Chuyên đề kỹ năng phỏng vấn xin việc

Tài liệu tham khảo

Chuyên đề:
KỸ NĂNG
PHỎNG VẤN XIN VIỆC










Giảng viên: Th.S Phạm Lệ Dung
Tổng hợp & Sưu tầm
- 2013 -

KỸ NĂNG PHỎNG VẤN XIN VIỆC

Stt. Nội dung tài liệu
Số trang
1
1

Phỏng vấn Xin việc là quá trình giao tiếp
– Sơ đồ quy trình Phỏng vấn Xin việc – Tiếng Việt
3
2

Một số câu hỏi chuẩn bị cho buổi Phỏng vấn Xin việc
– Tiếng Anh
 Nguồn:

4 - 18
3

Các vấn đề liên quan đến biên soạn – Tiếng Anh:
 Đơn Xin Việc (Cover letter)
 Một số mẫu Sơ yếu Lý lịch (Resume/ C.V.)
 Nguồn:
 Nguồn:

19 - 20

21 - 35



4

Tài liệu sưu tầm các chyên mục liên quan “Kỹ năng
Phỏng vấn Xin việc” – Tiếng Việt
 Nguồn: VietnamWorks
 Nguồn: Dan Tri



36 – 60

61 - 85

ẤN TƯỢNG BAN ĐẦU
-
hiểu biết -
đánh giá -
ảnh hưởng -
-
tiếp xúc -
gặp gỡ -
giao thiệp -
<< + Bi
ế

t TA
A - Nhà TUY
Ể
N DỤNG B-
Ứ
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Ê
N dự tu
y
ể
n
a. Tên Cty, địa chỉ
I > NỘI DUNG

:
a. Thông tin cá nhân
b. Ngành nghề

KD b. Kiến thức chuyên ngành/ ch.môn
c. Lịch sử

phát triển Cty c. Các
K
ỹ

năng Mềm
d. Cơ cấu tổ

chứcd. Khả

năng Ngoại ngữ
GĐ. Chuẩn bị
e. Phân tích SWOT e. Kinh nghiệm công việc
(Trước khi P.V.)
f. Vị trí công việc cần tuyển dụng f. Thành tích (học tập + công việc)
g. Thông tin Người phỏng vấ n
g. Chu
ẩ
n bị

câu hỏi Phỏng Vấn
(tên,tuổi, giới tính, q. tịch, ch.vụ, …)
II > H
Ì
NH TH
Ứ
C TR
Ì
NH B
ÀY
:
1) H
Ồ

S
Ơ
: a. S.Y.L.L. (Resume/ C.V.)
b. Đơn xin việc (Cover Letter)
c. Bằng cấp liên quan (Diploma/ Certificate)
2) TH

Ể

HIỆN B
Ả
N TH
Â
N:
GĐ. Thực hiện
(Trong khi P.V.)
GĐ. Kết thúc
(Sau khi P.V.)
- Xúc tiến Chuẩn bị gđ tiếp theo hoặc Tìm kiếm cơ hội khác
KỸ NĂNG PHỎNG VẤN XIN VIỆC =

Quá trình

GIAO TIẾP
Trăm trận trăm th
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g
! >>Bi
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- Lịch s
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‐Nhiệttình+Năngđộng
‐Tựtin+Cátính
‐Lạcquan
- Viết thư cảm ơn Nhà Tuyển Dụng
- Tự Đánh giá & Kiểm điểm bản thân > Bài học Kinh nghiệm
biệnpháp
hoạtđộng
m
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thông
qua
thôn
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GT=N
g
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GTPhiN
g
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Chu
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Chu
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a.Sửdụngthuậtngữ
ch.ngành
a.Đúnggiờ
b.Trangphụclịchsự
c.TiếpxúcMắt+tươiCười
d.Giọngnóirõ,chuẩn
e.Tưthếđứng/ngồithẳng
f.CửđiệuTayphùhợp
Phon
g
cách :

Interviews
The Careers Service will also be holding a range of workshops throughout the year including a range on developing
skills for interviews. We encourage all students to book in to the regular Career Workshops, held on the Bentley
campus.

