Một số nhân tố ảnh hưởng đến hiệu quả công việc của người lao động

TAPCiClKTIifM

MOT SO NHAN TO ANH Hl/OfNG DEN
HIEU QUA CONG VIEC CUA NGlTOfl LAO DQNG
» DUdNG MINH TU

T 6 M TAT:
NghiSn curu dir^c ti^n hdnh d^a tren tdng h^rp cdc cong trinh n ^ S n cihi trong vd ngodi
nude ve hi^u qud cdng v i ^ cua ngucri lao d$ng. K^t qud cho tfaSy, cd 7 nhan to anh hirdng,
bao gom: (1) E)Ong lyc Idm vi?c cua ngirtri lao dOng; (2) S v hdt tdng vdi cdng y i?c ciia ngudi
lao dgng; (3) Cam kit vdi cdng vi?c cua ngudi lao dOng: (4) Sv ho tn? cua edp trfin; (5) S\f
b5 trg cita d6ng nghi^; (6) Si; cing thing cdng vi$c vd (7) Phong cdch Idnh d^o.
Bdi viet giup xdy d ^ g khung ly thuyet nghien cuu ndng cao hi^u qua cdng v i ^ cho
ngudi lao dgng trong cac td chirc d Vi^t Nam.
Tit khda: Hi^u qua cdng v i ^ , c ^ g thfing cdng vi$c, ho trg cua Idnh d^o, hS trg cua dong
nghi?p.

l.D$tvJind^
Nhan l^c trong moi td chue ludn dirge xem Id
ngudn l^c dau vao quan trgng nhdi quylt dinh s\r tdn
t^i va phdt trien ciia td chue dd. Mgt td chdc sd hihi
1 ^ lugng lao dgng cd chdt tugng cao vdi ddy dii cdc
kien thuc, ky nSng va thdi dg Idm v i ^ tdt se dugc
kilm chung thdng qua hi^u qud cdng \ iec cua nhan
vien. Tuy nhiln, trSn thvc tl cd khdng it cdc td chdc
cd bl day truyin thdng, co dgi ngu lao dgng hung
hdu nhung hi^u qua cdng v j ^ van khong cao. Dieu
ndy d$t ra yeu edu cdn xem x^t den cac yiu td tac
dgng tdi hi^u qua cdng v i ^ ciia ngudi lao dgng, tu
dd xay d ^ g CO sd ly lu^n cho viSc nghien cuu nang
cao hi^u qua cdng v i ^ cho ngudi lao dgng trong cac

td chue hi?n nay.
2. Car sd ly Ihuyet cua nghUn cihi
2.1. Hifu qud cdng vifc
Theo Ddng Thj Hdng Hoa (2016). hi?u qua cdng
vi?c ciia ngudi lao dgng dugc xem nhu chdt lugng
lao dgng, trong dd, muc dg hoan thanh chue trdch,
nhi^m vy cua ngudi tao dgng (ket qua hoan thdnh
nhi?m vy dugc giao) Id tieu chi trung tdm, chu yeu
nhdt. la dau hi^u cy thi nhdt, rd nhdt de danh gid
hi?u qua cdng vi?c. Do dd, hi^u qua cdng vi?c (job
performance) dugc xem nhu ket qua dau ra ciia chdt

210 So 12-Thang5/2020

lugng lao d$ng. Nghien edu cua Tsui vd cdng sy
(1997) (Tsui et al., 1997) dd chi rS, hi§u qua cdng
vi^e dugc do b4ng 9 thang do xoay quanh so sdnh
thdnh tich cdng v i ^ ma ngudi lao dgng d^t du^c
vdi: Muc trung binli, yeu cau djt ra, vdi ddng nghi?p
vd sy hdi Idng cua hg vdi kit qua d^t duge.
2.2. Mpt so nhdn to dnh hudng tdi hi^u qud
cdng vi^c cua ngudi lao dgng
Nghien cuu vl cac nhan td anh hudng tdi hi?u
qufi cdng vi§c cua ngudi lao dgng dd dugc nhieu tde
gid trong vd ngoai nude tiip cdn vd dd th6ng nhdt vl
mgt sd nhan td tde dgng dudi ddy:
2.2.1. Dgng luc ldm vi^c cua ngudi lao dpng
Theo Wright (2003), dgng lyc lao dgng dugc do
ludng bdi sy: Cd het sue de hodn thdnh cdng vi?c
du gSp cae khd k h ^ , sdn sdng bat dau ngdy Idm

