Project MAS202 ĐẠI HỌC FPT

CHAPTER 4:
QN=1
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

____ can be defined as acquired knowledge that people use to interpret
experience and generate social behavior.
Edification
Culture
Symbol
Cognition
B
1
4
1
Yes

QN=2
a.
b.
c.
d.
ANSWER:
MARK:

UNIT:
LO:
MIX CHOICES:

According to most scholars of culture, culture is:
based on the human capacity to symbolize.
based on the genetically driven adaptive process of animals.
specific to single individuals.
inherited or biologically based.
A
1
4
1
Yes

QN=3
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

When depicting cultural diversity through visually separating its
components by using concentric circles, the inner circle:
contains the norms, beliefs, dimensions, and values of society.
contains the implicit, basic assumptions that govern behavior.

consists of language and art.
consists of food and buildings.
B
1
4
1
Yes

QN=4
a.
b.
c.
d.
ANSWER:
MARK:

Culturally, an American can be expected to have a _____ handshake.
gentle
light and quick
firm
long and involved
C
1


UNIT:
LO:
MIX CHOICES:

4

1
Yes

QN=5
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following is a characteristic of culture?
Culture is biologically based.
Culture is specific to each individual.
Culture has structure.
Culture is noncumulative.
C
1
4
1
Yes

QN=6
a.
b.
c.
d.

ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

_____ are basic convictions that people have regarding what is right and
wrong, good and bad, and important or unimportant.
Tenets
Edicts
Norms
Values
D
1
4
1
Yes

a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following statements is true about stateside Japanese
managers?

They believed that unconditional tenure in one organization is of major
importance.
They believed that job security was important.
They accepted the idea that one should not question a superior.
They perceived obedience and conformity to be very important.
B
1
4
1
Yes

QN=8
a.
b.

Confucianism, associated with China, does not emphasize:
respect for authority
balance

QN=7


c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

harmony
profit
D
1
4
1
Yes

QN=9
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

A diffuse culture is one in which individuals:
guard their public space carefully.
greet each other with a great deal of enthusiasm.
are direct and extroverted.
have a large public space and a small private space.
A
1
4
1
Yes

QN=10
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

In the context of integrating the dimensions of culture, which of the
following are very useful in depicting what countries appear similar in
values and to what extent they differ from other country groupings?
Use of pie charts
Use of concentric circles
Normal distribution
Cluster distribution
D
1
4
1
Yes

QN=11
a.
b.
c.
d.
ANSWER:

MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following statements is true about restrained societies?
People give importance to freedom of speech.
People are more likely to remember positive emotions.
People experience a perception of helplessness.
People are less likely to give importance to law and order.
C
1
4
1
Yes


QN=12
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

According to Hofstede's time orientation dimension, which of the
following statements is true about long-term-oriented societies?

Traditions are sacrosanct.
Family life is guided by shared tasks.
Service to others is an important goal.
Students attribute success and failure to luck.
B
1
4
1
Yes

QN=13
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following dimensions measures the freedom to satisfy
one's natural needs and desires within a society?
Achievement versus ascription
Specific versus diffuse
Indulgence versus restraint
Universalism versus particularism
C
1
4

1
Yes

QN=14
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Countries in which people blindly obey the orders of their superiors
have a high _____.
uncertainty avoidance
masculinity index
power distance
individualism index
C
1
4
1
Yes

QN=15
a.
b.
c.

d.

Cultures with low _____ have people who are more willing to accept
that risks are associated with the unknown and that life must go on in
spite of this.
individualism
power distance
uncertainty avoidance
masculinity index


ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

C
1
4
1
Yes

QN=16
a.
b.
c.
d.
ANSWER:
MARK:

UNIT:
LO:
MIX CHOICES:

Nations that are collectivist in their approach tend to be characterized
by:
large power distance and low individualism.
low power distance and high individualism.
small power distance and weak uncertainty avoidance.
large power distance and weak uncertainty avoidance.
A
1
4
1
Yes

QN=17
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

A(n) _____ culture is one in which both public and private space are
similar in size and individuals guard their public space carefully because
entry into public space affords entry into private space as well.

diffuse
neutral
emotional
specific
A
1
4
1
Yes

QN=18
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following statements is true about cultures with high
communitarianism?
Negotiations are typically made on the spot by a representative.
People jointly assume responsibility.
Entrepreneurial spirit is most likely high.
People give more importance to personal and individual matters.
B
1
4

1
Yes


QN=19
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

QN=20
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following fundamental questions is not included in the
specific objectives of the GLOBE project?
Are there leader behaviors, attributes, and organizational practices that
are accepted and effective in only some cultures?