Once you have attended one of these interview clinics, we are happy to provide feedback by email or in person, or for
you to attend a mock interview with one of our career consultants (If you do not study on the Bentley campus please
email us for assistance.)
Here are some Interview Hints to complement the Interview Clinics

The Obvious

Sometimes the simplest things can trip you up when it comes to interviews.
 Make sure you confirm the date, time and location of the interview well in advance.
 Allow yourself plenty of time to find the correct address and locate parking
 There is nothing more distracting than arriving late or flustered.

 There is nothing more distracting than arriving late or flustered.
 Try and find out the names of the people you will meet and the expected length of the interview.

Research the Organisation and the Industry

Research the company extensively - understand as much as possible about what they do, how they do it and what
their mission is. There are a number of online sources that have current industry information.

Try the company website for their background details or search online for a copy of their last annual report. Use the
information you have gathered during the recruitment process. Contact the company directly if you still have
unanswered questions.

Investigate the culture of their business - what do they value? This will give you a clue to the personal qualities they
are seeking and the kind of person they are looking to recruit - someone who will be a perfect 'fit' for their current
team. Think about some questions you would like to ask them.

Be prepared to talk about yourself

*** Establish the employers needs and how your skills fit into this.
*** Know the skills you have to offer an employer.
*** Be ready to give examples of how you've demonstrated these skills, rather than a yes/no answer.
*** Be able to identify what the situation was, what you did, what the outcome was.
*** If you do not have much professional work experience, think of examples from your major university projects,
volunteer work or social activities. Take evidence of your work and education with you in a presentable format.
Anticipate their questions
Have answers ready for possible questions based on the selection criteria and spend some time practicing the
delivery of these answers. These will usually require you to put the answer into a recent work context - give an actual
example of a situation and how you handled it.
Ensure you are mentally prepared - spend some time calming your nerves and visualising the interview running
smoothly.

Appearance

Remember first impressions count, so your standard of dress for the interview should be professional, tidy and
leaning towards conservative. Avoid extremes of fashion. Clean your shoes. Do not go overboard with aftershave,
perfume or makeup.

Finally

Smile. Shake hands firmly. Be enthusiastic. Be polite to everyone you have contact with at the organisation. Be
punctual. Do not smoke or accept refreshments even if offered, nothing is worse than trying to answer a question with
your mouth full! Thank the interviewer for their time. If you are interested in the position restate your interest and ask
about the next step. Make a follow up call if you have not heard from them in the timeframe discussed at interview.

Other hints
 Do not lie or exaggerate your abilities, answer questions truthfully and as close to the point as possible.
 Avoid the appearance of being aggressive, conceited or a know it all.
 Make sure your mobile phone is switched off.
 Always conduct yourself as if you are determined to get the positio that you are discussing.
 Greet the interviewer by name, if unsure of pronunciation, ask the person to repeat their name.
 Do not forget about body language or non-verbal communication. Be alert, look people in the eye and
maintain a good posture.
Common Interview Questions

Q. Tell me about yourself?
A. Do not give your entire life history. This question is used to build rapport. If they are interested in specific personal
information they will ask. Start with your degree, mention your work experience, or the key subjects that you've
studied and also the kind of interests you have outside of work.
________________________________________

Q.What are your strengths?
A. Identify at least 3. You should have some technical strengths as well as skills in generic areas like communication,
teamwork or problem solving.
________________________________________

Q. What are your weaknesses?
A. Try and focus on those you are doing something about and give it a context, so your answer sounds more positive.
Make it clear that none of your weaknesses will in any way affect your ability to do the job successfully.
________________________________________

Q.Why do you wish to work for our organisation? Or What interests you about our products/services?
A. This is your opportunity to demonstrate your knowledge of the company and the work it is doing.
________________________________________

Q. In what technical areas do you consider yourself proficient?
A. Know what you are good at. Is it sales, design, data analysis, customer service, programming?
________________________________________

