Mối quan hệ giữa tính khả dụng của trang web với thái độ và ý định mua của người tiêu dùng: Vai trò trung gian của sự hài lòng

Chapter 2 About half way between West Egg and New York the motor-road hastily joins the railroad and runs beside it for a quarter of a mile, so as to shrink away from a certain desolate area of land. This is a valley of ashes—a fantastic farm where ashes grow like wheat into ridges and hills and grotesque gardens where ashes take the forms of houses and chimneys and rising smoke and finally, with a transcen- dent effort, of men who move dimly and already crumbling through the powdery air. Occasionally a line of grey cars crawls along an invisible track, gives out a ghastly creak and comes to rest, and immediately the ash-grey men swarm up with leaden spades and stir up an impenetrable cloud which screens their obscure operations from your sight. But above the grey land and the spasms of bleak dust which drift endlessly over it, you perceive, after a moment, the eyes of Doctor T. J. Eckleburg. The eyes of Doctor T. J. Eckleburg are blue and gigantic—their retinas are one yard high. They look out of no face but, instead, from a pair of enormous yellow spectacles which pass over a nonexistent nose. Evidently some wild wag of an oculist set them there to fatten his practice in the borough of Queens, and then sank down himself into eternal blindness or forgot them and moved away. But his eyes, dimmed a little by many paintles

the sol- Free eBooks at Planet eBook.com 27 emn dumping ground. The valley of ashes is bounded on one side by a small foul river, and when the drawbridge is up to let barges through, the passengers on waiting trains can stare at the dismal scene for as long as half an hour. There is always a halt there of at least a minute and it was because of this that I first met Tom Buchanan’s mistress. The fact that he had one was insisted upon wherever he was known. His acquaintances resented the fact that he turned up in popular restaurants with her and, leaving her at a table, sauntered about, chatting with whomsoever he knew. Though I was curious to see her I had no desire to meet her—but I did. I went up to New York with Tom on the train one afternoon and when we stopped by the ashheaps he jumped to his feet and taking hold of my elbow literally forced me from the car. ‘We’re getting off!’ he insisted. ‘I want you to meet my girl.’ I think he’d tanked up a good deal at luncheon and his determination to have my company bordered on violence. The supercilious assumption was that on Sunday afternoon I had nothing better to do. I followed him over a low white-washed railroad fence and we walked back a hundred yards along the road un- der Doctor Eckleburg’s persistent stare. The only building in sight was a small block of yellow bri

sort of compact Main Street ministering to it and contiguous to absolutely nothing. One of the three shops it contained was for rent and another was an all-night 28 The Great Gatsby restaurant approached by a trail of ashes; the third was a garage—Repairs. GEORGE B. WILSON. Cars Bought and Sold—and I followed Tom inside. The interior was unprosperous and bare; the only car vis- ible was the dust-covered wreck of a Ford which crouched in a dim corner. It had occurred to me that this shadow of a garage must be a blind and that sumptuous and romantic apartments were concealed overhead when the proprietor himself appeared in the door of an office, wiping his hands on a piece of waste. He was a blonde, spiritless man, anae- mic, and faintly handsome. When he saw us a damp gleam of hope sprang into his light blue eyes. ‘Hello, Wilson, old man,’ said Tom, slapping him jovially on the shoulder. ‘How’s business?’ ‘I can’t complain,’ answered Wilson unconvincingly. ‘When are you going to sell me that car?’ ‘Next week; I’ve got my man working on it now.’ ‘Works pretty slow, don’t he?’ ‘No, he doesn’t,’ said Tom coldly. ‘And if you feel that way about it, maybe I’d better sell it somewhere else after all.’ ‘I don’t mean that,’ explained Wilson quickly. ‘I just meant——‘ His voice faded off and Tom glanced impatiently around the garag

MỐI QUAN HỆ GIỮA TÍNH KHẢ DỤNG CỦA
TRANG WEB VỚI THÁI ĐỘ VÀ Ý ĐỊNH MUA
CỦA NGƯỜI TIÊU DÙNG: VAI TRÒ TRUNG GIAN
CỦA SỰ HÀI LÒNG

in a mo- ment the thickish figure of a woman blocked out the light from the office door. She was in the middle thirties, and faintly stout, but she carried her surplus flesh sensuously as some women can. Her face, above a spotted dress of dark blue crepe-de-chine, contained no facet or gleam of beauty Free eBooks at Planet eBook.com 29 but there was an immediately perceptible vitality about her as if the nerves of her body were continually smouldering. She smiled slowly and walking through her husband as if he were a ghost shook hands with Tom, looking him flush in the eye. Then she wet her lips and without turning around spoke to her husband in a soft, coarse voice: ‘Get some chairs, why don’t you, so somebody can sit down.’ ‘Oh, sure,’ agreed Wilson hurriedly and went toward the little office, mingling immediately with the cement color of the walls. A white ashen dust veiled his dark suit and his pale hair as it veiled everything in the vicinity—except his wife, who moved close to Tom. ‘I want to see you,’ said Tom intently. ‘Get on the next train.’ ‘All right.’ ‘I’ll meet you by the news-stand on the lower level.’ She nodded and moved away from him just as George Wilson emerged with two chairs from his office door. We waited for her down the road and out of sight. It was a few days before the Fourth of July, and a grey, scrawny It

along the rail- road track. ‘Terrible place, isn’t it,’ said Tom, exchanging a frown with Doctor Eckleburg. ‘Awful.’ ‘It does her good to get away.’ ‘Doesn’t her husband object?’ ‘Wilson? He thinks she goes to see her sister in New 30 The Great Gatsby York. He’s so dumb he doesn’t know he’s alive.’ So Tom Buchanan and his girl and I went up togeth- er to New York—or not quite together, for Mrs. Wilson sat discreetly in another car. Tom deferred that much to the sensibilities of those East Eggers who might be on the train. She had changed her dress to a brown figured mus- lin which stretched tight over her rather wide hips as Tom helped her to the platform in New York. At the news-stand she bought a copy of ‘Town Tattle’ and a moving-picture magazine and, in the station drug store, some cold cream and a small flask of perfume. Upstairs, in the solemn echo- ing drive she let four taxi cabs drive away before she selected a new one, lavender-colored with grey upholstery, and in this we slid out from the mass of the station into the glow- ing sunshine. But immediately she turned sharply from the window and leaning forward tapped on the front glass. ‘I want to get one of those dogs,’ she said earnestly. ‘I want to get one for the apartment. They’re nice to have—a dog.’ We backed up to a grey old man who bore an absurd re- semblance to

from his neck, cowered a dozen very recent puppies of an inde- terminate breed. ‘What kind are they?’ asked Mrs. Wilson eagerly as he came to the taxi-window. ‘All kinds. What kind do you want, lady?’ ‘I’d like to get one of those police dogs; I don’t suppose you got that kind?’ Free eBooks at Planet eBook.com 31 The man peered doubtfully into the basket, plunged in his hand and drew one up, wriggling, by the back of the neck. ‘That’s no police dog,’ said Tom. ‘No, it’s not exactly a polICE dog,’ said the man with disappointment in his voice. ‘It’s more of an airedale.’ He passed his hand over the brown wash-rag of a back. ‘Look at that coat. Some coat. That’s a dog that’ll never bother you with catching cold.’ ‘I think it’s cute,’ said Mrs. Wilson enthusiastically. ‘How much is it?’ ‘That dog?’ He looked at it admiringly. ‘That dog will cost you ten dollars.’ The airedale—undoubtedly there was an airedale con- cerned in it somewhere though its feet were startlingly white—changed hands and settled down into Mrs. Wilson’s lap, where she fondled the weather-proof coat with rapture. ‘Is it a boy or a girl?’ she asked delicately. ‘That dog? That dog’s a boy.’ ‘It’s a bitch,’ said Tom decisively. ‘Here’s your money. Go and buy ten more dogs with it.’ We drove over to Fifth Avenue, so warm and soft, almost pastoral, on the summer Sunday afternoon tha

great flock of white sheep turn the corner. ‘Hold on,’ I said, ‘I have to leave you here.’ ‘No, you don’t,’ interposed Tom quickly. ‘Myrtle’ll be hurt if you don’t come up to the apartment. Won’t you, Myrtle?’ 32 The Great Gatsby ‘Come on,’ she urged. ‘I’ll telephone my sister Cathe- rine. She’s said to be very beautiful by people who ought to know.’ ‘Well, I’d like to, but——‘ We went on, cutting back again over the Park toward the West Hundreds. At 158th Street the cab stopped at one slice in a long white cake of apartment houses. Throwing a regal homecoming glance around the neighborhood, Mrs. Wil- son gathered up her dog and her other purchases and went haughtily in. ‘I’m going to have the McKees come up,’ she announced as we rose in the elevator. ‘And of course I got to call up my sister, too.’ The apartment was on the top floor—a small living room, a small dining room, a small bedroom and a bath. The living room was crowded to the doors with a set of tap- estried furniture entirely too large for it so that to move about was to stumble continually over scenes of ladies swinging in the gardens of Versailles. The only picture was an over-enlarged photograph, apparently a hen sitting on a blurred rock. Looked at from a distance however the hen resolved itself into a bonnet and the countenance of a stout old lady beamed down into the

‘lay on the table together with a copy of ‘Simon Called Peter’ and some of the small scandal magazines of Broadway. Mrs. Wilson was first concerned with the dog. A reluctant elevator boy went for a box full of straw and some milk to which he added on his own initiative a tin of large hard dog biscuits—one of which decomposed apathetically Free eBooks at Planet eBook.com 33 in the saucer of milk all afternoon. Meanwhile Tom brought out a bottle of whiskey from a locked bureau door. I have been drunk just twice in my life and the second time was that afternoon so everything that happened has a dim hazy cast over it although until after eight o’clock the apartment was full of cheerful sun. Sitting on Tom’s lap Mrs. Wilson called up several people on the telephone; then there were no cigarettes and I went out to buy some at the drug store on the corner. When I came back they had disap- peared so I sat down discreetly in the living room and read a chapter of ‘Simon Called Peter’—either it was terrible stuff or the whiskey distorted things because it didn’t make any sense to me. Just as Tom and Myrtle—after the first drink Mrs. Wil- son and I called each other by our first names—reappeared, company commenced to arrive at the apartment door. The sister, Catherine, was a slender, worldly girl of about thirty with a solid sticky bob of r

white. Her eyebrows had been plucked and then drawn on again at a more rakish angle but the efforts of nature toward the restoration of the old alignment gave a blurred air to her face. When she moved about there was an incessant clicking as innumerable pottery bracelets jin- gled up and down upon her arms. She came in with such a proprietary haste and looked around so possessively at the furniture that I wondered if she lived here. But when I asked her she laughed immoderately, repeated my question aloud and told me she lived with a girl friend at a hotel. Mr. McKee was a pale feminine man from the flat below.

Nguyễn Đình Tồn
Trường Đại học Kinh tế Quốc dân
Email:
Mã bài: JED - 571
Ngày nhận bài: 10/03/2022
Ngày nhận bài sửa: 25/04/2022
Ngày duyệt đăng: 29/04/2022

Tóm tắt
Nghiên cứu này được thực hiện để điều tra ảnh hưởng của tính khả dụng đến thái độ và ý định
mua và xem xét vai trò trung gian của sự hài lòng của khách hàng. Trên cơ sở dữ liệu khảo sát
509 khách hàng đã từng mua và trải nghiệm trên trang Shopee tại Việt Nam, mơ hình cấu trúc
tuyến tính (SEM) đã được sử dụng để kiểm định các giả thuyết nghiên cứu. Kết quả nghiên cứu
chỉ ra rằng, tính dễ sử dụng, dễ hiểu, dễ mua và dễ đặt hàng có ảnh hưởng tích cực đến sự hài
lịng của khách hàng. Tính dễ sử dụng, dễ hiểu và dễ đặt hàng có ảnh hưởng tích cực đến thái
độ đối với mua. Trong khi đó, chỉ có tính dễ sử dụng có ảnh hưởng tích cực đến ý định mua.
Nghiên cứu cho thấy tính dễ sử dụng, dễ hiểu, dễ mua và dễ đặt hàng đều có ảnh hưởng đến
thái độ và ý định mua một cách gián tiếp thơng qua sự hài lịng của người tiêu dùng.
Từ khóa: Sự hài lịng của khách hàng, ý định mua, thái độ mua, tính khả dụng.
Mã JEL: M31
The relationship between website usability and consumer purchase attitude and intention:
The intermediate role of satisfaction
Abstract
This study investigates the effect of usability on attitude and purchase intention of consumers
and examines the mediating role of customer satisfaction. Based on survey data of 509
customers who have purchased from and experienced Shopee in Vietnam, Structural Equation
Modeling (SEM) was used to test the research hypotheses. Research results show that ease of
use, ease of understanding, ease of purchase, and ease of ordering have a positive influence on
customers’ satisfaction. Ease of use, ease of understanding, and ease of ordering have a positive
influence on attitudes towards purchase. Meanwhile, ease of use alone has a positive effect
on purchase intention. In particular, this study shows that ease of use, ease of understanding,
ease of purchase, and ease of ordering have an impact on attitude and purchase intention
indirectly through consumer satisfaction.
Keywords: Consumer satisfaction, purchase intention, purchase attitudes, usability.
JEL Code: M31
1. Giới thiệu
Sự phát triển của internet, cũng như tác động của đại dịch COVID-19, đã làm cho người tiêu dùng ở nhà
nhiều hơn. Một số khu vực hạn chế đi lại và các trung tâm mua sắm mở cửa hạn chế, dẫn tới việc mua sắm

trực tuyến được tạo bàn đạp phát triển nhanh và mạnh ở Việt Nam và dẫn đến một số lượng lớn các nhà
bán lẻ trực tuyến như Shopee, Lazada, Tiki… Cùng với những doanh nghiệp lớn này, nhiều nhà bán lẻ trực
tuyến nhỏ cũng đã tham gia vào không gian điện tử. Theo Sách trắng Thương mại điện tử Việt Nam cho thấy
thương mại điện tử Việt Nam đạt được mức tăng trưởng ấn tượng 18% vào năm 2020, quy mô thị trường lên

