INTERNSHIP REPORT ACT multinational transportation logistics company limited

TABLE OF CONTENTS
LIST OF ABBREVIATIONS.....................................................................................iii
LIST OF IMAGES, CHARTS AND TABLES..........................................................iv
INTRODUCTION.......................................................................................................1
ACKNOWLEDGMENTS...........................................................................................3
PART 1: OVERVIEW OF ACT MULTINATIONAL TRANSPORTATION
LOGISTICS COMPANY LIMITED..........................................................................4
1.1. General introduction about ACT Multination Logistics Company Limited....4
1.2 Logo of ACT Multination Logistics Co., Ltd.......................................................5
1.3. Services of ACT Multinational Logistics Co., Ltd..............................................6
1.3.1. Air Transportation...............................................................................................6
1.3.2. Sea Transportation..............................................................................................7
1.3.3. Trucking..............................................................................................................7
1.3.4. Customer broker..................................................................................................7
1.3.5. Warehousing.......................................................................................................8
1.4. Organizational structure......................................................................................8
1.4.1. Organizational Chart..........................................................................................8
1.4.2. Specific tasks of each department.......................................................................9
1.5. General introduction about Oversea Department............................................10
1.5.1. Duties of Oversea Dep’t....................................................................................10
1.5.2. Some business results in recent years...............................................................11
PART

2:

INTERNSHIP

PROCESS

IN

ACT

MULTINATIONAL

TRANSPORTATION LOGISTICS COMPANY LIMITED..................................12
2.1. Detail information about internship process.....................................................12
2.2. The difficulties and learned lessons...................................................................14
2.2.1. Encountered difficulties in internship..............................................................14
2.2.2. Learned lessons in internship...........................................................................15
PART 3: THE REALITY OF USING ENGLISH IN ACT MULTINATIONAL
LOGISTICS CO., LTD..............................................................................................17
3.1. The reality of using English in ACT Multinational Logistics Co., Ltd...........17
3.1.1. The advantages..................................................................................................17
i


3.1.2. The disadvantages.............................................................................................17
3.2. Proposing solutions to improve the quality of using English in the company 17
PART 4: SUGGESTED THESIS TOPIC.................................................................19
CONCLUSION..........................................................................................................20
REFERENCES..........................................................................................................21

ii


LIST OF ABBREVIATIONS

No
1

Terms
Co.,
Ltd

English Meanings

Vietnamese Meanings

Company Limited

Công ty trách nhiệm hữu hạn

2

No

Number

Số

3

Dep’t

Department

Phịng ban

4

Cus

Customer

Khách hàng

5

WCA

6

VLA

7

FIATA

Workplace

Condition Chương trình đánh giá điều kiện

Assessment
Vietnam

làm việc
logistics

association
International

business

Federation

Freight

of

Forwarders

Associations

Chứng nhận thành viên hiệp hội
Liên đoàn các hiệp hội giao nhận
quốc tế

8

FCL

Full container load

Vận chuyển nguyên container

9

LCL

Less than container load

Vận chuyển hàng lẻ

iii


LIST OF IMAGES, CHARTS AND TABLES
Image 1.1. ACT Multinational Logistics Co., Ltd at Year-End Party 2020
Chart 1.1. The management apparatus of ACT Multinational Logistics Co., Ltd
Table 1.1. Some business results in recent years

iv


INTRODUCTION
Currently, with the accession to the WTO, Vietnam is implementing its
commitments on opening up the service market. The development of logistics services
of enterprises is considered as an important measure to improve their competitiveness
in the market. According to the Law on Commerce of Vietnam 2005, logistics services
are commercial activities, whereby traders carry out one or more stages, including
cargo handling, transportation, storage, and customs clearance. , other paper
procedures, customer advice on correct bags, marking, delivery or other services
related to the goods as agreed with the customer to enjoy the labor. Today, logistics is
an important part, is to divide the key to help businesses achieve efficiency and
success. It is concerned with the supply of raw materials for production, the production
of the finished product and the distribution of the finished product, including aftersales work. Recognizing the important role of logistics, ACT Multinational
Transportation Logistics Company Limited has invested a great deal in this service and
has gained many significant achievements.
Being allowed by the faculty of English - Thuong Mai University, I have
gratefully experienced as a trainee in ACT Multinational Transportation Logistics

