Internship report sunlink language school vietnam (SLS)

THUONG MAI UNIVERSITY
ENGLISH FACULTY
------

INTERNSHIP REPORT
Company:

SunLink Language School

HANOI, 2021

HÀ NỘI - 2015


TABLE OF CONTENTS
LIST OF ABBREVIATIONS......................................................................................ii
PICTURE...................................................................................................................... ii
DIAGRAM....................................................................................................................ii
INTRODUCTION.......................................................................................................1
CONTENT...................................................................................................................2
Part 1: Introduction to SunLink Language School.........................................................2
1.1 Information about SLS........................................................................................2
1.1.1 General introduction...........................................................................................2
1.1.2 Headquarter and branches...................................................................................4
1.1.3 Vision, Mission, and Core Values.......................................................................5
1.1.4 The organizational structure................................................................................5
1.1.5 SLS training program..........................................................................................6
1.2 Information about the admissions department.....................................................8
1.2.1 One-day job description of admissions office staff.............................................8
1.2.2 Monthly job description of admissions office staff.............................................9
2.1 The tasks to be performed during the internship...............................................10

2.1.1 Enrollment counseling......................................................................................10
2.1.2 Pay attention to class when the teacher is late or when he/she is temporarily
busy
.............................................................................................................. 12
2.1.3 Talk to the native teacher about his/her day job................................................12
2.1.4 Check attendance and call for students at the beginning of class......................12
2.1.5 Some other works.............................................................................................12
2.2 Difficulties and experience acquired through the internship.............................13
2.2.1 Difficulties........................................................................................................13
2.2.2 Experience........................................................................................................13
Part 3 The reality of using English at SunLink Language School................................16
3.1 Description of the actual use of English at SunLink Language School.............16
3.2 Solutions to improve English proficiency.........................................................16
3.2.1 Listening...........................................................................................................17
3.2.2 Speaking...........................................................................................................17
3.2.3 Reading.............................................................................................................17
3.2.4 Writing .............................................................................................................. 17
Part 4: Recommended Thesis Direction.......................................................................19
CONCLUSION..........................................................................................................20
REFERENCES..........................................................................................................21
LIST OF ABBREVIATIONS

1. SLS: SunLink Language School
2. KET: Key English Test
3. PET: Preliminary English Test


4. FCE: First Certificate in English
5. SYE: Set-up Your English
6. WSC: The World Scholar’s Cup

PICTURE
1. Picture 1: Logo of SLS……………………………………………………….2

DIAGRAM
1. Diagram 1: The organizational structure of SLS……………………….…….5


INTRODUCTION
Today, the trend of globalization is taking place strongly, making English the
essential language for everyone. Therefore, learning English is becoming more and
more popular not only for working people but also for children who will be the
future owners of the country. In fact, English centers are popping up everywhere.
This development has always been accompanied by fierce competition to attract
learners. This general situation is a conundrum that English centers are struggling to
solve.
Over 14 years of development, SunLink Language School has accumulated a
lot of experience in the field of admissions consulting to enhance its position and
competitiveness for long-term development.
As an English major student at Thuongmai University, I have an opportunity
to study and work at SunLink Language School for my internship. This is a valuable
opportunity for me to practice my English knowledge, and learn experience and
skills from everyone at SLS.

CONTENT
Part 1: Introduction to SunLink Language School
1.1 Information about SLS
1.1.1 General introduction
SunLink Language School Vietnam (SLS) is a high-quality English training
center established in 2007 by the decision of the Department of Education and

Training of Hanoi City.
SUNLink was formerly known as the system of high quality English
Training Center Sunrise Language School. With the program of Active English,
SUNLink has been receiving the trust and support of many parents and students.

1


Picture 1: Logo of SLS
SUNLink is the satellite center of Cambridge English - University of
Cambridge, UK (Cambridge English Exam Preparation Center) with hundreds of
students receiving the Cambridge International English Certificate of Excellence
each year.
The satellite center means that we are recognized and supported by
Cambridge University in our training activities, in addition to being supported by
teachers from the UK in terms of expertise, teaching methods as well as assistance
in international exams.
SLS Professional Council are educators dedicated to the cause of human
cultivation:
1/ Teacher Ha Khac Quan - Director of SLS System


Master in English teaching methodology



15 years of experience in teaching English at all levels from high school to
university, is always loved by parents and students, and is a person who
spreads the passion for career and training, and fostering many excellent
teachers.

