Letter of complaint

Dear sirs,
Re: Order #0112 for 10 sets of chemical protective clothing
Last month, we ordered 10 sets of chemical protective clothing for our lab with the mutual
agreement that they would be delivered in the right quantity, quality, and time.
Yesterday, we received them on time with the correct amount. But one of them is the wrong
size and three of them are inferior quality. These three sets’ material is unacceptable because
it can be very dangerous and unsafe in a toxic environment. We called and tried to contact
you several times but your customer service department did not answer our calls. Despite
sending you emails asking you to contact us but we have had no response from you.
We are very surprised by this since we have ordered your company many times. However, if
you do not respond to this letter immediately, we shall have no alternative but to cancel our
order, find another supplier and request you collect the ten sets of chemical protective
clothing already delivered.
We sincerely hope that this situation will be resolved to our mutual satisfaction.
We look forward to receiving your prompt response and the correct goods as soon as possible.
Pepper Potts
Purchasing Manager