Số 299 tháng 5/2022

73


Chapter 2 About half way between West Egg and New York the motor-road hastily joins the railroad and runs beside it for a quarter of a mile, so as to shrink away from a certain desolate area of land. This is a valley of ashes—a fantastic farm where ashes grow like wheat into ridges and hills and grotesque gardens where ashes take the forms of houses and chimneys and rising smoke and finally, with a transcen- dent effort, of men who move dimly and already crumbling through the powdery air. Occasionally a line of grey cars crawls along an invisible track, gives out a ghastly creak and comes to rest, and immediately the ash-grey men swarm up with leaden spades and stir up an impenetrable cloud which screens their obscure operations from your sight. But above the grey land and the spasms of bleak dust which drift endlessly over it, you perceive, after a moment, the eyes of Doctor T. J. Eckleburg. The eyes of Doctor T. J. Eckleburg are blue and gigantic—their retinas are one yard high. They look out of no face but, instead, from a pair of enormous yellow spectacles which pass over a nonexistent nose. Evidently some wild wag of an oculist set them there to fatten his practice in the borough of Queens, and then sank down himself into eternal blindness or forgot them and moved away. But his eyes, dimmed a little by many paintles

the sol- Free eBooks at Planet eBook.com 27 emn dumping ground. The valley of ashes is bounded on one side by a small foul river, and when the drawbridge is up to let barges through, the passengers on waiting trains can stare at the dismal scene for as long as half an hour. There is always a halt there of at least a minute and it was because of this that I first met Tom Buchanan’s mistress. The fact that he had one was insisted upon wherever he was known. His acquaintances resented the fact that he turned up in popular restaurants with her and, leaving her at a table, sauntered about, chatting with whomsoever he knew. Though I was curious to see her I had no desire to meet her—but I did. I went up to New York with Tom on the train one afternoon and when we stopped by the ashheaps he jumped to his feet and taking hold of my elbow literally forced me from the car. ‘We’re getting off!’ he insisted. ‘I want you to meet my girl.’ I think he’d tanked up a good deal at luncheon and his determination to have my company bordered on violence. The supercilious assumption was that on Sunday afternoon I had nothing better to do. I followed him over a low white-washed railroad fence and we walked back a hundred yards along the road un- der Doctor Eckleburg’s persistent stare. The only building in sight was a small block of yellow bri

sort of compact Main Street ministering to it and contiguous to absolutely nothing. One of the three shops it contained was for rent and another was an all-night 28 The Great Gatsby restaurant approached by a trail of ashes; the third was a garage—Repairs. GEORGE B. WILSON. Cars Bought and Sold—and I followed Tom inside. The interior was unprosperous and bare; the only car vis- ible was the dust-covered wreck of a Ford which crouched in a dim corner. It had occurred to me that this shadow of a garage must be a blind and that sumptuous and romantic apartments were concealed overhead when the proprietor himself appeared in the door of an office, wiping his hands on a piece of waste. He was a blonde, spiritless man, anae- mic, and faintly handsome. When he saw us a damp gleam of hope sprang into his light blue eyes. ‘Hello, Wilson, old man,’ said Tom, slapping him jovially on the shoulder. ‘How’s business?’ ‘I can’t complain,’ answered Wilson unconvincingly. ‘When are you going to sell me that car?’ ‘Next week; I’ve got my man working on it now.’ ‘Works pretty slow, don’t he?’ ‘No, he doesn’t,’ said Tom coldly. ‘And if you feel that way about it, maybe I’d better sell it somewhere else after all.’ ‘I don’t mean that,’ explained Wilson quickly. ‘I just meant——‘ His voice faded off and Tom glanced impatiently around the garag

đến 11,8 tỷ USD, chiếm 5,5% tổng mức bán lẻ hàng hóa và doanh thu dịch vụ tiêu dùng cả nước. Với mức
tăng trưởng ấn tượng đó, Việt Nam được cho là đang nhanh chóng trở thành “miếng bánh hấp dẫn” hàng đầu
cho thương mại điện tử tại khu vực Đông Nam Á.
Cả những nhà nghiên cứu và những nhà quản trị đều nhận ra tầm quan trọng của nhận thức về tính khả
dụng của trang web mua sắm đối với sự hài lòng, thái độ và ý định mua của khách hàng khi trải nghiệm mua
sắm trực tuyến (Flavián & cộng sự, 2006; Casaló & cộng sự, 2008; Kim & Eom, 2002; Lee & Kozar, 2012;
Karani & cộng sự, 2021; Benaida, 2021). Cũng giống như bán hàng tại các cửa hàng ngoại tuyến, khi một
khách hàng truy cập vào một cửa hàng trực tuyến, vấn đề tính khả dụng có thể ảnh hướng đến nhận thức và
hành vi của khách hàng. Do đó, những web có tính khả dụng hơn có xu hướng tạo ra những thái độ tích cực
hơn đối với các cửa hàng trực tuyến và tăng tỷ lệ chuyển đổi (Becker & Mottay, 2001). Những nghiên cứu
trước đây trong lĩnh vực bán lẻ đã nghiên cứu khái niệm về tính khả dụng, coi nó là một thành phần của chất
lượng dịch vụ (Ladhari, 2010). Tuy nhiên, việc tích hợp quản trị tính khả dụng trong chiến lược kinh doanh
số là một vấn đề mới cần phải được nghiên cứu sâu hơn.
Hầu hết các nghiên cứu về tính khả dụng của trang web đến lòng trung thành, sự hài lòng, thái độ và ý

định mua đều chỉ đo lường về tính khả dụng chung của trang web (Tandon & cộng sự, 2016; Belanche &
cộng sự, 2012) mà rất ít những nghiên cứu đi sâu vào tìm hiểu về các khía cạnh của tính khả dụng như tính
dễ sử dụng, dễ hiểu, dễ mua và dễ đặt hàng ảnh hưởng khác nhau như thế nào đến sự hài lòng, thái độ và
ý định mua hàng của khách hàng. Ngoài ra, các nghiên cứu về mua sắm trực tuyến chủ yếu bắt nguồn từ
các nước công nghiệp và phương Tây. Tuy nhiên, các thị trường mới nổi như Việt Nam có bối cảnh thể chế
khác nhau về khía cạnh kinh tế xã hội và quy định. Do đó, các mơ hình được phát triển ở các nước tiên tiến
cần được nghiên cứu và kiểm tra trong các nền văn hóa khác nhau, để những mơ hình này có thể được chấp
nhận rộng rãi hơn.
Mối quan tâm hàng đầu của các nhà bán lẻ trực tuyến ở Việt Nam là thuyết phục những người e ngại mua
sắm trực tuyến chấp nhận. Kiến thức thu được từ việc nghiên cứu các yếu tố tính khả dụng ảnh hưởng đến
sự hài lòng của khách hàng sẽ giúp ích rất nhiều cho các nhà nghiên cứu và nhà marketing trong việc hình
dung và đề xuất cách những người mua sắm khơng thường xun có thể chuyển đổi thành những người
mua sắm trực tuyến thường xuyên. Liệu rằng, các yếu tố của tính khả dụng của trang web như: dễ sử dụng,
dễ hiểu, dễ mua và dễ đặt hàng có ảnh hưởng như thế nào đến sự hài lòng, thái độ và ý định mua của khách
hàng Việt Nam? Các yếu tố đó có mức độ ảnh hưởng khác nhau như thế nào tới sự hài lòng, thái độ và ý
định mua của khách hàng Việt Nam? Vai trò trung gian của sự hài lòng đối với ảnh hưởng của tính khả dụng
đến thái độ và ý định mua của khách hàng Việt Nam ra sao? Nghiên cứu này được thực hiện nhằm hướng
tới trả lời các câu hỏi đó.
2. Cơ sở lý thuyết
2.1. Ý định mua
Zeithaml & cộng sự (1996) đã chỉ ra rằng ý định mua là một khía cạnh của ý định hành vi. Để xem xét
các mơ hình hành vi của người tiêu dùng, ý định mua hàng đã được sử dụng để dự đốn hành vi thực tế do
nó có liên quan đến hành vi thực tế (Ajzen & Fishbein, 1980) và mối liên hệ đã được điều tra thực nghiệm
trong các doanh nghiệp khách sạn và du lịch (Ajzen & Driver, 1992; Buttle & Bok, 1996). Trong lần truy
cập đầu tiên vào một trang web, thách thức chính mà nhà cung cấp dịch vụ phải đối mặt là chuyển đổi khách
truy cập thành người mua. Ngoài ra, ý định mua ảnh hưởng trực tiếp đến cả doanh thu và lợi nhuận của cơng
ty. Do đó, ý nghĩa của nó với tư cách là một biến kết quả được quan tâm. Do đó, ý định mua của khách hàng
được xem như một biến phụ thuộc cuối cùng trong mơ hình nghiên cứu đề xuất.
2.2. Thái độ mua hàng trực tuyến
Thái độ đối với mua sắm trực tuyến được định nghĩa là cảm giác tích cực hoặc tiêu cực của khách hàng liên

quan đến việc hoàn thành hành vi mua hàng trên internet (Chiu & cộng sự, 2005; Schlosser, 2003). Ngoài ra,
theo Vijayasarathy (2004) thái độ được định nghĩa là mức độ mà khách hàng thích mua sắm trực tuyến và coi
đó là một ý tưởng tốt. Theo Kotler & Armstrong (2013), lựa chọn mua sắm của một người bị ảnh hưởng bởi
bốn yếu tố tâm lý chính: động cơ, nhận thức, học hỏi, niềm tin và thái độ. Các đặc điểm của người tiêu dùng
như tính cách, lợi ích và nhận thức mua sắm trực tuyến cũng được phát hiện có ảnh hưởng đến hành vi mua
sắm trực tuyến của người tiêu dùng và tỷ lệ mua sắm trực tuyến (Cheung & Lee, 2003; Goldsmith & Flynn,

in a mo- ment the thickish figure of a woman blocked out the light from the office door. She was in the middle thirties, and faintly stout, but she carried her surplus flesh sensuously as some women can. Her face, above a spotted dress of dark blue crepe-de-chine, contained no facet or gleam of beauty Free eBooks at Planet eBook.com 29 but there was an immediately perceptible vitality about her as if the nerves of her body were continually smouldering. She smiled slowly and walking through her husband as if he were a ghost shook hands with Tom, looking him flush in the eye. Then she wet her lips and without turning around spoke to her husband in a soft, coarse voice: ‘Get some chairs, why don’t you, so somebody can sit down.’ ‘Oh, sure,’ agreed Wilson hurriedly and went toward the little office, mingling immediately with the cement color of the walls. A white ashen dust veiled his dark suit and his pale hair as it veiled everything in the vicinity—except his wife, who moved close to Tom. ‘I want to see you,’ said Tom intently. ‘Get on the next train.’ ‘All right.’ ‘I’ll meet you by the news-stand on the lower level.’ She nodded and moved away from him just as George Wilson emerged with two chairs from his office door. We waited for her down the road and out of sight. It was a few days before the Fourth of July, and a grey, scrawny It

along the rail- road track. ‘Terrible place, isn’t it,’ said Tom, exchanging a frown with Doctor Eckleburg. ‘Awful.’ ‘It does her good to get away.’ ‘Doesn’t her husband object?’ ‘Wilson? He thinks she goes to see her sister in New 30 The Great Gatsby York. He’s so dumb he doesn’t know he’s alive.’ So Tom Buchanan and his girl and I went up togeth- er to New York—or not quite together, for Mrs. Wilson sat discreetly in another car. Tom deferred that much to the sensibilities of those East Eggers who might be on the train. She had changed her dress to a brown figured mus- lin which stretched tight over her rather wide hips as Tom helped her to the platform in New York. At the news-stand she bought a copy of ‘Town Tattle’ and a moving-picture magazine and, in the station drug store, some cold cream and a small flask of perfume. Upstairs, in the solemn echo- ing drive she let four taxi cabs drive away before she selected a new one, lavender-colored with grey upholstery, and in this we slid out from the mass of the station into the glow- ing sunshine. But immediately she turned sharply from the window and leaning forward tapped on the front glass. ‘I want to get one of those dogs,’ she said earnestly. ‘I want to get one for the apartment. They’re nice to have—a dog.’ We backed up to a grey old man who bore an absurd re- semblance to