Q. What sort of people do you like to work with?
A. This is looking at your likely fit with existing team members. Focus on positive attributes such as positive,
energetic, enthusiastic, committed or competent.
________________________________________

Q. What sort of person do you like to be supervised by? Or what style of management gets the best from
you?
A. Focus on positive attributes such as efficient, supportive, forward thinking. Do not mention, unless asked,
attributes you do not like.
________________________________________

Q. Tell me about a group project on which you've worked? How did you allocate responsibilities?

A. This type of question is seeking details about your team skills and leadership ability. If you do not have a lot of
work experience use group projects from university.
________________________________________

Q. How do you stay aware of developments in your field?
A. Employers are looking for staff who are genuinely interested in their field and committed to ongoing professional
development. Mention professional memberships or subscriptions you may have.
________________________________________

Q. Tell me about a situation that didn't tum out as you expected?
A.This type of question is designed to see how you handle difficult situations and what you have learned from the
experience. Outline the situation, your response and why, in retrospect, you would do things differently.
________________________________________

Q. Do you have any questions?
A. Try and have one or two prepared, but not on something they may potentially cover in the normal interview
process. For example, "What new areas of growth do you see for your company in the future?" or "What kind of
professional development opportunities might I have in this position?"







lnterview
Questions
To assist
you
with

your
job
searching
process
we
have listed for
your
information
10
popular
interview
questions.
10 Popular
lnterview
Questions
t)
"Tell
me about
yourself?"
This is not
an
invitation
to
ramble
on.
lf
the context
isn't
clear,
you

need
to
know more
about the
question
before
giving
an answer.
ln
such
a
situation,
you
could ask,
"ls
there a
particular
aspect
of
my
background
that
you
would
like
more
information
on?" This will
enable the
interviewer

to
help
you
find
the appropriate focus
and avoid
discussing
irrelevancies,
Whichever
direction
your
answer ultimately
takes, be sure
that it has some
relevance
to
the
world
of
your professional
endeavours. The
tale
you
tell should demonstrate,
or
refer
to, one or
more
of
your

key
behavioral
profiles
in
action perhaps
honesty,
integrity,
being a team
player,
or
determination. lf
you
choose
"team player"
(maybe you're
the
star
player
on
your
team
tennis
group),
you
can tell a story
about
yourself
outside
of
work

that
also speaks
volumes
about
you
at
work, In
part,
your
answer shoutd
make
the connection
between
the two,
such
as,
"l put
my heart
into
everything
I do, whether
it be sports
or
work,
I find
that
getting
along with
teammates or
professional

peers makes
life
more
enjoyable
and
productive."
Or
you
might
describe
yourself
as
someone who is
able
to communicate
wiih a variety
of
people,
so
give
an example
from
your
personal
life
that
indicates
an
ability
to communicate

that
would
also
apply at
work.
This
isn't
a
question
that
you
can answer
effectively
off
the cuff.
Take
some lime
in
advance
to
think
about
yourself,
and
those
aspects
of
your personality
and/or background
that

you'd
tike to
promote
or
feature
for
your
interviewer.
2)
"Why
do
you
want
to
work
here?"
To
answer
this
question,
you
will need
to
have
researched
the
company
and
built
a

dossier.
Reply with
the
company's
attributes
as
you
see lhem.
Gap
your
answer
with reference
to
your
belief that the
company
can
provide
you
with
a stable and
happy
work
environment the
company
has that reputation-
and that
such
an atmosphere
would

encourage
your
best work.
"l'm
not looking
for
just
another
paycheck.
I
enjoy my work
and
am
proud
of my
profession.
Your
company
produces
a superior
producUprovides
a superior
service. I
share
the
values
that
make
this
possible,

which
should
enable
me
to fit in
and complement
the team."
3)
Why
should
I
hire
you?
Your
answer
should
be short
and to the
point,
lt
should highlight
the areas
from
your
background that
relate
to
current
needs and
problems.

