Đề thi tacn buồng số 1

Chữ ký cán bộ coi thi
1………………………
2………………………

Trường: …………………………
Đề thi môn : TACN Buồng - Đề 1
Dành cho sinh viên : ……………

Họ tên :…………………
SBD: ……………………
Số phách :………………

Điểm bằng chữ :…………
Điểm bằng số :……………

Cán bộ chấm thi 1 :……..
Cán bộ chấm thi 2 :……..

Số phách :

Đề số 1 (60’)
I. Choose the word whose underlined part is pronounced differently from the others (5p)
1. a. morning
b. sir
c. minute
d. disturb
2. a. come
b. bottle
c. bother
d. locker
3. a. clean

b. please
c. ready
d. leave
4. a. food
b. room
c. shampoo
d. look
5. a. toilet
b. towel
c. bother
d. rude
II. Choose the best answer by circling A, B, C or D (20p)
6. You wash your hair with…..…
a. shampoo
b. body lotion
c. soap
d. hair conditioner
7. Assertive means…
a. strong and warm b. warm and polite c. polite and strong d. polite and warm
8. I can’t open this locker.
a. I’ll get someone from laundry to give you a hand
b. Push the handle up and then pull back
c. I’ll get someone up right away
d. Sorry. Ask the front desk
9. We’re running behind schedule. It’s 2 o’clock. We have four more rooms to clean
a. The barman restocks it
b. Ask the front desk
c. Ok, I’ll get someone from laundry to give you a hand
d. Of course. I’ll get some for you
10. Is this your first day?

a. It is. I think I’m a little nervous.
b. Don’t be. There’re a lot to learn here
c. By the way, my name’s Pearl
d. Come on, we need to clock in before the meeting starts
11. “Do not disturb’’ means…
a. Bother the guests
c. Don’t bother the guests
b. Come back in 30 mins
d. Clock out
12. Is it ok to put the coffee supplies by the soap?
a. No, that’s not a good idea
c. It goes on the top
b. Put it beside the shampoo
d. No, there isn’t enough room
13. Do we take the cart in the room?
a. We have master keys
c. No, we leave it here but lock the wheels
b. Always knock three times. That’s the law
d. Like this?
14. Are you sure they’re not in the room?
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a. Always knock three times. That’s the law
c. Say “housekeeping”
b. Wait a minute. If there’s no answer
d. All of them
you can go in
15. I’ve lost my key. Can you let me into room 303 real quick?
a. No, there isn’t enough room for guests

c. I’m sorry. We’re not allowed to open
b. Here’s your key
d. It’s ok. I’ll open for you
III. Put the words in the correct sentence. (18p)
16. Never/ might / anything/ A / away /guest / No,/ want it/ throw
a. No, never throw anything away. A guest might want it
b. No never might anything away. A guest want it throw
c. No, never throw it. A guest might want anything away
d. No, never want throw. A guest might it anything away
17. I / get /roll / another/ toilet /Could /paper / of?
a. Could I get another roll of toilet paper?
c. I could get another roll of toilet paper?
b. Could I get roll of another toilet paper?
d. I could get roll of another toilet paper?
18. No, straighten/ just/ it, /like / up /this.
a. No, it straighten, like just this up
c. No, just it, like straighten up this.
b. No, just straighten it up, like this
d. No, just up straighten it, like this
19. I’ll/ up/ call /They’ll / maintenance /soon/ the/ be
a. I’ll up call the maintenance. They’ll be soon
b. I’ll call up the maintenance. They’ll be soon
c. I’ll call the maintenance. They’ll be soon up
d. I’ll call the maintenance. They’ll be up soon
20. in /there /be /extra / should / one /your/ Yes, / closet/ an.
a. Yes, there should be an extra one in your closet
b. Yes, there should an extra one be in your closet
c. Yes, should there be an extra one in your closet?
d. Yes, should be there an extra one in your closet?
21. wanted/ shampoo / another / He / of / bother / a /of / toilet / and /paper/ roll