from his neck, cowered a dozen very recent puppies of an inde- terminate breed. ‘What kind are they?’ asked Mrs. Wilson eagerly as he came to the taxi-window. ‘All kinds. What kind do you want, lady?’ ‘I’d like to get one of those police dogs; I don’t suppose you got that kind?’ Free eBooks at Planet eBook.com 31 The man peered doubtfully into the basket, plunged in his hand and drew one up, wriggling, by the back of the neck. ‘That’s no police dog,’ said Tom. ‘No, it’s not exactly a polICE dog,’ said the man with disappointment in his voice. ‘It’s more of an airedale.’ He passed his hand over the brown wash-rag of a back. ‘Look at that coat. Some coat. That’s a dog that’ll never bother you with catching cold.’ ‘I think it’s cute,’ said Mrs. Wilson enthusiastically. ‘How much is it?’ ‘That dog?’ He looked at it admiringly. ‘That dog will cost you ten dollars.’ The airedale—undoubtedly there was an airedale con- cerned in it somewhere though its feet were startlingly white—changed hands and settled down into Mrs. Wilson’s lap, where she fondled the weather-proof coat with rapture. ‘Is it a boy or a girl?’ she asked delicately. ‘That dog? That dog’s a boy.’ ‘It’s a bitch,’ said Tom decisively. ‘Here’s your money. Go and buy ten more dogs with it.’ We drove over to Fifth Avenue, so warm and soft, almost pastoral, on the summer Sunday afternoon tha

great flock of white sheep turn the corner. ‘Hold on,’ I said, ‘I have to leave you here.’ ‘No, you don’t,’ interposed Tom quickly. ‘Myrtle’ll be hurt if you don’t come up to the apartment. Won’t you, Myrtle?’ 32 The Great Gatsby ‘Come on,’ she urged. ‘I’ll telephone my sister Cathe- rine. She’s said to be very beautiful by people who ought to know.’ ‘Well, I’d like to, but——‘ We went on, cutting back again over the Park toward the West Hundreds. At 158th Street the cab stopped at one slice in a long white cake of apartment houses. Throwing a regal homecoming glance around the neighborhood, Mrs. Wil- son gathered up her dog and her other purchases and went haughtily in. ‘I’m going to have the McKees come up,’ she announced as we rose in the elevator. ‘And of course I got to call up my sister, too.’ The apartment was on the top floor—a small living room, a small dining room, a small bedroom and a bath. The living room was crowded to the doors with a set of tap- estried furniture entirely too large for it so that to move about was to stumble continually over scenes of ladies swinging in the gardens of Versailles. The only picture was an over-enlarged photograph, apparently a hen sitting on a blurred rock. Looked at from a distance however the hen resolved itself into a bonnet and the countenance of a stout old lady beamed down into the

‘lay on the table together with a copy of ‘Simon Called Peter’ and some of the small scandal magazines of Broadway. Mrs. Wilson was first concerned with the dog. A reluctant elevator boy went for a box full of straw and some milk to which he added on his own initiative a tin of large hard dog biscuits—one of which decomposed apathetically Free eBooks at Planet eBook.com 33 in the saucer of milk all afternoon. Meanwhile Tom brought out a bottle of whiskey from a locked bureau door. I have been drunk just twice in my life and the second time was that afternoon so everything that happened has a dim hazy cast over it although until after eight o’clock the apartment was full of cheerful sun. Sitting on Tom’s lap Mrs. Wilson called up several people on the telephone; then there were no cigarettes and I went out to buy some at the drug store on the corner. When I came back they had disap- peared so I sat down discreetly in the living room and read a chapter of ‘Simon Called Peter’—either it was terrible stuff or the whiskey distorted things because it didn’t make any sense to me. Just as Tom and Myrtle—after the first drink Mrs. Wil- son and I called each other by our first names—reappeared, company commenced to arrive at the apartment door. The sister, Catherine, was a slender, worldly girl of about thirty with a solid sticky bob of r

white. Her eyebrows had been plucked and then drawn on again at a more rakish angle but the efforts of nature toward the restoration of the old alignment gave a blurred air to her face. When she moved about there was an incessant clicking as innumerable pottery bracelets jin- gled up and down upon her arms. She came in with such a proprietary haste and looked around so possessively at the furniture that I wondered if she lived here. But when I asked her she laughed immoderately, repeated my question aloud and told me she lived with a girl friend at a hotel. Mr. McKee was a pale feminine man from the flat below.

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Chapter 2 About half way between West Egg and New York the motor-road hastily joins the railroad and runs beside it for a quarter of a mile, so as to shrink away from a certain desolate area of land. This is a valley of ashes—a fantastic farm where ashes grow like wheat into ridges and hills and grotesque gardens where ashes take the forms of houses and chimneys and rising smoke and finally, with a transcen- dent effort, of men who move dimly and already crumbling through the powdery air. Occasionally a line of grey cars crawls along an invisible track, gives out a ghastly creak and comes to rest, and immediately the ash-grey men swarm up with leaden spades and stir up an impenetrable cloud which screens their obscure operations from your sight. But above the grey land and the spasms of bleak dust which drift endlessly over it, you perceive, after a moment, the eyes of Doctor T. J. Eckleburg. The eyes of Doctor T. J. Eckleburg are blue and gigantic—their retinas are one yard high. They look out of no face but, instead, from a pair of enormous yellow spectacles which pass over a nonexistent nose. Evidently some wild wag of an oculist set them there to fatten his practice in the borough of Queens, and then sank down himself into eternal blindness or forgot them and moved away. But his eyes, dimmed a little by many paintles

the sol- Free eBooks at Planet eBook.com 27 emn dumping ground. The valley of ashes is bounded on one side by a small foul river, and when the drawbridge is up to let barges through, the passengers on waiting trains can stare at the dismal scene for as long as half an hour. There is always a halt there of at least a minute and it was because of this that I first met Tom Buchanan’s mistress. The fact that he had one was insisted upon wherever he was known. His acquaintances resented the fact that he turned up in popular restaurants with her and, leaving her at a table, sauntered about, chatting with whomsoever he knew. Though I was curious to see her I had no desire to meet her—but I did. I went up to New York with Tom on the train one afternoon and when we stopped by the ashheaps he jumped to his feet and taking hold of my elbow literally forced me from the car. ‘We’re getting off!’ he insisted. ‘I want you to meet my girl.’ I think he’d tanked up a good deal at luncheon and his determination to have my company bordered on violence. The supercilious assumption was that on Sunday afternoon I had nothing better to do. I followed him over a low white-washed railroad fence and we walked back a hundred yards along the road un- der Doctor Eckleburg’s persistent stare. The only building in sight was a small block of yellow bri

sort of compact Main Street ministering to it and contiguous to absolutely nothing. One of the three shops it contained was for rent and another was an all-night 28 The Great Gatsby restaurant approached by a trail of ashes; the third was a garage—Repairs. GEORGE B. WILSON. Cars Bought and Sold—and I followed Tom inside. The interior was unprosperous and bare; the only car vis- ible was the dust-covered wreck of a Ford which crouched in a dim corner. It had occurred to me that this shadow of a garage must be a blind and that sumptuous and romantic apartments were concealed overhead when the proprietor himself appeared in the door of an office, wiping his hands on a piece of waste. He was a blonde, spiritless man, anae- mic, and faintly handsome. When he saw us a damp gleam of hope sprang into his light blue eyes. ‘Hello, Wilson, old man,’ said Tom, slapping him jovially on the shoulder. ‘How’s business?’ ‘I can’t complain,’ answered Wilson unconvincingly. ‘When are you going to sell me that car?’ ‘Next week; I’ve got my man working on it now.’ ‘Works pretty slow, don’t he?’ ‘No, he doesn’t,’ said Tom coldly. ‘And if you feel that way about it, maybe I’d better sell it somewhere else after all.’ ‘I don’t mean that,’ explained Wilson quickly. ‘I just meant——‘ His voice faded off and Tom glanced impatiently around the garag

2004). Do đó, hiểu được thái độ của người tiêu dùng giúp các nhà quản trị marketing dự đoán tỷ lệ mua sắm
trực tuyến và đánh giá sự tăng trưởng trong tương lai của bán lẻ trực tuyến.
2.3. Sự hài lòng của người tiêu dùng
Oliver (1981) đã định nghĩa sự hài lòng là mức độ của trạng thái cảm giác của một người bắt nguồn từ
việc so sánh kết quả thu được từ tiêu dùng sản phẩm với những kỳ vọng trước đó. Trong mơi trường trực
tuyến, sự hài lịng của khách hàng là một trong những chìa khóa quan trọng dẫn đến việc tăng khả năng giữ
chân khách hàng, tăng trưởng lâu dài của các cửa hàng trực tuyến và ý định mua hàng (Chen & cộng sự,
2012). Các nghiên cứu trước đây có liên quan đến sự hài lịng của khách hàng với ý định hành vi và thái độ
mua hàng. Các nghiên cứu này đã ngụ ý mối quan hệ trực tiếp giữa sự hài lòng của khách hàng và ý định
hành vi (Tsai và Huang, 2007; Che-Hui & cộng sự, 2011; Tandon & cộng sự, 2016). Ngồi ra, Có nhiều
nghiên cứu cho thấy vai trò của sự hài lòng trong việc nâng cao thái độ mua hàng trực tuyến của khách hàng
(Pavlou & Fygenson, 2006; Sánchez‐García & cộng sự, 2012; Tandon & cộng sự, 2016). Để cải thiện hiệu
quả kinh doanh và tăng mức độ hài lòng của người tiêu dùng, các nhà bán lẻ trực tuyến cần hiểu rõ ràng và
sâu sắc về tiền đề của sự hài lịng của người tiêu dùng trong mơi trường trực tuyến. Từ những phân tích ở
trên tác giả đề xuất các giả thuyết sau:
H1: Sự hài lòng của khách hàng trong mơi trường trực tuyến có ảnh hưởng tích cực đến ý định mua.
H2: Sự hài lòng của khách hàng trong mơi trường trực tuyến có ảnh hưởng tích cực đến thái độ mua.
2.4. Tính khả dụng của trang web mua sắm trực tuyến
Flavián & cộng sự (2006) định nghĩa tính khả dụng của một web là nhận thức về sự dễ dàng khi điều hướng
trang web hoặc mua hàng qua internet. Bối cảnh sử dụng và trải nghiệm của người dùng khi tương tác với hệ
thống là những yếu tố chính của tính khả dụng trong tương tác giữa người với máy tính (Baber, 2005). Do đó,
mức độ khả dụng cao hơn sẽ liên quan đến mức độ khó khăn thấp hơn để quản lý chức năng đó (Davis, 1989)
và do đó, tính khả dụng được xét như là một nhân tố chính để dự đốn ý định sử dụng một hệ thống (Davis,
1989; Teo & cộng sự, 2003).
Tính khả dụng gắn liền với tính dễ sử dụng và được coi là yếu tố quan trọng để đạt được sự tin tưởng và
hài lòng của khách hàng (Flavián & cộng sự, 2006; Casaló & cộng sự, 2008; Nielsen, 2012). Roy & cộng sự
(2001) cho rằng các nhà bán lẻ trực tuyến cần chú ý đến tính dễ điều hướng, dễ học hỏi, dễ cảm nhận và hỗ
trợ trong khi thiết kế các trang web mua sắm trực tuyến. Kim & Eom (2002) và Ranganathan & Ganapathy
(2002) đã đề cập đến tầm quan trọng của tính khả dụng trong việc xác định các khía cạnh chính qua chất
lượng trang web. Theo Nielsen (2012), tính khả dụng xem xét trên các yếu tố tính dễ sử dụng, dễ hiểu, dễ