Recap
the
interviewer's
description
of
the
job,
meeting
it
point
by
point
with
your
skills.
Finish your
answer with; "l
have
the
qualifications
you
need
[itemize
them], l'rn
a team
player,
I
take
direction,
and I

have
the desire
to make
a thorough
success."
4)
"What
did
you
like/dislike
about
your
last
job?,,
The
interviewer
is looking
for incompatibilities.
lf
a trial
tawyer
says he
or she
disfikes
arguing
a
point
with
colleagues,
such

a
statement
will
onty
weaken-if
not immediately
destroy-his
or
her
candidacy,
Most
interviews
start with
a
preamble
by the interviewer
about
the company.
Pay
attention:
That
information
will
help
you
answer
the
question.
tn
fact,

any
statement
the
interviewer
makes
about the
job
or corporation
can be
used
to
your
advantage.
So,
in
answer,
you
liked
everything
about
your
last
job.
You
might
even say
your
company
taught
you

the importance
of
certain
keys
from
the
business,
achievement,
or
professional
profile.
Criticising
a
prior
employer
is a
warning
flag
that
you
could
be a
problem
employee.
No
one
intentionalty
hires
trouble,
and

that's what's
behind
the
question.
Keep your
answer
short
and
positive.
You
are
allowed
only
one
negative
about
past
employers,
and only
then
if
your
interviewer
has
a
"hot
button"
about
his
or her

department
or company;
if
so,
you
will
have written
it
down
on
your
notepad.
For
example,
the only
thing
your past
employer
could
not
offer
might
be
something
like "the
ability
to
contribute
more
in

different
argas"
You
might
continue
with,
"l
really
liked
everything
about
the
job.
The reason
I want
to
leave
it is
to
find
a
position
where
I
can
rnake
a
greater
contribution.
You

see,
I work for
a
large
company
that encourages
specialisation
of
skills.
The
smaller
environment you
have
here
will,
allow
me
to contribute
far
more
in
different
areas."
Tell
them
what
they
want
to
hear replay

the hot
button.
Of
course,
if
you
interview
with
a large
cornpany,
turn it
around. "l
work
for
a small
company
and don't
get
the
time
to specialise
in
one
or two
major
areas.',
5) "What
would
you
like

to
be
doing
five
years
from
now?,'
The
safest
answer
contains
a
desire
to
be regarded
as a
true
professional
and
team
player.
As far
as
promotion,
that
depends
on
finding
a manager
with

whom
you
can
grow.
of
course,
you
will
ask
what
oppofiunities
exist
within
the
company
before
being
any
more
specific:
"From
my research
and what
you
have
told me
about
the
growth
here,

it
seems
operations
is where
the
heavy
emphasis is
going
to
be. lt
seems
that's where you
need
the
effort
and
where
I
could
contribute
toward
the
company,s goals.',
Or,
,,1
have
always
felt
that
first-hand

knowledge
and
experience
open up
opportunities
that
one might
never
have
considered,
so while
at
this
point
in
time
I
plan
to
be a
part
of
[e.g.]
operations, it is
reasonable
to
expect
that
other
exciting

opportunities
will
crop
up in
the
meantime.,'
6)
"What
are
your
biggest
accomplishments?"
Keep
your
answers
job
related.
You
might
begin
your
reply
with:
'Although
I feel
my biggest
achievements
are still
ahead
of

me,
I
am
proud
of
my involvement
with
. . . I
made
my
contribution
as
part
of that
team
and
learned
a lot
in the
process.
We
did it with
hard
work,
concentration,
and
an eye
for
the
bottom line."

7)
"Can
you
work
under
pressure?',
You
might
be tempted
to
give
a simple
"yes"
or
"no"
answer,
but
don't. lt
reveals
nothing,
and
you
lose
the
opportunity
to
sellyour
skills
and value
profites.

Actually,
this
common
question
often
comes
from
an
unskilled
interviewer,
because
it is
closed-ended.
As
such,
the
question
does not
give
you
the
chance
to
elaborate.
Whenever you
are
asked
a
closed-ended question,
mentally

add:
"please
give
me
a brief
yet
comprehensive
answer."
Do that,
and
you
will
give
the
information
requesled
and
seize an
opportunity
to sell
yourself.
For
example,
you
could
say:
"Yes,
I
usually find
it stimulating.

