INTERNSHIP REPORT TUN vietnam limited liability company

THUONG MAI UNIVERSITY
FACULTY OF ENGLISH
----------

INTERNSHIP REPORT
TUN Vietnam Limited Liability Company

Student Full Name: Vu Thanh An

Advisor: Pham Thi Phuong
Supervisor: Do Quang Anh
Class: K53N5
Student ID: 17D170241
Company name: TUN Vietnam Co. Ltd
Internship Period: 21/12/2020 – 16/01/2020

Hà Nội 2020


INTRODUCTION
In the era of globalization, the world has gradually become a global village.
The relationship between countries is getting closer by communicating and trading.
As a recent estimation in 2017 of Babbel Magazines, 1.5 billion people in the world
speak English. This number has increased dramatically in recent years. Now
English has become an indispensable tool in human communication and business.
However, learning English at school is not enough. There is a large difference
between theory and practice. To meet the requirement of recruiters and contribute to
the domestic economy, students must be equipped with practical lessons and
experiences. For that reason, Thuongmai University has built a studying route for
their students with one internship course. They are considered as opportunities for
students to review their knowledge, improve their own skills and learn new things

in reality.
Having grasped the opportunity, I officially became an intern experience the
working environment for the first time. During nearly one month at TUN Vietnam
Co. Ltd, I could apply my knowledge at school in practice, improve soft skills in
this internship period, and got a lot of useful experiences as well.
This report is mainly about what I did and had chances to study in the short
period of time I worked as a one – month intern at TUN Vietnam Co. Ltd. The
content of the report consists of 4 parts:
Part 1: Overview of TUN Vietnam Limited Liability Company
Part 2: Internship process in TUN Vietnam Limited Liability Company
Part 3: The reality of using English in TUN Vietnam Limited Liability
Company
Part 4: Suggested Thesis Topic

1


ACKNOWLEDGEMENTS
In the course of this report, I would like to express my gratitude to all those
who supported me to complete this internship period.
First of all, I would like to sincerely thank Thuongmai University as an active
learning environment where I have chance to approach professional training method
and necessary social skills not only from experienced teachers but also dynamic
friends; especially, all of the lecturers in the Faculty of English as well as my
advisor Pham Thi Phuong for providing me with fountain as well as advanced
knowledge of English language in learning process and helpful instruction in the
internship period. Under the most favorable conditions they brought, I could fully
complete internship report process with experiences i accumlated during that time.
Secondly, I would like to express my deep sense of gratitude to Mr. Do Quang
Anh as our supervisor for instructing me procedure to do the internship. Thanks to

his shares, I have accumulated good experience to persuade customers and negotiate
with international agents.
I also want to extend my deeply appreciation to Mr. Tran Van Tuan for giving
me the opportunity to do an internship at TUN Vietnam Co. Ltd. Her guidance and
instruction provided me with valuable insights into the company tasks as well as my
English usage ability and fluency in working process.
In conclusion, I would like to show my heartfelt appreciation to all people
supporting me to finish my internship course.
Ha Noi, Friday, January 22nd, 2021

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TABLE OF CONTENTS
INTRODUCTION....................................................................................................i
ACKNOWLEDGEMENTS....................................................................................ii
TABLE OF CONTENTS.......................................................................................iii
LIST OF TABLES AND FIGURES.......................................................................v
LIST OF ABBREVIATIONS.................................................................................vi
CHAPTER 1: OVERVIEW OF TUN VIETNAM CO. LTD................................1
1.1. General introduction about TUN Vietnam Co. ltd.......................................1
1.2. Logo of TUN Vietnam.....................................................................................1
1.3. Development of TUN Vietnam Co. Ltd.........................................................2
1.4. Main Products of TUN Vietnam Co. Ltd......................................................3
1.4.1. LED TUN.......................................................................................................3
1.4.2. Yasua Batteries...............................................................................................3
1.4.3. Loboo accessories..........................................................................................3
1.5. The organizational structure of TUN Vietnam.............................................4
1.5.1. The organizational structure.........................................................................4
1.5.2. Roles and fuctions of each department in the company...............................4