mua và dễ đặt hàng và được khái niệm chi tiết như sau:
•
Tính dễ sử dụng là sự đơn giản khi sử dụng trang web trong giai đoạn đầu mà người dùng truy cập
vào trang web đó;
•
Tính dễ hiệu là việc dễ dàng hiểu được cấu trúc của một hệ thống, các chức năng, giao diện của web
và những nội dung mà người dùng có thể quan sát được;
•
Tính dễ mua là tốc độ mà người dùng có thể tìm thấy những gì họ đang tìm kiếm; dễ dàng nhận thấy
việc điều hướng trang web và mua hàng về thời gian và hành động cần thiết để có được kết quả mong muốn;
•
Tính dễ đặt hàng là khả năng người dùng kiểm soát được những gì họ đang làm và vị trí của họ tại
bất kỳ thời điểm nào trong quá trình đặt hàng.
Venkatesh & Agarwal (2006) đã đề xuất mơ hình tính khả dụng để kiểm tra mối liên hệ giữa nội dung,
tính dễ sử dụng và truyền thơng như những cấu trúc quan trọng về tính khả dụng. Tính dễ hiểu (Loiacono
& cộng sự, 2002) và tính dễ sử dụng (Pearson & cộng sự, 2007; Casaló & cộng sự, 2008) đóng một vai trò
quan trọng trong việc chấp nhận các trang web. Bauer & cộng sự (2006) cho rằng chính giao và trả đơn hàng
là những khía cạnh quan trọng của mua sắm trực tuyến. Qu & cộng sự (2008) coi dịch vụ theo dõi đơn hàng
và tính dễ dàng trả lại sản phẩm là những yếu tố quyết định quan trọng ảnh hưởng đến xếp hạng chung của
các nhà bán lẻ trực tuyến. Sự hài lịng có thể là một yếu tố đặc biệt quan trọng đối với việc sử dụng các trang
web, bởi người tiêu dùng thường có xu hướng truy cập lại một trang web khi họ thấy hài lòng trong lần truy
cập đầu tiên (Ha & Janda, 2014; Karani & cộng sự, 2021).
Tuy nhiên, lý thuyết về hành vi người tiêu dùng trực tuyến nhận ra rằng, tác động của tính khả dụng khơng

in a mo- ment the thickish figure of a woman blocked out the light from the office door. She was in the middle thirties, and faintly stout, but she carried her surplus flesh sensuously as some women can. Her face, above a spotted dress of dark blue crepe-de-chine, contained no facet or gleam of beauty Free eBooks at Planet eBook.com 29 but there was an immediately perceptible vitality about her as if the nerves of her body were continually smouldering. She smiled slowly and walking through her husband as if he were a ghost shook hands with Tom, looking him flush in the eye. Then she wet her lips and without turning around spoke to her husband in a soft, coarse voice: ‘Get some chairs, why don’t you, so somebody can sit down.’ ‘Oh, sure,’ agreed Wilson hurriedly and went toward the little office, mingling immediately with the cement color of the walls. A white ashen dust veiled his dark suit and his pale hair as it veiled everything in the vicinity—except his wife, who moved close to Tom. ‘I want to see you,’ said Tom intently. ‘Get on the next train.’ ‘All right.’ ‘I’ll meet you by the news-stand on the lower level.’ She nodded and moved away from him just as George Wilson emerged with two chairs from his office door. We waited for her down the road and out of sight. It was a few days before the Fourth of July, and a grey, scrawny It

along the rail- road track. ‘Terrible place, isn’t it,’ said Tom, exchanging a frown with Doctor Eckleburg. ‘Awful.’ ‘It does her good to get away.’ ‘Doesn’t her husband object?’ ‘Wilson? He thinks she goes to see her sister in New 30 The Great Gatsby York. He’s so dumb he doesn’t know he’s alive.’ So Tom Buchanan and his girl and I went up togeth- er to New York—or not quite together, for Mrs. Wilson sat discreetly in another car. Tom deferred that much to the sensibilities of those East Eggers who might be on the train. She had changed her dress to a brown figured mus- lin which stretched tight over her rather wide hips as Tom helped her to the platform in New York. At the news-stand she bought a copy of ‘Town Tattle’ and a moving-picture magazine and, in the station drug store, some cold cream and a small flask of perfume. Upstairs, in the solemn echo- ing drive she let four taxi cabs drive away before she selected a new one, lavender-colored with grey upholstery, and in this we slid out from the mass of the station into the glow- ing sunshine. But immediately she turned sharply from the window and leaning forward tapped on the front glass. ‘I want to get one of those dogs,’ she said earnestly. ‘I want to get one for the apartment. They’re nice to have—a dog.’ We backed up to a grey old man who bore an absurd re- semblance to

from his neck, cowered a dozen very recent puppies of an inde- terminate breed. ‘What kind are they?’ asked Mrs. Wilson eagerly as he came to the taxi-window. ‘All kinds. What kind do you want, lady?’ ‘I’d like to get one of those police dogs; I don’t suppose you got that kind?’ Free eBooks at Planet eBook.com 31 The man peered doubtfully into the basket, plunged in his hand and drew one up, wriggling, by the back of the neck. ‘That’s no police dog,’ said Tom. ‘No, it’s not exactly a polICE dog,’ said the man with disappointment in his voice. ‘It’s more of an airedale.’ He passed his hand over the brown wash-rag of a back. ‘Look at that coat. Some coat. That’s a dog that’ll never bother you with catching cold.’ ‘I think it’s cute,’ said Mrs. Wilson enthusiastically. ‘How much is it?’ ‘That dog?’ He looked at it admiringly. ‘That dog will cost you ten dollars.’ The airedale—undoubtedly there was an airedale con- cerned in it somewhere though its feet were startlingly white—changed hands and settled down into Mrs. Wilson’s lap, where she fondled the weather-proof coat with rapture. ‘Is it a boy or a girl?’ she asked delicately. ‘That dog? That dog’s a boy.’ ‘It’s a bitch,’ said Tom decisively. ‘Here’s your money. Go and buy ten more dogs with it.’ We drove over to Fifth Avenue, so warm and soft, almost pastoral, on the summer Sunday afternoon tha

great flock of white sheep turn the corner. ‘Hold on,’ I said, ‘I have to leave you here.’ ‘No, you don’t,’ interposed Tom quickly. ‘Myrtle’ll be hurt if you don’t come up to the apartment. Won’t you, Myrtle?’ 32 The Great Gatsby ‘Come on,’ she urged. ‘I’ll telephone my sister Cathe- rine. She’s said to be very beautiful by people who ought to know.’ ‘Well, I’d like to, but——‘ We went on, cutting back again over the Park toward the West Hundreds. At 158th Street the cab stopped at one slice in a long white cake of apartment houses. Throwing a regal homecoming glance around the neighborhood, Mrs. Wil- son gathered up her dog and her other purchases and went haughtily in. ‘I’m going to have the McKees come up,’ she announced as we rose in the elevator. ‘And of course I got to call up my sister, too.’ The apartment was on the top floor—a small living room, a small dining room, a small bedroom and a bath. The living room was crowded to the doors with a set of tap- estried furniture entirely too large for it so that to move about was to stumble continually over scenes of ladies swinging in the gardens of Versailles. The only picture was an over-enlarged photograph, apparently a hen sitting on a blurred rock. Looked at from a distance however the hen resolved itself into a bonnet and the countenance of a stout old lady beamed down into the

‘lay on the table together with a copy of ‘Simon Called Peter’ and some of the small scandal magazines of Broadway. Mrs. Wilson was first concerned with the dog. A reluctant elevator boy went for a box full of straw and some milk to which he added on his own initiative a tin of large hard dog biscuits—one of which decomposed apathetically Free eBooks at Planet eBook.com 33 in the saucer of milk all afternoon. Meanwhile Tom brought out a bottle of whiskey from a locked bureau door. I have been drunk just twice in my life and the second time was that afternoon so everything that happened has a dim hazy cast over it although until after eight o’clock the apartment was full of cheerful sun. Sitting on Tom’s lap Mrs. Wilson called up several people on the telephone; then there were no cigarettes and I went out to buy some at the drug store on the corner. When I came back they had disap- peared so I sat down discreetly in the living room and read a chapter of ‘Simon Called Peter’—either it was terrible stuff or the whiskey distorted things because it didn’t make any sense to me. Just as Tom and Myrtle—after the first drink Mrs. Wil- son and I called each other by our first names—reappeared, company commenced to arrive at the apartment door. The sister, Catherine, was a slender, worldly girl of about thirty with a solid sticky bob of r

white. Her eyebrows had been plucked and then drawn on again at a more rakish angle but the efforts of nature toward the restoration of the old alignment gave a blurred air to her face. When she moved about there was an incessant clicking as innumerable pottery bracelets jin- gled up and down upon her arms. She came in with such a proprietary haste and looked around so possessively at the furniture that I wondered if she lived here. But when I asked her she laughed immoderately, repeated my question aloud and told me she lived with a girl friend at a hotel. Mr. McKee was a pale feminine man from the flat below.

Số 299 tháng 5/2022

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Chapter 2 About half way between West Egg and New York the motor-road hastily joins the railroad and runs beside it for a quarter of a mile, so as to shrink away from a certain desolate area of land. This is a valley of ashes—a fantastic farm where ashes grow like wheat into ridges and hills and grotesque gardens where ashes take the forms of houses and chimneys and rising smoke and finally, with a transcen- dent effort, of men who move dimly and already crumbling through the powdery air. Occasionally a line of grey cars crawls along an invisible track, gives out a ghastly creak and comes to rest, and immediately the ash-grey men swarm up with leaden spades and stir up an impenetrable cloud which screens their obscure operations from your sight. But above the grey land and the spasms of bleak dust which drift endlessly over it, you perceive, after a moment, the eyes of Doctor T. J. Eckleburg. The eyes of Doctor T. J. Eckleburg are blue and gigantic—their retinas are one yard high. They look out of no face but, instead, from a pair of enormous yellow spectacles which pass over a nonexistent nose. Evidently some wild wag of an oculist set them there to fatten his practice in the borough of Queens, and then sank down himself into eternal blindness or forgot them and moved away. But his eyes, dimmed a little by many paintles

the sol- Free eBooks at Planet eBook.com 27 emn dumping ground. The valley of ashes is bounded on one side by a small foul river, and when the drawbridge is up to let barges through, the passengers on waiting trains can stare at the dismal scene for as long as half an hour. There is always a halt there of at least a minute and it was because of this that I first met Tom Buchanan’s mistress. The fact that he had one was insisted upon wherever he was known. His acquaintances resented the fact that he turned up in popular restaurants with her and, leaving her at a table, sauntered about, chatting with whomsoever he knew. Though I was curious to see her I had no desire to meet her—but I did. I went up to New York with Tom on the train one afternoon and when we stopped by the ashheaps he jumped to his feet and taking hold of my elbow literally forced me from the car. ‘We’re getting off!’ he insisted. ‘I want you to meet my girl.’ I think he’d tanked up a good deal at luncheon and his determination to have my company bordered on violence. The supercilious assumption was that on Sunday afternoon I had nothing better to do. I followed him over a low white-washed railroad fence and we walked back a hundred yards along the road un- der Doctor Eckleburg’s persistent stare. The only building in sight was a small block of yellow bri

sort of compact Main Street ministering to it and contiguous to absolutely nothing. One of the three shops it contained was for rent and another was an all-night 28 The Great Gatsby restaurant approached by a trail of ashes; the third was a garage—Repairs. GEORGE B. WILSON. Cars Bought and Sold—and I followed Tom inside. The interior was unprosperous and bare; the only car vis- ible was the dust-covered wreck of a Ford which crouched in a dim corner. It had occurred to me that this shadow of a garage must be a blind and that sumptuous and romantic apartments were concealed overhead when the proprietor himself appeared in the door of an office, wiping his hands on a piece of waste. He was a blonde, spiritless man, anae- mic, and faintly handsome. When he saw us a damp gleam of hope sprang into his light blue eyes. ‘Hello, Wilson, old man,’ said Tom, slapping him jovially on the shoulder. ‘How’s business?’ ‘I can’t complain,’ answered Wilson unconvincingly. ‘When are you going to sell me that car?’ ‘Next week; I’ve got my man working on it now.’ ‘Works pretty slow, don’t he?’ ‘No, he doesn’t,’ said Tom coldly. ‘And if you feel that way about it, maybe I’d better sell it somewhere else after all.’ ‘I don’t mean that,’ explained Wilson quickly. ‘I just meant——‘ His voice faded off and Tom glanced impatiently around the garag

chỉ ảnh hưởng đến sự hài lòng mà còn ảnh hưởng đến ý định mua trong tương lai của người tiêu dùng. Ở
khía cạnh này, Flavián & cộng sự (2006) đã nhận thấy rằng tính khả dụng ảnh hưởng tích cực đến lịng trung
thành với một web. Ngoài ra, Abdeldayem (2010) lưu ý rằng thái độ đối với mua sắm trực tuyến và ý định
mua sắm trực tuyến bị ảnh hưởng bởi tính khả dụng. Do đó, tác giả đề xuất các giả thuyết sau:
H3a: Tính dễ sử dụng của trang thương mại điện tử có ảnh hưởng tích cực đến thái độ mua hàng.
H3b: Tính dễ sử dụng của trang thương mại điện tử có ảnh hưởng tích cực đến sự hài lịng của khách hàng.
H3c: Tính dễ sử dụng của trang thương mại điện tử có ảnh hưởng tích cực đến ý định mua hàng.
H4a: Tính dễ mua của trang thương mại điện tử có ảnh hưởng tích cực đến thái độ mua hàng.
H4b: Tính dễ mua của trang thương mại điện tử có ảnh hưởng tích cực đến sự hài lịng của khách hàng.
H4c: Tính dễ mua của trang thương mại điện tử có ảnh hưởng tích cực đến ý định mua hàng.
H5a: Tính dễ hiểu của trang thương mại điện tử có ảnh hưởng tích cực đến thái độ mua hàng.
H5b: Tính dễ hiểu của trang thương mại điện tử có ảnh hưởng tích cực đến sự hài lịng của khách hàng.
H5c: Tính dễ hiểu của trang thương mại điện tử có ảnh hưởng tích cực đến ý định mua hàng.

