In company 3rd ed a2 video script

ELEMENTARY

In Company in action: Video scripts
A1

Hannah: Hello? … Hello? Excuse me … excuse me.
Henry: Oh! Can I help you?
Hannah: Hi, sorry to bother you. I’m Hannah.

Henry:
Hannah:
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Hannah:
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Hannah:
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Hannah:
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Hannah:
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Hannah:
Henry:

Hannah Katima. I start today. I’m the new
Customer Relations Manager.
Oh, right! I see. Today? Hello, Hannah. I’m Henry.
Nice to meet you.
Nice to meet you too. I’m really sorry but
nobody else is here at the moment.
Oh, really? Bob Summers told me to come here
at ten o’clock today.
Oh. Bob is at the airport. He got an urgent call to
meet an important customer there.
Oh, I see. Do you know when he’ll be back?
I think he’ll back at eleven. Do you want to wait?
Okay, but can I do anything before he gets back?
I don’t know, I think you need to speak to Jackie
before you start work. She’s the Sales Manager.
She’ll explain everything you need to know.
Where is she?
She’s with Bob.
Right. Is there anyone else who can help me?
Well, Sonali is the Admin Assistant, but she’s
ill today. And the Finance Manager, Alan, is on
holiday. So, there’s just me in the office.
And what’s your job, Henry?
I’m the Web Manager. I manage the website and
the online ordering system.
So, do you know if my PC is ready?
Yes, but Jackie has the login details. You can
wait here if you like. Would you like a cup of
coffee?

No thanks, I’m fine.
Okay. Well, like I said, I think they’ll be back at
eleven. Let me know if you need anything else.

A2

Bob:
Hannah:
Bob:
Hannah:
Bob:
Jackie:
Hannah:
Bob:

Hannah:
Jackie:
Henry:
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Hannah:
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Jackie:
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Hannah:
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Hannah:
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Hannah:
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Hannah:
Jackie:

In Company 3.0 Elementary © Macmillan Publishers Limited 2015

Hannah! I am so sorry. We had an urgent meeting
with a customer and there was no time to tell you.
No problem.
Well, it’s good to see you again. Welcome to
Mailready Solutions.
Thank you.
Can I introduce Jackie Skelly? She’s the Sales
Manager.
I’ll be looking after you today, Hannah. Sorry
about this morning.
It’s fine. Really.
Okay then. Well, Jackie will show you around
and then the three of us will have a meeting after
lunch.
Sounds good.
Come with me, I’ll show you to your desk. This is
Henry. Henry! HENRY!
Sorry.

Henry is our Web Manager and the IT expert.
So ask him if you need any help with your PC.
Yes, we met. Hi.
Hello again.
Henry, is Hannah’s PC ready?
Yes, but I told her you had the login details.
That’s fine. … All you need to do is enter your
username here and then your password. You can
use these for now. … That’s right. You can set your
own username and password later.
Sure.
Now, Bob and I will explain your tasks in more
detail this afternoon.
That’s good. To be honest, I’m not sure about all
the things I have to do.
Don’t worry. It can be difficult at first, but I
can show you the ropes. And if you have any
questions, you can always ask me.
Thanks!
Now, let me show you around. … The kitchen
is over there, and the toilets are just outside,
near the lift.
Okay, thanks. Is there a canteen?
No, not in the building. I usually go to the café
next door.
Oh yes, I went there before my interview. It’s nice.
Well, let’s go there for lunch.
Sure.
Now, everyone needs an access card to get into
the office. It means you can come in on weekends,

even when there’s no one on reception. Let’s go
down there now and get yours. Follow me.

SCENARIO VIDEO SCRIPTS

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ELEMENTARY

B1

Sonali:

Hannah:
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Hannah:
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Hannah:
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Hannah:
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I know that, Mr Stevenson, and I’m very
sorry … Yes, I completely underst … I know,
I know. I completely understand. I think there
was a mistake … Well, I can only apologize,
Mr Stevenson. I see. Well, I can’t make a decision
on that. I need to talk to my supervisor. Okay,
thank you, Mr Stevenson. I’ll call you back this
afternoon.
Sonali?
Oh dear!
That didn’t sound good. Who’s Mr Stevenson?
He’s the buyer at Internex UK.
Aren’t they one of our …
… one of our biggest customers? Yep.
So what’s the problem?
Well, they ordered twenty of the ST series
touchscreen shredder machines.
Really? That’s a big order. I didn’t know about
this.
That’s the problem. Nobody did. There’s no

