(SKKN mới NHẤT) using role plays in teaching speaking english for non major english students in grade 11

SỞ GIÁO DỤC VÀ ĐÀO TẠO THANH HOÁ

TRƯỜNG THPT YÊN ĐỊNH 1

SÁNG KIẾN KINH NGHIỆM

USING ROLE-PLAYS IN TEACHING SPEAKING
ENGLISH FOR NON-MAJOR ENGLISH
STUDENTS IN GRADE 11

Người thực hiện: Đỗ Thị Lan
Chức vụ: Giáo viên
SKKN thuộc lĩnh vực (mơn): Ngoại ngữ

THANH HỐ NĂM 2020
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Contents
page
PART I: INTRODUCTION
1.Rationale
2. Aims of the study
3. Research Subjects
4.Method of study
5. Participants
PART II: DEVELOPMENT
1. An overview of using role-plays in teaching speaking English
1.1. What is a role-play

1.2. The advantages of using role-plays in teaching speaking
English in grade 11
1.3. Major issues of the speaking English teaching in grade 11
1.4. Role Play Procedure in the Classroom
2.The games are used to apply to teach speaking part in grade 11
2.1. Roommate Role-play
2.1.1. The aim of the game
2.1.2. The general steps
2.2. I Need to Mail This Letter to Mexico
2.2.1. The aim of the game:
2.2.2. The general steps
2.3. Being famous person
2.3.1. The aim of the game
2.3.2. The general steps
2.4. Going green
2.4.1. The aim of the game
2.4.2. General Steps
2.5. Planning Debate
2.5.1. The aim of the game
2.5.2. General Steps
PART III: CONCLUSION
1. Compared to the amount of the initial survey
2. Summary of the main findings
3. Implications for more effective lessons
3.1. To the teachers
3.2. To the classroom facilities
4.Limitations and suggestions for further research
5. Conclusion
References

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(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11


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PART I : INTRODUCTION
1. RATIONALE
Speaking is one of the four language basic skills that occur in every
situation.Learners of a second language should develop effective
communication skill in daily situations as well as in conflict situation. Carolyn
Duffy (2003) provides a good suggestion for the English language learner to
develop the communicative competence, it is important to develop effective
communication skills in order to carry out positive interactions in every day
social situations as well as in conflict situations. According to Pachler and
Redondo (2007,p66)’ speaking is a language skill which some people believe
either you are good at or you are not, a skill that in some ways is down to
personality factors such as confidence or extroversion”.
One of the goals of teaching speaking is to develop fluency in language
use. Fluency is natural language use occurring when a speaker engages in
meaningful interaction and maintains comprehensible and ongoing
communication despite limitations in his or her communicative competence.