H6a: Tính dễ đặt hàng của trang thương mại điện tử có ảnh hưởng tích cực đến thái độ mua hàng.
H6b: Tính dễ đặt hàng của trang thương mại điện tử có ảnh hưởng tích cực đến sự hài lịng của khách hàng.
H6c: Tính dễ đặt hàng của trang thương mại điện tử có ảnh hưởng tích cực đến ý định mua hàng.
Dựa trên những phân tích và các giả thuyết đưa ra ở trên, mơ hình nghiên cứu đề xuất như Hình 1.

in a mo- ment the thickish figure of a woman blocked out the light from the office door. She was in the middle thirties, and faintly stout, but she carried her surplus flesh sensuously as some women can. Her face, above a spotted dress of dark blue crepe-de-chine, contained no facet or gleam of beauty Free eBooks at Planet eBook.com 29 but there was an immediately perceptible vitality about her as if the nerves of her body were continually smouldering. She smiled slowly and walking through her husband as if he were a ghost shook hands with Tom, looking him flush in the eye. Then she wet her lips and without turning around spoke to her husband in a soft, coarse voice: ‘Get some chairs, why don’t you, so somebody can sit down.’ ‘Oh, sure,’ agreed Wilson hurriedly and went toward the little office, mingling immediately with the cement color of the walls. A white ashen dust veiled his dark suit and his pale hair as it veiled everything in the vicinity—except his wife, who moved close to Tom. ‘I want to see you,’ said Tom intently. ‘Get on the next train.’ ‘All right.’ ‘I’ll meet you by the news-stand on the lower level.’ She nodded and moved away from him just as George Wilson emerged with two chairs from his office door. We waited for her down the road and out of sight. It was a few days before the Fourth of July, and a grey, scrawny It

along the rail- road track. ‘Terrible place, isn’t it,’ said Tom, exchanging a frown with Doctor Eckleburg. ‘Awful.’ ‘It does her good to get away.’ ‘Doesn’t her husband object?’ ‘Wilson? He thinks she goes to see her sister in New 30 The Great Gatsby York. He’s so dumb he doesn’t know he’s alive.’ So Tom Buchanan and his girl and I went up togeth- er to New York—or not quite together, for Mrs. Wilson sat discreetly in another car. Tom deferred that much to the sensibilities of those East Eggers who might be on the train. She had changed her dress to a brown figured mus- lin which stretched tight over her rather wide hips as Tom helped her to the platform in New York. At the news-stand she bought a copy of ‘Town Tattle’ and a moving-picture magazine and, in the station drug store, some cold cream and a small flask of perfume. Upstairs, in the solemn echo- ing drive she let four taxi cabs drive away before she selected a new one, lavender-colored with grey upholstery, and in this we slid out from the mass of the station into the glow- ing sunshine. But immediately she turned sharply from the window and leaning forward tapped on the front glass. ‘I want to get one of those dogs,’ she said earnestly. ‘I want to get one for the apartment. They’re nice to have—a dog.’ We backed up to a grey old man who bore an absurd re- semblance to

from his neck, cowered a dozen very recent puppies of an inde- terminate breed. ‘What kind are they?’ asked Mrs. Wilson eagerly as he came to the taxi-window. ‘All kinds. What kind do you want, lady?’ ‘I’d like to get one of those police dogs; I don’t suppose you got that kind?’ Free eBooks at Planet eBook.com 31 The man peered doubtfully into the basket, plunged in his hand and drew one up, wriggling, by the back of the neck. ‘That’s no police dog,’ said Tom. ‘No, it’s not exactly a polICE dog,’ said the man with disappointment in his voice. ‘It’s more of an airedale.’ He passed his hand over the brown wash-rag of a back. ‘Look at that coat. Some coat. That’s a dog that’ll never bother you with catching cold.’ ‘I think it’s cute,’ said Mrs. Wilson enthusiastically. ‘How much is it?’ ‘That dog?’ He looked at it admiringly. ‘That dog will cost you ten dollars.’ The airedale—undoubtedly there was an airedale con- cerned in it somewhere though its feet were startlingly white—changed hands and settled down into Mrs. Wilson’s lap, where she fondled the weather-proof coat with rapture. ‘Is it a boy or a girl?’ she asked delicately. ‘That dog? That dog’s a boy.’ ‘It’s a bitch,’ said Tom decisively. ‘Here’s your money. Go and buy ten more dogs with it.’ We drove over to Fifth Avenue, so warm and soft, almost pastoral, on the summer Sunday afternoon tha

great flock of white sheep turn the corner. ‘Hold on,’ I said, ‘I have to leave you here.’ ‘No, you don’t,’ interposed Tom quickly. ‘Myrtle’ll be hurt if you don’t come up to the apartment. Won’t you, Myrtle?’ 32 The Great Gatsby ‘Come on,’ she urged. ‘I’ll telephone my sister Cathe- rine. She’s said to be very beautiful by people who ought to know.’ ‘Well, I’d like to, but——‘ We went on, cutting back again over the Park toward the West Hundreds. At 158th Street the cab stopped at one slice in a long white cake of apartment houses. Throwing a regal homecoming glance around the neighborhood, Mrs. Wil- son gathered up her dog and her other purchases and went haughtily in. ‘I’m going to have the McKees come up,’ she announced as we rose in the elevator. ‘And of course I got to call up my sister, too.’ The apartment was on the top floor—a small living room, a small dining room, a small bedroom and a bath. The living room was crowded to the doors with a set of tap- estried furniture entirely too large for it so that to move about was to stumble continually over scenes of ladies swinging in the gardens of Versailles. The only picture was an over-enlarged photograph, apparently a hen sitting on a blurred rock. Looked at from a distance however the hen resolved itself into a bonnet and the countenance of a stout old lady beamed down into the

‘lay on the table together with a copy of ‘Simon Called Peter’ and some of the small scandal magazines of Broadway. Mrs. Wilson was first concerned with the dog. A reluctant elevator boy went for a box full of straw and some milk to which he added on his own initiative a tin of large hard dog biscuits—one of which decomposed apathetically Free eBooks at Planet eBook.com 33 in the saucer of milk all afternoon. Meanwhile Tom brought out a bottle of whiskey from a locked bureau door. I have been drunk just twice in my life and the second time was that afternoon so everything that happened has a dim hazy cast over it although until after eight o’clock the apartment was full of cheerful sun. Sitting on Tom’s lap Mrs. Wilson called up several people on the telephone; then there were no cigarettes and I went out to buy some at the drug store on the corner. When I came back they had disap- peared so I sat down discreetly in the living room and read a chapter of ‘Simon Called Peter’—either it was terrible stuff or the whiskey distorted things because it didn’t make any sense to me. Just as Tom and Myrtle—after the first drink Mrs. Wil- son and I called each other by our first names—reappeared, company commenced to arrive at the apartment door. The sister, Catherine, was a slender, worldly girl of about thirty with a solid sticky bob of r

white. Her eyebrows had been plucked and then drawn on again at a more rakish angle but the efforts of nature toward the restoration of the old alignment gave a blurred air to her face. When she moved about there was an incessant clicking as innumerable pottery bracelets jin- gled up and down upon her arms. She came in with such a proprietary haste and looked around so possessively at the furniture that I wondered if she lived here. But when I asked her she laughed immoderately, repeated my question aloud and told me she lived with a girl friend at a hotel. Mr. McKee was a pale feminine man from the flat below.

Hình 1: Mơ hình nghiên cứu đề xuất

Tính dễ sử
dụng

H3a
H3b
H3c

Thái độ mua

Tính khả dụng

H4a

Tính dễ mua

H4b
H4c
H5a

H1

Sự hài lịng của
khách hàng

H5b

Tính dễ hiểu

H5c
H6a
H6b

Tính dễ đặt
hàng

H2

Ý định mua

H6c

3. Phương pháp nghiên cứu
Phương pháp nghiên cứu được thực hiện theo hai giai đoạn. Giai đoạn đầu tiên tập trung vào việc phát
triển các thang đo dựa trên các định nghĩa của từng nhân tố, giai đoạn này chủ yếu điều chỉnh các thang đo
3. Phương
pháp
cứu cứu trước đây. Giá trị nội dung đã được đánh giá để đảm bảo tính nhất
đã được
xác định
trongnghiên
các nghiên
quán củaPhương
các thang
đo.
Giai
đoạn
haitheo
liên quan
đếnđoạn.
việc kiểm
thuyết
pháp nghiên cứunghiên
được cứu
thựcthứ
hiện
hai giai
Giai định
đoạncác
đầugiảtiên
tập nghiên
trung

vào việc phát triển các thang đo dựa trên các định nghĩa của từng nhân tố, giai đoạn này chủ yếu
76
Số 299 tháng 5/2022
điều chỉnh các thang đo đã được xác định trong các nghiên cứu trước đây. Giá trị nội dung đã
được đánh giá để đảm bảo tính nhất quán của các thang đo. Giai đoạn nghiên cứu thứ hai liên


Chapter 2 About half way between West Egg and New York the motor-road hastily joins the railroad and runs beside it for a quarter of a mile, so as to shrink away from a certain desolate area of land. This is a valley of ashes—a fantastic farm where ashes grow like wheat into ridges and hills and grotesque gardens where ashes take the forms of houses and chimneys and rising smoke and finally, with a transcen- dent effort, of men who move dimly and already crumbling through the powdery air. Occasionally a line of grey cars crawls along an invisible track, gives out a ghastly creak and comes to rest, and immediately the ash-grey men swarm up with leaden spades and stir up an impenetrable cloud which screens their obscure operations from your sight. But above the grey land and the spasms of bleak dust which drift endlessly over it, you perceive, after a moment, the eyes of Doctor T. J. Eckleburg. The eyes of Doctor T. J. Eckleburg are blue and gigantic—their retinas are one yard high. They look out of no face but, instead, from a pair of enormous yellow spectacles which pass over a nonexistent nose. Evidently some wild wag of an oculist set them there to fatten his practice in the borough of Queens, and then sank down himself into eternal blindness or forgot them and moved away. But his eyes, dimmed a little by many paintles

the sol- Free eBooks at Planet eBook.com 27 emn dumping ground. The valley of ashes is bounded on one side by a small foul river, and when the drawbridge is up to let barges through, the passengers on waiting trains can stare at the dismal scene for as long as half an hour. There is always a halt there of at least a minute and it was because of this that I first met Tom Buchanan’s mistress. The fact that he had one was insisted upon wherever he was known. His acquaintances resented the fact that he turned up in popular restaurants with her and, leaving her at a table, sauntered about, chatting with whomsoever he knew. Though I was curious to see her I had no desire to meet her—but I did. I went up to New York with Tom on the train one afternoon and when we stopped by the ashheaps he jumped to his feet and taking hold of my elbow literally forced me from the car. ‘We’re getting off!’ he insisted. ‘I want you to meet my girl.’ I think he’d tanked up a good deal at luncheon and his determination to have my company bordered on violence. The supercilious assumption was that on Sunday afternoon I had nothing better to do. I followed him over a low white-washed railroad fence and we walked back a hundred yards along the road un- der Doctor Eckleburg’s persistent stare. The only building in sight was a small block of yellow bri

sort of compact Main Street ministering to it and contiguous to absolutely nothing. One of the three shops it contained was for rent and another was an all-night 28 The Great Gatsby restaurant approached by a trail of ashes; the third was a garage—Repairs. GEORGE B. WILSON. Cars Bought and Sold—and I followed Tom inside. The interior was unprosperous and bare; the only car vis- ible was the dust-covered wreck of a Ford which crouched in a dim corner. It had occurred to me that this shadow of a garage must be a blind and that sumptuous and romantic apartments were concealed overhead when the proprietor himself appeared in the door of an office, wiping his hands on a piece of waste. He was a blonde, spiritless man, anae- mic, and faintly handsome. When he saw us a damp gleam of hope sprang into his light blue eyes. ‘Hello, Wilson, old man,’ said Tom, slapping him jovially on the shoulder. ‘How’s business?’ ‘I can’t complain,’ answered Wilson unconvincingly. ‘When are you going to sell me that car?’ ‘Next week; I’ve got my man working on it now.’ ‘Works pretty slow, don’t he?’ ‘No, he doesn’t,’ said Tom coldly. ‘And if you feel that way about it, maybe I’d better sell it somewhere else after all.’ ‘I don’t mean that,’ explained Wilson quickly. ‘I just meant——‘ His voice faded off and Tom glanced impatiently around the garag

cứu bằng cách sử dụng dữ liệu thu thập được từ những khách hàng đã từng mua và trải nghiệm trên trang
thương mai điện tử Shopee.