1.6. General introduction about Sales Department.............................................5
1.6.1. Duties of Sales Department...........................................................................5
1.6.2. Some business results in recent years............................................................6
CHAPTER 2: INTERNSHIP PROCESS IN TUN VIETNAM LIMITED
LIABILITY COMPANY........................................................................................7
2.1. Detail information about internship process................................................7
2.2. The difficulties and learned lessons...............................................................9
2.2.1. Encountered difficulties in internship...........................................................9
2.2.2. Learned lessons in internship......................................................................10
CHAPTER 3: OBSERVATION OF ENGLISH USAGE IN TUN VIETNAM
CO. LTD................................................................................................................. 12
3.1. The reality of using English in the company...............................................12
3.1.1. The advantages............................................................................................12

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3.1.2. The disadvantages........................................................................................12
3.2. Solutions to improve quality of using English in the company..................13
CHAPTER 4: SUGGESTED TOPIC FOR GRADUATION PAPRER.............15
CONCLUSION......................................................................................................16
REFERENCE

4


LIST OF TABLES AND FIGURES
Image 1: TUN Vietnam logo.....................................................................................1
Image 2: The organizational struture of TUN Vietnam..............................................4
Table 1.6.2: Some business results in recent years

Table 2.1: Assigned tasks

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LIST OF ABBREVIATIONS
Abbreviations
1
2
3
4
5
6
7
8

Meaning
Limited Company
Number
Human Resources
Utility Task Vehicle
An all-terrain vehicle
Light-emitting diode
Earnings Before Interest and Tax
Earnings After Interest and Tax

Co. Ltd
No
HR
UTV

ATV
LED
EBIT
EAIT

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CHAPTER 1: OVERVIEW OF TUN VIETNAM CO. LTD
1.1. General introduction about TUN Vietnam Co. ltd
Business name: TUN Vietnam Limited Liability Company
Factory address: No 352 Giai Phong, Hai Ba Trung District, Hanoi
Legal representative: Tran Van Tuan
Director: Tran Van Tuan
Found date: 26/4/2013
Telephone: 0915450189
Email:
Website: />TUN Vietnam, established in 2013, is a reliable company of motor-car,
motorcycle accessories, and components business in Vietnam. With 8 years of doing
business, TUN Vietnam has become a prestigious company distributing various of
well – known international motor-car accessories, components brands. It now has
more than 100 distribution agents across the country. It is among the first group of
strategic partners with China Loboo, Japan Yuasa Battery Co. Ltd.
Company philosophy: We deliver what we promise.
Company objectives: Make every effort to build TUN Vietnam as a reliable
company and bring TUN’s product to become common i all around the country.
Company slogan: “Not afraid of the dark”.
1.2. Logo of TUN Vietnam

1.

Image 1: TUN Vietnam logo

Logo of TUN Vietnam Co. Ltd with the main color of red symbolizes the color
of strength and enegy. The design of word font represents simplicity and strength.

1


This means TUN Vietnam’s products are not only durable but also easy to install.
Most TUN Vietnam’s products are used for motor-vehicle, especially, big
displacement motorcycles. Therefore, the simplicity of the logo also brings feelings
of speed, style and visibility. This ensure its philosophy and meet most customers’
demand as well.
1.3. Development of TUN Vietnam Co. Ltd
TUN Vietnam Limited Liability Company has established on 26 April 2013
led by Mr. Tran Van Tuan with headquarter at No 352 Giai Phong, Hai Ba Trung
District, the Hanoi according to a business registration certificate issued by Hanoi
Department of Planning and Investment. Mr. Tuan, with an inherent passion for
speed and large displacement motorcycles, decided to build up TUN Vietnam as an
exciting playground for those who have the same passion. From the outset, the
company’s founder shared a belief that a perfect vehicle has to meet criteria, such as
style, size, cost and quality. Therefore, the company always pursuits what the
company’s founder has believed. TUN Vietnam’s products are thoroughly selected
and imported from a lot of well-known brands with the business philosophy: “We
deliver what we promise”.
In the beginning days, TUN Vietnam mainly sold LED bulbs and distributed
Toplite battery. Shortly after that, it soonly became a reliable close distributor of
Japan Yuasa Battery Co. Ltd which manufactures well-known Toplite batteries and
many kinds of qualified batteries. Thanks to the presence of TUN Vietnam Co. ltd,