2/ Teacher Vu Phuong Thao - Deputy Director of SLS System, in charge of
Department of Cambridge English International Testing, Master in English teaching
methodology with 13 years of experience in teaching from high school to university

2


3/ Teacher Vu Dieu Huong


Master in English teaching methods



15 years of teaching experience



Good teacher at City level

4/ Teacher Michael Bruss (Australia)


Bachelor of Science



Certificate in English Language Teaching from Cambridge English



Rich in teaching experience
SLS's team of consultants and administrative offices are dedicated,

responsible masters of education management, bachelor of education.
Vietnamese and native teachers have good qualifications and teaching
methods, are dedicated and creative, and are professionally trained in each field of
study. Many teachers are masters, lecturers at universities, good teachers of all
levels,...
Teachers regularly attend seminars, training programs, fostering methods
with experts from Oxford, Cambridge English, Cengage,...
The contest for Good Teacher, Creation of teaching aids, Application of IT in
teaching, is held annually for teachers to share experiences and improve teaching
quality.
SLS always prides itself on not only talented but also passionate teachers
who are willing to support students to study well and overcome age psychology,
especially high school students.
Not only love their students, but SLS teachers are also very skillful, talented
in many ways, worthy of the leadership, orienting SLS students to develop
comprehensively from English to many other talents: Dancing, singing, acting,

3


cooking ... are proved convincingly through many programs marking the efforts of
SLS teachers and students: Halloween Festival, Moon Festival, Gala Hello,
Cooking Day, ...
Modern

teaching-learning

method:

EXPERIENCE,

MINDMAP,

PROJECT,... with diverse learning activities in the classroom and outdoors,
maximizing the capacity and creativity of each student, create an effective learning
environment to help students develop comprehensive skills, absorb and memorize
knowledge in a gentle and effective way.
1.1.2 Headquarter and branches
 Headquarters: Building 32/211 Bat Khoi, Long Bien, Hanoi


Tel: 02438 750 005



Hotline: 0913 973 918



Website: />


Fanpage: facebook.com/ SUNLink Language School - SLS

 Training institutions:

• SLS Ngoc Lam: Floor 3-6, 358 Ngoc Lam
• SLS Sai Dong: Sunrise Building III-A Sai Dong New Urban Area (1st floor)
• SLS Ngo Gia Tu: 80 Lane 466 Ngo Gia Tu (Admissions office is located in Ngo
Gia Tu Primary School)
• SLS Long Bien: 32/211 Bat Khoi (opposite Long Bien Primary School)
• SLS Cau Giay: 249 Mai Dich, Cau Giay
• 885 Tam Trinh - Hoang Mai – Hanoi

4


1.1.3 Vision, Mission, and Core Values
Desiring to bring a dynamic learning environment, comprehensive learning
and development opportunities, contributing to training a young generation of
confidence, bravery, creativity, and good in foreign languages to actively contribute
to the process of international integration.
Always making continuous efforts with the goal of expanding the scale and
improving the quality to meet the increasing requirements of the society to learn
foreign languages, building SunLink to become a brand in the field of education and
training of the Capital.
1.1.4 The organizational structure
Board of director

Operating department

Specialized
Department

Admissions
Department

Teacher department

Marketing
Department

Accounting
Department

HR Department

Diagram 1: The organizational structure of SLS
1.1.5 SLS training program
TRAINING PROGRAM: ACTIVE ENGLISH for 4-18 year old students
Team/

Level

Class

Course book

Highlighted/ Key points

Group
Pre-school

D1.
Discovery

Learn with Ollie 1 - Effective topic-based learning
(LwO1)

D2.

Learn with Ollie 2
(LwO2)

5

method for children starting to
learn
- Activity "4 in 1": English –


D3.

Learn with Ollie

Music – Art – IQ

(LwO2)

- Test: Oral and on paper test
(Listening - Speaking using
pictures)
-

Materials:

Student

card,

Picture cards, Word cards,
story cards, stickers, pop-outs,
smart bag, Worksheet, Test,
LAB:

CD-ROM,

Warm-up

song, Project,…
Pre-Starters

PS

Primary

Our World -

Stepping stone for students in

Starters

grades 1-2 to start learning
English

S1.

Starters
Pre-A1

Movers

S2.

M1.

A1

Explore Our

- Develop comprehensively 4

World 1 (EOW1)

skills

Explore Our

- Cambridge Starters (Pre-A1),

World 2 (EOW2)

Movers (A1), Flyers (A2)

Explore Our
World 3 (EOW3)

M2.

Explore Our
World 4 (EOW4)

Flyers

F1.

A2
F2.