Company Limited. Thanks to this incredible experience, learning the specialized skills
of a particular field, transferable skills such as communication, teamwork, and
computer proficiency are also obtained.
I would like to express my gratitude toward teachers at the Faculty of English –
Thuong Mai University and my instructor, Duong Thi Hong Tham the wholehearted
guidance she gave me while I was doing this report. I am truly grateful to her ideas and
constant support. Without these, the report could not be completed.
Besides, I can take this opportunity to thank Director Nguyen Van Chinh and all
staffs in ACT Multinational Transportation Logistics Company Limited for their help
and support. Thank you very much for your corporation with me during my internship.
The content of the report consists of 4 parts:
Part 1: Overview of ACT Multinational Transportation Logistics Company
Limited.

1


Part 2: Internship process in ACT Multinational Transportation Logistics
Company Limited.
Part 3: The reality of using English in ACT Multinational Transportation
Logistics Company Limited.
Part 4: Suggested Thesis Topic

2


ACKNOWLEDGMENTS
First and foremost, I would like to thank my supervisors in this internship, Ms.
Huong for her devoted assistance. She created the favorable conditions which gave me
nice opportunities to develop my knowledge and also my real experiences.

Besides, I would like to thank all my colleagues at ACT Multination Logistics
Co., LTD. They were always willing to share their experiences, support me and
welcome me with their open arms. I might not finish my internship without their
dedicated help.
Finally, I would like to express my gratitude to all teachers at the English
Department of Thuong Mai University, who instructed and supported me a lot to fulfill
the report.
Many thanks for all your help and best regard.
Ha Noi, Friday, January 22nd, 2021

3


PART 1: OVERVIEW OF ACT MULTINATIONAL TRANSPORTATION
LOGISTICS COMPANY LIMITED
1.1. General introduction about ACT Multination Logistics Company
Limited
Business name: ACT Multinational Transportation Logistics Company Limited
(ACT Multinational Logistics Co., Ltd)
Type of Company: Limited Company (Ltd)
Head Office: Room 8+9, 9th floor, TNR Office Tower, 54A Nguyen Chi Thanh
Street, Lang Thuong Ward, Dong Da District, Ha Noi, Viet Nam.
Core Business: Freight forwarding
Legal Capital: 3,600,000 US Dollar (Vietnam -Asia Regional Head-Quarter)
Director: Nguyen Van Chinh
Foundation: 2010
Telephone: +84 24 3722 6565
E-mail:
Website: www.actlogistics.vn
ACT Multinational Transportation Logistics Company Limited has established in

2010 as a young, potential joint venture in the field of freight forwarding. Currently,
the company has a head office at room 8+9, 9th floor, TNR Office Tower, 54A Nguyen
Chi Thanh Street, Lang Thuong Ward, Dong Da District, Ha Noi, Viet Nam with
transaction offices in the dynamic economic regions of the country: Hanoi, Da Nang,
Hai Phong and Ho Chi Minh city. Along with that is a system of international agents
widely. This is a great advantage of the company, contributing to promoting
convenient import and export freight forwarding activities to any region in the world.
ACT Multinational Transportation Logistics Company Limited has signed contracts
with Viet Nam Airlines, Asian Airlines, Hong Kong Airlines, China Airlines, Qatar
Airlines,… and are proud to be a member of WCA, VLA, FIATA.
Vision: Becoming a professional and reliable logistics company, specialized in
providing competitive services and solutions. ACT Multinational Logistics Co., Ltd is
constantly striving to become one of the top 5 transportation and logistics service
providers in Vietnam. Moreover, the company is increasing customer satisfaction,
4