However,
I
believe
in
planning
and
proper
management
of
my
time to
reduce
panic
deadlines within
my area
of responsibility."
8)
"Why
should I
hire
you?"
Your
answer
should
be
short
and
to the
point.
lt should

highlight
areas
from your
background
that retate
to
current
needs
and
problems.
Recap
the
interviewer's
description
of the
job,
meeting
it
point
by
point
with
your
skills'
Finish your
answer with:
"l
have
the
qualiflcations

you
need
[itemize
them],
l,m
a
team
player,
I
take
direction,
and I
have
the
desire
to
make
a thorough
success,',
9) "How
do
you
take
direction?"
The
interviewer
wants
to
know
whether

you
are
open
-
minded
and
can
be a
team
player.
Can
you
follow
directions
or
are
you
a
difficult,
high-maintenance
employee?
Hopefully,
you
are
a
low-
maintenance
professionat
who
is

motivated
to ask
clarifying
questions
about
a
project
before
beginnlng,
and who
then
gets
on
with
the
job
at hand,
coming
back
to initiate
requests
for
direction
as
circumsta
nces
dictate.
This
particular
question

can
also
be
defined
as
"How
do
you
take
direction?"
and
',How
do
you
accept
criticism?"
Your
answer
should
cover
both
points:
"l
take
direction well
and recognise
that
it can
come in
two

varieties,
depending
on the
circumstances.
There
is
carefully
explained
direction,
when
my
boss
has
time
to lay
things
out
for
me in
detail;
then
there
are those
times
when,
as a
resutt
of deadlines
and
other

pressures,
the direction
might
be
brief
and
to the
point.
While
I
have
seen
some
people
get
upset
with
that,
personally
I've
always
understood
that
there
are
probably
other considerations
I
am
not

aware
of' As
such,
I
take
the
direction
and
get
on
with
the
job
without
taking
offense,
so
my
boss
can
get
on
with
her
job.
lt's
the
only
way."
9)

"What
is
the most
difficult
situation you
have
faced?"
The
question
looks
for
information
on
two fronts:
How
do
you
define
difficult?
and,
what
was
your
handling
of the
situation?
You
must
have
a

story,one
in which
the situation
was
tough and
one
which
witl
allow
you
to
show
yourself
in a
good
light.
Avoid
tatking
about
problems
that
have
to do with
co-workers.
You
can
talk
about
the
difficult

decision
to fire
someone,
but
emphasise
that
once
you
had
examined
the
problem
and
reached
a conclusion you
acted
quickly
and
professionally,
with the
best
interests
of
the
company
at
heart.
"What
are
some of

the things
that
bother
you?"
"What
are
your
pet
hates?"
"Tell me
about
the
last
time
you
felt
anger
on
the
job."
These questions
are
so
similar
that
they
can
be
treated
as one,

lt is
tremendously
important
that
you
show
you
can remain
cafm. Most
of us
have
seen
a
co-worker
lose
his
or
her
cool
on occasion not
a
pretty
sight
and
one
that
every
sensible
employer
wants

to avoid. This
question
comes
up
more
and
more
often
the
higher
up
the
corporate
ladder
you
climb,
and
the
more
frequent
your
contact
with
clients
and
the
general
public.
To
answer it, find

something
that
angers
conscientious
workers.
,'l
enjoy
my
work
and believe
in
giving
value
to
my
employer.
10)
"Do
you
prefer
working
with
others
or alone?',
This
question
is
usually
used
to

determine whether
you
are
a
team
player.
Before
answering, however,
be
sure
you
know
whether
the
job
requires you
to
work
alone
-
then
answer
appropriately,
perhaps:
,'l,m
quite
happy
working
alone
when

necessary.
I
don't need
much
constant
reassurance.
But
I
prefer
to
work
in
a
group so
rnuch
more
gets
achieved when
people
pulltogether."
More
Interview
Questions
Questions
about
your
qualifications
a
a
o

a
o
a
o
a
a
a
a
How
do
you
think
a
friend
or someone
who
knows
you
well
would
describe
you?
What
do
you
think
is
your
greatest
weakness?