vi?c sdm hoae d t^i mugn de hoan thdnh cdng vi?c,
thudng tdm vi?c chdm chi hon ngudi khac cd ciang
cong vi?c, ldm vi?c quen thdi gian. Tde gid khdng
djnh, tdn t^i mdi quan h? ty 1$ thudn gi&a d^ng tyc
ldm vi^c vd hi?u qua cdng vi?c cua ngudi lao ddng.
Truomg Due Thao (2018) khing djnh, ddng tyc ldm
vi?e duge sinh ra tu nhu edu, nhu cau lam xudt hi^n
myc lieu ben trong chii thi, khi dd dgng tyc tam vi§c
dugc hilu la sy khao khat vd ly nguyan ciia chu thi


tlAllH|M*WI.V
ciia sy hdi Idng ddi vdi cdng vifc vd tde dgng tdi
hifu qud cdng vifc (Sahninen et at., 2017). Ngirge
lai, theo Carmeti \d Freund (2013), cam ket cdng
viec dugc chuyen tat qua sy hdi tdng dnh hudng tdi
hieu qua cdng vifc ciia nhan vien. Nghien eim cua
Fu va Deshpande (2014) dd khdng djnh cam kit vdi
cdng vifc dnh hudng d muc tnmg binh tdi hifu qua
cdng vifc cua nhdn vien. Tuong ty Id ket qua nghien
cuu cua Li vd Ngo (2017), cdc tde gid da phdt hifn
sy doh hudng thudn chidu cua cam ket vdi cdng vifc
tdi hifu qud cdng vifc cua nhdn vien. Ndi cdch khde,
cdc nhdn vien cd earn ket cdng eao vdi cdng vife thi
Theo Alferaih (2017), nghien edu ve mdi quan hifu qud cdng vifc cua hg edng cao (Li and Ngo,
h$ gifta sy hdi ldng vd hi?u qud edng vi?c la mgt 2017). Nghien cuu eua Yu vd cgng sy [2014] cung
trong nhOng ngi dung nghien cuu truyen thdng vd cho thay, sy tucmg quan phan dnh mdi quan hf thudn
do djnh trong ede nghiSn edu ve tam ty hgc lao dgng chilu giuTi 2 yiu to cam ket vdi cdng vife vd hifu
(Alfeiaih, 2017). D$c bi?t, nd thudng dugc cac nhd qua cdng vifc ciia nhdn vien (Yu et al., 2014).
nghien edu xem x€t tdi trong cdc nghien cihi vl quan

