Organizational behavior: Lecture 42 - Dr. Mukhtar Ahmed

Organizational
Behavior
(MGT-502)

Lecture-42


Summary
of
Lecture-41


Basic OB Model
Organization
systems level
Group
level

Individual
level


Understand
organizational
events

Influence
organizational
events

Organizational

Behavior
Research

Predict
organizational
events


Today’s Topics


High-Performance
Organization?


Basic Systems View of
Organization
Environment
INPUTS
Human,
physical,
financial, and
information
resources

TRANSFORMATION
PROCESS

Feedback
loops

OUTPUTS
Products
and
Services


High-Performance Organization?
• Organization’s mission

• Strategies
• Goals


Quality
A Concept critical to the

performance & survival of virtually
every organization---quality.


“In the search for quality there’s

no such thing as good enough;
there’s is never a finish line”
K. Theodor Krantz


What is a High-Performance
Organization?

Total quality management (TQM).
• A total commitment to:
– High-quality results.
– Continuous improvement.

– Customer satisfaction.
– Meeting customers’ needs.
– Doing all tasks right the first time.


• Continuous improvement

focuses on two questions:
–Is it necessary?
–If so, can it be done better?


High-performance organizations
• Value and empower people, and respect diversity.
• Mobilize the talents of self-directed work teams.
• Use cutting-edge technologies to achieve success.
• Thrive on learning and enable members to grow and

develop.
• Are achievement-, quality-, and customer-oriented, as

well as being sensitive to the external environment.


Quality

Essential Elements of TQM
• A supportive organizational culture
• Management commitment and leadership
• Provide a sense of direction
• Analysis of customer quality needs
• Benchmarking
• Standards


Essential Elements of TQM (cont..)
• Strategies to close quality gaps
• Training
• Quality teams
• Progress monitoring and measurement
• Exceeding customer expectations


Can we do it?


What Is Performance
Management?
• It is a systematic process of
–Planning work and setting expectations
–Continually monitoring performance
–Developing the capacity to perform
–Periodically rating performance in a
summary fashion

–Rewarding good performance


Performance Management
1. Planning

2. Monitoring

Set goals and measures
Establish and communicate
elements and standards

Five Key
Components

Measure performance
Provide feedback
Conduct progress review

3. Developing

5. Rewarding

Address poor
performance
Improve good
performance

Recognize and reward
good performance

4. Rating
Summarize performance
Assign the rating of
record


Performance Management
Cycle
Monitoring

Planning

Rewarding

Developing

Rating


Performance Management
Cycle
Planning

Planning
• Set Goals

• Establish and communicate
elements and standards

Performance Management
Cycle
Monitoring
Monitoring
• Measure performance
• Provide feedback
• Conduct progress review


Performance Management
Cycle
Developing
• Address poor performance
• Improve good performance

Developing


Performance Management
Cycle
Rating
• Summarize performance

• Assign the rating of record

Rating


Performance Management Cycle

Rewarding
Rewarding

• Recognize and reward good
performance