record of this order on the system, and we don’t
have the machines in the warehouse. It will be
at least four weeks until we can get them from
Germany.
How can this happen?
Brian – who did your job, before you – I think
maybe he took the order before he left the
company, but forgot to put it in the system.
This is serious, Sonali!
I know it’s serious! He’s really angry. He wants
a twenty per cent discount on the order, or he’ll
find another supplier.
Twenty per cent? That’s far too much. There’s no
way we can give him that.
But we can’t lose this customer, Hannah. What
can I do?
We need to tell Bob about this.
Really?
Yes. I think we need to put our heads together
and decide what to do.
But Mr Stevenson wants me to call him this
afternoon.
I’ll talk to Bob now and tell him we need a
meeting before lunch. Don’t worry, it’ll be fine.
I hope you’re right.

B2

Bob:
Hannah:

Bob:
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Sonali:
Hannah:
Bob:
Sonali:
Hannah:

Bob:
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Sonali:

Bob:
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Bob:
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Hannah:
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Bob:
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Bob:
Sonali:

In Company 3.0 Elementary © Macmillan Publishers Limited 2015

Sorry, sorry! Important phone call. Right, so
what’s the problem?
Okay, thank you everyone for coming …
So, something about Internex? They’re a big
customer, you know!
Yes, if I can …
It was Brian. It wasn’t me. He didn’t record the
order in the system.
Can we just …
When was this? How big is the order?
It’s big, but listen Bob, it wasn’t my …
Okay everyone, thank you. Thank you. We only
have a short time for this meeting, so let’s focus
on what we need to achieve. There are three
things on the agenda today: first we need to find
out more about the problem, then we can discuss
possible solutions and finally we’ll decide on a
course of action.
Fine.
Okay. Sonali, can you tell us exactly what the
problem is, please?
I got a call from Mr Stevenson – he’s the buyer
at Internex UK – and he said he ordered twenty
touchscreen shredders last month and he asked
me for the delivery date. I checked the system,
but there was no order. Nothing. We don’t have
any of those machines in the warehouse, so we

have to get them from Germany. They will take
another month to arrive. Maybe more.
And what did Mr Stevenson say?
He was really angry. He said he needed the
machines this month. He wants a twenty per
cent discount on the order …
Twenty per cent!
… or he will choose another supplier.
What? This is serious, Sonali!
I know. I’m sorry Bob, but it wasn’t me. It was
Brian. I think he took the order before he left the
company but didn’t put it in the …
Can we keep to the agenda, please?
But I don’t understand how Brian can be so
stupid.
The reason we are here is to discuss our options,
and to decide on the best one. We don’t want
to give Internex UK a twenty per cent discount
because we’ll lose too much money.
Right. But we don’t want to lose Internex as a
customer.
So, that’s the problem. Now, let’s discuss
possible solutions. Sonali, what do you think?
We have some smaller machines in stock.
We could offer him those with a ten per cent
discount.
How many of the smaller machines do we have?
I think there are more than twenty in the
warehouse. They’re not touchscreen though.

SCENARIO VIDEO SCRIPTS

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ELEMENTARY

Hannah: But he needs the machines as soon as possible.

Bob:
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Sonali:
Bob:
Hannah:
Sonali:
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Bob:
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C1

Alan:
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Henry:
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Alan:

I think it’s a good idea to offer them to him with
the discount.
I agree. We really want to keep him happy if
we can.
Okay, so is everybody clear on this? Sonali will
call Mr Stevenson and offer him the smaller
machines, plus a ten per cent discount.
Yes.
Yes.
Good, thanks everyone. Sonali, please send us
both an email after you speak to him.
Okay.
And I think we should have a meeting later
in the week, to talk about how this mistake
happened.

Agreed.
Well, thanks for your time.

Right. Okay then, I’ll get her to give you a call
when she gets back. Thanks. Bye.
Mailready Solutions, Alan speaking. How can I
help you? Hannah, hi! That was quick. How was it?
Oh. I see. Where are you now? No, no idea. Sorry.
Hang on. Henry! HENRY!
Yes, what?
Do you know where the Afexis office is?
No, why?
Hannah went to see them, but she can’t find the
office. She’s on the phone now.
Didn’t she take a map?
She wrote down some directions, but she’s at the
station now and she doesn’t understand them.
Hang on, I’ll have a look at their website. Afexis?
Yeah. Hannah? Hang on, we’re just checking.
I’m going to put you on hold.
Okay, here it is: ‘How to find us’.
Hi Hannah, I’m looking at their website. Come
out of the station and turn right. … You turned
right? Okay. Go down Bristol Street, then turn
into Ansor Street. It’s the second road on the left.
The Afexis building is halfway down Ansor Street
on the right. She can’t see Bristol Street or Ansor
Street.
Let’s look at a more detailed map. … Okay, tell her
there’s a big post office opposite the station.