trj ngu6n nhdn lyc (Li and Ngo, 2017) vd td mgt
2.2.4. Su hd trp cua edp trin
trong nhOng nhdn td ddu vdo quan trgng tde dgng tdi
Theo Edward vd cgng sy (2008), sy hd trg eiia
hi^u qua tiim vi§c cda nhan viSn trong cdc td ehdc ngudi quan ty cd lien quan ch$t chg tdi hifu qud
(Edwards et al., 2008, Fu and Deshpande, 2014, Li thyc hifn nhifm vy cua nh3n vien (Edwards et at.,
and Ngo, 2017). Sy hdi tdng doi vdi cdng vi?c s5 Idm 2008). Nhung sy lien quan nay tiieo thdi gian sg
ngudi lao d^ng tdm vi?c t^n tam hon, sy tan tdm sg gay ra nhdng hifu img khac nhau vdi tung mue dg
uyc tiip tdm hi^u qud cdng vifc tdng ten (Judge et ho trg khac nhau. Thdi gian ddu, dnh hudng sy ho
al.. 2002).
try ciia ngudi qudn ly ten hifu qud edng vifc cua
Sy hdi Idng vdi cdng vi?c dugc hilu la sy ddnh nhan vien la tucmg doi gidng nhau, diu theo chilu
gid ve nilm vui thich xudt phdt tir cdng vifc ciia mgt hudng di ten. Nhung vl lau ddi, hifu qud edng vifc
ngirdi, bao gdm ca tinh cSm vd n h ^ thdc (Edwards ciia cac nhan vign nhdn duge sy ho try tieh cyc td
et at., 2008). Nhieu nhd nghifin edu dd quan tdm nhd qudn ly sg tiip tuc tSng ten, trong khi do hifu
giai thich moi quan hf gii^a sy hai tdng va hifu qua qud cdng vifc cua cac nhan vien nhdn dugc sy ho
cdng vifc. Theo hg, thai dg ddi vdi cdng vif e sg anh trg thip d nhd quan ty se di xudng (Kanat-Maymon
hudng tdi \ ifc ngudi lao ddng thyc hien cac hdnh vi and Reizer, 2017). Sy hd trg td edp tren (Idnh d?o,
dong cdng vifc (Ajzen, 1991, Ajzen and Fishbein, ngudi qudn ty trye tiip...) nang lyc Idnh dao, dgng
2005) vd sy hdi ldng trong edng viec vdi hifu qua lyc lam vifc cua lanh dao, cac yeu to mang tinh cd
cong vifc ed sy tde d$ng qua l^i ldn nhau (Edwards nhdn va phong caeh lanh dao/sy hS trg cua ngudi
el al.. 2008). Harrison vd eOng sy (2006) da khdng qudn ty..., cd tde ddng khdng nhd tdi hifu qua cdng
dinh inh hudng ciia sy hdi ldng cdng viec tdi hieu viec cua nhdn vien.
qui cdng vifc m ^ mg hem sy dnh hudng cua hieu
c i p tren dugc coi la mpt tt^ong nhiing yeu td
qui cdng vifc vdi sy hdi Idng (Harrison et at., 2006). mang lai sy hdi long va dgng lyc lao dgng cho nhan
gong vi«c thyc hi^n edc hdnh vi nhim dat du<;Te myc
Qfai ciia minh ^ liln vdi myc tieu cua td ehuc. Vii
Tlfl Uyen (2008) dd trinh bdy ve md hinh ket qua
thvrc hi^ cdng vi?c cua mdi cd nhan nhu sau: "Kit

qui diyc hi?n cdng yi?c = Khd ndng + dgng lyc; Khd
ping = Kha ndng bim sinh x Ddo t^o x Cdc ngudn
lyc; Dpng lyc = Khao khdt x Ty nguy?n". Nhu vay,
^ g tyc titm v i ^ cd mdi quan h$ tde dgng din hi^u
qua cdng v i ^ ciia ngudi lao dgng.
2.2.2. Sv hdi ldng vdi cdng vi?c cua ngudi lao

2.2.3. Cam kit vdi cdng vi^c
Mli quan hf glfta cam kit vdi cdng vifc vd hifu
qua cdng vifc cua nhdn vien Id mgt bien thai dg
quan trpng, thudng dugc cdc nhd nghien cim xem
xet Irong ede nghidn cuu vl qudn tri nhdn tyc (Li and
Ngo, 2017). Day cumg td mdt trong nhirng yeu td
diu vio quan trgng dnh hudng tdi hifu qua lam vifc
cua ngudi tao dgng (Edv/ards et al., 2008, Fu and
Deshpande, 2014. Li and Ngo, 2017). Nd khdng chi
ddng vai tro trye tiep, cam kit vdi cdng vifc md cdn
dugc col td yeu Id tmng gian chuyen tdi dnh hucmg