these Japanese product lines were also more widespread in Vietnam, and
Vietnamese consumers had chances to experience various high imported quality
products.
In 2014, Mr. Tuan started an expansion in the domestic market. Customers of
the company were not only individuals but also car dealerships. From that time, the
volume of products TUN Vietnam sold has increased significantly. TUN Vietnam
quickly became a familiar distributor of large Thailand dealerships, Taiwan
dealerships,...Besides, it also worked as a prestigious supporter of many car care
detailing centers. In 2016, TUN Vietnam’s development does not stop at the
distributor of Thailand, Taiwan dealerships,.. it continues to develop as the official

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distributor of Loboo - China's largest accessory brand for large displacement longdistance motorcycle.
After nearly 8 years working to serve motor-vehicle lovers in general and
large displacement motorcycles, car lovers in particular, TUN Vietnam quickly
became a prestigious company as a reliable address in developing high-quality
vehicles, contributes to enhancing living standard with more than 100 agencies
across the country. It brings consumers modern and comfort with passion, with
enthusiasm.
1.4. Main Products of TUN Vietnam Co. Ltd
The company mainly offers LED bulbs, international motor-vehicle
accessories, components.
1.4.1. LED TUN
LED TUN is a collection of LED bulbs the company manufactures. All types
of LED bulbs were thoroughly censored and licensed before displaying on sales.
That LED TUN has diversified size and design give consumers various choices.
Low Beam Headlight/ High Beam Headlight: LED Monster 696-1100, Vespa
Sprint High Beam Headlight, TUN - 4X, TUN – 30, TUN – 40X are best sellers of

TUN Vietnam Co. Ltd.
1.4.2. Yasua Batteries
Yuasa Battery, Inc. has been manufacturing Powersports batteries in the US
since 1979. They are the leading manufacturer and distributor of batteries for
motorcycles, ATVs (all-terrain vehicles), UTV’s (side-by-side), snowmobiles,
personal watercraft, and scooters. Most Yuasa batteries meet enough standards TUN
Vietnam promise when it starting a business, such as simple, premium quality,
unmatched reliability, long life, and advanced engineering. However, TUN Vietnam
only distributes motorcycles, ATVs (all-terrain vehicles).
1.4.3. Loboo accessories
Loboo is the largest accessory brand for large displacement long-distance
motorcycle in China. TUN Vietnam has proudly become official distributor of
Loboo for several years. Therefore, it distributes all goods Loboo launches in the
market. The company mainly offer LED bulbs, international motor-vehicle
accessories, components.
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1.5. The organizational structure of TUN Vietnam
The organization of management in any company is necessary and
indispensable, it ensures strict monitoring of the company’s business situation. To
perform well the management functions, each company needs to have an
appropriate managerial and organizational structure. For TUN Vietnam Co. ltd too,
being a small company, the organizational structure is very simple and compact,
consistent with the model and nature of the company.
1.5.1. The organizational structure

General Director

Accounting

Department

Sales
Department

Marketing
Department

Production
Department

HR
departmen
t

Image 2: The organizational struture of TUN Vietnam
1.5.2. Roles and fuctions of each department in the company


General Director

Mr. Tran Van Tuan is head of the company who is responsible for all activities
of the company. He decides all operations at TUN Vietnam. He makes all of the
strategies for the company: Short-term as well as annual plans, investment plans,
organizational and management plans, the quantity of the products, the standards
and targets at each stage of the production process, …


Production Department

The Production Department is responsible for converting inputs into outputs
through the stages of production processes. The Production Manager is responsible
for making sure that raw materials are provided and made into finished LED bulbs
effectively. Besides, The Production Manager will have to follow the standards and
targets at each stage of the production process that General Director set. The
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quantity and quality of products coming off a production line will be closely
monitored. This department also has 2 designer who is responsible for the
appearance of TUN Vietnam’s products.


