How to deal with conflicts at work ppt

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DISCUSS
Topic:
How to deal with conflicts at work
Vietnam University of Commerce
Group: 8
Class: 1314DNTH1611
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BODY
CAUSE AND EFFECT OF CONFLICT
1
FIVE TIPS ON DEALING
WITH CONFLICT AT WORK
2
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CAUSE AND EFFECT
OF CONFLICT
I. Causes of the conflict at work
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CAUSE AND EFFECT
OF CONFLICT

Poor Communication:

difference in
communication
styles or a failure to
communicate
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CAUSE AND EFFECT
OF CONFLICT


Difference in Personalities:

Different Values: a generational gap: Young
workers may possess different workplace values
than older workers
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CAUSE AND EFFECT
OF CONFLICT

Competition: Competition
that is not properly managed
can result in employees
sabotaging or insulting one
another, which creates a hostile
work environment.
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II. Affect of conflict at work

CAUSE AND EFFECT
OF CONFLICT
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
Passive Aggressive Behaviors: In the workplace,
passive aggressive behaviors such as tardiness,
gossiping… may damage the performances of
otherwise valued employees.

Increased Employee Absenteeism


Violence
CAUSE AND EFFECT
OF CONFLICT

Inspire Creativity Conflict can
inspire members to brainstorm ideas,
while examining problems from
various perspectives.
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CAUSE AND EFFECT
OF CONFLICT

Improve Future Communication : Conflict can
bring group members together and help them learn
more about each other.

Identify : New Members inspire often silent
members to step up and demonstrate leadership
skills
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FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
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I. Listen, listen, listen! Try to understand each
other

One of the things that makes the value of life is to
listen.


This may be the key helps you can resolve the
contradictions in life in general, and in the job .
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK

Do not give opinions when others
are talking and calm your opinion.
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
Do not pretend to listen but to listen really

Listen actively and openly, instead of trying to win
his
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK

If your colleagues have questions
frankly, give them the opportunity to
say what was causing both confusion.
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II. Keep calm

Maintain

Remember that any conflict is meaningless

Go elsewhere


Control actions during anger

Take a deep breath

Chill out

Find a quiet place
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
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III. Make sure everyone knows your opinions.
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK

Presenting your ideas in
short and easy to understand
sentences.
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
Never say ambiguous sentences.

Using clearly words and familiar examples to
lead into your opinions.
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
Apologize for your part in the conflict.


Trying to see the problem in enemy’s eyes.

Really apologize for your part. So it can go to
an end in the friendliest way.
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IV. Keep smiling. Using humor to solve problems.

Do you know: “A smile can brighten the darkest
day!”

Humor can bring your troubles and moodiness
away.
=> Keep calm, smile and be a humorist in the
conflict.
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK

Remember, your jokes is not for the
sarcasm and make down people purpose.

Cartoon humor to be helpful in solving
conflict in the workplace.
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V. View conflict as opportunity

Do you know a conflict with colleagues at work is
not completely negative?

When it’s too few disagreeable opinions, own

work lacks of extraordinary ideas.
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK

The conflicts can help you have
more creative ideas.

The conflicts often serve catalysts
which encourage and offer us find out
about our differences in job.
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
We can promote the development of the
organization.
=> Since then, we can see a conflict at work
can also create opportunities good work.
FIVE TIPS ON DEALING
WITH CONFLICT AT
WORK
LOGO
Thank you
for your
attention!