What is the effect of violating cultural norms that are relevant to
leadership and organizational practices?
What is the relative standing of each of the cultures studied on each of
the nine core dimensions of culture?
How do attributes of societal and organizational cultures affect the
behaviors of lower-level workers in an organization?
D
1
4
1
Yes

Societal collectivism refers to the degree to which:
individuals express pride, loyalty, and cohesiveness in their
organizations or families.
individuals in organizations or societies encourage and reward
individuals for being fair.
organizational and societal institutional practices encourage and reward
collective distribution of resources and collective action.
individuals in organizations or societies are confrontational.
C
1
4
1
Yes

20 CÂU CHAPTER 4


CHAPTER 5

QN=21
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

In the context of the smartphone industry, which of the following helps
Apple differentiate itself from its competitors?
Product innovation
Low-cost strategy
Group achievement
Collective approach to design
A
1
5
2
Yes

QN=22
a.
b.
c.
d.
ANSWER:
MARK:

UNIT:
LO:
MIX CHOICES:

A company with a(n) _____ predisposition tries to integrate a global
systems approach to decision making.
ethnocentric
polycentric
geocentric
regiocentric
C
1
5
2
Yes

QN=23
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Firms with a(n) _____ predisposition make strategic decisions tailored to
suit the cultures of the countries where the MNC operates.
polycentric

ethnocentric
regiocentric
geocentric
A
1
5
2
Yes

QN=24
a.
b.
c.

_____ is a belief that one worldwide approach to doing business is the
key to both efficiency and effectiveness.
International complacency
Globalization imperative
Worldwide indifference


d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Cross-cultural contentment
B

1
5
2
Yes

QN=25
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Firms with a geocentric predisposition have a _____ culture.
home country
global
host country
regional
B
1
5
2
Yes

QN=26
a.
b.

c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following countries prefers advertising that is factual and
rational?
India
China
Germany
France
C
1
5
2
Yes

QN=27
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following is a factor that is moving companies to facilitate
the development of unique strategies for different cultures?
The lack of diversity of worldwide industry standards
A continual demand by local customers for differentiated products
The importance of being an outsider
The need to restrain subsidiaries from using their own abilities and
talents
B
1
5
2
Yes


QN=28
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following is a characteristic of a high-context culture?
Deep personal involvement with others is not valued greatly.
Individuals are taught from a very early age to say exactly what they
mean.

Insiders and outsiders are not readily distinguishable.
Agreements tend to be spoken rather than written.
D
1
5
2
Yes

c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Identify an accurate statement about the link between cultural clusters
and compensation strategies.
In high-masculinity cultures, high salaries should be paid to senior-level
managers.
In Pacific Rim countries, incentive plans should be individual-based.
In countries that have a high individualism index, profit-sharing plans are
highly effective.
In Great Britain, managers value collectivism.
A
1
5
2
Yes

QN=30
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Malaysia has what could be called a _____.
moderate-context culture
low-context culture
variable-context culture
high-context culture
D
1
5
2
Yes

QN=31
a.
b.
c.
d.
ANSWER:

The five criteria in the acronym HAIRL stood for _____.

helicopter, analysis, imagination, reality, and leadership
hierarchy, awareness, ingenuity, reverie, and leadership
helicopter, action, interest, reality, and leadership
hierarchy, action, ingenuity, reverie, and leadership
A

QN=29
a.
b.


MARK:
UNIT:
LO:
MIX CHOICES:

QN=32
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

QN=33
a.
b.

c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

QN=34
a.
b.

1
5
2
Yes
A partially completed contingency matrix for international human
resource management shows that recruitment and selection processes
in Mexico should _____.
encourage use of sophisticated selection procedures based on recent
public policy shifts
use expatriates sparingly and recruit home country nationals at U.S.
colleges
obtain skilled labor from government subsidized apprenticeship
program
prepare for a long process; ensure that your firm is "here to stay"; and
develop trusting relationship with recruits
B
1
5

2
Yes
A partially completed contingency matrix for international human
resource management for labor relations shows that firms doing
business in China should _____.
treat unions as partners and allow time for negotiations
tap the large pool of labor in cities and be prepared that lax labor laws
may become more stringent
understand changing Chinese labor law and prepare for increasing
unionization of labor
be prepared for high wages and short workweek and expect high
productivity from unionized workers
B
1
5
2
Yes
A partially completed contingency matrix for international human
resource management for labor relations shows that firms doing
business in Germany should _____.
treat unions as partners and allow time for negotiations
tap the large pool of labor in cities and be prepared that lax labor laws
may become more stringent


d.
ANSWER:
MARK:
UNIT:
LO:

MIX CHOICES:

be prepared for high wages and short workweek and expect high
productivity from unionized workers
understand changing German labor law and prepare for increasing
unionization of labor
C
1
5
2
Yes

QN=35
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following statements is true about French workers?
They are known to have an intense work ethic.
They have a reputation for high productivity.
They are willing to sacrifice their leisure time.
They derive motivation from professional accomplishment.
B
1

5
2
Yes

QN=36
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Experienced travelers report that the primary criterion for doing
business in China is _____.
a persuasive top management
savvy marketing
technical competence
hard currency
C
1
5
2
Yes

QN=37
a.
b.

c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

In practice, guanxi resembles _____.
nepotism
individualism
commercialism
parochialism
A
1
5
2
Yes

c.