- Test: Listening, Speaking
(Native teacher), Reading Writing
- Materials: Stickers, Cutout,
Picture

cards,

Smart

bag,

Explore Our

Worksheet, Test, LAB: DVD,

World 5 (EOW5)

Warm-up song, Project,…

Explore Our
World 6 (EOW6)

KET

K1. (IF)

(Key
English
Junior+

K2. (I1)

Impact -

- Cambridge KET (A2),

Foundation + E6

PET

Impact 1 + E7

IELTS 6.5+

Test) A2
PET

P1. (I2)

Impact 2 + E8

(Preliminary P2. (I3)

Impact 3 + E9

6

(B1),

FCE

Communicate

(B2),
confidently

and grasp firmly grammar
- Test: Listening, Speaking


English

(Native teacher), Reading –

Test) B1

Writing

FCE

FC1. (I4)

Impact 4 + E10

Picture

(First
Certificate
in English)

FC2. (I5)

Impact 5 + E1112

B2

SYE (Step-

SYE1

English 6

Consolidate

up Your

SYE2

English 7

general

SYE3

English 8

SYE4

English 9

SYE5

English 10

SYE6

English 11

SYE7

English 12

WSC1.

The World

bag,

Warm-up song, Project,…

Updated

Public

Smart

Worksheet, Test, LAB: DVD,

I6

and

emphasize

knowledge,

support

students who are not ready for
Cambridge English 4 skills or
just want to learn Grammar

- Confidently speak English in

Speaking/
Junior

cards,

IELTS 6.5+

English)

Primary

- Materials: Stickers, Cutout,

public
- Equip skills and knowledge

WSC2.

Scholar’s

to

interview

Cup

International

Speaking

Contest:

Debating,

Writing,

Dialectical
Teamwork,

for

WSC

Thinking,
Searching

information/knowledge...

1.2 Information about the admissions department
Admissions office is the place to receive admission requirements, they will
take care of as well as manage the classroom, manage the entry book,…
1.2.1 One-day job description of admissions office staff


Open the computer for timekeeping on Facework

7

for




Schedule 1 day's work and do them



Clean office



Check the classroom equipment



Check Forum



Call to enroll new students



Collect tuition fee and sell materials



Inventory funds and close the office diary at the beginning of the shift



Incense



Post to Facebook



Update roomchart (when changes), class progress every Friday



Cover the general situation of classrooms via camera, and intervene as
needed



Handle arising situations with parents, students, and teachers



Do Study report



Plan to order Test, Worksheet for the whole month and week



Receive Test, Worksheet from the Specialized Department

 The infrequent work


Turn on the TV, play the clip



Prepare class notebooks, pictures for each unit



Pick up students on the 1st floor



Write the teaching diary for Native Teacher

8




Take class attendance and make phone calls to absent students

1.2.2 Monthly job description of admissions office staff


Report new student, student off every month (the last day of the month)



Plan to collect tuition fee next month (before 24 o'clock on the last day of the

month)



Order stationery, materials, stickers from Human Resources Department
(25th of the previous month)



Give out stickers to the class homeroom teachers (the first week of the
month)



Summarize the timekeeping for teachers (before the 3rd of the next month)



Do statistics of broken teaching aids and then send mail to the HR
Department for additional issuance



Do statistics of the worksheets needed for the new month



Plan to start the class for the new month (before the 28th of the previous
month)



Inventory the materials at the end of the month (the last day of the month)



Synthesize Student of the Month (30th of every month)

9


Part 2: Introduction to the internship process at SunLink Language School
2.1 The tasks to be performed during the internship
2.1.1 Enrollment counseling
This is my main assignment while doing the internship at SunLink. I
conduct enrollment counseling not only directly when parents come to the
center but also indirectly through the phone call. For telesales, the golden
hour is from 8 a.m to 11 a.m and from 2 p.m to 4:30 p.m.
 Admission process
 Step 1: Consultation
1. Admission staffs smile and greet when parents enter the office and invite them to
sit.
2. Admission staffs spend the first few minutes asking questions and getting
acquainted. Don't get into the matter right away.
3. Warmly, enthusiastically answering questions from parents.
4. Admission staffs ensure to memorize the courses: Name, textbook, publisher.
He/she should also give accurate information to parents about tuition fees, learning
support regimes.
Special attention should be paid to information about Native Teachers:
Native teachers teach the main content of the lesson, help children pronounce

correctly, speak English naturally, and have better communication reflexes.


Step 2: Interview and entrance examination

1. Admission staffs ask a few questions to get general information.
Example: What grade are you in the school?
Where did you learn English? If yes, for how long? What curriculum do you learn?
2. Admission staffs send students to an empty room to check admission. Students
will then take a scripted Speaking test.


When the results of the entrance test are available, students will be
placed in grades according to their level.