in a mo- ment the thickish figure of a woman blocked out the light from the office door. She was in the middle thirties, and faintly stout, but she carried her surplus flesh sensuously as some women can. Her face, above a spotted dress of dark blue crepe-de-chine, contained no facet or gleam of beauty Free eBooks at Planet eBook.com 29 but there was an immediately perceptible vitality about her as if the nerves of her body were continually smouldering. She smiled slowly and walking through her husband as if he were a ghost shook hands with Tom, looking him flush in the eye. Then she wet her lips and without turning around spoke to her husband in a soft, coarse voice: ‘Get some chairs, why don’t you, so somebody can sit down.’ ‘Oh, sure,’ agreed Wilson hurriedly and went toward the little office, mingling immediately with the cement color of the walls. A white ashen dust veiled his dark suit and his pale hair as it veiled everything in the vicinity—except his wife, who moved close to Tom. ‘I want to see you,’ said Tom intently. ‘Get on the next train.’ ‘All right.’ ‘I’ll meet you by the news-stand on the lower level.’ She nodded and moved away from him just as George Wilson emerged with two chairs from his office door. We waited for her down the road and out of sight. It was a few days before the Fourth of July, and a grey, scrawny It

along the rail- road track. ‘Terrible place, isn’t it,’ said Tom, exchanging a frown with Doctor Eckleburg. ‘Awful.’ ‘It does her good to get away.’ ‘Doesn’t her husband object?’ ‘Wilson? He thinks she goes to see her sister in New 30 The Great Gatsby York. He’s so dumb he doesn’t know he’s alive.’ So Tom Buchanan and his girl and I went up togeth- er to New York—or not quite together, for Mrs. Wilson sat discreetly in another car. Tom deferred that much to the sensibilities of those East Eggers who might be on the train. She had changed her dress to a brown figured mus- lin which stretched tight over her rather wide hips as Tom helped her to the platform in New York. At the news-stand she bought a copy of ‘Town Tattle’ and a moving-picture magazine and, in the station drug store, some cold cream and a small flask of perfume. Upstairs, in the solemn echo- ing drive she let four taxi cabs drive away before she selected a new one, lavender-colored with grey upholstery, and in this we slid out from the mass of the station into the glow- ing sunshine. But immediately she turned sharply from the window and leaning forward tapped on the front glass. ‘I want to get one of those dogs,’ she said earnestly. ‘I want to get one for the apartment. They’re nice to have—a dog.’ We backed up to a grey old man who bore an absurd re- semblance to

from his neck, cowered a dozen very recent puppies of an inde- terminate breed. ‘What kind are they?’ asked Mrs. Wilson eagerly as he came to the taxi-window. ‘All kinds. What kind do you want, lady?’ ‘I’d like to get one of those police dogs; I don’t suppose you got that kind?’ Free eBooks at Planet eBook.com 31 The man peered doubtfully into the basket, plunged in his hand and drew one up, wriggling, by the back of the neck. ‘That’s no police dog,’ said Tom. ‘No, it’s not exactly a polICE dog,’ said the man with disappointment in his voice. ‘It’s more of an airedale.’ He passed his hand over the brown wash-rag of a back. ‘Look at that coat. Some coat. That’s a dog that’ll never bother you with catching cold.’ ‘I think it’s cute,’ said Mrs. Wilson enthusiastically. ‘How much is it?’ ‘That dog?’ He looked at it admiringly. ‘That dog will cost you ten dollars.’ The airedale—undoubtedly there was an airedale con- cerned in it somewhere though its feet were startlingly white—changed hands and settled down into Mrs. Wilson’s lap, where she fondled the weather-proof coat with rapture. ‘Is it a boy or a girl?’ she asked delicately. ‘That dog? That dog’s a boy.’ ‘It’s a bitch,’ said Tom decisively. ‘Here’s your money. Go and buy ten more dogs with it.’ We drove over to Fifth Avenue, so warm and soft, almost pastoral, on the summer Sunday afternoon tha

3.1 Phát triển thang đo

great flock of white sheep turn the corner. ‘Hold on,’ I said, ‘I have to leave you here.’ ‘No, you don’t,’ interposed Tom quickly. ‘Myrtle’ll be hurt if you don’t come up to the apartment. Won’t you, Myrtle?’ 32 The Great Gatsby ‘Come on,’ she urged. ‘I’ll telephone my sister Cathe- rine. She’s said to be very beautiful by people who ought to know.’ ‘Well, I’d like to, but——‘ We went on, cutting back again over the Park toward the West Hundreds. At 158th Street the cab stopped at one slice in a long white cake of apartment houses. Throwing a regal homecoming glance around the neighborhood, Mrs. Wil- son gathered up her dog and her other purchases and went haughtily in. ‘I’m going to have the McKees come up,’ she announced as we rose in the elevator. ‘And of course I got to call up my sister, too.’ The apartment was on the top floor—a small living room, a small dining room, a small bedroom and a bath. The living room was crowded to the doors with a set of tap- estried furniture entirely too large for it so that to move about was to stumble continually over scenes of ladies swinging in the gardens of Versailles. The only picture was an over-enlarged photograph, apparently a hen sitting on a blurred rock. Looked at from a distance however the hen resolved itself into a bonnet and the countenance of a stout old lady beamed down into the

Các biến quan sát của mỗi nhân tố trong nghiên cứu được điều chỉnh từ các nghiên cứu trước đây. Tác
giả đã tiến hành những điều chỉnh nhỏ về từ ngữ của các biến quan sát trước đây cho phù hợp với bối cảnh
nghiên cứu. Vì nghiên cứu này được tiến hành tại thị trường Việt Nam, nên các biến quan sát đã được dịch

từ tiếng Anh sang tiếng Việt và sau đó dịch lại sang tiếng Anh để kiểm tra độ chính xác. Nếu cần thiết, bản
dịch tiếng Việt có thể được điều chỉnh.

‘lay on the table together with a copy of ‘Simon Called Peter’ and some of the small scandal magazines of Broadway. Mrs. Wilson was first concerned with the dog. A reluctant elevator boy went for a box full of straw and some milk to which he added on his own initiative a tin of large hard dog biscuits—one of which decomposed apathetically Free eBooks at Planet eBook.com 33 in the saucer of milk all afternoon. Meanwhile Tom brought out a bottle of whiskey from a locked bureau door. I have been drunk just twice in my life and the second time was that afternoon so everything that happened has a dim hazy cast over it although until after eight o’clock the apartment was full of cheerful sun. Sitting on Tom’s lap Mrs. Wilson called up several people on the telephone; then there were no cigarettes and I went out to buy some at the drug store on the corner. When I came back they had disap- peared so I sat down discreetly in the living room and read a chapter of ‘Simon Called Peter’—either it was terrible stuff or the whiskey distorted things because it didn’t make any sense to me. Just as Tom and Myrtle—after the first drink Mrs. Wil- son and I called each other by our first names—reappeared, company commenced to arrive at the apartment door. The sister, Catherine, was a slender, worldly girl of about thirty with a solid sticky bob of r

white. Her eyebrows had been plucked and then drawn on again at a more rakish angle but the efforts of nature toward the restoration of the old alignment gave a blurred air to her face. When she moved about there was an incessant clicking as innumerable pottery bracelets jin- gled up and down upon her arms. She came in with such a proprietary haste and looked around so possessively at the furniture that I wondered if she lived here. But when I asked her she laughed immoderately, repeated my question aloud and told me she lived with a girl friend at a hotel. Mr. McKee was a pale feminine man from the flat below.

Thang đo Likert 5 điểm từ 1 = “hồn tồn khơng đồng ý” đến 5 “Hoàn toàn đồng ý” được sử dụng để
đo lường các biến quan sát trong nghiên cứu. Ý định mua được đo lường bởi 3 biến quan sát của Belanche
& cộng sự (2012). Thái độ đối với mua trực tuyến được đo lường bởi 3 biến quan sát của Tandon & cộng
sự (2016). Sự hài lòng của khách hàng được đo lường bởi 4 biến quan sát của Belanche & cộng sự (2012).
Trong khi đó, các nhân tố của tính khả dụng như tính dễ sử dụng, dễ hiểu, dễ mua và dễ đặt hàng được đo
lường lần lượt là 3, 4, 3, 4 biến quan sát được ứng dụng từ các nghiên cứu của Roy & cộng sự (2001), Kim
& Eom (2002) và Flavián & cộng sự (2006).
3.2 Thu thập và phân tích dữ liệu
Để kiểm định các giả thuyết nghiên cứu, một cuộc khảo sát trực tuyến đã được thực hiện với những khách
hàng tại Việt Nam đã từng mua sắm và trải nghiệm trên trang Shopee. Bảng hỏi nghiên cứu chính sử dụng
mẫu thuận tiện đối với những khách hàng đã từng mua sắm và trải nghiệm trên trang thương mại điện tử
Shopee tại Việt Nam, từ tháng 11 đến tháng 12 năm 2021. Với 527 phiếu khảo sát được thu thập, sau khi sàng
lọc và loại bỏ các phiếu không hợp lệ, tác giả sử dụng 509 phiếu hợp lệ để dùng trong phân tích chính thức.
Trong số những người trả lời, có 141 (27,7%) là nam, 368 (72,3%) là nữ. Ngoài ra, đa phần số người được
hỏi đều đã sử dụng trang thương mại điện tử Shopee để mua sắm từ 1 đến 3 năm (61,7%).
SPSS 22.0 và Amos 24.0 đã được sử dụng để phân tích dự liệu. Tác giả sử dụng tiếp cận hai bước của
Anderson & Gerbing (1988). Đầu tiên, Phân tích nhân tố khẳng định (CFA) để kiểm tra độ phù hợp của mỗi
thang đo và cấu trúc của mỗi nhân tố. Thứ hai, mơ hình cấu trúc tuyến tính (SEM) đã được sử dụng để kiểm
định các giả thuyết nghiên cứu.
4. Kết quả nghiên cứu
4.1. Kiểm định thang đo
CFA được sử dụng để xác định tính đơn hướng, độ tin cậy và tính hợp lệ của thang đo sau các giai đoạn
phân tích mơ tả ban đầu. Các kết quả kiểm tra chỉ số thang đo đều được chấp nhận. Dự trên các chỉ số, kết

Bảng
1: Tổng
hợphợp
hệ số
alpha,
CRCR
và AVE
của của
thang
đo chính
thứcthức
Bảng
2: Tổng
hệ Cronbach’s
số Cronbach’s
alpha,
và AVE
thang
đo chính
Stt

Nhân tố

Biến quan
sát

Cronbach’s
alpha

CR

AVE

Ký hiệu

1

Ý định mua hàng

3

0,889

0,902

0,755

INT

2

Thái độ mua hàng

3

0,780

0,797

0,569

ATB

3

Sự hài lịng của khách
hàng

4

0,885

0,885

0,657

SAT

4

Tính dễ sử dụng

3

0,851

0,859

0,693

EUS

5

Tính dễ hiểu

4

0,828

0,828

0,548

EUN

6

Tính dễ mua

3

0,802

0,806

0,582

EPU

7

Tính dễ đặt hàng

4

0,852

0,858

0,604

EOR

77
Số 299 tháng 5/2022
4.2. Kiểm định mơ hình và các giả thuyết nghiên cứu
Mơ hình cấu trúc tuyến tính (SEM) đã được sử dụng để đánh giá mơ hình nghiên cứu đề xuất và