Prof. Kev Nair’s in (www.fluentzy.com) stated that fluency means the skill of
speaking English smoothly and continuously without hesitation preventing you
from speaking on the skill of speaking about things clearly and easily in English
that is natural, appropriate and easy to understand without struggling for breath
or for words. In second and foreign language teaching, they further explained
that fluency is the ability to communicate ideas effectively.
In Yen Dinh 1 High School, the students had many problems in speaking.
They still did not know to speak English well. The problems were: first, they
still had poor vocabulary. Second, they were not interested in the material about
English that was given. Third, they rarely practiced English. And the last they
were not confident and felt shy to speak in front of the class.
In this writing, I would like to recommend a more practical way of
teaching speaking English in grade 11; that is using role-plays or simulations.
Role-plays, or simulations are one of the ways ESL instructors can ease students'
transition into using English in real world situations. So, the writers try to offer
them such role-plays as: Roommate Role-play, I need to mail this letter to
Mexico, Being famous person, Going green, Planning Debate…….
When teaching non – major English students at Yen Dinh 1 High School,
I found out that using role-plays or simulation is very important in teaching
speaking English and it also has significant effects on the students’ skills. If
students do not have chances to apply it into English lessons, they can not
understand them perfectly.
2. Aims of the study
The major aims of the study are:
- to improve the quality of the lessons and promote classroom discussion.
- to help students understand themes and memorize new words, structures more
easily.
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- to contribute a small part to the improvement of teaching and learning English
at Yen Dinh 1 High School.
3. Research Subjects
This subject will help students interested in accessing new words, structures to
improve their little skills now.
4. Method of study
- Research in the teaching speaking English at Yen Dinh 1 High School.
- School year 2019-2020, Grade 11A1,11A4,11A7,11A8
- Using Roommate Role-play, I need to mail this letter to Mexico, Being famous
person, Going green, Planning Debate.
- Using comparison in percent before and after studying to assess the quality of
teaching and study
5. Participants
The subjects chosen for the research include students in class 11A1,
11A4, 11A7,11A8 of Yen Dinh 1 High School with the survey questionnaires,
and 7 teachers who are currently teaching English. Their experience of teaching
English varied from five year to 20 years. The research was carried out during
the academic year 2018-2019 at Yen Dinh 1 High School.
PART II: DEVELOPMENT
1.An overview of using role-plays in teaching speaking English:
1.1 .What is a role-play?
First, we should know what exactly a role-play is. According to Dr.Rachel
Tustin – a PhD in Education , a Master in English: “Role playing is a fun

theatrical exercise that is a cross between improvisation and performing in a
play. It blends creativity with structure to help actors hone their craft and is an
important skill for an actor to develop.” Role - play allows a student to step into
the shoes of a character. This may sound easy, but it isn't necessarily a natural
process. It's a skill that requires a lot of practice before a student can do it
comfortably and well.
Role playing takes place in small groups, where each student is given a
specific character or role to take on for the assigned period. Within the role play
- aside from assigning characters such as mother, friend, and classmate - there's
also a prescribed situation within which the various characters will interact. The
situation provides the boundaries and guides how the characters should behave
within the role play.
1.2.The advantages of using Role-plays in teaching speaking English in
grade 11
Many experienced scholars have argued that role-plays are not just timefilling activities but have a great educational value. It is used to be thought that
role-plays are only used for warm- up activities or when there is some time left
at the end of a lesson. Nevertheless,role-play games can do more than that.
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Role-plays have a lot of advantages. Firstly, I want to emphasize that
role-plays help students to reduce tension during their studying. Role-play
games make them  funny, happy and comfortable when they are played games,

which will help students concentrate on the lesson and learn better. Moreover,
students will remember  English words, structures according to games the most
effectively
In addition,the purpose of role playing is to give the students an opportunity
to work with others in determining how an individual or group might behave in
response to a particular situation.Role playing is often used primarily to promote
classroom discussion.The use of role playing as a cooperative learning model
also includes class discussion as a vital step, but in this approach the entire class
is involved in preparing and presenting role plays through group activity.
Furthermore,a role- play is where students act out a real-life situation, for
example checking into at a hotel, but do not act out a different personality. Roleplays are where students take on different personalities. In a role-play, for
example, one student may be asked to take on the role of "an angry neighbor"
which is out of character for the student.
To sum up, role-plays are very effective in teaching speaking English for
non- major English students in grade 11. Being an English teacher it is very
necessary for you to use them in teaching speaking English for students in the
future.
1.3.Major issues of the speaking English teaching in grade 11
Yen Dinh district is far from the center. It is considered a rather poor district
As the school has 2114 students, but the quality is not very high, especially
students in grade 11
Teachers used simple method, they often give new words, structures and ask
students read and learned by heart at home.
Results before using role-plays in teaching speaking
School year: 2018-2019
Class
11A1
11A4
11A7
11A8

Number
Good
of
Amount (%)
students
40
48
43
43

0
0
0
0

0,0
0,0
0,0
0,0

Rather

Average

Weak

Amount

(%)

Amount

(%)

Amount

(%)