Marketing Department

Marketing Department is in charge of understanding customer needs,
surveying potential customers' behavior, segmenting the market, targeting,
positioning branch; is responsible for media management, creating an impressive
company image in the hearts of customers, building chapters ad submission.


Accounting Department

At TUN Vietnam, Accounting Department take responsibilities for payment to
suppliers, accounting, management and organization of accounting work.
Conducting the collection, processing and provision of information, summarizing
reports, and planning on the financial situation.


Human Resources Department

Human Resources Department is in charge of ensuring that all divisions and
individuals in the company perform the right functions and tasks, achieve efficiency
at work; the recruitment and construction, development, evaluation of the staff
according to the company's requirements and strategies also are HR department’s
responsibilities.


Sales Department

TUN Vietnam’s Sales Department is responsible for making business plans
and implementing plans effectively by project, by week, or month, or special event.
This is a department directly responsible for implementing marketing - sales
activities to customers and potential customers to achieve sales targets for the
company. Sales Department has to contact to suppliers, deal with imported products
from international suppliers.
1.6. General introduction about Sales Department
1.6.1. Duties of Sales Department
When I came to TUN Vietnam, I was an internship in Sales Department. Sales
Department has following duties:
- Seeking a file of potential customers
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- Discussing and working with Marketing Department: creative ideas to appeal
new customers
- Making business development plans, increasing revenue
- Informing and consulting products and services which is suitable for each
type of customer’s vehicle
- Assisting customers to make orders

- Recording customer’s shipping information
- Storing important documents and papers, data of customers
- Dealing with international suppliers
- Dealing with car dealerships, car care detailing centers …
After the internship, thanks to the friendly company and staff, I was able to
broaden my mind and expand my knowledge of both English and business.
Fortunately, I directly met many international customers and suppliers. I have
learned a lot from the smallest things to the big tasks. This helps my English skill
and improve other abilities such as: negotiating, communicating, efficiently
managing time and workload.
1.6.2. Some business results in recent years
A half early

Indicatiors

2017

2018

2019

Revenue

2,450,900,000

2,667,000,000

3,097,900,000

1,593,000,000

MOE

231,300,000

257,000,000

267,000,000

185,000,000

EBIT

2,219,600,000

2,410,000,000

2,830,900,000

1,408,000,000

EAIT

1,874,000,000

2,094,000,000

2,299,000

1,078,000,000

year of 2020

The revenue of TUN Vietnam Co. Ltd is gradually increasing over the years
and it is expected to continue to increase after Covid-19 epidemic in other half of
2020.

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CHAPTER 2: INTERNSHIP PROCESS IN TUN VIETNAM LIMITED
LIABILITY COMPANY
2.1. Detail information about internship process
In a short period of time working as an intern in TUN Vietnam Co. Ltd, I was
allowed to join Sales Department. Since the internship period lasts only four weeks,
adjustments must be made very quickly. By the end of 4 weeks, I got more
experience and necessary knowledge about that area. Next, I began to perform the
tasks related to processing in Sales Department.
After the interview between supervisors and interns had finished, I was
assigned the first task: learn about TUN Vietnam Co. Ltd by visiting the company’s
website This website supplies basic information about the company
and its main business. On the other hand, I was received more documents provided
by Mr. Quang Anh from Sales Department. It included more detailed information
about imported products, essential tasks during the import process in TUN Vietnam
Co. Ltd and some template of the related document as purchase order (PO), list of
familiar agencies, car dealerships, international supporters, sales contracts… It took
me 2 days to read and catch the key points.
During the internship, I work full-time from Monday to Saturday with
timeline:
- Morning: From 8:00 a.m to 12:00 a.m

- Afternoon: From 13:00 p.m to 17:00 p.m
No
Week 1

Time
From December 21st
to December 26th

Main Activities
- Contacting with the company, start the internship at
TUN Vietnam Co. Ltd
- Working with the supervisor – Mr. Do Quang Anh in
setting up a schedule of activities for the entire
internship process.
- Learning TUN Vietnam Co. Ltd by visiting
company’s website, company rules, understand
departments and functions of each department,
business lines, agents of the company, detailed
information from documents related to Sales Department
...

