Unit 2 done

Unit Two: SOFTWARE
A. READING SKILL
Warm-up. Pair/ Individual work.
Study the following images and answer these questions.
1. Can you name the icons in the images? See the example.
2. What can you do when you double click these icons?
3. What applications do you often use? What for?
4. What do you know about software and hardware?
Mozzila Firefox

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Recycle

Comprehension Check
Cleverbox Software: Problems & Options
Executive Summary
Talking Software carried out an analysis on the IT estates of the two businesses and the high-level
summary is as follows:
Problems: Talking Software has noted that:
i. The IT infrastructure of the two businesses requires consolidation into a single data centre and
database. There is an opportunity to reduce cost through server consolidation. Communications
infrastructure is compatible (MPLS-based) but will require some capacity increases on certain links
to ensure that the end-users’ experience of using the applications is acceptable.
ii. Server Operating Systems are incompatible being Windows and Linux. Desktop Operating
Systems are also a problem because Windows and Mac OS are used.
iii. Software Licenses: All departments have been purchasing their own licenses and there are lots of
agreements with lots of vendors and no volume discounts. There are no coordinated upgrades
leaving some users and departments without the software functionality they need. This is all leading
to high numbers of calls to the IT Helpdesk and significant training costs.

iv. At a departmental level there are the following issues:
a) Human Resources: Cleverbox uses HR Pro as its HR application in real time, whilst Smart Route
runs their HR activities using Microsoft Excel updated monthly.
b) Finance: Cleverbox Finance is struggling to integrate with your own HR, Sales and Procurement
applications due to different data formats and scheduling. This is leading to delays in Payroll for
your own staff, late billing to your clients and late invoice payments to suppliers. Smart Route uses
the Sage Release 2.0 which you will not be able to integrate to.
c) Manufacturing: Cleverbox uses a self-developed application that integrates well within the
business but will be completely incompatible with Smart Route. Although it is integrated, the
functionality is limited and it provides very little management information.
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Options: Given the observations above, we believe the options for Cleverbox management are to:
1. Invest in Smart Route to change their operating system and replace their applications to mirror
Cleverbox. A second stage would then consolidate the information of both businesses into a single
database. This solution will support your business for the next three years. The Cost of Option 1 will
be one year’s profit and it will take two years to execute.
2. Scrap all the legacy software in both businesses and invest in an off-the-shelf ERP (Enterprise
Resource Planning) system. This will provide a common database and synchronized data across the
combined business. Modular software applications for each department allow every department to
store and retrieve standardized data in real-time. This option is future proof. Option 2 will cost 2
years of profit and take one year to implement and will support your business for seven years.
KEY WORDS AND PHRASES (appearing in the order of the text)
volume discount (nph): giảm giá khi mua nhiều
coordinated upgrade (nph): nâng cấp đồng bộ/ cùng nhau nâng cấp
leaving sb without sth (vph): để mặc/ khiến cho … khơng có được …
IT Helpdesk: phòng/ quầy trợ giúp kỹ thuật cho khách hàng
late billing (nph): chậm thơng báo hóa đơn cước phí (cho các thuê bao/khách sử
dụng dịch vụ)

late invoice payment (nph): chậm thanh tốn hóa đơn mua sắm (cho nhà cung cấp
hàng hóa, dịch vụ)
self-developed (a): tự viết/ tự xây dựng
legacy software (nph): phần mềm/ các ứng dụng truyền thống/ vốn có
off-the-shelf (a): mới tinh, mới xuất xưởng, mới ra lò

Task 1. Read the Problems part and find the word or phrase that means:
consolidation

1

joining together into one

________________________

2

able to function well together

compatible
________________________

3

improvements in size or power

capacity increases
________________________

4

unable to function well together

incompatible
________________________

5

sellers

vendors
________________________

6

price reductions for buying in bulk

volume discounts
________________________

7

properly organized

coordinated
________________________

8

usefulness

________________________

9

problems

________________________
issues

functionality

10. combine to work together

integrate
________________________

3


Task 2. Use some of the words from Task 1 to complete sentences 1-5.
functionality
1. The trial version only has limited _____________.
If you want to use all the features, you have to
buy the full version.

csht

nghiêm trọng

issues
2. We had some serious _____________
with our IT infrastructure, so we called in some
consultants.
tư vấn

compatible
3. If the printer isn’t _____________
with your operating system, it won’t work.

capacity increases our broadband speed has now risen to 24 Mbs.
4. After a series of _____________,

volume discounts
5. If all our departments buy new software licenses at the same time, we’ll get good _____________.