vien, do do sy ho trg cua hg se giiip cho hifu qua
cong vifc ciia nhan vien tang ten. Tuy nhien, sy ho
try cua cip tren cung cd the tdm cho nhan vien mdt
cdm giac ty chu, qua dd ldm giam hifu qua cdng
vifc. (iJ mgt gdc dp khde, neu khdng cd sy hd trg
cua ngudi lanh dao, cdc nd lyc cua nhan vien trong
do cd nd lyc dl thye hifn edng vifc hifu qua hon
cd thi di ehfch hudng (Kanat-Maymon and Reizer,
2017). Cung tuang ty nhu cdc nhan td tren, sy ho
trg cua nhd qudn l> dnh hudng tdi hifu qua cdng
viec ciia nhdn \ ien khong phai tuc nao cung thdng

So 12-Thang5/2020 211


TAPniclM
nhdL N^ien cuu cua Chen vd Silvertfaonie (2005)
cbo thdy, khdng cd mdi tuong quan ndo gifta sy ho
try cita ngudi qudn ly ddc trung bdi phong each Idnh
dao tdi hifu qud edng vifc ciia nhdn vien (Chen and
Silverthcme, 2005).
2.2.5. Su hd trg cua dong nghidp
Kalteber (1977), Harrick vd ddng sy (1986) dd
nhdn manh, thdi dg dch eye vdi ddng D^tfp vd
ede gidm sdt tu nha quan ty gdp phan dang ke ndng
cao hifu qua edng vifc cho nhdn vien (Ph?m Due
Chinh, 2016). Sy hS Ui? eua ddng nghifp diu cd dnh
hudng tdi hifu qud ldm vifc nhung cd miic dg khde
nhau. Theo Sargent vd Teny (2000), ho ffy cua ddng
nghifp Hgn quan m|t thiet hon tdi sy hdi tdng cdng
vifc vd hifu qua Idm vifc so vdi hS trg tu nhd qudn
ly. Jurkiewics vd ddng sy (1998) chi ra, d khu vyc
cdng, moi quan hf giita nhdn vien vd gidm sal vien
thdn thifn, hda hgp sg Id dgng lyc de hg ldm vifc
tot hem. cd hifu qua hem (Jurkiewies el al.. 1998).
Eltickson (2002) vd Borzaga (2006) cho thiy, moi
quan hf vdi dong nghifp cd dnh hudng khdng nhd
tdi sy hai Idng cdng vifc vd hifu qua cdng vife eua
nhdn vien (Borzaga and Tortia. 2006, Eltickson,
2002).
Wright (2001) nhan m ^ h , nhdn vien trong ca

hai hf thdng cdng vd tu diu mudn cd mdt tmdng
Idm vifc tdt, ddng nghifp than thifn, sin sang ho trg
nhau ldm vife dl ed hifu qua cao nhat). Peterson vd
ddng sy (2003) eho bilt, sy than thifn trong giam
sdt va mdi quan hf vdi ddng n^ifp Id mgi trong
so nhihig nhan td quyet djnh dgng lyc lam vifc vd
hifu qua trong cdng vifc (Peterson et al., 2003). Cdc
nghign edu ciia Koustelios (2001), Peterson vd ddng
sy (2003) ciing di din ket ludn, tdn Mii mdj quan hf
tich cyc giite nhan id h5 trg nr ddng nghiep vdi dgng
lye tdm vifc vd hifu qud cdng vifc ciia nhdn vien
(Peterson et at., 2003).
2.2.6. Sucdng thdng cdng vifc
Theo Dobreva-Martinova vd cpng sy [2002], cd
nhilu khia c^nh cua sy cang thing nghl nghiep nhu:
Sy mo hd, sy xung dpt, sy qua tai, sy khdng hifu
qud vd trdch nhifm vdi ngiKri khde. Trong dd. sy lien
kit giita xung dpt vdi sy hdi tdng cdng vifc \d hifu
qud cdng vifc rdt manh me vd nhat qudn (DobrevaMartinova et a!.. 2002).
Cang tiling yong cdng vifc dl cap din cdm gidc
dp lyc vl thdi gian, sy ban khodn vd to iSng cd Hen
quan din nhifm vy edng vife (Hunter and Thatcher.
2007). Sy cang tiling cdng vifc, d mgl trang thdi
nh? nhdng hem. ddi khi cdn duge eoi Id n b ^ g dp