can
you
summarize
the contribution
you
would
make
to our
organisation?
what
accomplishment
has
given
you
the
most
satisfaction?
Tell
me
about
your
experiences
at
school.
What
has
been
the
most
rewarding

university
experience?
Please
tell me
about
the
greatest
professional
assignment you've
ever
handled.
Tell
me
about
your
most
significant
work
experience.
How
would
those
who
have
worked
with
you
describe
you?
Why

are
you
the
best
candidate
for
this
position?
Have
you
ever
supervised
anyone?
Questions about
your
ability
to
work
for
the
Company
.
Why
are
you
interested
in
this
job?
o

What
do
you
know
about
us?
o
What
qualities
should
a successfiil
manager
possess?
r
In
what
kind
of
work
environment
are
you
most
comfortable?
o
What
criteria
are
you
using

to
evaluate
the organization
for
which
you
hope
to work?
o
Are
you
a team
player?
r
How
do
you
handle
conflict?
r
How
do
you
work
under
pressure?
r
What
major
problem

have you
encountered
and how
have
vou
deatt
with
it?
o
How
competitive
are
you?
o
What
do
you
expecl from your
supervisor?
o
Describe
the
relationship
that
should
exist
between
a
supervisor
and

those
reporting
to
him
or
her
Questions
about your
career
choices
What
are
your
long-term
career
goals?
When
and why
did
you
establish
these
goals
and
how
are
you preparing
yourself
to
achieve

them?
what
are
the most
important
rewards you
expect
in
your
business
career?
What
do
you
do in
your
spare
time?
What
kind
of
salary
are
you
looking
for?
Are
you
willing
to

relocate?
Difficult
to answer questions
o
a
a
a
o
Did
you
ever have
a
group
leader
or boss
you
disliked?
Why
did
you
dislike
him/her?
How
would
sorneone
who
dislikes
you
describe
you?

Talk
about
a
group
situation
in
which
there were
problems.
How
did
you
handle
lhe situation
and
what
was
the
outcome?
What
role
did
you
play
in
the
group?
How
could
the

group
improve
its
performance?
Tell
rne
about
a
time
when
you
experienced
a failure
and
how
you
reacted
to
it.
Tell
me
about
a time
when you
were
under
considerable
pressure
to meet
one

or more
goals.
Describe
a
situation where
you
had
to
resolve
a
problem
at
work
and explain
how
you
resolved
it.
Give
me
an
example
of
how
you
are
a risk
taker.
lf
you

could
have
any
job
in
the
world,
what
would
it be?
What
motivates you?
Why
do
you
want
to
work
for
us
and not
for
our competitor?
Why
should we
hire
you
over
everyone
else

we
spoke
to today?
o
a
a
o
O
O
o
a
a
o
a
a
a
a
What
do
you
think
is
the most
importanUdifficult
ethical
dilemma
facing
corporations
today?
Give

a one
sentence
positioning
statement
of
yourself.
How
do
you
go
about
deciding
what
to do first
when
given
a
project?
Tell
me
about
an experience
you
have
had
in
a
working
environment
(school,

work,
or
community).
Describe
a
situation
where you
did not
agree
with
something your
boss
asked
you
to
do
and
how you
resolved
the
problem.
Can
you
work
under
pressure?
What
did
you
like/dislike

about
your
last
job?
What
would
you
like
to be
doing
five
years
from
now,?
a
a
o
Cover Letters
A cover letter is the employer's first impression of you, so please ensure the:
 Layout is professional
 Content is easy to read
 Letter is addressed to the appropriate person
The purpose of a cover letter is to convince the reader that your background, education and experience are a perfect

fit for the position they have advertised.