QN=38
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:

LO:
MIX CHOICES:

Which of the following cultures is characterized by a universal method
of greeting an equal by pressing one's palms together in front of the
chest and saying, "namaste"?
The Russian culture
The Indian culture
The Arabian culture
The Brazilian culture
B
1
5
2
Yes

QN=39
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Many in the United States believe that it is more difficult to get along
with the _____ than with other Europeans.
Germans

Austrians
Spanish
French
D
1
5
2
Yes

QN=40
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following cultural characteristics should be kept in mind
when conducting business in Russia?
Building personal relationships with partners is important.
Giving gifts to those with whom one wants to transact business is
regarded as bribery.
Business laws and contracts are given a lot of importance when
compared to the West.
Compromising or settling things quickly is seen as a sign of strength.
A
1

5
2
Yes

20 CÂU CHAPTER 5

CHAPTER 6


QN=41
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

_____ is a pattern of shared basic assumptions that a group learns as it
solves its problems of external adaptation and internal integration, and
that has worked well enough to be considered valid and, therefore, is
taught to new members as the correct way to perceive, think, and feel
in relation to these problems.
Organizational culture
Organizational learning
Organizational change
Organizational structure
A

1
6
3
Yes

QN=42
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Rules that dictate the dos and don'ts of employee behavior relating to
areas such as productivity, customer relations, and intergroup
cooperation are characteristics associated with an organization's _____.
ethics
ambience
culture
structure
C
1
6
3
Yes

QN=43

a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Norms of an organization are reflected by:
the rituals, common language, and terminology used.
the way employees and customers are treated.
the amount of work to be done.
the way participants feel about the way they are treated by higher-level
management.
C
1
6
3
Yes

QN=44
a.

A widely held belief that has not been found to be accurate is that
organizational culture:
tends to erase the impact of national culture.

b.
c.
d.
ANSWER:
MARK:
UNIT:
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MIX CHOICES:
QN=45
a.
b.

tends to be affected by national culture.
cannot easily change the cultural values employees bring to the
workplace.
is different in different subsidiaries.
A
1
6
3
Yes

c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following is the identity dimension of corporate culture?
To put the demands of the job before the needs of the individual
To put the needs of the individual before the needs of the job
To identify with and uphold the expectations of the employing
organizations
To strive for accuracy and attention to detail
C
1
6
3
Yes

QN=46
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

The United Kingdom's corporate characteristic is:
administrative.
industrial.
pragmatic.
commercial.
D
1

6
3
Yes

QN=47
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following statements is true about Spanish negotiators?
They emphasize intellectual competence.
They employ persuasion through carefully prepared and skilled rhetoric.
They base trust on the evaluation of perceived status and intellect.
They view a contract as a long-lasting relationship.
D
1
6
3
Yes


QN=48
a.
b.

c.
d.
ANSWER:
MARK:
UNIT:
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MIX CHOICES:
QN=49
a.
b.

Which of the following types of organizational cultures can be
considered a fulfillment-oriented culture?
The family culture
The Eiffel Tower culture
The guided missile culture
The incubator culture
D
1
6
3
Yes

d.
ANSWER:
MARK:
UNIT:
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MIX CHOICES:

Which of the following statements is true of the Eiffel Tower culture?
It is well equipped to handle changes.
Relationships are specific, and status remains with the job.
Job assignments are flexible, and personnel do whatever it takes to get
the job done.
Replacing the person holding the top position affects work of the
organization members.
B
1
6
3
Yes

QN=50
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

The guided missile culture is characterized by _____.
individual expertise
a formal hierarchy
personal orientation
a paternal relationship with management
A

1
6
3
Yes

QN=51
a.
b.
c.