212 So 12-Thang5/2020

lyc cua cdng \ifc \a d mdt chimg myc ndo dd dnh
hudng tich cyc idi hifu qud cdng Wfc cda nhdn vidn.
Nhung, khi dp lyc edng vifc dugc ddy teii eao, Idc

nay dp lyc chuyin tiianh nhihig cSng tiidng Oting
cdng vifc, dilu ndy thudng dnh hudng khdng tdt tdi
hifu qud Idm vifc cua con ngudi. Do dd, cd nhieu
nghien cuu trong cdc bdi cdnh khde nhau chi ra sy
dnh hudng khdng gidng nhau cua cfing tiling cdng
vifc tdi hifu qud. Tuy nhien, trong cdc nghidn cihi
trude ddy. m$t tieu eye ciia cfing thing cdng vifc
dudng nhu ddng vai trd ndi trgi hem.
Ly tiiuylt vl cfing thing cdng vifc ggi ^ sy lien
quan gifta cfing tiling vd hifu qua cdng vifc (Hunter
and Thatcher, 2007). Nghien eim eiia Mohr vd Puck
[2007] tgi cdc lien doanh Ddc - An Dp tgi An DO cho
tiiiy, mde idc dgng ldn vd ngugc chilu cua sy cfing
thing cdng vifc ciia cdc tdng gidm d6c tdi hifu qui
hogt ddng eiia ede lien doanh, chinh Id hifu qud cdng
vifc ciia ede long gidm doc ndy (Motir and Puck,
2007). Nghien edu ciia Abuatrub [2004] vdi tgp hgp
mau td 263 y Id ngudi MJ vd 40 y td thupc cdc qu6c
tjch khde, kit qua cho thay cfing thing cdng vifc anh
hudng tidu cyc tdi hifu qud cdng vifc cua nhflng
ngudi tham gia phdng vin. Hg cho bilt, cfing thing
edng vifc khien hg ludn ed nhihig sai sdt trong thye
hifn cdng vifc, do dd hifu qud cdng vifc khdng Ayxqc
nhu Tuy nhien. edc nghien cim cua Chen vd
Silvertiiome [2005] vdi mau 126 nha qudn ly d
cdc cong ty djch vy vd sdn xuit tgi M^ (Chen and
Silverthome, 2005) vd nghien edu cua Zhang vd
cpng sy yen tgp hgp miu Id 368 nhan vien vd 45
qudn ly Igi edc ngdn hdng thuong mai thuOc tinh

Chilt Giang, Trung Qude lai khdng djnh khdng cd
sy dnh hudng cd y nghTa Uidng ke eua sy cdng thing
cdng vifc tdi hifu qud cdng vifc d cdc doi tugng mSu
dugc dilu tra (Zhang el al., 2011). Tham chi, nghien
cim ciia Hunter vd Thatcher edn cho thdy tde dOng
dudng nhu mang tinh tich cyc cua cfing tiling edng
vifc tdi hifu qua cdng vifc (Hunter and Thatcher,
2007). Nhu vdy, nhimg bdng chimg txi cdc nghiSn
ciiru trude ve sy tac dgng ciia cdng thing cdng vifc
tdi hifu qud cdng vifc dudng nhu chua dgt duge sy
nhdt qudn cao (Hunter and Thatcher, 2007) vd cin
dugc thyc hifn d edc nghien cuu tiip theo.
2.2.7. Phong cdch Idnh dgo
Mpt sd nghien ciru dfi ehi ra mdi quan hf tde
dgng gifta phong cdch Ifinh dgo vdi cang thing cdng
vifc vd hifu qud cdng vifc eiia nhan vien Diln hinh
nhu nghien edu ciia Babin vd Boles (1996), vdi 261