Always Include:

Date (in full)

Your Postal Address

Their Name, Title (Dr, Prof, etc )
Position
Organisation,
Address

The Salutation (Dear Mr or Mrs )

State the position sought and make reference to how you came to know of the vacancy. Or, if you are writing an
unsolicited letter requesting work experience, discuss what kind of position you are seeking and why.

State the reasons why you are applying - what attracts you to that company? Refer to your knowledge of what the
organisation does. State what you have to offer. Include why you would be able to contribute and possibly what your
goals might be with them.

Highlight the appropriateness of your qualifications, achievements and experiences that directly relate to the position.
Describe any relevant work experience and the professional skills you can bring to the position, highlighting recent
successes.

Finally, conclude with a brief statement about the personal qualities you can offer the company and why you are so
keen to be considered for the role.

Be sure to thank the employer for the opportunity to submit your application and mention that you would be grateful
for the chance of an interview.

Close (Yours faithfully or sincerely)

You should always sign your name at the bottom (with your name typed in full underneath), make sure the letter is in
standard one page business format, and is dated correctly.


Points to Remember
 Keep it short and sharp - no more than one A4 sheet!
 Professional Business format is required
 Use active and descriptive words
 Be positive and enthusiastic
 An original personalised covering letter must be prepared with each application
Curtin Careers Centre_Blocked Business Cover Letter_Template_2008
Page 1 of 1
Your Address Here



Date



Employer's Name (wherever possible)
Position
Company address

Dear ____ use employer's name if possible.

RE: Position title and reference number if applicable


Introductory paragraph, purpose of the letter e.g.

I am writing in response to the above position as advertised in The West Australian, as posted
on Careerone etc dated Saturday, 2 August 2008.


Next two to three paragraphs are critical to your success. Link your skills, qualifications and
experience to the selection criteria or to the statement of duties/key requirements of the
position. Explain why you want this particular job and why you are a suitable candidate.
Demonstrate knowledge of the organisation.


Final paragraph request an interview and refer to any supporting material.


Yours sincerely (Dear Mr/Ms/Mrs/Dr Brown) or
Yours faithfully (Dear Sir/Madam)

Jonathon T. Brown

Jonathon T Brown

Full Name (Don't forget your signature and enclose your resume and academic results).

Enc. (Indicates that enclosures/attachments are included)

 Keep your letter to one page in length. Change page setup if need be to
accommodate this.
 Be inventive with words – do not start each sentence with the word ‘I’.
 Insert a footer with your name, the position and the name of the organisation.
 Be polite, but not excessively so!
 Remember that the content of any email accompanying application documents must
be brief but also formal. A beautifully written letter attached to an informal email will
not impress.
RESUME

PERSONAL DETAILS

Name: John Smith
(If you have an uncommon name or it is not clearly male or
female please specify, eg. Lee Smith (Mr)

Address: 14 Casselden Street
South Melbourne Vic 3141

Telephone: Home: 9876 5421 Mobile: 014 765 890

Email:

CAREER OBJECTIVE: (Optional)

Building on my studies in finance and capital markets to develop a career as an
investment portfolio manager with an international bank.


EDUCATION

Tertiary

2002 - Present Bachelor of Business (Economics and Finance)
RMIT University
(Statement of results attached)

* Highlight relevant subjects

Secondary

2001 Completed VCE* – TER Score: 94.5
Melbourne High School
*or equivalent Year 12 qualification

Achievements (This could include sporting and academic)

Year List any relevant secondary or tertiary awards you received and
the year you received the ward. Alternatively highlight good
results e.g. Distinction for … (course name)

PROFESSIONAL MEMBERSHIP OR ASSOCIATIONS

Year Student member, Australian Investors Association

EMPLOYMENT HISTORY

Dec 2002 - Bank Teller (part time)
Present National Australia Bank

Duties include:

• Receiving transactions
• Responding to customer queries
• Cash handling
• Data entry
• Cash and cheque reconciliation

Skills learnt (Alternatively, you could also list achievements
in this section)

Developed effective communication skills through advising
customers about bank products and services. Capacity to
prioritize tasks and work under pressure in a team environment.