Task 3. Fill in the summary below with NO MORE THAN TWO WORDS taken from the text.
hợp nhất
IT
estates
Talking Software has done an audit on the (1) ……………………….
of Cleverbox
sở hữu
competible
and found out several problems. Both companies own (2) ……………….
kiểm tra

and Smart Route
communications
capacity

infrastructure, but certain links should have bigger (3) ………………… The number of calls to the
high
IT Helpdesk is (4) ………………
because upgrades have not been coordinated across the
software functionality
departments, as a result, some users and departments lack the (5) …………………….
they want.
phối hợp trên các bộ
phân

B. LISTENING SKILL
Task 1. 4 Listen to Emma’s presentation and complete the sheet below detailing Talking
Software’s areas of expertise.
There are NO MORE THAN THREE WORDS and/ or A NUMBER in each gap. You listen
TWICE.
Business Processes
Team
1
5
……………………………………………
consultants N
Tasks
analyze
2
- ……………………………………………
business processes V
3
provide
- ...………….…… a specification or Software Requirements Analysis

V

Software Development
Team
4
software engineers
20 …………………………………,
programmers and coders.
N
Tasks
5
software architecture
- Design the …………………………
and code and compile the software. V
6
bugs
- Test the software for ………………
7
Customize
- ………………… an existing software product to fit the needs. V
Application Implementation
4


8
Ten people led by a ……………………………
project manager
Tasks
9
custumoze

Install a …………………………………..……
product
10
package
Implement an off-the-shelf …………………… , too.

Task 2. 5 Listen TWICE to Elizabeth and her colleagues presenting on what the company
will do in the next nine months.
khả năng chậm chễ
mong đợi

Decide if the following statements are True or False. Write T or F in each blank.
F
1. ______
Elizabeth is expecting some possible delays with the IT infrastructures and the Datacenter.
từng bộ phận
chuyển
T
2. ______ Elizabeth wants each department to migrate to the new system at the month end.
this month
cuối tháng
3. ______
All departments will start the cut-over at the same time.
F
chuyển sang departments by departments
4. ______
F Testing will begin on May the first.
5. ______
HR department can start employing new staff right now.
T

C. LANGUAGE FOCUS

có thể tuyển nhân
viên mới bây giờ

Contrasting Ideas
1. But is a conjunction which contrasts ideas in one sentence.
E.g. At the beginning of 1982 the USSR was estimated to have had 25 million telephone sets, but
East Germany, Poland and Czechoslovakia had just over 3 million each.
2. However, nevertheless
However is a conjunction which is used to express contrast in formal speech or writing. It is most
commonly used at the beginning of a sentence but it can also come in the middle or at the end.
E.g. However, these PAM pulses are not transmitted directly over lines since they would become
distorted.
= These PAM pulses, however, are not transmitted directly over lines since they would become
distorted.
= These PAM pulses are not transmitted directly over lines since they would become distorted,
however.
3. In contrast, on the other hand are most commonly used at the beginning or in the middle of a
sentence, preferably in academic writing.
E.g.
- Prestel’s data banks are owned by British Telecom. In contrast, Teletel is open to
independent companies.
- Teletel provides electronic mail facilities. Prestel, on the other hand, has been slow in
offering this service to the general public.
4. Even though/ although, despite/ in spite of
+ Despite/ In spite of can be used to contrast ideas of concession in one sentence.
+ Despite + Noun or Gerund

5

E.g. Despite being remote, the team on the ground now have the same capabilities as
London, another example of how telecoms and IT can support business that operate in hard-to-reach
places.
+ Despite/ In spite of the fact (that) + clause
+ Even though is a conjunction which is often used in informal speech instead of although.
It puts greater emphasis on the contrast between the ideas.
E.g. Although the company has improved its customer service, the sales have not much
increased.
5. Unlike + noun/ noun phrase.
E.g. Unlike 2G service, 3G offers subscribers much faster transmission.
6. While/ whereas
While and whereas are used to connect two clauses and contrast the ideas in the same
sentence.
E.g. Two Canadian manufacturers, Northern Telecoms Ltd. and Mittel Corp., will capture
28% of the 2.8 billion dollar market in PBX systems sold in the USA in 1983 while Japanese and
European countries will grab an additional 22%.
The central processing unit (CPU) in ring and bus topologies can be located anywhere in the
network, whereas it controls every operation in a star network.
Task 1. Rewrite these sentences using the words in the brackets.
1. Despite her using the telephone, she doesn’t know that her speech is broken up into small batches
of time. (although)
Although she was telephone, she doesn’t know that her speech is broken up into small batches

........................................................................................................................………..............................
of time
......................................................................................………..............
2. In spite of the high prices, youngsters in Vietnam desire to own an IPhone 6 (even though)
Even though the prices of iphone 6 are high, youngsters in Vietnam desire to own an IPhone 6

................................................................................................................………......................................
................................................................................................................