wAiiiTiniAmt
ddi tugng Id ede nhdn vien phyc vy tgi nhd hdng
thufc cac tiiinh pho phia Nam nude My, ghi nhdn
cic linh dgo ed phong cdch thdn tiiif n hay yy giup
Bhan vien sg ldm gidm cfing thing trong cdng vifc
cda nhdn vien vd tdng hifu qud edng vifc cua hp
(Babin and Boles. 1996). Nghien edu eua Brouer
vi Harris (2007) eung cho thay, sy trao ddi thudng
xuy^Q gii^ Idnh dgo vd nhdn vidn (mgt trong ede
phong cich Idnh dgo) sS tde dpng tdi hifu qud cdng
vifc cua nhSn vien. Tuy nhien, mdc dp vd chilu

tiudng inh hudng lgi lehdc nhau tiiy vdo dieu kifn,
lin suit tuong tde vd sy trao ddi dd cd tieu eye hay
kbdng (Brouer and Harris, 2007). Ndi cdch khde,
khi phong cdch Idnh dgo hudng tdi sy trao ddi s6
anh hudng tdi sy cfing thing vd hifu qua cdng vifc
cua nhin vien.
IChdng giong kit qud ciia cdc nghien cuu tren,
n^ien cuu ciia Dobreva-Martinova (2002) vd cpng
sy tren 1.068 quan nhan Canada khdng tim thiy
sv dieu tiet gifta cdc hdnh vi ctia Ifinh dgo tdi mdi
quan hf gifta edng thing nghl nghifp vdi sy hai long
cdng vife ciia nhdn vidn. Ket qud ndy duge cdc nhd
nghian ciru gidi thich do sy dnh hudng cua muc dg
cing thing khdng cao d edc qudn nhdn (DobrevaMartinova et al., 2002). Nghien edu ciia Bono vd
cfng sy (2007) tren mdu Id 57 nhan vien chfim sdc
sire khde bdng xe edu thucmg tai My vdi 889 phan
hii trong cdc ca lim vifc. Nghien edu khdng di theo
hirdng kiem dinh sy tac dgng trye tiep cua phong

cdch lanh dgo tdi hieu qud edng vifc cua tihan vien,
md nghien edu mdi quan hf gidn tiep thdng qua sy
dieu tiet cua phong each lanh dgo tdi moi quan hf
gifta dieu tiet cdm xuc vdi cfing thing trong cdng
vifc. Tuy nhien, cdc tac gia da khdng ghi nhdn dugc
cd sy anh hudng nao eua phong cacti Ifinh dgo tdi
mdi quan hf gifta 2 biin tren (Bono et al., 2007). Cd
thd hieu, khdng ed sy dnh hudng gian tiep cua phong
each lanh dgo tdi hifu qud cdng vifc cua nhan vien.
Do dd, vifc nghien curu tde dgng ciia nhan to phong
each Idnh dgo tdi hifu qud cdng vifc cua ngudi lao

dpng vdn Id mgt hudng nghien ciru can cd cic kiem
chimg d nhilu ITnh vye khde nhau.
3. Kit ludn
Qua vifc hf thdng hda vd phdn tich cac cdng tdnh
nghien edu cua cac tde gid d trong vd ngodi nude
vl hifu qua cdng vifc cua ngudi lao dpng, tde gid
dfi khai qudt nen moi quan hf tde dgng cua 7 nhan
td anh hudng, bao gdm; (1) Dpng tyc lam vifc cua
ngudi ldo dpng, (2) Sy hai long vdi cdng vifc ciia
ngudi lao dgng, (3) Cam ket vdi edng vifc cua ngudi
lao dgng, (4) Sy ho trg eiia cap tren, (5) Sy ho trg
ciia dong nghifp, (6) Sy edng thfing cdng vife vd (7)
Phong each lanh dao. Kdt qua nghidn edu ndy tgo
ca sd ly tuan eho vife tien hdnh nghign eim ddnh
gid thyc trang hifu qua cdng vifc vd cae nhdn to
tde dpng tdi hifu qua edng vife eua ngudi lao dgng
trong cac td chdc, qua dd tao eac cdng ey nhdm tfing
cudng hieu qua cdng viee eho ngudi tao d^ngv