a. He wanted another bottle of shampoo and a roll of paper toilet
b. He wanted bottle of shampoo and a another roll of toilet paper
c. He wanted another bottle of shampoo and a roll of toilet paper
d. He wanted bottle of shampoo and a roll of another toilet paper
IV. Put the verbs in brackets in the correct tenses (10p)
22. What you (call) sheets, pillowcases and towels?
a. What do you sheets pillowcases and towels call?
b. What are you sheets pillowcases and towels called?
c. What are you sheets pillowcases and towels call?
d. What do you call sheets, pillowcases and towels?
23. The lotion (go) over here?
a. Do the lotion go over here?
c. Does the lotion go over here?
b. Is the lotion go over here?
d. Does the lotion goes over here?
24. Where I (should) put these plastic bags.
a. Where I should put these plastic bags?
c. Where I should these plastic bags put?
b. Where I should these plastic bags putted?
d. Where should I put these plastic bags?
25. What you (do) when you knock the door?
a. What are you do when you knock the door?
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b. What does you do when you knock the door?
c. What do you do when you knock the door?
d. What did you do when you knock the door?
26. I’m sorry. We (work) right now.
a. I’m sorry. We work right now.

c. I’m sorry. We works right now.
b. I’m sorry. We working right now.
d. I’m sorry. We are working right now.
V. Answering these situations. (12p)
27. Could I have a bottle of shampoo and another roll of toilet paper?
a. Certainly. Here you are
c. I’d love to
b. I’m sorry. I don’t carry. Ask the front desk
d. Yes, please
28. We’re running behind schedule. It’s two o’clock. We have four more rooms to clean.
a. I’ll call the maintenance. They’ll be up soon
b. Yes, there should be an extra one in your closet
c. The barman restocks it
d. I’ll get someone from laundry to give you a hand
29. I’m looking for change for a ten?
a. I’m sorry. I don’t carry. Ask the front desk
c. Go down the hall. The change is on the left
b. How much do you want to change?
d. It’s ok. Here you are
30. I’m supposed to meet my business partner here.
a. Very good, sir. What room are they in?
b. Sorry. I don’t know. Ask the front desk
c. I’m not sure. They said to meet on the third floor
d. Could you wait in the lobby, please?
31. I think I’m on the wrong floor
a. I’m supposed to meet my business partner here
b. Go down the hall. Ask the front desk
c. Do you know your room number?
d. Wait here. Your guest is coming
--------------------------------------------------------------VI. Underline the mistake in each sentence and correct it (10p)

32. Do you have change for ten by chance?
A
B
C
D
33. I’m sorry sir, but we are work right now. Good day!
A
B
C
34. This job is fine for now, but I want to be supervisor someday
A

B

C

D

35. You can use the house phone in the elevator to ring the room.
A
B
C
36. I’m not sure. They said to meeting on the third floor
A
B
C
VII. Translate into English. (10p)
37. Tơi có thể tìm máy bán hàng tự động quanh đây không?
a. Excuse me, where is the vending machine in the lobby?
b. Excuse me, can I get a vending machine around here?

c. Excuse me, is there a vending machine on this floor?
38. Chào buổi sáng ông. Chúng tôi đến đây để dọn phòng
a. Good morning, sir. We here to clean your room.
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b. Good morning, sir. We are here to clean your room
c. Good morning, sir. We are here clean your room
39. Để xe đẩy bên ngồi phịng và khóa bánh xe lại
a. Leave the cart outside the room and lock the wheel
b. Leave the cart outside the room and lock the wheels
c. Left the cart outside the room and lock the wheels
40. Tơi sẽ gọi thợ bảo trì. Họ sẽ lên ngay.
a. The maintenance is going be up soon
b. The maintenance will be up soon
c. I’ll call the maintenance. They’ll be up soon
VIII. Name these things. (10p)

IX. Match the solutions with the problems in the starters. Number 0 is done (5p)
EX There isn’t any hot water
a. chase up housekeeping
51 The air – conditioner isn’t working
b. look into it
52 The room is smoky
c. send up a service engineer
53 He doesn’t have a clean shirt
d. call maintenance
54 He didn’t have a wake-up call
e. change your room
55 They haven’t serviced the room

f. call the housekeeper

0.d
51.c
52.e
53.a
54.b
55.f

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