3. In spite of not knowing Janice’s full name, Bill managed to find her telephone number in the
telephone directory when he was in her home town. (although)

Although Bill did not knew Janice' full name, Bill managed to find her telephone number in telephone number directory when he was
...........................................................................………….......................................................................
in her home town.
......................................................................................................……

4. Despite having some serious problems with our IT infrastructure in our first days at work, we did
not call any consultants. (though)
4.Though our company had some serious problems with our IT infrastructure in our first days at work, we did not call any consultants

...........................................................................………….......................................................................
......................................................................................................……
5. Nancy could not connect to the Internet last week despite having 4G service. (though)

Though Nancy had 4G services, She couldn't connect to the internet
...............................................................................................................……….......................................
................................................................................................................

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Task 2. Use these words or phrases: unlike, in contrast, however, on the other hand to complete
the following sentences. Each can be used more than once.
however
1. Videotext has an interactive capability. _________,

Teletext simply provides information.

2. Light-emitting diodes (LEDs) give less powerful signals but are much cheaper and last longer.
Lasers, however
________ , produce light of a closely-defined wavelength and suitable for mono-mode
incontracst
fibres.
đồ họa tnh vi

incontracst has the advantage of several years’
3. Telidon offers more sophisticated graphics. Prestel, ________,
operating experience.

4. Investment priorities in the Third World are still limited. _______,
however priorities in the industrialized
world are of great concern.
5. British Telecoms, ________
many other associations, has discontinued its telegram service.
unlike
Task 3. Complete sentences 1-5 with an appropriate word or phrase below.
In spite of / Despite (the fact that)…./ Despite + Noun phrase
Although/ Even though/ Though….
However, ….

…..whereas…..

……but………

in spite of
1. I have heard nothing from the manufacturers, __________

having written to them twice.

2. The new phone I have received is purple, __________
the one in the advertisement is blue.
but
although
3. ____________
I ordered the computer in May, it did not arrive until August.
however
4. The special offer included free headphones. ____________,
these did not arrive.

5. The technical support staff were friendly ___________
not very knowledgeable.
whereas
D. WRITING SKILL
Showing relationship between ideas by using Time Clause
In ESP writing skills, understanding and using Time Clause effectively are among the most
important requirements to gain a high score.
1. Time clause
Study these sentences.
When two conversations take place at the same time, 32,000 samples have to be transported
per second.
This circuit must be terminated when one of the subscribers decides to replace his or her
handset.
* The When clauses in bold are termed Adverb Clauses, and as they show the time relationships
between the two clauses in a sentence, they are preferably called Time Clauses.

7

* There are numerous words used to introduce a Time Clause, such as: after, before, while, as, by the
time, since, until, as soon as, once, whenever, the first time (that)… Each has a meaning that is
notably different from others.
E.g. We subscribed to the VTV Cable as soon as the line was installed in our area.
(as soon as = almost immediately)
Since mobile phones were first introduced in Viet Nam in the 1990s, they have become a
more and more popular means of communication.
(since = starting from the 1990s)
* The Time Clause can begin a sentence, separated from the Main Clause by a comma (,) or end it
without changing the meaning of the sentence.
E.g. When Apple trademark becomes famous, Apple’s core product lines are the iPhone smart
phones, iPad tablet computers, iPod portable media players, and Macintosh computer line.
* Tenses of the verbs in Time Clauses are normally in Simple Present or Present Perfect even when
the clauses refer to actions or intentions in the future.
E.g. When there is an electricity cut-off, the company will use the backup power supply.
2. Changing Time Clauses to Modifying Phrases
Changing Time Clauses to Modifying Phrases can be done ONLY when the subjects (the doers) of
the two clauses are the same.
E.g. After the UK Viewdata has passed an experimental and testing stage, it is now available in
many countries.