perfecting itself to become a strategic partner, accompanying customers on the path of
development.
Mission: Provide the best logistics services and solutions which are time-saving,
cost-saving and increase the potential benefits to customers and partners.
Core values: Activeness – Effectiveness –Reliability
Coming to ACT Logistics, customers will enjoy the best services in term of price,
time and quality. The staff of the company is selected, carefully trained, methodical in
the import and export operations. They take part in courses on Vietnamese and
international policies and regulations in the import and export sector organized by
Vietnam Airlines, the General Department of Customs, and Ministry of Finance, such
as Basic Cargo Training, Dangerous Goods and Actual Customs Operations…. ACT
Logistics commits that customers will always receive enthusiastic, dedicated and
responsible support and advice in choosing the most effective transportation methods

with the most economical and reduced costs the maximum risk. ACT Logistics is sure
to be the first choice of customers at the domestic and abroad.
1.2 Logo of ACT Multination Logistics Co., Ltd

Modern and simple, the Logo of ACT Logistics with the main blue color, a cool
color that only needs to change the color tone can show many different Greek words.
The company's logo is a simple abbreviation of 3 letters ACT with blue blood color,
expressing trust and professionalism. A color is the most popular blue color and topped
with the most favorites, the color of 53% of the flag colors of countries in the world,
matching the vision of becoming one of the top 5 transportation and logistics providers
in Vietnam. The blue color also represents the images of sky and sea. It helps
customers clearly identify ACT Logistics' services, which is to transport goods by air
5


and by sea. At the foot of the ACT is a symbol of an airplane flying under the sky, also
the dark blue color of the plane, strong, longing and leading, towards growth,
continuous striving, accompany with customers on the way of development. The
plane's smoke streaks in bright blue colors embrace ACT's feet, the colors of strong,
independent and cool, giving a feeling of trust, understanding and loyalty. It
symbolizes the mission to provide solutions to quickly, safely and accurately meet
your shipping forwarding needs. Moreover, these smoke streaks only appear when the
plane is flying at a certain altitude (from about 10,000 meters or more), this is like a
symbol of quality, of the pinnacle of the field, such as vision and the desire to lead, to
reach the heights. Simple but complete, the ACT logo with the above Greek, along
with its goals, vision and orientation, ACT Logistics commits that our customers will
always receive enthusiastic, dedicated and dedicated support and advice responsibility
in choosing the most effective transportation methods with the most economical costs
as well as minimizing risks.
ACT Multinational Transportation Logistics Company Limited commits that the

company will be the first choice for customers at home and abroad.
1.3. Services of ACT Multinational Logistics Co., Ltd
1.3.1. Air Transportation
ACT Logistics is the airline agent of famous domestic and international airlines
(OZ, VN, TG, HX ..) with diversified, guaranteed and reputable logistics services. The
company's customers are consulted and guided to choose the best services of leading
airlines with global traffic connections and continuously updated status of shipments
using the tracking system latest online.
The company provide global import and export air transport services. In
particular, the company also supports customers with optimal, efficient, cost-reducing
solutions, express freight, and dangerous goods. The company can perform the entire
logistics process from pick up to delivery with the help and control of an integrated
information management system.
The partner airlines of ACT Logistics include: Vietnam Airlines, Cathay Pacific
Airlines, Hong Kong Airlines, Japan Airlines, China Airlines, Singapore Airlines, Thai
Airways, Eva Air, Asiana Airlines, Korean Airlines, and Cargolux.
Moreover, the company is proud to be a member of WCA, VLA, and FIATA
6


1.3.2. Sea Transportation
ACT Logistics has signed contracts with reputable shipping companies to
provide sea services to markets around the world. Together with our experienced team
of sea freight personnel and close cooperation with many ports and large shipping
lines, ACT logistics is certified with the ability to provide seamless customer service
for sea freight to many countries worldwide. The company guarantee safety in import
and export for partner so that they can concentrate on their own primary business.
The company provides door-to-door delivery services for individual shipments as
well as full container shipments, all cold or oversize items. Futhermore, the company
also has regular and departed schedules and travels from major world ports, meaning