TAlLlfU THAM KHAO:
i.Abualrub, R. P. 2004. Job Stress, Job Performance, and Social Support Among Hospita\'N\irses. Journal ofNursing
Scholarship. 36.
2. Ajzen, 1.1991. The Theory of Planned Behavior Organizational behavior and human decision processes, 50.
3. Ajzen, I. & Fishbein, M. 2005. The Influence ofAniludes on Behavior Research Gate.
4.Alferaih, A. 2017. Developing a conceptual model to measure talent's turnover intention in tourism organisations
of S&adi AidbitL IntemationalJournal of Organizational Analysis. 25.
5. Babin. B. J. & Boles, J. S. 1996. The effects of perceived co-worker involvement and supervisor support on service
provider role stress, performance and job satisfaction. Journal of Retailing, 72.19.
6. Bono, J E.. Foldes, H. J., Vmson, G. & Muros, J. P. 2007. Woriqilace Emotions: The Role of Supervision and
Leadership. Journal ofApplied Psychology. 92, U.

7. Borzaga, C. & Tortia, E. 2006. Woricer Motivations, job satisfaction, and loyalty in public and nonprofit social
services Nonprofit and Voluntary Sector Quarterly, 35(2), 225 - 248.
8. Brouer. R. & Harris. K. 2007. Dispositional and Situational Moderators of the Relationship Between Leader-

So 12-Thang5/2020 213


lAPCiCilK
Member Exchange and Work Tension. yoionafo/^f)/)/iWS<)ctcry/'^ivdo/og:>'. -J^, 2-i.
9. Chen, J. C. & Silverthome, C. 2005. Leadership effectiveness. leadership style and employee readiness. Leadership
and Organizaiion Developmenl Journal. 26.
10. D$ng Thi Hdng Hoa. 2016. Chdt lupng vd tieu chi ddnh gid chat lupng ddi ngu cdn bp hie" nai' [Online]. Vift
Nam. Available: htlp://www.tapchicongsan.org.\rv'Home/Nghiencuu-Traodoi/2016/40029/Cbat-luong-va-tieuchi-danh-gia-K;hat-luong-doi-ngu-can.aspx.
11. Etobreva-Martinova, T., Villeneuve. M.. Strickland. L. & Matheson. K. 2002. Occupational role soess in the
Canadian Forces: Its association with individual and organizalional well-being. Canadian Journal of Behavioural
Science, 34,11.
12. Edwards, B. D., Bell, S. T , Arthur, j . , Wmlred & Decuir, A. D. 2008. Relationships between Facets of Job
Satisfaction and Task and Coniextual Performance AppliedPsychology.57.
13. Ellickson, M. 2002. Determinant of job satisfaclion of municipal government employees. Public
Management. 31. 343 - 358.

Personnel

14. Fu, W. & Deshpande, S. R 2014. The Impact ofCaring Climate, Job Satisfaction, and Organizational Commitment
on Job Performance of Employees in a China's Insurance Company. Journal of Business Ethics. 124.
15. Harrison, D. A., Newman, D. A. & Roth, P. L. 2006. How important are job atutudes? Meta-aiwlytic comparisons
of integrative behavioral outcomes and time sequences. Academy of Management Journal, 49. trang ndo?.
16. Hunter. L. W. & Thatcher, S. M. B. 2007. Feeling the Heat: Effects of Stress, Commitment, and Job Experience
on Job Performance The Academy of Managemant Journal, 50, 953-968.
17. Judge, T. A.. Heller, D. & Mount, M. K. 2002. Fne-Factor Model of Personality and Job Satisfaction: A MetaAnalysis. Journal of Applied Psychology. 87.

18. Jurkiewics, C. L., Massey. T. K. & Brown, R. G. 1998. Motivation in public and private

organizations.