 After passing an experimental and testing stage, the UK Viewdata is now available in many
countries.
or The UK Viewdata is now available in many countries after passing an experimental and testing
stage.

 Having passed an experimental and testing stage, the UK Viewdata is now available in many
countries.

Task 1. Combine the following sentences using the words given in the brackets.
1. Our grandchildren now may laugh. We explain how we used to stand next to a wall in the kitchen
to make a phone call. (when)
When we explain how we used to stand next to a wall in the kitchen to make a phone call,

……………………………………………………………………………………….
Our grandchildren now may laugh
………………………………………………………………………………………….

2. Mobiles are fitted permanently in a vehicle. They do not rely on separate batteries. (Once)
Once Mobiles are fitted permanently in a vehicle, They do not rely on separate batteries
………………………………………………………………………………………

………………………………………………………………………………………….3. Vietnamese
viewers in different regions couldn’t watch and join in the same live show. Satellites were first used
to broadcast TV programs only about 10 years ago. (until)
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Vietnamese viewers in different regions couldn’t watch and join in the same live show until
……………………………………………………………………………………….

Satellites were first used to broadcast TV programs only about 10 years ago
………………………………………………………………………………………….4.
INTELSAT
invested over three billion US dollars in international communication services by satellite in 1983. It
has been able to handle two thirds of all international telephone and data communications. (Since)

……………………………………………………………………………………….
since INTELSAT

invested over three billion US dollars in international communication services by satellite in 1983, It
………………………………………………………………………………………….
has been able to handle two thirds of all international telephone and data communications

………………………………………………………………………………………….
5. A new version of a game is introduced, it is instantly welcome and tried by lots of crazy young
game players. (Whenever)
whenaver a new version of a game is introduced, it is instantly welcome and tried by lots of crazy young
………………………………………………………………………………………
game players.

………………………………………………………………………………………….
Task 2. Change Time Clauses in the following sentences to Modifying Phrases.
1. You can be contacted by mobile phone whenever you are in the coverage area.
You can be contacted by mobile phone whenever you being in the coverage area.
………………………………………………………………………………………

2. In the first simple exchanges of the 1870s, when the operator used the switchboard in front of
her, she plugged the line of the subscriber calling her into the line of the subscriber being asked for.
In the first simple exchanges of the 1870s, when using the switchboard in front of
………………………………………………………………………………………
her she plugged the line of the subscriber calling her into the line of the subscriber being asked for

………………………………………………………………………………………….
3. In 1892, three years after Almon B. Strowger patented his ideas of an automatic exchange, he saw
his system installed at La Porte, Indiana.
In 1892, three years after patenting his ideas of an automatic exchange, Almon B. Strowger saw
………………………………………………………………………………………
his system installed at La Porte, Indiana.

………………………………………………………………………………………….
In 1892, three years after having patented his ideas of an automatic ....
4. Since Apple launched iPhone 7 Plus into international market in September 2016, it has created a
great demand for the red iPhone.
Since launching iPhone 7 Plus into international market in September 2016 Apple has created a
………………………………………………………………………………………
great demand for the red iPhone.

………………………………………………………………………………………….
5. When many consumers view online advertising as an unwanted distraction with few benefits, they
have increasingly turned to ad blocking.
When viewing online advertising as an unwanted distraction with few benefits many consumer
……………………………………………………………………………………….
have increasingly turned to ad blocking

………………………………………………………………………………………….
E. SPEAKING SKILL
Task 1. Individual/ group work.
Answer the questions below, referring to the text.
1. What problems may occur in a company when its offices are not equipped with IT-based devices
and software at the same time?
poor network security

lack software functionality

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2. Can you name some operating systems mentioned in the text? is windows, linux
3. What departments/ offices are important to the operation of a business?

4. How do you do to have the applications (apps) you need?
5. What risks might there be if you use some software in the trial version?
Task 2. Role play.
You are roommates and have just bought a laptop to share. However, your majors are
different and your interests also differ. Now, you two talk to decide what applications (approx.
5 apps) you are going to download or install.
Make use of the hints in the language box below and role-play the situation. The
conversation would last 2-3 minutes, including the Hello and Goodbye.
Student A
- I want/need an app that/ which can…
- I’d like to buy/ have an app….
- I think we should pay for it.
- How long is the trial version?
- It’s a bit too heavy./ It’d take more time

Student B
+ What apps would you like/ are you
looking for your study?
+ How about some popular games?
+ How about this app?
+ Why don’t you download this app?