In which of the following types of organizational cultures are
organizations typically entrepreneurial and provide an environment for
the self-expression and self-fulfillment of their members?
The incubator culture
The guided missile culture
The Eiffel Tower culture

c.


d.
ANSWER:
MARK:
UNIT:
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The family culture
A
1

6
3
Yes

d.
ANSWER:
MARK:
UNIT:
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There are three aspects of organizational functioning that seem to be
especially important in determining an MNC's organizational culture.
They are:
the general views that employees hold about the MNC's purpose,
destiny, goals, and their places in them; the age of the organization; and
the degree of cultural diversity among the members of the organization.
the general relationship between the managers and the rank-and-file
employees in the organization, the degree of cultural diversity among
the members of the organization, and the hierarchical system of
authority that defines the roles of managers and subordinates.
the degree of cultural diversity among the members of the organization,
the age of the organization, and the strength of the organization's
leadership.
the general relationship between the employees and their organization;
the hierarchical system of authority that defines the roles of managers
and subordinates; and the general views that employees hold about the
MNC's purpose, destiny, goals, and their places in them.
D
1

6
3
Yes

QN=53
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

Which of the following types of organizational cultures is poweroriented and headed by a leader who is regarded as a caring parent?
The family culture
The Eiffel Tower culture
The guided missile culture
The incubator culture
A
1
6
3
Yes

QN=52

a.

b.

c.


QN=54
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

The _____ culture is characterized by a strong emphasis on hierarchy
and orientation to the task.
incubator
family
guided missile
Eiffel Tower
D
1
6
3
Yes

QN=55
a.

b.
c.
d.
ANSWER:
MARK:
UNIT:
LO:
MIX CHOICES:

The _____ culture is characterized by a strong emphasis on equality in
the workplace and orientation to the task.
guided missile
family
incubator
Eiffel Tower
A
1
6
3
Yes

d.
ANSWER:
MARK:
UNIT:
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MIX CHOICES:

Which of the following describes the relationships between employees
in the family culture?

Diffuse relationships to organic whole to which one is bonded
Specific role in mechanical system of required interaction
Specific tasks in cybernetic system targeted on shared objectives
Diffuse, spontaneous relationships growing out of shared creative
process
A
1
6
3
Yes

QN=57
a.
b.

Which of the following describes the ways of thinking and learning in
the guided missile culture?
Process-oriented, creative, ad hoc, and inspirational
Problem centered, professional, practical, and cross-disciplinary

QN=56
a.
b.
c.


c.
d.
ANSWER:
MARK:

UNIT:
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Logical, analytical, vertical, and rationally efficient
Intuitive, holistic, lateral, and error correcting
B
1
6
3
Yes

QN=58
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
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MIX CHOICES:

A group in which all members but one have the same background is
referred to as a _____.
multicultural group
bicultural group
token group
homogeneous group
C

1
6
3
Yes

QN=59
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
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As firms begin exporting to foreign clients and become what Adler calls
"international corporations," they must:
increase the standardization of products and services.
adapt their products but not their approach to those of the local market.
adapt their approach and products to those of the local market.
adapt their approach but not their products to those of the local market.
C
1
6
3
Yes

QN=60
a.

b.
c.
d.
ANSWER:
MARK:
UNIT:
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Global firms need:
neither an internal nor an external diversity focus.
both an internal and an external diversity focus.
an internal but not an external diversity focus.
an external but not an internal diversity focus.
B
1
6
3
Yes


20 CÂU CHAPTER 6

CHAPTER 12
QN=61
a.
b.
c.
d.
ANSWER:

MARK:
UNIT:
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MIX CHOICES:

_____ is a psychological process through which unsatisfied wants or
needs lead to drives that are aimed at goals or incentives.
Ability
Inducement
Assurance
Motivation
D
1
12
5
Yes

QN=62
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
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MIX CHOICES:

The three basic elements in the process of motivation are:
needs, abilities, and desires.

desires, drives, and accomplishments.
needs, drives, and goal attainment.
perceptions, attitudes, and goal attainment.
C
1
12
5
Yes

QN=63
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
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MIX CHOICES:

In China, _____ is an important need and _____ is an important goal.
group affiliation; professional achievement
professional achievement; individual success
group affiliation; social harmony
individual success; social harmony
C
1
12
5
Yes

QN=64
a.
b.
c.

Work-motivation theories can be broken down into two general
categories, which are _____.
method and outcome
internal and external
implicit and explicit


d.
ANSWER:
MARK:
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content and process
D
1
12
5
Yes

QN=65
a.
b.

c.
d.
ANSWER:
MARK:
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Work motivation in terms of what arouses, energizes, or initiates
employee behavior are explained by _____.
extrinsic
content
intrinsic
process
B
1
12
5
Yes

QN=66
a.
b.
c.
d.
ANSWER:
MARK:
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Most research in international human resource management has been
_____.
context-oriented
content-oriented
procedure-oriented
process-oriented
B
1
12
5
Yes

QN=67
a.
b.
c.
d.
ANSWER:
MARK:
UNIT:
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MIX CHOICES:

Which of the following is a content theory of work motivation?
The hierarchy-of-needs theory
The goal-setting theory
The expectancy theory
The equity theory
A

1
12
5
Yes

QN=68

Maslow postulated that everyone has five basic needs, which constitute