Dec. 1999 – Customer Service (Part time)
Nov. 2002 Roger David (Menswear fashion)

Duties included:

* Managing the shop
* Maintaining computerised stock control register
* Assisting customers in clothing selection
* Advising customers on availability of items
* Organising shop displays

Skills Learnt
Discovered the importance of quality customer service.
Acquired excellent leadership skills through delegating duties
to staff and keeping them motivated. Developed high level
organisational skills through controlling stock and arranging
shop displays.


ADDITIONAL SKILLS

Computer Skills

 Confident user of MS Word, Excel, Lotus 123, Powerpoint and Access. These
applications have been constantly throughout my studies.
 Developed a website for …… using macromedia dreamweaver ……
 Involved in a computer simulation for …… (subject name) which involved
……

ADDITIONAL SKILLS

Investment Analysis

 Conducted a major project for my degree” Maximising National and

International Returns for Australian Investors”. Developed a comprehensive
understanding of financial markets, costs and tax implications for Australian
Investors.
 Achieved a distinction for …… (list relevant investment subjects)
 Regularly read ……. (list investment publications)

Communication/Interpersonal

 Over 2 years experience in a customer service role. Understand the
importance of quality customer service and confident in handling customer
complaints.
 Delivered over 15 presentations at University to groups of between 20 – 100
students covering topics from “Financial….” . to “……… ”.
 Student representative at RMIT Open Day communicated with parents,
prospective students re ……


INTERESTS AND ACTIVITIES

2002 – Present Committee Member, RMIT Annual Ball
As Publicity Officer, designed and coordinated promotion and
ticket sales. Achieved 47% increase in sales over the period.


2002 - 2003 Member and Expedition Leader, RMIT Cross Country Ski
Club. Regularly participated in wilderness expeditions and led
cross skiing and snow camping tours during winter.


2000 - 2003 Member of Roseroy Basketball Club.

Participated in under 18 and Senior competition. Member of
championship team in 2001.


REFEREES:
Where possible include professional referees only if necessary include an academic
referee. Do not use personal referees. You should try to obtain 3 referees in total.

Name Name
Position Position
Company Company
Telephone Number Telephone Number
Email Address Email Address

ATTACH A COPY OF YOUR TRANSCRIPT OF RESULTS
Kirsten Jobseeker


Address: 19 Employment Parade Telephone: (03) 9765-6543
Jobsville, VIC 3245 Email:


Career Objective

To obtain an entry-level position in administration that utilises my computing and
organisational skills while enabling me to learn about a business from the ground up.


Skills Summary

• Excellent written and interpersonal skills
• Demonstrated ability to work co-operatively in teams
• Confident user of MS Word, Excel, PowerPoint and Access
• Extensive experience in handling customer complaints.


Education

Tertiary
2004
Currently completing first year of Diploma of Information Technology
RMIT University - Melbourne

Secondary
2003 Melbourne High School - Melbourne
Victorian Certificate of Education


Employment History

February 2001 – December 2003 Secretary (part-time), Altona Netball Club, Altona

Responsibilities:
• Taking minutes of weekly meetings
• Composing and typing outgoing correspondence
• Actioning incoming correspondence
• Organising mail-outs to members

Achievements:
• Memberships increased by 10% following mail-outs

• All in-coming mail dealt with within 7 days of receipt.
February – December 2000 Customer Service Assistant (part-time), Target, Brunswick

Responsibilities:
• Serving customers at the cash register
• Dealing with customer complaints when products returned
• Explaining different features of products to customers
• Helping customers with location of products

Achievements:
• ‘Employee of the month’ May, July & October 2000 (based on customer
nomination).



Interests and activities

Meeting new people, computing, public speaking and netball.

Foundation member of Altona Netball Club 1996 – 2004.



Referees

Mrs Kay Nebitt Mr John Hawkins
President Manager
Altona Netball Club Target, Brunswick
(03) 9878-1234 (03) 9786-4565