United States Government Accountability Office GAO November 2004 Report to the Secretary of the Treasury _part5 ppt

Management Discussion and Analysis
Page 65 GAO-05-103 IRS’s Fiscal Years 2004 and 2003 Financial Statements




INTERNAL REVENUE SERVICE
Management Discussion and Analysis
For the Fiscal Year Ended September 30, 2004
51
Major Management Challenges and High–Risk Areas
Over the last several years the Government Accountability Office (GAO) and the Treasury
Inspector General for Tax Administration (TIGTA) have identified several Management
Challenges and High-Risk Areas facing IRS. IRS has identified specific steps and actions to
address these issues through its existing program activities. Measures of these program
activities serve to show progress in addressing the management challenges and high-risk
areas. A crosswalk showing the relationship between management challenges and IRS
program activities is shown below.
Budget Activity
Management Challenge or
High Risk Area
Pre-Filing
Filing
Compliance
Research & SOI
Information
Services
Information
Services
Improvement
Projects

Business
Systems
Modernization
EITC
Shared
Services
General
Management &
Administratio
n
Systems Modernization of the IRS X
Processing Returns & Implementing Tax Law Changes During
Filing Season X X
Providing Quality Customer Service Operations; Improving
Taxpayer Service X X X
Complexity of the Tax Law X
Tax Compliance Initiatives X X X X
Erroneous Payments; Earned Income Credit Noncompliance X X X X
Collect Unpaid Taxes X X X
Integrating Performance and Financial Management –
Financial Management; Compliance with Federal Financial
Managers Improvement Act (FFMIA) of 1996 X
Integrating Performance and Financial Management –
Performance Management: Performance Measures and Cost-
Based Performance Information X
Security of the IRS – Information Security X
Security of the IRS – Employees and Facilities X
Human Capital X
Taxpayer Protection and Rights X X X
The following pages summarize each Management Challenge and

High-Risk issue, FY 2004 accomplishments, and actions
identified for completion in FY 2005 and beyond
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