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Week 2

Week 3

Week 4

- Assigned to work in Sales Department at
the Company and work as an office worker
- Familiarizing myself with the office, my duties and
responsibilities and the people within our office
- Learning and practicing all steps of completing an
order. The most important thing is taking these steps
accurately, transparently and clearly. This process
requires you to communicate with international
supporters by English. Therefore, English vocabulary
is really essential.
- Observing everybody while they were consulting
products for customers and dealing with car
dealerships.
- Communicating with several customers and
From December 28th
consulting suitable products for them
to January2nd
- Carrying out all assigned tasks
- Submitting daily working plans to supervisor for
feedback and suggestions during the minimum of 2
weeks of full-time working.
- Finding more potential customers and doing
consultancy work about products.
- Making a list of potential customers
th
From January 4 to - Writing emails to negotiate with international
January 9th
supporters and making orders.
- Finding car care detailing shops and calling for
collabrations.

- Participating in Sales Department’s weekly meeting.
- Continuing assignment.
- Coming out creative strategies to promote company
and its product.
- Regular contacting to customers, recording
st
From January 11 to customers’ feedback and making reports to submit to
January 16th
General Director to improve product quality and
design in the future
- Submitting my weekly reports to supervisor on
Saturday of each week by email or social network,
according to supervisor preference.
Table 2.1. Assigned tasks

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Participating in this training course gave me an opportunity to learn about the
work of a staff in Sales Department and related knowledge that necessary in this
job. I had chance to apply my knowledge that I had been taught in practice.
2.2. The difficulties and learned lessons
2.2.1. Encountered difficulties in internship
During the whole internship, difficulties were unavoidable, especially to a
trainee salesperson like me. Regarding the beginning of the internship, it was
confused with the punctual, rigorous working environment, regulations, and newly
assigned jobs. However, there are huge differences between theory and practice.
Although knowledge is almost fully equipped in university, I still feel confused and
nervous when I first come to the real work. Like many students who often lack
working experience, I didn’t have any experience and background knowledge in

this area. As a result, I wasted a lot of time to do research and learn about related
knowledge and skills. Methods at university sometimes are not enough for me in
some cases. I need to learn and find new methods myself. The working environment
is a new challenge for me. It is not the same as what I thought before as well. One
of the biggest difficulties I had to deal with was the matter of time. I was confused
when I received a task and how to do it while senior members in the company can
complete it quickly. When I was continuously confused about the task, I had wasted
a lot of time. It really took me the first few days to adapt to this English working
environment.
Firstly, my office computer skill was not good. On some first days of the
internship, working with computer, printer, excel, telegram is a challenge to me.
Fortunately, my supervisor and everybody at TUN Vietnam’s Sales department
didn’t mind guiding me with a whole-hearted attitude so I can learn more quickly.
Secondly, communication is an essential part of everyday life. However, when
I have to communicate in the work environment when the listeners are international
customers and supporters,

it became one of the challenges that hinder my

internship time. Lack of communication skills is still one of my weaknesses. One of
the reasons is that the working environment was so serious and professional. At
university, we usually tell friends funny stories. Nevertheless, no joke in the office.