+ OK. No problem/ Certainly. Go ahead.
- Zing MP3 is already there. Why
NhacCuaTui, too?
+ We can’t download too many apps.
Further guidance
Let’s imagine a real life situation. You are both very excited because you now have a laptop to use
for your study and entertainment. Either of you can start first by an exclaimation or a question, eg.
“So, what apps should we download?”

During your conversation, you should argue and/ or agree on at least three applications to download
first, i.e. one for each user’s major and one for shared relaxation.
Finally, either of you should say something to wrap up the conversation. Eg. “That’s it. You’ll do it,
OK?”
F. TRANSLATION
Task 1. Translate the following passage into Vietnamese.
Computer software, or simply software, is a part of a computer system that consists of data or
computer instructions, in contrast to the physical hardware from which the system is built.
In computer science and software engineering, computer software is all information processed
by computer
systems, programs
and
data.
Computer
software
includes computer
programs, libraries and related non-executable data, such as online documentation or digital media.
Computer hardware and software require each other and neither can be realistically used on its own.
Software quality is very important, especially for commercial and system software like Microsoft
Office, Microsoft Windows and Linux. If software is faulty (buggy), it can delete a user’s data, crash
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the computer and do other unexpected things. Faults and errors are called "bugs" which are often
discovered during alpha and beta testing. Software is often also a victim to what is known as
software aging, the progressive performance degradation resulting from a combination of unseen
bugs.
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................

..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................
Task 2. Translate the following passage into English.
1. Nhờ những cơ chế, chính sách ưu đãi, hỗ trợ của Nhà nước, cùng với sự nỗ lực của các doanh
nghiệp, hiệp hội, trong 5 năm qua ngành công nghiệp phần mềm của Việt Nam đã có nhiều khởi sắc.

Thanks
to the mechanisms , preferential policies, support of the State, and the efforts
.........................................................................................................................................
of enterprises, associations, Vietnam's software industry has made a lot of progress prospered
.........................................................................................................................................
in the past 5 years,.
2. Suốt từ năm 2000 đến nay công nghiệp phần mềm luôn tăng trưởng với tốc độ trung bình khoảng
35% một năm, nhanh gần gấp 3 lần tốc độ phát triển trung bình của toàn ngành.
Since 2000, the software industry has grown at an average rate of about 35% a year,
.........................................................................................................................................
nearly 3 times faster than the average development rate of the whole industry.
.........................................................................................................................................
3. Thống kê cho thấy rằng đến nay cả nước có khoảng 720 doanh nghiệp phần mềm đang thực sự
hoạt động, thu hút được hơn 20.000 lao động phần mềm chuyên nghiệp.
Statistics show that up to now, there have been 720 software businesses
.........................................................................................................................................
that are actually operating, attracting more than 20,000 professional software workers.
.........................................................................................................................................
4. Tổng doanh thu của các doanh nghiệp phần mềm năm 2005 ước đạt khoảng 250 triệu USD.

The Total turnover of software enterprises in 2005
.........................................................................................................................................
was estimated to reach about 250 million USD.
.........................................................................................................................................
5. Mức tăng trưởng phi mã này dường như khơng có tín hiệu chậm lại, nhất là khi Cách mạng công
nghiệp 4.0 đang lan rộng khắp thế giới.

This galloping growth rate sees to have no sign of slow down when
.........................................................................................................................................
the Industrial Revolution 4.0 is spreading around the world.
.........................................................................................................................................
HOMEWORK
1. Translate the following passage into English.
Computer software, or simply software, is a generic term that refers to a collection of data or
computer instructions that tell the computer how to work, in contrast to the physical hardware from
which the system is built, that actually performs the work. In computer science and software
engineering, computer software is all information processed by computer systems, programs and
11


data. Computer software includes computer programs, libraries and related non-executable data,
such as online documentation or digital media. Computer hardware and software require each other
and neither can be realistically used on its own. The majority of software is written in high-level
programming languages that are easier and more efficient for programmers to use because they are
closer than machine languages to natural languages. High-level languages are translated into
machine language using a compiler or an interpreter or a combination of the two.
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................
- Computer software or software is generic term that refers to a cllection of data or computer

..................................................................................................................................................................
instructions that tell the computer how to work
..................................................................................................................................................................
- hardware from which the system is built
..................................................................................................................................................................
- high-level programmig language is easier and more efficient for programmer to use.
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................
2. Write definitions for the words in italic.
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................
..................................................................................................................................................................

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