transit times and entry times are pre-set.
To ensure the progress and quality of shipments, the company has followed the
entire shipping and handling process, and has been methods to report back to
customers.
1.3.3. Trucking
ACT Logistics offer competitive truck freight rates on any shipping lane, helping
you increase your profit potential on every truckload. Truckload shipping is one of the
most efficient transport methods, and ACT Multinational Logistics Co., Ltd understand
that reducing your freight shipping costs can drastically affect your bottom line.
Road transportation cannot be excluded from supply chain of logistics services.
Whether FCL, LCL or bulk cargo, we have appropriate solutions for each shipment to
help our customers save time, costs, ensure delivery schedule to meet the needs of
production and distribution.
Services and LCL consolidation: Hanoi – Hai Phong – Ho Chi Minh
1.3.4. Customer broker
ACT Logistics is the right partner offers customers a door-to-door services and
efficent solution for all kind of cargoes. The company have the best suggestions for
customers and get partner's goods going in no time.
The company is always ready to help all problems regarding customs clearance.
ACT's employees have the skills of customs clearance and extensive experience in
clearance of goods in Vietnam. ACT Logistics are fully licensed with each country's
own standards of service.
7


Services of ACT Multinational Logistics Co., Ltd:
- Customs formalities to commercial goods, aid shipment, project cargoes, transit
cargoes, exhibits, temporary export/re-import, temporary import/re-export, noncommercial goods.
- Consultancy on customs declaration, tax access and other relevant tax & duty
policies.

- Consultancy on customs formalities and clearance in other countries.
- Electronic Data Interchange (EDI)
1.3.5. Warehousing
ACT Logistics offers high quality services thanks to its system of warehouse
ranging in Noi Bai city with international standard warehouses.
ACT Logistics system's warehouse is located in the industrial zone near the city
center, making it convenient for storage and supply of material for production, as well
as storage of finished products and distribution to other areas.
ACT offers high quality services thanks to its system of warehouse ranging in
Noi Bai city with international standard warehouses.
Services included:
- Packing and labeling service professionally
- Warehousing – export, import and domestic distribution centers
- Inventory management and control
- Bar-coding, re-packaging, labeling, quality inspection, kitting and other value
added services
- Order administration
- Supporting business systems
1.4. Organizational structure
1.4.1. Organizational Chart
The organization of management in any company is necessary and indispensable,
it ensures strict monitoring of the company’s business situation. In order to perform
well the management functions, each company needs to have an appropriate
managerial and organizational structure. For ACT Multinational Logistics Co., Ltd too,
the organizational structure is very simple and compact, consistent with the model and
nature of the company.
8


The following is the diagram of the management apparatus of ACT Multinational

DIRECTOR

Logistics Co., Ltd.

VICE DIRECTOR

CHIEF

VICE DIRRECTOR

Ocean + Logistics

Financial officer

Air + Ecom

Sea Sale + Cus
Department

Air Sale + Cus

Accounting

Department

Department

Operation
Department

Oversea
Department

Chart 1.1. The management apparatus of ACT Multinational Logistics Co., Ltd
1.4.2. Specific tasks of each department
ACT Multinational Logistics’ organizational structure by function, each
department will undertake its own function. Each department’s tasks are clearly
defined, so they will have a high responsibility for their tasks in particular and the
company in general.
- Director: Mr. Nguyen Van Chinh is head of the company who decides all
operation at ACT Multinational Logistics. He is responsible for all activities of
company. He makes all of the strategies for company: Short-term as well as annual
plans, investment plans, organizational and management plans,…
- Vice Director and Chief: is responsible to the superiors for the center's related
activities, supports and helps the Director in managing center’s activities.
- Sea and Air Sale + Cus Dep’t: introduce the company's services to the most
customers most closely. This is a department directly responsible for implementing
marketing - sales activities to customers and potential customers to achieve sales
targets for the company.
- Accounting Dep’t: take responsibilities for payment to suppliers, accounting,
management and organization of accounting work. Conducting the collection,
processing and provision of information, summarizing reports, and planning on the
financial situation.
9


