1849686947servicemanag 3632

Microsoft System
Center 2012 Service
Manager Cookbook
Learn how to configure and administer System Center
2012 Service Manager and solve specific problems and
scenarios that arise

Samuel Erskine (MCT)
Anders Asp (MVP)
Andreas Baumgarten (MVP)
Steve Beaumont
Dieter Gasser

BIRMINGHAM - MUMBAI


Microsoft System Center 2012 Service
Manager Cookbook
Copyright © 2012 Packt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system,
or transmitted in any form or by any means, without the prior written permission of the
publisher, except in the case of brief quotations embedded in critical articles or reviews.
Every effort has been made in the preparation of this book to ensure the accuracy of the
information presented. However, the information contained in this book is sold without
warranty, either express or implied. Neither the authors, nor Packt Publishing, and its
dealers and distributors will be held liable for any damages caused or alleged to be
caused directly or indirectly by this book.
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companies and products mentioned in this book by the appropriate use of capitals.

However, Packt Publishing cannot guarantee the accuracy of this information.

First published: October 2012

Production Reference: 1191012

Published by Packt Publishing Ltd.
Livery Place
35 Livery Street
Birmingham B3 2PB, UK.
ISBN 978-1-84968-694-5
www.packtpub.com

Cover Image by Jungfraubahnen Management AG ( />

Credits
Authors
Samuel Erskine (MCT)

Project Coordinator
Abhishek Kori

Anders Asp (MVP)
Andreas Baumgarten (MVP)
Steve Beaumont
Dieter Gasser
Reviewers
Stefan Allansson
Steve Buchanan
Wayne Robinson

Acquisition Editor
Andrew Duckworth
Lead Technical Editor
Dayan Hyames
Technical Editors
Joyslita D'Souza
Pooja Pande

Proofreaders
Elinor Perry-Smith
Lesley Harrison
Indexer
Tejal R. Soni
Graphics
Valentina D'silva
Aditi Gajjar
Production Coordinators
Prachali Bhiwandkar
Manu Joseph
Cover Work
Prachali Bhiwandkar


About the Authors
Samuel Erskine (MCT) has over 15 years' experience in a wide range of technologies and
industries (public and private) including working for fortune 500 organizations. In 2009 he
founded a consultancy practice organization in the United Kingdom focused on implementing
Microsoft System Center systems management and IT Service management products. He
merged the United Kingdom organization with Syliance IT Services in 2012 and became the
third member of the Syliance global management team. He is a Computer Engineering graduate

and holds various technology vendor/industry certifications. He is an active participant in the
System Center community with a blog at www.frameworktorealwork.com.
Thanks to Jungfraubahnen Management AG ( />for the Photo of "Top of Europe".

Anders Asp (MVP) started his IT career working with storage and backup solutions, but
discovered Service Manager back in 2009 and has been working full time with the product ever
since. He is currently working at a Swedish company named Lumagate as a Service Manager
Specialist and Product Manager. He also teaches the official Service Manager course at the two
largest training centers in Sweden and has presented at several large events.
He is very active on the official Service Manager forums at TechNet and regularly blogs
about the product on his own blog at www.scsm.se. In April 2012, he was awarded with the
Microsoft Most Valuable Professional (MVP) title in the "System Center Cloud and Datacenter
Management" area.


Microsoft System Center
2012 Endpoint Protection
Cookbook
ISBN: 978-1-849683-90-6

Paperback: 208 pages

Over 30 simple but incredibly effective recipes for
installing and managing System Center 2012 Endpoint
Protection
1. Master the most crucial tasks you’ll need to
implement System Center 2012 Endpoint
Protection
2. Provision SCEP administrators with just the
right level of privileges, build the best possible

SCEP policies for your workstations and servers,
discover the hidden potential of command line
utilities and much more in this practical book
and eBook
3. Quick and easy recipes to ease the pain of
migrating from a legacy AV solution to SCEP

Microsoft System Center
2012 Configuration Manager:
Administration Cookbook
ISBN: 978-1-849684-94-1

Paperback: 224 pages

Over 50 practical recipes to administer System Center
2012 Configuration Manager
1. Administer System Center 2012 Configuration
Manager
2. Provides fast answers to questions commonly
asked by new administrators
3. Gain administration tips from System Center
2012 Configuration Manager MVPs with years
of experience in large corporations

Please check www.PacktPub.com for information on our titles


Getting Started with
Microsoft Application
Virtualization 4.6

ISBN: 978-1-849681-26-1

Paperback: 308 pages

Virtualize your application infrastructure efficiently using
Microsoft App-V
1. Publish, deploy, and manage your virtual
applications with App-V
2. Understand how Microsoft App-V can fit into
your company.
3. Guidelines for planning and designing an App-V
environment.
4. Step-by-step explanations to plan and implement
the virtualization of your application infrastructure

Microsoft Application
Virtualization Advanced
Guide
ISBN: 978-1-849684-48-4

Paperback: 474 pages

Master Microsoft App-V by taking a deep dive into
advanced topics and acquire all the necessary skills
to optimize your application virtualization platform
1. Understand advanced topics in App-V; identify
some rarely known components and options
available in the platform
2. Acquire advanced guidelines on how to
troubleshoot App-V installations, sequencing,

and application deployments
3. Virtualize server applications by using the
upcoming platform Server App-V

Please check www.PacktPub.com for information on our titles