Hannah, can you see the post office opposite the
station? No.
That’s strange – you can’t miss it. Which station is
she at?
Which station are you at, Hannah? Branford
Station.
Ah, oh dear. The Afexis office is near Barnfield
Station, not Branford. Branford Station is on the
other side of town.
So, she’s …? Hannah? I’ve got some bad news.

In Company 3.0 Elementary © Macmillan Publishers Limited 2015

C2

Alan:
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Alan:
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Alan:
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Henry:

Right, time to go home.
Is it six?
It’s quarter past.
I got a text message from Hannah. She got to
Afexis in the end.
Was she late?
Yes, but it was fine. The meeting went well,
so that’s good.
Good.
See you tomorrow then.
Bye. Oh, Alan!
Yeah?
Are you coming to the party tomorrow night?
For Jackie’s birthday? Of course! Yeah, what time
is it?
It starts at seven, but I forgot to tell you. It’s not at
Antonio’s. We couldn’t get a reservation.
Oh, right. Where is it?

Do you know the Chinese restaurant on Welford
Road?
No, I don’t think so. Can you tell me how to get
there?
You go down Filbert Street until you get to the
T-junction. Antonio’s is on the corner.
Okay.
Turn right down Hardwick Avenue and take the
first turning on the right. That’s Welford Road.
The Chinese restaurant is halfway down on the
left – you can’t miss it.
Is it opposite a bank?
That’s right.
I know that place. It was a Greek restaurant the
last time I went there.
Well, it’s a Chinese restaurant now and they’ve got
good reviews.
Great! See you there.
Good evening, Mailready Solutions. Henry
speaking. How can I help you?

SCENARIO VIDEO SCRIPTS

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ELEMENTARY

D1

Alan:
Bob:
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Jackie:
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Alan:
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Alan:
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Bob:
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Jackie:
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Alan:
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Alan:
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Bob:

You wanted me?
Come in, Alan. How are you?
Fine. Hi, Jackie.
Hi there.
Have a seat, Alan. We want to speak to you about
something.
Okay. What is it?
It’s about the financial report you sent me last
week.
Oh, yes. Hope it was okay.
That’s the problem, Alan. There were a lot of
mistakes.
Jackie showed it to me, and I agree. A lot of
the information was incorrect, and some very
important details were missing.
Oh, I see.
We need your financial reports to be accurate.
We use them to decide on our future budgets and
targets.
Yes, I know. I’m sorry. I don’t know what
happened.
You don’t usually make mistakes like this. To be
honest, we’re a bit worried.
That’s right. Is everything okay, Alan?

Well, I’m feeling a bit stressed at the moment.
As you know, I have a very long commute, and
this is a busy time of year. I just don’t have
enough time to do all my work properly.
I see.
It takes me two hours to get here and two hours
to get home. When I’m at the office, I seem to
spend most of my time answering the phone
for other people. I’m very tired and it’s hard to
concentrate on my own work.
But you didn’t say anything, Alan.
I know. I didn’t want to bother you.
Look, we’re all very busy at the moment. This is
a stressful time, but you can always talk to me or
Jackie if you’re having problems.
Okay.
You’re a valued member of the team, Alan.
That’s right, but we need to make sure this doesn’t
happen again. The financial reports are too
important.
Absolutely. I don’t know what to suggest.
I tell you what. Let’s all think about this and meet
again tomorrow afternoon. How’s that?
Good idea.
Sure.
After lunch tomorrow then. Thank you, Alan.

In Company 3.0 Elementary © Macmillan Publishers Limited 2015

D2

Bob:

Alan:
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Jackie:
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Alan:
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Bob:
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Alan:
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Alan:
Bob:

