and requisite number of police personnel -to deal with emergency
situations at a quick pace, is an infrastructure nightmare, a senior TRAI official said.
“There are many issues that fall under the ambit of the states and thus it will be better to implement this in a phased
manner,“ TRAI secretary Sudhir Gupta said.