- Operation Dep’t: delivery and receipt of documents, tax payment, arrival at
ports, airports, customs border gates, courier of documents and procedures for import
and export enterprises, C/O and insurance
- Oversea Dep’t: Searching for foreign partners, introducing and greeting all

logistics services provided by ACT. Negotiate with customers, manage orders.
1.5. General introduction about Oversea Department
1.5.1. Duties of Oversea Dep’t
When I came to the company, I was assigned to work in Oversea Dep’t. Oversea
Dep’t has following duties:
- Seeking a file of potential customers via WCA web
- Consulting shipping services which is suitable for each agency
- Updating the best rate for agency
- Negotiate shipping contracts, quality of service, ship schedules, negotiable the
lowest price
- Track service providers' debts, payment schedule to make payment
recommendations, cross-compare with accountants of supplier liabilities at the end of
each month
- Receive booking information from departments in the company, prepare seats,
track of until the goods are on board.
- Combine other rooms to solve problems if there is no room, please add free
time, or closing time
- Always looking for a partner with 2-way supply to boost sales for the whole
room
- Take care of designated customers
- Track commissions paid to shipping lines
- Schedule goods sample to be delivered
After internship, thanks to the friendly company and staff, I was able to broaden
my mind and expand my knowledge of both English and business. I have learned a lot
from the smallest things to the big tasks.

10


1.5.2. Some business results in recent years

Unit: VNĐ

Indicators

2017

2018

2019

2020

Revenue

768,750,000,000 802,927,000,000 772,093,000,000 632,572,000,000

EBIT

615,329,000,000 682,617,000,000 632,822,000,000 512,358,000,000
Table 1.1. Some business results in recent years

As we can see that the company's revenue is stable over the years. However, in
2020 the company's revenue has declined. The reason is the effects of the covid-19
pandemic. It affects all sectors such as tourism, socio-economic and especially airline
import and export. This is the main reason leading to the decline in ACT Logistics'
revenue in 2020.

11

PART 2: INTERNSHIP PROCESS IN ACT MULTINATIONAL
TRANSPORTATION LOGISTICS COMPANY LIMITED
2.1. Detail information about internship process
Throughout the course of my four-week internship (from 28 th December 2020), I
was given the opportunity to do tasks in the position of Oversea Department. Since the
internship period lasts only four weeks, adjustments must be made very quickly. By
the end of 4 weeks I was ready to take over the planning and majority of the
salesperson.
During the internship, I work full-time from Monday to Saturday with timeline:
- Morning: From 8:00 a.m to 12:00 a.m
- Afternoon: From 13:30 p.m to 17:30 p.m
No

Time

Main Activities
- Contacting with the company, start participating
in the internship at ACT Multinational Logistics
Co., Ltd
- Working with the supervisor in setting up a
schedule of activities for the entire internship
process.

Week 1

From December 28th to January 2nd

Learning

company

rules,

know

about

departments,
functions of each department, business lines, agents
of the company ...
- Assigned to work in Oversea Department at
the Company and work as an office worker
- Familiarizing myself with the office, my duties
and responsibilities and the people within our office
- Spending at least twenty hours on multi-level
observation.

Week 2

From January 4th to - Carrying out all assigned tasks
9th

- Submitting daily working plans to supervisor for
feedback and suggestions during the minimum of 2

Week 3

weeks of full-time working.
From January 11 to - Finding potential customers
th

16th

consultancy work about services.
12

and

doing


- Make a list of potential customers
- Introducing services to new customers by email.
- Participating in Oversea Department’s weekly
meeting.
- Continuing assignment.
- Taking part in internal training sessions about
Week 4

From January 18th to business skills once a week.
22nd

- Submitting my weekly reports to supervisor on
Saturday of each week by email or social network,
according to supervisor preference.
Table 2.1. Assigned tasks

During my internship, I was so lucky when I have opportunity to take part in the
Year End Party of company. The Year End Party is a corporate gala and held when a
fiscal year ends for a number of reasons, such as to summarize the old year, outlining

the direction for the next year. But for me, the Year End Party is a party of "emotion"
when participating for the first time. After all, it is the warmth and love of the coworkers for each other.