Chapter 2 About half way between West Egg and New York the motor-road hastily joins the railroad and runs beside it for a quarter of a mile, so as to shrink away from a certain desolate area of land. This is a valley of ashes—a fantastic farm where ashes grow like wheat into ridges and hills and grotesque gardens where ashes take the forms of houses and chimneys and rising smoke and finally, with a transcen- dent effort, of men who move dimly and already crumbling through the powdery air. Occasionally a line of grey cars crawls along an invisible track, gives out a ghastly creak and comes to rest, and immediately the ash-grey men swarm up with leaden spades and stir up an impenetrable cloud which screens their obscure operations from your sight. But above the grey land and the spasms of bleak dust which drift endlessly over it, you perceive, after a moment, the eyes of Doctor T. J. Eckleburg. The eyes of Doctor T. J. Eckleburg are blue and gigantic—their retinas are one yard high. They look out of no face but, instead, from a pair of enormous yellow spectacles which pass over a nonexistent nose. Evidently some wild wag of an oculist set them there to fatten his practice in the borough of Queens, and then sank down himself into eternal blindness or forgot them and moved away. But his eyes, dimmed a little by many paintles

the sol- Free eBooks at Planet eBook.com 27 emn dumping ground. The valley of ashes is bounded on one side by a small foul river, and when the drawbridge is up to let barges through, the passengers on waiting trains can stare at the dismal scene for as long as half an hour. There is always a halt there of at least a minute and it was because of this that I first met Tom Buchanan’s mistress. The fact that he had one was insisted upon wherever he was known. His acquaintances resented the fact that he turned up in popular restaurants with her and, leaving her at a table, sauntered about, chatting with whomsoever he knew. Though I was curious to see her I had no desire to meet her—but I did. I went up to New York with Tom on the train one afternoon and when we stopped by the ashheaps he jumped to his feet and taking hold of my elbow literally forced me from the car. ‘We’re getting off!’ he insisted. ‘I want you to meet my girl.’ I think he’d tanked up a good deal at luncheon and his determination to have my company bordered on violence. The supercilious assumption was that on Sunday afternoon I had nothing better to do. I followed him over a low white-washed railroad fence and we walked back a hundred yards along the road un- der Doctor Eckleburg’s persistent stare. The only building in sight was a small block of yellow bri

sort of compact Main Street ministering to it and contiguous to absolutely nothing. One of the three shops it contained was for rent and another was an all-night 28 The Great Gatsby restaurant approached by a trail of ashes; the third was a garage—Repairs. GEORGE B. WILSON. Cars Bought and Sold—and I followed Tom inside. The interior was unprosperous and bare; the only car vis- ible was the dust-covered wreck of a Ford which crouched in a dim corner. It had occurred to me that this shadow of a garage must be a blind and that sumptuous and romantic apartments were concealed overhead when the proprietor himself appeared in the door of an office, wiping his hands on a piece of waste. He was a blonde, spiritless man, anae- mic, and faintly handsome. When he saw us a damp gleam of hope sprang into his light blue eyes. ‘Hello, Wilson, old man,’ said Tom, slapping him jovially on the shoulder. ‘How’s business?’ ‘I can’t complain,’ answered Wilson unconvincingly. ‘When are you going to sell me that car?’ ‘Next week; I’ve got my man working on it now.’ ‘Works pretty slow, don’t he?’ ‘No, he doesn’t,’ said Tom coldly. ‘And if you feel that way about it, maybe I’d better sell it somewhere else after all.’ ‘I don’t mean that,’ explained Wilson quickly. ‘I just meant——‘ His voice faded off and Tom glanced impatiently around the garag

quả CFA cho thấy khả năng tương thích với mơ hình là khả thi: Chi-square = 911,760, p = .000; Chi-square/
df (CMIN/DF) = 3.947, GFI = 0.880, RMSEA = 0.076, IFI = 0.921, TLI = 0.905, CFI = 0.921. Tất cả các
hệ số tải về nhân tố chuẩn hóa của các thang đo đều lớn hơn 0,6 (P <0,001). Hơn nữa, độ tin cậy tổng hợp
(CR) của bảy nhân tố đều lớn hơn 0,7 và tất cả các giá trị AVE đều lớn hơn 0,5 cho thấy các khái niệm đều

đạt tính đơn hướng và tính hội tụ. Các thang đo đều đạt tính đơn nguyên và đạt được giá trị phân biệt do hệ
số tương quan giữa các khái niệm trên phạm vi tổng thể đều khác biệt với 1, có ý nghĩa thống kê P < 0,05 và
giá trị căn bậc hai của A.V.E của từng khái niệm lớn hơn các hệ số tương quan giữa các khái niệm này với
các khái niệm khác. Ngoài ra hệ số Cronbach’s alpha được tính tốn cho từng thang đo nằm trong khoảng
từ 0,780 đến 0,889. Kết quả được chi tiết trong Bảng 1.

in a mo- ment the thickish figure of a woman blocked out the light from the office door. She was in the middle thirties, and faintly stout, but she carried her surplus flesh sensuously as some women can. Her face, above a spotted dress of dark blue crepe-de-chine, contained no facet or gleam of beauty Free eBooks at Planet eBook.com 29 but there was an immediately perceptible vitality about her as if the nerves of her body were continually smouldering. She smiled slowly and walking through her husband as if he were a ghost shook hands with Tom, looking him flush in the eye. Then she wet her lips and without turning around spoke to her husband in a soft, coarse voice: ‘Get some chairs, why don’t you, so somebody can sit down.’ ‘Oh, sure,’ agreed Wilson hurriedly and went toward the little office, mingling immediately with the cement color of the walls. A white ashen dust veiled his dark suit and his pale hair as it veiled everything in the vicinity—except his wife, who moved close to Tom. ‘I want to see you,’ said Tom intently. ‘Get on the next train.’ ‘All right.’ ‘I’ll meet you by the news-stand on the lower level.’ She nodded and moved away from him just as George Wilson emerged with two chairs from his office door. We waited for her down the road and out of sight. It was a few days before the Fourth of July, and a grey, scrawny It

along the rail- road track. ‘Terrible place, isn’t it,’ said Tom, exchanging a frown with Doctor Eckleburg. ‘Awful.’ ‘It does her good to get away.’ ‘Doesn’t her husband object?’ ‘Wilson? He thinks she goes to see her sister in New 30 The Great Gatsby York. He’s so dumb he doesn’t know he’s alive.’ So Tom Buchanan and his girl and I went up togeth- er to New York—or not quite together, for Mrs. Wilson sat discreetly in another car. Tom deferred that much to the sensibilities of those East Eggers who might be on the train. She had changed her dress to a brown figured mus- lin which stretched tight over her rather wide hips as Tom helped her to the platform in New York. At the news-stand she bought a copy of ‘Town Tattle’ and a moving-picture magazine and, in the station drug store, some cold cream and a small flask of perfume. Upstairs, in the solemn echo- ing drive she let four taxi cabs drive away before she selected a new one, lavender-colored with grey upholstery, and in this we slid out from the mass of the station into the glow- ing sunshine. But immediately she turned sharply from the window and leaning forward tapped on the front glass. ‘I want to get one of those dogs,’ she said earnestly. ‘I want to get one for the apartment. They’re nice to have—a dog.’ We backed up to a grey old man who bore an absurd re- semblance to

from his neck, cowered a dozen very recent puppies of an inde- terminate breed. ‘What kind are they?’ asked Mrs. Wilson eagerly as he came to the taxi-window. ‘All kinds. What kind do you want, lady?’ ‘I’d like to get one of those police dogs; I don’t suppose you got that kind?’ Free eBooks at Planet eBook.com 31 The man peered doubtfully into the basket, plunged in his hand and drew one up, wriggling, by the back of the neck. ‘That’s no police dog,’ said Tom. ‘No, it’s not exactly a polICE dog,’ said the man with disappointment in his voice. ‘It’s more of an airedale.’ He passed his hand over the brown wash-rag of a back. ‘Look at that coat. Some coat. That’s a dog that’ll never bother you with catching cold.’ ‘I think it’s cute,’ said Mrs. Wilson enthusiastically. ‘How much is it?’ ‘That dog?’ He looked at it admiringly. ‘That dog will cost you ten dollars.’ The airedale—undoubtedly there was an airedale con- cerned in it somewhere though its feet were startlingly white—changed hands and settled down into Mrs. Wilson’s lap, where she fondled the weather-proof coat with rapture. ‘Is it a boy or a girl?’ she asked delicately. ‘That dog? That dog’s a boy.’ ‘It’s a bitch,’ said Tom decisively. ‘Here’s your money. Go and buy ten more dogs with it.’ We drove over to Fifth Avenue, so warm and soft, almost pastoral, on the summer Sunday afternoon tha

great flock of white sheep turn the corner. ‘Hold on,’ I said, ‘I have to leave you here.’ ‘No, you don’t,’ interposed Tom quickly. ‘Myrtle’ll be hurt if you don’t come up to the apartment. Won’t you, Myrtle?’ 32 The Great Gatsby ‘Come on,’ she urged. ‘I’ll telephone my sister Cathe- rine. She’s said to be very beautiful by people who ought to know.’ ‘Well, I’d like to, but——‘ We went on, cutting back again over the Park toward the West Hundreds. At 158th Street the cab stopped at one slice in a long white cake of apartment houses. Throwing a regal homecoming glance around the neighborhood, Mrs. Wil- son gathered up her dog and her other purchases and went haughtily in. ‘I’m going to have the McKees come up,’ she announced as we rose in the elevator. ‘And of course I got to call up my sister, too.’ The apartment was on the top floor—a small living room, a small dining room, a small bedroom and a bath. The living room was crowded to the doors with a set of tap- estried furniture entirely too large for it so that to move about was to stumble continually over scenes of ladies swinging in the gardens of Versailles. The only picture was an over-enlarged photograph, apparently a hen sitting on a blurred rock. Looked at from a distance however the hen resolved itself into a bonnet and the countenance of a stout old lady beamed down into the

‘lay on the table together with a copy of ‘Simon Called Peter’ and some of the small scandal magazines of Broadway. Mrs. Wilson was first concerned with the dog. A reluctant elevator boy went for a box full of straw and some milk to which he added on his own initiative a tin of large hard dog biscuits—one of which decomposed apathetically Free eBooks at Planet eBook.com 33 in the saucer of milk all afternoon. Meanwhile Tom brought out a bottle of whiskey from a locked bureau door. I have been drunk just twice in my life and the second time was that afternoon so everything that happened has a dim hazy cast over it although until after eight o’clock the apartment was full of cheerful sun. Sitting on Tom’s lap Mrs. Wilson called up several people on the telephone; then there were no cigarettes and I went out to buy some at the drug store on the corner. When I came back they had disap- peared so I sat down discreetly in the living room and read a chapter of ‘Simon Called Peter’—either it was terrible stuff or the whiskey distorted things because it didn’t make any sense to me. Just as Tom and Myrtle—after the first drink Mrs. Wil- son and I called each other by our first names—reappeared, company commenced to arrive at the apartment door. The sister, Catherine, was a slender, worldly girl of about thirty with a solid sticky bob of r

white. Her eyebrows had been plucked and then drawn on again at a more rakish angle but the efforts of nature toward the restoration of the old alignment gave a blurred air to her face. When she moved about there was an incessant clicking as innumerable pottery bracelets jin- gled up and down upon her arms. She came in with such a proprietary haste and looked around so possessively at the furniture that I wondered if she lived here. But when I asked her she laughed immoderately, repeated my question aloud and told me she lived with a girl friend at a hotel. Mr. McKee was a pale feminine man from the flat below.

4.2. Kiểm định mơ hình và các giả thuyết nghiên cứu
Mơ hình cấu trúc tuyến tính (SEM) đã được sử dụng để đánh giá mơ hình nghiên cứu đề xuất và kiểm định các
giả thuyết nghiên cứu. Sự phù hợp của mơ hình đã được chấp nhận: Chi-square = 912,306; Chi-square/df = 3,932;
p = 0,000; GFI = 0,861; TLI = 0,906; CFI = 0.921; RMSEA = 0.076.
Cũng từ phân tích SEM, các mối quan hệ giả thuyết đã được kiểm tra. Sự hài lòng của khách hàng có ảnh
hưởng tích cực đến thái độ mua hàng trực tuyến (ß = 0.808, t = 8,013, p < 0,001) và ý định mua của người
tiêu dùng (ß = 0.605, t = 7,670, p < 0,001). Do đó, các giả thuyết H1 và H2 đã được chấp nhận. Tính dễ
sử dụng có ảnh hưởng tích cực đến sự hài lịng của khách hàng (ß = 0,371, t = 7,925, p < 0,001), đến thái
độ mua (ß = 0,124, t = 2,362, p < 0,05) và đến ý định mua (ß = 0,135, t = 2,723, p < 0,01). Do đó, các giả
thuyết H3a, H3b và H3c đã được chấp nhận. Giả thuyết H4a và H4b cũng được chấp nhận, khi tính dễ hiểu
có ảnh hưởng tích cực đến sự hài lịng của khách hàng (ß = 0,472, t = 9,919, p < 0,001) và thái độ mua hàng
(ß = 0,179, t = 2,945, p < 0,01). Tuy nhiên, tính dễ hiệu lại không nhận thấy ảnh hưởng đến ý định mua (ß =

0,096, t = 1,726, p = 0,084). Do đó, giả thuyết H4c khơng được chấp nhận. Tính dễ mua có ảnh hưởng tích
cực đến sự hài lịng của khách hàng (ß = 0.327, t = 7,046, p < 0,001). Nên giả thuyết H5a được chấp nhận.
Tuy nhiên, kết quả SEM cho thấy khơng có bằng chứng về mối quan hệ giữa tính dễ mua với thái độ mua (ß
Hình 2: Kết quả kiểm định mơ hình nghiên cứu lý thuyết (chuẩn hóa)

Số 299 tháng 5/2022

78
Bảng 3: Kết quả kiểm định mối quan hệ (chuẩn hóa)
Estimate

S.E.

C.R.