9


In such an environment, I found it difficult to ask questions for fear of being judged.
I became hesitant when having questions. Negotiating is essential at TUN Vietnam
in particular and in any company in general. For me, negotiating is something that
new and difficult. As an intern, I lack experience, lack of necessary skills to handle

customers.
Thirdly, communicating with customers in English is much harder than in
Vietnamese. Sometimes, I couldn’t answer international suppliers quickly because I
was nervous and forgot the word I need to said. The slow reaction makes me more
afraid of communicating in English. However, this issue was gradually improved
when I was assigned more tasks that require this skill.
Lastly, my English vocabularies are still limited. It was quite hard for me to
put my English knowledge into practice. I had to deal with many documents per
day, information about new products, new contracts are more and more, however, I
did not know many specialized vocabularies so it causes some difficulties for me in
translating documents.
2.2.2. Learned lessons in internship
Through nearly one month of internship process in TUN Vietnam Co. Ltd, I
have got a lot of valuable working experience in the sales sector. Although the daily
workload I had to deal with makes me stressed and difficult in selecting information
and specializing in a specific issue, that would be a good stepping stone for my
future career. Difficulties appear to be dealt with. Challenges appear to make me
stronger. Therefore, the internship for me is an environment, an opportunity to
bridge the gap between theory and practice. The following is some personal
experience that I gained through the internship period in TUN Vietnam Co. Ltd.
First of all, I recognized that I developed my English skills as speaking and
writing very fast as well as the skill to solve serious problems. Thanks to the
enthusiasm of the manager and members in TUN Vietnam, I have more
opportunities to use English frequently.

The training course in the internship

process was also a good environment that allows me to broaden my vocabulary in
the international trade sector.

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Secondly, the internship gave me a friendly work environment and more good
working relationships. Everybody in the company is very friendly, nice and kind.
Under the guidance of my supervisor Mr. Quang Anh and everybody’s willingness
in the company, I had a chance to learn about the sales sector and some processes in
import as well. How to make an order, how to negotiate with suppliers, how to
consult and persuade customers efficiently, the way to write a sale contract,...
Moreover, in a short time of the training process, the internship period in TUN
Vietnam Hanoi Co. Ltd makes me feel more confident and professional than before.
As an intern in Sales Department, I realized concentration, initiative, positive
attitude and self-confidence are really necessary.
In conclusion, my Microsoft office skills have been ỉmproved during the
internship process. A worksheet, excel, word, PowerPoint … are not only theories in
books but also have become a special tool to help me shorten time to complete my
tasks. Under a tight deadline, this software is really useful. Although the time of the
internship course is quite short, I gained much practical experience in this sector
and essential skills to support my job in the future.
Through nearly one month of internship process in TUN Vietnam Co. Ltd, I
have got a lot of valuable working experience in the sales sector. Although the daily
workload I had to deal with makes me stressed and difficulty in selecting
information and specializing in a specific issue, that would be a good stepping stone
for my future career. Difficulties appear in order to be dealt with. Challenges
appear to make me stronger. Therefore, the internship for me is an environment, an
opportunity to bridge the gap between theory and practice. The following is some
personal experience which I gained through the internship period in TUN Vietnam
Co. Ltd.

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CHAPTER 3: OBSERVATION OF ENGLISH USAGE IN TUN VIETNAM
CO. LTD
3.1. The reality of using English in the company
3.1.1. The advantages
In the company, most employees know English but only Sales Department has
to communicate in English every day. Because TUN Vietnam is a reliable and
prestigious company distributing various of well – known international motor-car
accessories, components brands, this job requires staffs must have English skills on
an intermediate level to communicate with the customers and suppliers (TUN
Vietnam’s supplier network is developed globally with over 20 partners in 7
countries). Besides, they are in charge of translating documents about products,
completing sales contracts,... One can say that business activities of the company
were set to create practice English environment for employees in Sales Department.
Therefore, staffs in Sales Department can use English smoothly and they have the
difference in level and ability.
First of all, I want to mention their speaking. Although they sometimes make
some common mistakes, their skill is quite good.
Secondly, I realize the general strength of every people in this department is
English writing and reading skill. They were skilled in a business letter, letter of
inquiry... Styles (formal, informal, or neutral) can not even make it difficult for
them.
3.1.2. The disadvantages
Throughout the course of my four-week internship (from December 2020), I
realize that employees must face up with troubles about English as some following
points:
Firstly, not every department can use English well. Sales Department has to
communicate by English most and then, Marketing Department and Accounting
Department because they have to research the market, find best products of

international companies and take responsibility for international trade including
payments combines with Sales Department. For example, the lack of English skill