19. Kanat-Maymon, Y. & Reizer, A . 2017. Supervisors' Autonomy Support as a Predictor of Job Performance
Trajectories. Applied Psychology. 66.
20. Li, H. & Ngo. H.-Y. 2017. Chinese traditionality, job attitudes, and job performance: a study of Chinese employees.
Evidence-based HRM. 5.
21 - Mohr, A. T. & [*uck, J. F 2007. Role Conflict. General Manager Job Satisfaction and Stress and the Performance
of IJVs. European Management Journal. 25.
22. Peterson, D. K., Pula, 0 . M. & Suess, F. R. 2003. "Yotengo la camiseta (I have the shirt on)": An exploration of
job satisfaction and commitment among workers in Mexico. Journal of Leadership and Organizalional Studies.
10.73-^B.
23. Phgm DiJc Chinh (2016), Mdi quan he giOa ddng lifc ldm vi^c vd s^r hdi ldng cdng viec cda cdn bp, cdng chdc &
ViflNam. W^/A'am NXB Dgi hgc Qudc gia TP.Hd Chi Minh.
24. Saiminen, H., Vanhala, M. & Heilmann. P. 2017. Work-related attimdes as antecedents of perceived individual-,
unit- and oiganisation-level performance. International Journal of Organizalional Analysis. 25.
25. Truong Due Thao (2018). Odng lifc ldm viec cm gidng vien Irong cdc irudng dai hpc ngodi cdng lap d Viit Nam.
Truong Dgi hgc Kinh ^ - Dai hgc Qudc gja Ha Nfi.
26. Tsui. A. S., Pearce. J. L.. Porter, L. W. & Tripoli, A. M. 1997. Alternative approaches to the employee-organization
relationship: Does investment in employes pay off.' Academy of Management Journal. 40.
27. Vfl Thj Uyen (2008). Tgo ddng lifC cho nfftdi lao dpng qudn ly irong doanh nghiep nhd nude aHd Ndi den nam
2020. Trudng Dgi hoc Kinh t l Qudc dan.

214 So 12-Thang5/2020


llAllTIHlAlUY
29. Wright, B. 2001. Public sector working motivation: A review of the current literater and a revised concepmal
tnodcl. Journal of Public Administration Research

30. Wri^t B. E. 2003. Toward Understanding Task, Mission and Public Service Motivation: A Concepmal and
Empincal Synthesis of Goal. Theory and Public Service Motivation.
31. Yu. K., Lin, W., Wang, L., Ma, J., Wei, W., Wang, H., Guo, W. & Shi, J. 2014. The role of affective commitment
tnd future work self salience in the abusive supervision-job performance relationship. Journal of Occupational
imd Organizational Psychology, 89.
32. Zhang, R. Y.. Liu, X. M., Wang, H. Z. & Shen, L. 2011. Service climate and employee service performance:
exploring the moderating role of job stress and oiganizarional identification. The Service Industries Journal, 31.

Ngiy nhgn bdi: 23/4/2020
Ngdy phdn bifn d d n h gid vd s u a c h i t a : 3/5/2020
Ngdy c h i p n h d n d d n g bdi: 12/5/2020
Thdng tin tde gid:
ThS. DU'ONG M I N H T U
IVirdng Dgi h^c D a i N a m

SOME FACTORS AFFECTING THE WORK PERFORMANCE
OF STAFF
• Master. DUONG MINH TU
Dai Nam Untversity
ABSTRACT:
This paper w a s written by reviewing domestic and foreign researches on work performance
of woilcers. The paper summarized 7 factors affecting the performance of workers and these
factors are: (1) Working motivation of employees; (2) Satisfaction of employees with their j o b ;
(3) Commitinent to tiie work of employees; (4) Leadership support from superiors; (5) Peer
support from colleagues; (6) Job stress and (7) Leadership style. This paper is expected to help
develop a research tiieoretical framework to improve the performance o f employees working for
organizations in Viemam.
K e y w o r d s : Work performance, j o b stress, leadership support, peer support.

So 12-Thang 5/2020 215