Image 1.1. ACT Multinational Logistics Co., Ltd at Year-End Party 2020

13


2.2. The difficulties and learned lessons
2.2.1. Encountered difficulties in internship
During the beginning of the internship, it was confused with the punctual,
rigorous working environment, regulations and newly assigned jobs. Although
knowledge is almost fully equipped in university, however, when I come to the real
work, I still feel confused and nervous because I need to get used to a range of new
methods that I have never known before. The working environment is not the same as
what I thought before as well what I learned in University. At work, a professional
factor is needed for an employee but that was what a graduate like me does not have.
For example, when I received a task, with the senior members they can do it quickly.
However, I must spend a lot of time doing it. It really took me the first few days to
adapt to this working environment. In the working day, it was so stressed out because I
have to deal with the daily workload that seems I cannot deal with difficulties in
selecting information and specializing in a specific issue.
Firstly, I have studied at Thuong Mai University for more than 3 years, however,
I did not have lot of chance to use office machinery such as printer, photocopier, fax,…
so I have to ask others help in order to use these machines. Fortunately, they help and
guide me with whole-hearted attitude so I can learn more quickly.
Secondly, communication is one of the challenges that hinders my internship
time. When I started, I realized that the working environment was too serious and
professional. In such an environment, I found it difficult to ask questions for fear of
being judged. I became hesitant when having questions. And I must have some skills

like communication, negotiation, team building... to address the problems. As an
internship, I lack of experiences, lack of necessary skills to handle with customers.
Thirdly, it was quite hard for me to put my English knowledge into practice. I
had to deal with many documents per day, however, I did not know many specialized
vocabularies so it causes some difficulties for me in translating documents.
Technically, last but not least, the greatest difficulties I had was business
professional knowledge, because I only learned theory of business at university
without coming face to face with working reality. Therefore, putting a business theory
into practice was my hardship for me to go through the mill, I had to consult with my
supervisor.
14


2.2.2. Learned lessons in internship
In the internship, I learned a variety of lessons. And I think that would be a good
stepping stone for my future career. As a result of my internship, I realized that a staff
today needs not only knowledge in the chosen field, but also skills that are almost
impossible to acquire without interaction with other staffs: the ability to work in a
team, to find a common language with colleagues. That is why, in my opinion, each
student should get work experience in the professional field before graduation, where
you will be able to learn how to correctly and easily perform simple and everyday
tasks that actually make up the work on complex projects.
First of all, I have more good working relationships. Everyone in the company is
very friendly, nice and kind. They always gave me a hand with my assignment if
necessary. From the smallest thing as instructing to my workplace to the bigger thing
like solving customer complaint. They are all very enthusiastic and willing to help me.
We are not only a purely working relationship, but also really good friends.
Secondly, I can broaden my mind, widen my knowledge after four-week
internship. Some skills like: presentation, persuading, communication is better than
before. For instance, when I was a student, my weak point is presentation. I cannot

speak fluently in front of everyone. But now, I can be confident to present a speech
among crowds, show my points of view, and even negotiate with customers in English.
Thirdly, I took part in some outdoors activities of the company in internship, so I
know how to work with others in a group. I improved teamwork skills, supported and
helped each other accomplish targets. I realized that unity is the first element that helps
my team win.
Next one is that my English was better and better than before. Because all the
emails I send to deal with customers are in English. Therefore, I have the opportunity
to improve my English skills as well as some other special skills in business. Every
day, I talk to many foreign friends via email or by phone, that's why my English skills
have improved so quickly and greatly. I have chances to practice English, write the
business correspondence, use English as a communicative tool. I see that I learned
about it at Thuong Mai University. This task relates to my major and it is really useful
for my future career.

15


Besides, my Microsoft office skills have been applied during internship process. I
am familiar with the worksheet, payroll, excel, word, power point … It is not only
theories in books but also has become a special tool to help me complete my tasks.
Thanks to the enthusiasm of manager and members in ACT Multinational
Logistics Co., Ltd, I have more opportunities to use English frequently. I can take
advantages of my business English what I learned at Thuong Mai University. Through
the internship, I understand my position as well as my strong and weak points in my
future journey.

