Tackling the feelings that drive performance doc

Tackling the Feelings That
Tackling the Feelings That
Drive Performance
Drive Performance
MIB Tran Thi Ai Vy
MIB Tran Thi Ai Vy
Faculty of Economics
Faculty of Economics
and Commerce
and Commerce
Topic 8
Hoa Sen University

Study Questions
Study Questions
•
Overview emotion‘ perspectives
–
Previous perspective
–
Today’s perspectives and its importance
–
Case study Intel Corp
–
Position of emotion in today.
•
Emotion and Emotional intelligence

•
Dimensions of emotion
•
How to focus on Positive and Active
–
Don’t forget to let them catch their breath
–
The emotional foundations of team effort
–
Watch out for negative emotions
•
The importance of recognizing emotional frameworks
–
Using observational tools
–
Attending to the nonverbal messages
•
Solutions to overcome negative outlooks
•
Stimulating positive feelings
•
Creating an action orientation

Previous perspective of emotion in
Previous perspective of emotion in
workplace
workplace
•
Work should be disciplined, followed
commands and controls.

•
Emotions are being managed at work in
order to meet the display rules stated by
organization. (Ashforth & Humphrey, 1993; Hochschild, 1983; Morris &
Feldman, 1996)

Today’s perspectives of emotion
Today’s perspectives of emotion
in workplace
in workplace
•
Major General Albert B “if you are not having fun in
your job, there is something wrong.”
•
Daniel Goleman “Good moods enhance the ability to
think flexibly and with more complexity, thus
making it easier to find solutions to problems”
•
Workplace emotions help to explain important
individual and organizational outcomes (Arvey et
al., 1998)
•
“A learned capability based on emotional
intelligence that results in outstanding
performance at work’’ (Goleman,2001,p. 27)

Importance of emotion in workplace
Importance of emotion in workplace
•
Emotion plays critical place for manager to

achieve grater success, to make decision, to
create enthusiasm, trust and cooperation by
which employees have positive climate to
increase performance

Where is the position of emotion
Where is the position of emotion
•
Emotion is trending to move toward to
negativity rather than positivity due to,
competition, unrest, never ending advanced
tech….
•
Ambiguousness (sự mơ hồ) of recognizing
the value of fun in work place.
•
Managers are not ready to launch emotional
climate into workplace.
•
No framework to guide this work

Emotion and Emotional intelligence
Emotion and Emotional intelligence
•
Emotion is a physiological state involving the
endocrine system and the autonomic nervous
system and identified, assessed and controlled
through process of emotional intelligence
•
Emotional Intelligence is ability to recognize and

regulate emotions both within the self and others
•
Bar-On’s (1997, p. 14) ``an array of non-cognitive
capabilities, competencies and skills that
influence one’s ability to succeed in coping
with environmental demands and pressures’’.

Dimensions of emotion
Dimensions of emotion
•
Positive/ inactive
–
Calm
–
Hopeful
–
Relaxed
–
Happy
–
Peaceful
–
Sympathetic
–
Safe
–
Satisfied
–
Warm
•

Positive/active
–
Motivated
–
Enthusiastic
–
Helpful
–
Creative
–
Curious
–
Cooperator
–
Focus
•
Negative/ inactive
–
Tired
–
Sad
–
Powerless
–
Bored
–
Weak
–
Fearful
–

Anxious
•
Negative/ active
–
Angry
–
Stressed
–
Defensive
–
Protective
–
Jealous
–
Resistant

Dimensions of emotion
Dimensions of emotion
•
Negative versus positive:
–
Indicates how happy employees feel.
–
Positive leads employees eager to do a good job
–
Negative emotion may cause bad result in
performance.
•
Inactive versus active
–

Means how much energy employees feel
–
Inactive condition is one of the determinants causing
people’s feeling down about their work.
–
Oppositely, active feeling brings high productivity.
•
Positive and active are significant issues to
be focused

How to focus on Positive and Active
How to focus on Positive and Active
* Reduce Stress: Don’t forget to led yourself
and employees catch breath
•
Rest or sleep are the basic needs, people
need them periodically to recover energy/
work-life balance.
•
Need to arrange and encourage rest
•
To keep the positive top half of the grid
(positive/ inactive and positive/active.
•
If not, they may slip from top half to the
negative bottom haft of the grid (Negative inaction
and negative/ active)
•
Read the case of Wal-Mart

How to focus on Positive and Active
How to focus on Positive and Active
The emotional foundations of team effort
•
Psychologically, people are happy to help
some one.
•
When feeling happy, people quickly step
toward and help people out.
•
To bring happy mood, manager should point
out what employees help is very important.

How to focus on Positive and Active
How to focus on Positive and Active
•
Watch out for negative emotions
–
When employees fall in negative emotion where they
feel resistance, powerless, strongest extrinsic
motivators will improve performance at a reasonable
lever

Importance of recognizing
Importance of recognizing
emotional frameworks
emotional frameworks
•
Using observational tools
–

Asking people how they are feeling
–
Identifying work- related emotions. Make sure to keep
an eye on employee feeling toward work by putting
some positive energy before discussion of tasks
–
Avoiding to play the role of a parent of a child.
–
Remembering the limitation of legality, especially
something relating to employees’ health

•
Attending to the nonverbal communication
–
“ What we say is less important than how we say”
–
Observe S.O looks and sounds
–
When being asked “How are you”, an angry person
may make a curt (cộc lốc) answer “Oh, just fine”. You
can recognize their feeling in their tone, facial
expression, gesture (cử chỉ)
–
An intelligent manager need to read accurately and
response to the non verbal cues by humorous line,
smile or kind word of thanks for all effort.
The importance of recognizing
The importance of recognizing
emotional frameworks
emotional frameworks

•
Discuss the case “what to say an
underperformance employee”
•
To assess emotional perspective.
–
If employee has positive emotion, other reasons should
be considered and then focus on solution.
–
If negative feeling is the cause, manager should fix that
attitude first before trying to get employee caught up in
work.
–
Further discussion the case of Joan.
Solutions to overcome negative
Solutions to overcome negative
outlooks
outlooks

Stimulating positive feelings
Stimulating positive feelings
•
Self-awareness and self management
–
Manager should recognize your own emotions and try
to manage it by music, book, relax, movies, etc to
change circumstances
•
Social awareness

–
The ability to understand the emotions, needs, and
concerns of other people, and share or let them know
you understand and care how they are feeling
•
Relationship management
–
Develop and maintain good relationships,
communicate clearly, inspire and influence others,
work well in a team, and manage conflict.

Creating an action orientation
Creating an action orientation
•
Shift the good feeling
into useful action is
important
–
Clear assignment
–
Sufficient resource
–
Achievable challenges
–
Rich feedback
–
Meaningful purpose