8
16
2
15

20,0
33,33
4,65
34,88

22
29
35
27

55,0
60,42
81,4
62,79

10

3
6
1

250
6,25
13,95
2,33

You can see the above table, good students accounted for zero percent for
four classes in term of being interested in learning English, the weak students
accounted for high percent.
1.4. Role Play Procedure in the Classroom
Role play in this distance learning class allows the objectives of the
course to be met in the limited time, through an integrated approach which
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allows the practice of language skills, content and interaction skills and
strategies.The teacher's role in giving clear instructions was equally important.
The learners were asked to get into groups and choose a leader for each group.
All the reports were given to the leaders who assigned individual roles to each
group member. They were asked to improvise the message in the reports which

were not too structured and to find a structure that fits into a real life
situation.Apart from that, the learners were asked to jot down in a diary, journal
or log book, their feelings, comments, thoughts and perceptions about a
particular learning experience related to the role play. Such entries could provide
opportunities to the learners for self-reflection and self-observation.
There are six major steps in the procedure (Huang: 2008):
1-Decide on the Teaching Materials. The teacher must decide which teaching
materials will be used for role play activities. The teacher can take teaching
materials from textbooks or non-textbook teaching materials such as picture
books, storybooks, readers, play-scripts, comic strips, movies, cartoons, and
pictures. The teacher selects the material ahead of time. The teacher can also
create his or her own authentic teaching materials for role play activities. The
teaching materials should be decided based on students' level and interests,
teaching objectives and appropriateness for teaching.
2- Select situations and create dialogs, then a situation or situations to be role
played should be select. For every role plays situation, should be providing (by
the teaching materials or by the teacher) or created by the students themselves.
3- Teach the Dialogs for Role Plays, the teacher needs to teach the vocabulary,
sentences, and dialogs necessary for the role play situations. The teacher needs
to make sure the students know how to use the vocabulary, sentences, and
dialogs prior to doing the role play activities, otherwise, the teacher should
allow students to ask how to say the words they want to say.
4- Have Students Practice the Role Plays, students can practice in pairs or in
small groups. After they have played their own roles a few times, have them
exchange roles. That way, students can play different roles and practice all of
the lines in the role play. When students are confident enough to demonstrate
or perform in front of the class, the teacher can ask them to do so for their
classmates.
5- Have Students Modified the Situations and Dialogs, once students have
finished and become familiar with an original role play situation, they can

modify the situations and/or dialogs to create a variation of the original role
play.
6- Evaluate and check students' comprehension, the teacher shall evaluate the
effectiveness of the role play activities and check if students have successfully
comprehended the meanings of the vocabulary, sentences and dialogs.
2. The games are used to apply to teach speaking part in grade 11
2.1. Roommate Role-play
2.1.1. The aim of the game:
It helps students to understand and remember new words, structures to talk
about a person.
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2.1.2. The general steps:
For unit 1: Friendship – Speaking (English 11)
Teacher’s activities & content
Students’ activities
Task 3: Role-play: Talking to find
out a compatible roommate.
-Asking whole class: “How are you as
a roommate? How many of the ideal
qualities do you have?”
- Giving their own answers.

-Dividing class into 4 groups of 10 and
requiring the students in their group
-Working in groups
find out who is the most compatible
roommate for them:
Hand-out:
A
When trying to find a compatible roommate,
what qualities are the most important for
you? Circle the qualities of your ideal
roommate. Finally, in groups, rank them
below. (1 being the most important and 10
being least important).
messy (is a slob)
good cook