Step 3: Pay tuition fees
Parents choose the form of tuition payment: 8 sessions, 24 sessions,
36 sessions or 72 sessions and pay the full fee by cash or bank transfer.



Step 4: Complete Admission Document
Parents fill in full information (especially information about phone
numbers, email or Facebook addresses and information about students' class
and school) before signing the enrollment form.
Admission staffs note that parents by signing the enrollment form,
they have agreed to the terms, rules and regulations of SLS, avoiding
questions when problems occur. Admissions staffs always send parents a
notice about the Tuition fee, please always save your signature.



Step 5: Admission
After completing the enrollment procedures, admission staffs will
print the Receipt on the Faceworks, record the schedule for parents and
remind them to send their children to school on time.



Step 6: Students take the first lesson
Admission staffs take care of students at the beginning of the class.
Introduce the child to the homeroom teacher and classmates (if the student
enters the current class). With the first session being the opening session, the
homeroom teacher was required to arrive 10 minutes early, the admission
staff brings the student to the class and introduce to the teacher and friends
who arrived early.



Step 7: Take care of students after the first 2 lessons
After the first 2 sessions, the admission staff is responsible for calling
parents to ask about their child's performance at SLS.




Step 8: Enter the books: The admission staff enters the new student's name
into the Ledger, Attendance list,... as soon as the parent completes the
admission procedure (within the day).

2.1.2 Pay attention to class when the teacher is late or when he/she is temporarily
busy
Sometimes the teachers at the center had a sudden problem or the
parents of the students needed to see the teacher urgently that they could not
immediately enter the classroom, I was assigned to look after the class.
At such times, I will help students review words learned in the
previous lesson by asking them the meanings of the images printed on the
picture cards.
2.1.3 Talk to the native teacher about his/her day job
Usually, native teachers are expected to arrive at least 5 minutes
before the start of class. My task is to talk to him/her about things such as:
starting time of each class, how long it will take, which room is in class, ...
2.1.4 Check attendance and call for students at the beginning of class




Prepare Attendance list
Go to class to check the attendance after 10 minutes of class
Exactly count the number of students present, check the number of students



attending class compared to the teacher's first book to see if there is a match
Check attendance on Facework: Go to Class attendance > Add new > Enter



class name, teacher's name, Have a native or no native teacher,... > Update

Call parents of absent students to ask for the reason and remind them to go to



center the next day (15 minutes after class)
Write in the item on Attendance list of call history (avoid parents who don't
answer the phone having questions)

2.1.5 Some other works






Cleaning offices, classrooms
Creating classes in progress
Collecting tuition fee
Importing customer data on Facework
...


2.2 Difficulties and experience acquired through the internship
2.2.1 Difficulties
2.2.1.1 Using English
Because primary school students at SunLink account for about 80%,
the English used to communicate with them must be simple words with short
structure. Besides, the teachers at the center often use some fixed sentence
patterns to communicate with the students so when I use English to converse
with students they often find it difficult to understand what I say. As a result,

I have to try to use words that are easiest to understand and communicate
with them and observe how teachers communicate with them so that I can
interact effectively with students.
2.2.1.2 Using Facework
Facework is a software program that is required to be used at SLS. It
is used to time employees and manage almost every office job. Therefore,
proficient use of this software is a must while I'm working here. During the
internship I had a lot of trouble with this software. Although it is not
complicated, it includes a lot of small functions inside with each item having
its own attention so I often get confused between the items.
2.2.1.3 Telesale
It is the fact that English centers are appearing more and more. To get
the new students, telesales is extremely important. However, in the process
of implementation, I encountered a lot of rejections from parents for reasons
such as: I am busy calling back later, my child is studying at another English
center, I currently have no need for my child goes to learn English at the
center, ...
2.2.2 Experience
After a month's internship at SLS, I got to know most of the students
in the center and no longer found it difficult to communicate with them.
Moreover, proficient use of Facework software makes my job much easier.
In particular, I learned some valuable experience in admission counseling.
 The secret to effectively sale
1. First: Choose the time subtly


A transaction may end in a few minutes, but there are also transactions
that can close the sale after many negotiations. the ingenuity , sophistication
is extremely important in the art of selling. Therefore, it is essential that you
realize the time is ripe, maybe when the customer has all the questions

answered. Don't be too hasty, but don't hesitate to make your chances fly.
2. Second: Avoid wordy
Don't be rampant, make customers agree by emphasizing the points
that make up their real needs or wants with gestures, poses, words.
3. Third: Create scarcity
For procrastinating customers, create the mindset: buy now or else it
will run out. This way your customers fear "lost". This is a very common
"sale promotion" method, but if you are not skillful, it can cause "your stick
to hit your back".
4. Fourth: Provide a deal to the customer
When it's close to the possibility of signing, but the customer still asks
for a discount, pull out a reward or relative service. For example, giving
away a certain piece of software when a customer buys a computer, or
increases the warranty period, or increases the preferential terms in the
contract. This will add more value to your service.
5. Fifth: Suggest customers
When every situation shows that the customer is ready to buy - don't
try to go around offering, go directly. For example, you could say “We can
meet on Monday morning; does it match your schedule? ”, or“ I'll send you
the commitment this afternoon ”.