16

PART 3: THE REALITY OF USING ENGLISH IN ACT MULTINATIONAL
LOGISTICS CO., LTD
3.1. The reality of using English in ACT Multinational Logistics Co., Ltd
3.1.1. The advantages
In the company, most employees know English and communicate in English with
customers. Currently, about 100% of company’s staffs are able to use basic English
communication. According to the company's source, 70% of staffs has at least one
English certificate such as TOEIC, IELTS, TOEFL,....
In Oversea Department, I saw that staff members in here is quite in English about
all four skills (listening, speaking, reading and writing). Most of the time, people
regularly exchange information with foreign agents via email every day. Foreign
agents account for about 95%. Therefore, using English at work is an essential thing.
English is not only used in Oversea Department but also in almost departments in the
company as Sale, Logistics, Air Sale and Cus etc.
3.1.2. The disadvantages
After my internship in ACT Multinational Logistics Co. Ltd, I realize that
employees must face up with troubles about English as some following points:
In each department, English skills of the employees are not equal. For example,
employees in Sea or Air Department and Oversea Department are better than
Accounting Department or HR Department because of different characteristics of each
one.
Furthermore, some of these staff in ACT Logistics still have the errors when
using the word of majority. Most people are only proficient in English for their major
and some basic communication skills instead of mastering all. In exchanging
information with agents via email or telephone, the staffs only pay attention to the
main content of the email instead of using the correct grammatical structure.
3.2. Proposing solutions to improve the quality of using English in the
company
After the internship, I realize that ACT Multinational Logistics Co., Ltd has some
problems that are necessary to be implemented to improve the quality of using English

in the company. The first one is the company should make sure the quality of English
17


skills of all staffs that must meet the basic requirements of the company. Thus, in the
interview entrance needs to useful consider the candidate’s ability whether they can
meet the job needs or not.
Furthermore, writing skill are also needed focusing as these are the most
important skill for the success of company’s business. Almost all exchange
information are done by staff through sending and receiving emails.
Each staff should have self-study morale, improve English skills for themself and
realize the importance of English. The staffs should learn more and develop their own
abilities in English language.
In recruitment, the company should give the specific requirements of English.
New employees should be tested carefully 4 English skills. After that, the company
will choose the best candidate who is suitable for the job opening they recruit.
These are some solutions to improve the quality of using English in the company
I suggested. The most important thing is the hard-working attitude of all employees,
because of “No pain – No gain”.

18


PART 4: SUGGESTED THESIS TOPIC
TOPIC: A study on difficulties in translating news from English to Vietnamese
by

final-year students of English faculty of Thuong Mai University.
REASON: Most of final-year English major students at Thuong Mai University

said that they are really afraid of translating the terminology in economic texts. They
think this is the most difficult subject in English Faculty as well in Thuong Mai
University. Therefore, I want to help them find some solutions to improve their
translating skills.

19


CONCLUSION
During the internship at ACT Multinational Transportation Logistics Company
Limited, I have experienced studying and working in an extremely youthful and
dynamic environment. I encountered many difficulties when I was working as a
beginner because of the amount of work which needs to be done. But then I gradually
adapted and got used to the working environment and culture at the company that
made me no longer surprised when working in other companies in the future.
After one month of internship at ACT Multinational Logistics Co., Ltd, I think it
was really a valuable time for me to have an objective view of the activities of a
company, to learn practical experience about the working style, how to behave and
communicate. Above all, this gives me an opportunity to acquire new skills for myself,
have a clear orientation for my future career. With the permission of the Faculty of
English at the Thuong Mai University and the board of directors of ACT Multinational
Transportation Logistics Company Limited, I had the opportunity to learn and research
about the company in general. Through the internship with the enthusiastic guidance
of all employees in the company, I had the opportunity to work and summarize this
internship report.
I am looking forward to receiving feedback and contributions so this report can
be improved better.
Ha Noi, Friday 22nd January 2021
(Student)

Nguyen Thi Huong Quynh

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REFERENCES
I would like to express my gratitude to the following researches for providing the
very useful information sources so that I could complete this report:
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