12


in some departments leads every exchange between Sales Department and
Production Department or Marketing Department and Production Department must
go through General Director and team leader. Salesperson or member in Marketing
Department has to translate necessary information before forwarding them to
Production Department.
Secondly, a small number of staffs in TUN Vietnam Co. Ltd still leaves out or
pronounce inaccurately the ending sounds as “s”, “d”, “t”, “r” … (did, motor,
goods, suggest,...)
Besides, lack of confidence and lack of professional vocabularies is a weak
point of some staff in TUN Vietnam. Because of this issue, English communication
decreases its efficiency. Obstacles appear when they need to make conversations
with foreign suppliers through phone or face-to-face situation, they cannot show or
convert their ideas clearly and perfectly, this is one of the main issues in terms of
using English now
Lastly, I realize English writing and reading of Sales department staff at Tun
Vietnam is fairly good. The daily workload requires staff good reading and writing
skills to deal with the sales contract, orders,... Although they were not afraid of
writing the wrong kinds (business letter, letter of inquiry…) or styles (formal,
informal, or neutral), sometimes, they still made a few mistakes. I saw that is using
inaccurate words.
3.2. Solutions to improve quality of using English in the company
After the internship, I realize that TUN Vietnam has some problems that are
necessary to be implemented to improve the quality of using English in the
company. To improve the English skill of staff in TUN Vietnam Co. Ltd, I would

like to propose the following solutions:
First, in recruitment, the company should make specific English requirements
and evaluate English proficiency regularly. (English entrance test, Toeic, Ielts
certifications...)
Furthermore, TUN Vietnam should encourage employees to participate
actively in English training programs and build an English learning environment in
the company through promoting mobile applications so that employees can

13


participate in online English courses. Each employee should have self-study morale,
improve their English level by their own effort and realize the importance of
English. They should learn more and develop their own abilities in the English
language.
Moreover, it is advised that the company would change the documents of
regulation and policies from Vietnamese into English. That would directly affect
every employee in the company. Instead of being hesitant to use English skills,
avoiding English tasks, they must read English documents to implement strictly.
These are some solutions to improve the quality of using English in the
company I suggested. To have a better English environment and more efficient
work, each individual has to review themselves and put more effort to improve their
weakness. Because “Nobody can help you but yourself.” And “no pain, no gain”

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CHAPTER 4: SUGGESTED TOPIC FOR GRADUATION PAPRER
After the internship period in TUN Vietnam Co. Ltd, I would like to propose a
suggested topic for graduation paper:

“Common difficulties in listening to English communication encountered by
first-year students of English faculty of Thuong Mai University. “
”

15


CONCLUSION
After the internship period, I have experienced studying and working in an
extremely dynamic and professional environment. I not only had a chance to apply
theories learning at university into real-life situations but also got many lessons
from the real working environment. If the internship is a challenge, now I could
proudly say I had the opportunity to overpass that practical challenge. An internship
is much more than a lesson. The period of time working in TUN Vietnam Co. Ltd
was truly meaningful to me. Thanks to it, I could change impossible things I
thought before to possible ones, especially, I find new solutions, new methods to
finish the task by myself. I also learned from my supervisor and colleagues the
seriousness and dedication to work as well as the enthusiasm and friendliness.
In this report, I have reported an overview of TUN Vietnam Co. Ltd , but due
to limited access and observation, I have only come up with outstanding issues that
have not been thoroughly analyzed.
Finally, despite all efforts to study, many shortcomings, I am looking forward
to receiving comments and contributions to complete the report.
Ha Noi, January 22nd 2021
(Student)

Vu Thanh An

16

REFERENCE
I would like to express my gratitude to the following researches for providing
the very useful information sources so that I could complete this report:
Document from Administrative – Financial Department
Document from Sales Department
Website: />