Part 3 The reality of using English at SunLink Language School
3.1 Description of the actual use of English at SunLink Language School
SunLink teachers always try to bring English into all activities of students. For
example, for students, saying "hello" on arrival and "bye" at the end of class in
English is always done. In addition, when students put their shoes in the wrong
place, the teacher will say "Please put your shoes in the right place". Or, when
reminding students it's time to enter class, the teacher will say "Class ... move to the
room ..., please". All are used in English so that students feel familiar with English,

thereby stimulating students' excitement.
In the classroom, how teachers use English to teach and communicate with
students varies from class to class. For kindergartners or grades 1 and 2, the teacher
will use 50% of English and the remaining 50% is Vietnamese. In this case, the
teacher will first speak in English and then translate again in Vietnamese so that the
students can understand what the teacher is saying.
For students from grades 2 to 7, English is used about 70%. For these classes,
teachers only repeat in Vietnamese when they feel that sentences using words make
students difficult to understand or there are some things to pay attention to in the
lesson.
For students in grade 8 and above, English is used about 90% in the
classroom. The difficult words will be explained more simply by teachers in English
and teachers will minimize the use of English by students.
3.2 Solutions to improve English proficiency.
Listening, speaking, reading, and writing are the four language skills we need
to develop for complete communication. To achieve these four basic language
skills, you need to make English part of your life. It means that you should expose
yourself to English as much as possible because practice makes perfect.


3.2.1 Listening
1. Listen to music –you can listen to all kinds of music as long as you like but pay
attention to the lyrics. (sometimes reading the lyrics may help you understand the
song)
2. Watching foreign movies or entertainment programs is a way many people use to
improve their listening skills. Watching with subtitles and then, when you feel more
comfortable, without them. Watch with subtitles and then, when you feel more
comfortable, you can stop using it. This will help your ears to be getting used to the
sounds of the language.
3. Attend exhibitions, talks, etc. in English organized by English speaking schools

or communities.
3.2.2 Speaking
1. Find an English speaking conversation partner
First of all, it's important to find native speakers to practice with. We can go
to places where many people from English-speaking countries like Ho Guom to
practice with them. Joining an English-speaking club is also a good idea, ...
2. Talk and record yourself.
This may sound funny, but it will help you realize how you can improve by
repeating the recording several times till you feel happy with the results.
3.2.3 Reading
1. Read books in English and articles on the web. It will help you increase your
vocabulary significantly.
2. Switch the operating system of your mobile phone, your PC or tablet into
English. Associating a function with a certain word, will improve your vocabulary.
3.2.4 Writing
1. Write down words or expressions you think useful with their meaning and
examples. If you see them in sentences you will remember them better.


2. Write comments in English blogs. At present blogs are websites that resemble
journals. Lots of people use them to expose their ideas on a certain topic or to
explain things. One common feature of all these blogs is that they are interactive:
the readers can make comments or debate the ideas stated in the blog. That means
you can develop your writing skills.


Part 4: Recommended Thesis Direction
After a month of internship, I have noticed that in the classes with preschool
and elementary students, writing skills are poor because students cannot remember
words. Therefore, when writing the lesson, they often have to look continuously at

the board, which is time consuming.
Besides, there are some students feeling shy when speaking English. Even
though sometimes they know the answer, when the teacher asks them they can't say
anything. This makes their speaking skills not good.
Through the above situation, I propose the thesis topic is "Solutions to
improve English speaking skills".


CONCLUSION
In the current competitive market economy, when people's lives are
increasingly improved, businesses in general and SunLink in particular need to
constantly innovate service quality.
After a month's internship at SunLink Language School, I successfully
finished my internship. I am very grateful for the help of my instructor Ms. Hoang
Thi Anh Tho and the dedicated guidance of my supervisor Ms. Vu Dieu Huong and
the staff at SunLink. Thereby, I have accumulated for myself useful knowledge,
especially related to the field of admission consulting. Once again, I would like to
thank SunLink for creating the favorable conditions to help me complete this
internship.


REFERENCES
1. />2. Office diary notebook - SunLink Language School
3. Internal documents - SunLink Language School