can’t cook

outgoing

shy

easygoing

argumentative/high strung

boring

humorous, interesting

smoker

non-smoker

heavy drinker

social drinker

non-drinker

friendly

grumpy/mean

quiet

noisy

considerate

selfish
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has a car
doesn’t have a car
2.2. I Need to Mail This Letter to Mexico
2.2.1. The aim of the game:
This role-play is intended for false beginners who are working in the
postal industry or need some survival travel English skills. The roleplay includes the language for talking about delivering letters, parcels,
packages, and postcards.
2.2.2 . The general steps:
For unit 9: The Post Office –Speaking (English 11)
Teacher’s activities & content
Students’ activities
Task 3: (Change the content of the task in textbook)
Role-play: “I Need to Mail This Letter to Mexico”
Materials:
 Post Office Customer Activity Sheet
 Post Office Clerk Activity Sheet
 Post Office Rate Sheet
 Customer Errands Sheets
-The students are divided into customers doing errands at the post
office and post office clerks. The customers need a customer activity
sheet and and errand list. Post office clerks need a post office clerk
activity sheet and a complete schedule of postal rates.

-Role playing
Customers go from post office to post office mailing one item on their
errand list at a time. While doing this, they should record the prices
and delivery times on the customer activity sheet. Post office clerks
wait for customers to come into their post offices. The clerks then give
the customers the required information and fill out their postal clerk

activity sheets.
Hand-outs

Argentina
Surface
Letters

Air
$1.50

8-10
days

Special
Courier
Delivery
$5.95 2-4 $25.50 Overnight
days
8

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(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11


(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11

Parcels

$12.50

4-6
$18.00
weeks

Postcards

10- $29.50 4-6
12
days
days
8-10
days

$0.50

Chile
Surface
Letters
Parcels

Special
Delivery
$7.40 3-5
days
$36.00 4-6
days

Air

$1.75

$8.50 4-5
weeks

Postcards

7-10
days
$15.00 8-10
days
$0.60 7-9
days

Courier
$19.50 Overnight

China
Surface
Letters
Parcels

Air
$1.40

$12.00 6-8
weeks

1-2
weeks

$21.50 1-2
weeks
$0.70 1-2
weeks

Surface

Air

Postcards

Special
Delivery
$5.50 2-4
days
$41.00 4-6
days

Courier
$18.75 1-2
days

Indonesia
Letters
Parcels
Postcards

$1.20
$12.50 4-6
weeks

8-10
days
$19.50 7-10
days
$0.60 2-3
weeks

A: You have to go to the post office to
mail some letters, parcels and
postcards. Here is a list of errands
you have to run:
(1) A business letter: You need it
delivered to Argentina ASAP.
(2) Your friend’s birthday presents
(parcel) which is in 6 days. She lives
in Chile.

Special
Delivery
$12.90 3-5
days
$34.00 4-6
days

Courier
$26.00 2-3
days

B: You have to go to the post office

to mail some letters, parcels and
postcards. Here is a list of errands
you have to run:
(1) A business letter: You need it
delivered to Chile ASAP.
(2) Your friend’s birthday presents
(parcel) which is in 6 days. She lives
in China.
9

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(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11


(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11

(3) A letter to your Aunt. She lives in
China.
(4) A postcard to your friends who
are in Costa Rica.
(5) Your cousin’s graduation present
(parcel), which is in two months He
is studying in Indonesia.
(6) A postcard to your old teacher
who moved to Poland.
(7) A letter to your friend who is
going on a very long trip around the
world. He leaves in two weeks. He

lives in Portugal.
(8) A gift (parcel) for your friend
who is in the hospital and is very sick.
She is in South Africa.

(3) A letter to your Aunt. She lives
in Costa Rica.
(4) A postcard to your friends who
are in Indonesia.
(5) Your cousin’s graduation present
(parcel), which is in two months He
is studying in Poland.
(6) A postcard to your old teacher
who moved to Portugal.
(7) A letter to your friend who is
going on a very long trip around the
world. He leaves in two weeks. He
lives in South Africa.
(8) A gift (parcel) for your friend
who is in the hospital and is very
sick. She is in Argentina.

