case study Tiếng anh Du lịch

Tourism, also known as the smokeless industry, is an integrated
economic

playing

a

crucial

role

in

the

socio-economic

development of Vietnam. The Covid-19 pandemic's effects have
significantly and fundamentally altered Vietnam's tourism
sector. When the public's desire for travel sharply declines
during this period, human resources in the tourist industry are
also severely impacted. In this individual report, I will clarify the
reality, the causes leading to this problem and the viable
solutions to deal with Vietnam's tourism industry workforce.

The Vietnam Tourism Development Strategy to 2030 estimates
that more than 3 million workers, including more than 1 million
direct employees, will be needed in the tourism industry by
2020. This quantity is unlikely to be achievable in the setting of
the current Covid-19 epidemic, and a suitable development
strategy is required. Businesses in the tourism sector will need

to

reduce

workforce

by

70-80%,

respectively,

in

2020.

Employees who continue to work full-time in 2021 will make up
just 25% of the workforce as opposed to 30% in 2020, 35% in
2021 for temporary workers, and 10% in 2020 for those who
abandon their positions or end their employment agreements.

Only 3.7 million foreign visitors arrived in 2020, an 80%
decrease from the previous year; 56 million domestic visitors
arrived, a 34% decrease from the same time last year; and the
total amount of money made from tourism was VND 312,200
billion, a 59% decrease from the previous year. The majority of
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provinces and cities nationwide will experience economic and

social disruption in 2021 as a result of the epidemic's fourth
outbreak, which will affect the whole nation. The nation has
been in a state of stagnation for many months, and although
domestic tourists are still declining by about 30% over the
same time period in 2020, foreign travelers are not being
welcomed. Approximately 95% of companies that specialize in
foreign travel no longer exist.

Due

to

the

employment

losses

in

the

tourism

sector,

businesses, hotels, and restaurants have had to reduce their
payroll by 60%. When up to 70–80% of the workforce has lost
their jobs or changed jobs as a result of the Covid-19 epidemic,
the labor shortage in the tourism industry is very concerning.

For the new workforce, there will be significant training
expenses, and if tourism picks back up, it will be challenging to
cover the immediate expenses. Along with that, one of the
difficulties and expenses faced by tourism enterprises is the
trend of innovation in tourism goods and services to guarantee
tourists' safety.

It will be required to find some measures to modify Vietnam's
tourist human resources in the near future to deal with the
effects of the Covid-19 pandemic. First and foremost, it is
necessary to adjust the number of human resources. Due to the
Covid-19 pandemic's significant effects, tourism businesses
must weigh certain choices in order to survive, such as altering
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company

strategy,

fostering

digital

transformation,

and

implementing technology in the management, administration,
transfer, etc. There is a chance that the tourism sector won't be

able to fully recover once the epidemic is under control, so the
sector needs to concentrate on restructuring and training its
workforce. When the industry recovers, it will have a capable
staff and support systems in place to keep workers. Second, the
quality of human resources must also be adjusted. When hiring,
it's important to estimate how many human resources will be
required in the tourism industry soon and specify exactly what
tasks those resources must perform. Next, it's important to look
into a candidate's credentials, including their education,
training, and experience. These factors will affect the quality of
the service they provide to clients and their performance in the
future.
As a result of the Covid-19 pandemic, Vietnam's human
resources for tourism are undergoing numerous changes. A
crucial step in preparing for the resumption of tourism activities
following the Covid pandemic and supporting Vietnam's tourism
sector is the training of high-quality human resources to keep
up

with

global

trends,

brand

elevation

and

sustainable

development. For the long run as well as the short term.
Investing in human resources is unquestionably the best move
to take advantage of new prospects.

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Resources:
1. “Chiến lược phát triển du lịch Việt Nam đến năm 2030” (2020), 147/QĐ-TTg
2. Chính phủ (2020), Quyết định số 147/QĐ-TTg ngày 22/01/2020, Phê duyệt
Chiến lược phát triển du lịch Việt Nam đến năm 2030.
3. Đỗ Thu Hằng & Lê Thị Hiệp (2020), Ngành Du lịch Việt Nam trong mùa
dịch Covid-19 và vấn đề đặt ra, Tạp chí Tài chính, tháng 10/2020.
4. Học viện Chính trị Quốc gia Hồ Chí Minh (2017), Cách mạng công nghiệp
lần thứ tư - Thời cơ và thách thức đối với Việt Nam, NXB Lý luận Chính trị, Hà
Nội, tr.68.
5. Phạm Thị Thùy Linh (2020), Du lịch thông minh - Xu hướng phát triển tất
yếu của ngành Du lịch Việt Nam, Tạp chí Cơng Thương, số 7 tháng 4 năm
2020.
6. Cấn Văn Lực & các tác giả (2020), Cập nhật tác động của đại dịch Covid-19
đối với các ngành kinh tế Việt Nam, Tạp chí Thị trường tài chính tiền tệ.
7. Huỳnh Văn Thái & Võ Xuân Hậu (2020), Nguồn nhân lực du lịch Việt Nam
trong bối cảnh cách mạng cơng nghệ số, Tạp chí Tài chính, tháng 10/2020.
8. Viện Nghiên cứu Phát triển Du lịch (2019), Kỷ yếu Hội thảo khoa học “Xu
hướng phát triển của du lịch thế giới và tác động đối với du lịch Việt Nam”, Hà
Nội.
9. Viện Nghiên cứu Phát triển du lịch (2019), Dự thảo “Chiến lược phát triển du

lịch Việt Nam đến năm 2030, tầm nhìn đến năm 2035”, Hà Nội.

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