Sorry, sorry! Problems at the warehouse. Right.
Hello. Thank you for coming, Alan.
Bob, Jackie – can I just say I’m really sorry about
the financial report.
These things happen. Don’t worry. The important
thing is to make sure they don’t happen again.
We know that you’re very good at your job …
That’s right.
… and we think that you are an important
member of the team.
But …
We can see that you’re very stressed at the
moment.
… and we want to help you keep on top of things.
Oh … Right. I see.
Now, Jackie had some good ideas.
We think that part of the problem is your
commute.
It is very tiring. I usually leave the house before
six in the morning, and I don’t get home until
after eight at night. The traffic is terrible.
So, how about working flexitime?
Flexitime?
Yes. You can start work later or earlier; that way
you miss the traffic and get to work quicker.
That sounds good.
Also, we’re happy for you to work from home one

day a week.
So you can really concentrate on your work …
With no interruptions. How does that sound?
I think that would really help me. It’s a great idea.
Good. So, think about how you might change your
working hours, and decide which day you want to
work from home.
Okay. Can I email you later today?
Of course.
Hopefully, this will make life easier.
I’m sure it will help. Thanks, really.
No problem. We have a very big project starting
next month and we need you at your best. Okay?
Okay.
Good. Now, let’s get back to work.

SCENARIO VIDEO SCRIPTS

4


ELEMENTARY

E1

Sonali:
Hannah:
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Hannah:
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Sonali:
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Ooh, that looks nice. What is it?
Just a salad.

Lovely! Can I ask you something, Hannah?
Of course.
You’re Customer Relations Manager now, but
you worked in sales in your first job, didn’t you?
Yes. I was a Sales Assistant, and then a Sales
Representative.
And when sales people go out to visit new
customers, they make a presentation, right?
That’s right. And I still make presentations,
sometimes. Why do you ask?
How do you do it? I mean, don’t you feel
nervous?
Well, I was nervous when I started, in my first
job. But once I took the plunge I realized it
wasn’t so bad. In fact, I like doing it now.
Hmm. I don’t know how to present.
But you know about the products.
Well, yes. But I want to know about presenting.
I think it might be useful in the future.
Part of your personal development?
I suppose so.
Yeah, that makes sense.
Actually, at my last appraisal, I asked for more
responsibilities. I said I’d like to go out and visit
customers, but Jackie thinks I’m not ready yet.
But she did say I should try to improve my skills.
I see.
Do you think I could learn?
Of course. Look, I’ve got an idea. Why don’t you
prepare a short presentation about one of the

products you know well, and then you could
present it to me. And I could give you some
feedback.
Really? But you might think I’m terrible!
Well, we all have to start somewhere. And I’m
sure you’re not as bad as you think. I’ve heard
you talking to customers on the phone and
you’re always professional.
Okay, it’s a deal!
I’ll send you some links to websites with tips
for making presentations. And if you have
any questions, you can ask me while you’re
preparing.
That sounds perfect. I’m really grateful for this,
Hannah.
I’m happy to help. Let’s look at our diaries and
set a date for the presentation.
Great! Oh, no. Now my burger is cold!

In Company 3.0 Elementary © Macmillan Publishers Limited 2015

E2

Sonali: Shall I start?
Hannah: Ready when you are.
Sonali: Okay. So, this is the ST series touchscreen

Hannah:
Sonali:
Hannah:

Sonali:
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Hannah:
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Hannah:
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Hannah:
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Hannah:
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Hannah:
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shredder. First of all, I’ll tell you about its
performance.
Can I ask a question?
Yes.
Is there just one ST model? You said ‘series’?
Oh, sorry. There are three models – 15, 25
and 35. This is the ST25.
Okay. Thanks.
It shreds 25 sheets at a pass – that means you
can put 25 sheets in at the same time. … And in
one day, you can shred up to 1,000 sheets. The

motor in this model is designed so it doesn’t get
too hot, when you’re using it a lot. … And the
bin – that’s where the shredded paper goes – can
hold 1,000 sheets, so you only need to empty it
once per day. … It’s a strip cut shredder, which
means the paper is cut into thin strips. As you
can see, they’re very thin – four millimetres
wide. Would you like to look at them?
Thank you.
Secondly, I’d like to tell you about the safety
features. The ST25 automatically switches off –
sorry, it goes into standby mode – if you haven’t
used it for ten seconds. It starts again when you
put a sheet of paper in.
Does that mean it saves energy?
Yes, that’s right. And … if you don’t use it for five
hours, it disconnects from the electricity supply.
Finally, I’ll tell you about the touchscreen.
Oh, yes.
The touchscreen shows you the status of the
machine – whether it’s in standby, or switched
off, and it … also shows you if the paper is
jammed or if the machine needs oil, and when
the bin is full. Are there any questions?
Yes. Does it only shred paper, or can you shred
CDs and credit cards as well?
That’s a very good question; I’m glad you asked
that. There is a separate slot for credit cards and
CDs, and the strips go in a separate bin.
Thank you.

That brings me to the end of my presentation.
Thank you for listening. Was it okay?

SCENARIO VIDEO SCRIPTS

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