C: You have to go to the post office to
mail some letters, parcels and
postcards. Here is a list of errands
you have to run:
(1) A business letter: You need it
delivered to China ASAP.
(2) Your friend’s birthday presents
(parcel) which is in 6 days. She lives

in Costa Rica.
(3) A letter to your Aunt. She lives in
Indonesia.
(4) A postcard to your friends who
are in Poland.
(5) Your cousin’s graduation present
(parcel), which is in two months He
is studying in Portugal.
(6) A postcard to your old teacher
who moved to South Africa.
(7) A letter to your friend who is
going on a very long trip around the
world. He leaves in two weeks. He
lives in Argentina.
(8) A gift (parcel) for your friend
who is in the hospital and is very sick.
She is in Chile.

D: You have to go to the post office
to mail some letters, parcels and
postcards. Here is a list of errands
you have to run:
(1) A business letter: You need it
delivered to Costa Rica ASAP.
(2) Your friend’s birthday presents
(parcel) which is in 6 days. She lives
in Indonesia.
(3) A letter to your Aunt. She lives
in Poland.
(4) A postcard to your friends who

are in Portugal.
(5) Your cousin’s graduation present
(parcel), which is in two months He
is studying in South Africa.
(6) A postcard to your old teacher
who moved to Argentina.
(7) A letter to your friend who is
going on a very long trip around the
world. He leaves in two weeks. He
lives in Chile.
(8) A gift (parcel) for your friend
who is in the hospital and is very
sick. She is in China.

10

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(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11


(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11

Conversation: I Need to Send This to
Mexico.
A= Postal Clerk
B=Customer
A: Hi. How can I help you?
B: I need to send this letter to Mexico.

A: How would you like to send it?
B: I’m not sure it. What options are there?
A: Well, you can send it air, special delivery, or
courier.
B: What’s the difference between each option?
A: Let’s see. Special delivery to Mexico is
$14.95. And it takes from 2-4 days for delivery.
Airmail is $2.95 and takes anywhere from 1
week to 10 business days for delivery. And if
you need it there quickly, courier is probably
your best option. That’s $35.95 for guaranteed
overnight delivery.
B: So that’s $14.95 for special delivery and it’ll
take 2-4 days for delivery?
A: That’s right.
B: OK. I’ll do that.
A: That’ll be $14.95 then. Do you need
someone to sign for it?
B: No. That won’t be necessary.

Post Office Clerk
Activity Sheet
You are a clerk at a post office. Customers will
ask you about rates and schedules for letters
and parcels. Find out what the customers want
to send and where they want to send it and give
the customers the information they need.
Item

Letter

Country

Mexico

Option Selected

Signature
Required

Special Delivery

No

11

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(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11


(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11

Conversation: I Need to Send This to
Mexico.
A= Postal Clerk
B=Customer
A: Hi. How can I help you?
B: I need to send this letter to Mexico.

A: How would you like to send it?
B: I’m not sure it. What options are there?
A: Well, you can send it air, special delivery, or
courier.
B: What’s the difference between each option?
A: Let’s see. Special delivery to Mexico is
$14.95. And it takes from 2-4 days for delivery.
Airmail is $2.95 and takes anywhere from 1
week to 10 business days for delivery. And if
you need it there quickly, courier is probably
your best option. That’s $35.95 for guaranteed
overnight delivery.
B: So that’s $14.95 for special delivery and it’ll
take 2-4 days for delivery?
A: That’s right.
B: OK. I’ll do that.
A: That’ll be $14.95 then. Do you need
someone to sign for it?
B: No. That won’t be necessary.

Customer Activity
Sheet
You are at a post office and you need to send
some parcels and letters abroad. Find out the
different options along with how much they
cost and how long they take.
Item

Country

Letter

Mexico

Options
Air
Special
Delivery
Courier

Cost
$2.95
$14.95

Delivery Time
2-4 days
7-10 days

$35.95

Overnight

12

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(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11(SKKN.moi.NHAT).using.role.plays.in.teaching.speaking.english.for.non.major.english.students.in.grade.11

13

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