P

Giả thuyết


Chapter 2 About half way between West Egg and New York the motor-road hastily joins the railroad and runs beside it for a quarter of a mile, so as to shrink away from a certain desolate area of land. This is a valley of ashes—a fantastic farm where ashes grow like wheat into ridges and hills and grotesque gardens where ashes take the forms of houses and chimneys and rising smoke and finally, with a transcen- dent effort, of men who move dimly and already crumbling through the powdery air. Occasionally a line of grey cars crawls along an invisible track, gives out a ghastly creak and comes to rest, and immediately the ash-grey men swarm up with leaden spades and stir up an impenetrable cloud which screens their obscure operations from your sight. But above the grey land and the spasms of bleak dust which drift endlessly over it, you perceive, after a moment, the eyes of Doctor T. J. Eckleburg. The eyes of Doctor T. J. Eckleburg are blue and gigantic—their retinas are one yard high. They look out of no face but, instead, from a pair of enormous yellow spectacles which pass over a nonexistent nose. Evidently some wild wag of an oculist set them there to fatten his practice in the borough of Queens, and then sank down himself into eternal blindness or forgot them and moved away. But his eyes, dimmed a little by many paintles

the sol- Free eBooks at Planet eBook.com 27 emn dumping ground. The valley of ashes is bounded on one side by a small foul river, and when the drawbridge is up to let barges through, the passengers on waiting trains can stare at the dismal scene for as long as half an hour. There is always a halt there of at least a minute and it was because of this that I first met Tom Buchanan’s mistress. The fact that he had one was insisted upon wherever he was known. His acquaintances resented the fact that he turned up in popular restaurants with her and, leaving her at a table, sauntered about, chatting with whomsoever he knew. Though I was curious to see her I had no desire to meet her—but I did. I went up to New York with Tom on the train one afternoon and when we stopped by the ashheaps he jumped to his feet and taking hold of my elbow literally forced me from the car. ‘We’re getting off!’ he insisted. ‘I want you to meet my girl.’ I think he’d tanked up a good deal at luncheon and his determination to have my company bordered on violence. The supercilious assumption was that on Sunday afternoon I had nothing better to do. I followed him over a low white-washed railroad fence and we walked back a hundred yards along the road un- der Doctor Eckleburg’s persistent stare. The only building in sight was a small block of yellow bri

sort of compact Main Street ministering to it and contiguous to absolutely nothing. One of the three shops it contained was for rent and another was an all-night 28 The Great Gatsby restaurant approached by a trail of ashes; the third was a garage—Repairs. GEORGE B. WILSON. Cars Bought and Sold—and I followed Tom inside. The interior was unprosperous and bare; the only car vis- ible was the dust-covered wreck of a Ford which crouched in a dim corner. It had occurred to me that this shadow of a garage must be a blind and that sumptuous and romantic apartments were concealed overhead when the proprietor himself appeared in the door of an office, wiping his hands on a piece of waste. He was a blonde, spiritless man, anae- mic, and faintly handsome. When he saw us a damp gleam of hope sprang into his light blue eyes. ‘Hello, Wilson, old man,’ said Tom, slapping him jovially on the shoulder. ‘How’s business?’ ‘I can’t complain,’ answered Wilson unconvincingly. ‘When are you going to sell me that car?’ ‘Next week; I’ve got my man working on it now.’ ‘Works pretty slow, don’t he?’ ‘No, he doesn’t,’ said Tom coldly. ‘And if you feel that way about it, maybe I’d better sell it somewhere else after all.’ ‘I don’t mean that,’ explained Wilson quickly. ‘I just meant——‘ His voice faded off and Tom glanced impatiently around the garag

= 0,043, t = 0,847, p = 0,397) và ý định mua hàng (ß = -0,045, t = -0,928, p = 0,354), vì thế giả thuyết H5b
và H5c không được chấp nhận. Cuối cùng, giả thuyết H6a và H6b đã được chấp nhận, khi tính dễ đặt hàng
có ảnh hưởng tích cực đến sự hài lịng của khách hàng (ß = 0,303, t = 6,968, p < 0,001) và thái độ mua (ß =
0,155, t = 3,071, p < 0,01). Trong khi đó, kết quả SEM cho thấy khơng có bằng chứng về mối quan hệ giữa

tính dễ đặt hàng với ý định mua hàng (ß = -0,091, t = -1,923, p = 0,055), vì vậy giả thuyết H6c đã khơng
được chấp nhận.
Bảng 2:
3: Kết quả kiểm định mối quan hệ (chuẩn hóa)

in a mo- ment the thickish figure of a woman blocked out the light from the office door. She was in the middle thirties, and faintly stout, but she carried her surplus flesh sensuously as some women can. Her face, above a spotted dress of dark blue crepe-de-chine, contained no facet or gleam of beauty Free eBooks at Planet eBook.com 29 but there was an immediately perceptible vitality about her as if the nerves of her body were continually smouldering. She smiled slowly and walking through her husband as if he were a ghost shook hands with Tom, looking him flush in the eye. Then she wet her lips and without turning around spoke to her husband in a soft, coarse voice: ‘Get some chairs, why don’t you, so somebody can sit down.’ ‘Oh, sure,’ agreed Wilson hurriedly and went toward the little office, mingling immediately with the cement color of the walls. A white ashen dust veiled his dark suit and his pale hair as it veiled everything in the vicinity—except his wife, who moved close to Tom. ‘I want to see you,’ said Tom intently. ‘Get on the next train.’ ‘All right.’ ‘I’ll meet you by the news-stand on the lower level.’ She nodded and moved away from him just as George Wilson emerged with two chairs from his office door. We waited for her down the road and out of sight. It was a few days before the Fourth of July, and a grey, scrawny It

along the rail- road track. ‘Terrible place, isn’t it,’ said Tom, exchanging a frown with Doctor Eckleburg. ‘Awful.’ ‘It does her good to get away.’ ‘Doesn’t her husband object?’ ‘Wilson? He thinks she goes to see her sister in New 30 The Great Gatsby York. He’s so dumb he doesn’t know he’s alive.’ So Tom Buchanan and his girl and I went up togeth- er to New York—or not quite together, for Mrs. Wilson sat discreetly in another car. Tom deferred that much to the sensibilities of those East Eggers who might be on the train. She had changed her dress to a brown figured mus- lin which stretched tight over her rather wide hips as Tom helped her to the platform in New York. At the news-stand she bought a copy of ‘Town Tattle’ and a moving-picture magazine and, in the station drug store, some cold cream and a small flask of perfume. Upstairs, in the solemn echo- ing drive she let four taxi cabs drive away before she selected a new one, lavender-colored with grey upholstery, and in this we slid out from the mass of the station into the glow- ing sunshine. But immediately she turned sharply from the window and leaning forward tapped on the front glass. ‘I want to get one of those dogs,’ she said earnestly. ‘I want to get one for the apartment. They’re nice to have—a dog.’ We backed up to a grey old man who bore an absurd re- semblance to

from his neck, cowered a dozen very recent puppies of an inde- terminate breed. ‘What kind are they?’ asked Mrs. Wilson eagerly as he came to the taxi-window. ‘All kinds. What kind do you want, lady?’ ‘I’d like to get one of those police dogs; I don’t suppose you got that kind?’ Free eBooks at Planet eBook.com 31 The man peered doubtfully into the basket, plunged in his hand and drew one up, wriggling, by the back of the neck. ‘That’s no police dog,’ said Tom. ‘No, it’s not exactly a polICE dog,’ said the man with disappointment in his voice. ‘It’s more of an airedale.’ He passed his hand over the brown wash-rag of a back. ‘Look at that coat. Some coat. That’s a dog that’ll never bother you with catching cold.’ ‘I think it’s cute,’ said Mrs. Wilson enthusiastically. ‘How much is it?’ ‘That dog?’ He looked at it admiringly. ‘That dog will cost you ten dollars.’ The airedale—undoubtedly there was an airedale con- cerned in it somewhere though its feet were startlingly white—changed hands and settled down into Mrs. Wilson’s lap, where she fondled the weather-proof coat with rapture. ‘Is it a boy or a girl?’ she asked delicately. ‘That dog? That dog’s a boy.’ ‘It’s a bitch,’ said Tom decisively. ‘Here’s your money. Go and buy ten more dogs with it.’ We drove over to Fifth Avenue, so warm and soft, almost pastoral, on the summer Sunday afternoon tha

great flock of white sheep turn the corner. ‘Hold on,’ I said, ‘I have to leave you here.’ ‘No, you don’t,’ interposed Tom quickly. ‘Myrtle’ll be hurt if you don’t come up to the apartment. Won’t you, Myrtle?’ 32 The Great Gatsby ‘Come on,’ she urged. ‘I’ll telephone my sister Cathe- rine. She’s said to be very beautiful by people who ought to know.’ ‘Well, I’d like to, but——‘ We went on, cutting back again over the Park toward the West Hundreds. At 158th Street the cab stopped at one slice in a long white cake of apartment houses. Throwing a regal homecoming glance around the neighborhood, Mrs. Wil- son gathered up her dog and her other purchases and went haughtily in. ‘I’m going to have the McKees come up,’ she announced as we rose in the elevator. ‘And of course I got to call up my sister, too.’ The apartment was on the top floor—a small living room, a small dining room, a small bedroom and a bath. The living room was crowded to the doors with a set of tap- estried furniture entirely too large for it so that to move about was to stumble continually over scenes of ladies swinging in the gardens of Versailles. The only picture was an over-enlarged photograph, apparently a hen sitting on a blurred rock. Looked at from a distance however the hen resolved itself into a bonnet and the countenance of a stout old lady beamed down into the

‘lay on the table together with a copy of ‘Simon Called Peter’ and some of the small scandal magazines of Broadway. Mrs. Wilson was first concerned with the dog. A reluctant elevator boy went for a box full of straw and some milk to which he added on his own initiative a tin of large hard dog biscuits—one of which decomposed apathetically Free eBooks at Planet eBook.com 33 in the saucer of milk all afternoon. Meanwhile Tom brought out a bottle of whiskey from a locked bureau door. I have been drunk just twice in my life and the second time was that afternoon so everything that happened has a dim hazy cast over it although until after eight o’clock the apartment was full of cheerful sun. Sitting on Tom’s lap Mrs. Wilson called up several people on the telephone; then there were no cigarettes and I went out to buy some at the drug store on the corner. When I came back they had disap- peared so I sat down discreetly in the living room and read a chapter of ‘Simon Called Peter’—either it was terrible stuff or the whiskey distorted things because it didn’t make any sense to me. Just as Tom and Myrtle—after the first drink Mrs. Wil- son and I called each other by our first names—reappeared, company commenced to arrive at the apartment door. The sister, Catherine, was a slender, worldly girl of about thirty with a solid sticky bob of r

white. Her eyebrows had been plucked and then drawn on again at a more rakish angle but the efforts of nature toward the restoration of the old alignment gave a blurred air to her face. When she moved about there was an incessant clicking as innumerable pottery bracelets jin- gled up and down upon her arms. She came in with such a proprietary haste and looked around so possessively at the furniture that I wondered if she lived here. But when I asked her she laughed immoderately, repeated my question aloud and told me she lived with a girl friend at a hotel. Mr. McKee was a pale feminine man from the flat below.

Estimate

S.E.

C.R.

P

Giả thuyết

ATB

<---

SAT

,808

,110

8,013

***

H1: Được chấp nhận

INT

<---

SAT

,605

,104

7,670

***

H2: Được chấp nhận

SAT

<---

EUS

,371

,043

7,925

***

H3a: Được chấp nhận

ATB

<---

EUS

,124

,052

2,362

,018

H3b: Được chấp nhận

INT

<---

EUS

,135

,060

2,723

,006

H3c: Được chấp nhận

SAT

<---

EUN

,472

,035

9,919

***

H4a: Được chấp nhận

ATB

<---

EUN

,179

,049

2,945

,003

H4b: Được chấp nhận

4.3. Kiểm định vai trị trung gian của sự hài lịng

Để
tích EUN
sâu hơn, các
trung gian
hài lịng
đượcđược
nghiên
INTphân
<--,096 tác động

,055
1,726của sự
,084
H4c:đãKhơng
chấp cứu.
nhận Hàm
Bootstrap
đượcEPU
hiệu chỉnh
sai số với
1000 mẫu
(Baron***
& Kenny,H5a:
1986)
đã chấp
đượcnhận
sử dụng để
SAT đã
<--,327
,040
7,046
Được
<---tác EPU
,048hài lòng.
,847
,397trungH5b:
được
kiểmATB
định các
động trung,043

gian của sự
Tác động
gianKhơng
của sự
hàichấp
lịngnhận
đã được
<---quảEPU
-,045
,056 hệ gián
-,928tiếp từ,354
Khơng(tổng
được chấp
nhận ß =
phân INT
tích, kết
chỉ ra rằng
có mối quan
tính dễH5c:
sử dụng
tác động:
SAT
<--- tác
EOR
,303tiếp: ß =,028
6,968
chấp nhận
0,424,
p < 0,001;
động trực

0,124, p <
0,05; tác***
động giánH6a:
tiếp:Được
ß = 0,300,
p = 0,001),
ATB <--- EOR
,155
,035
3,071
,002
H6b: Được chấp nhận
tính dễ hiểu (tổng tác động: ß = 0,560, p < 0,01; tác động trực tiếp: ß = 0,179, p < 0,01; tác động
INT
<--- EOR
-,091
,040
-1,923
,055
H6c: Khơng được chấp nhận
gián tiếp: ß = 0,381, p = 0,001), tính dễ mua (tổng tác động: ß = 0,307, p < 0,01; tác động trực
4.3. ßKiểm
định vai
trungtác
gian
củagián
sự hài
lòng
tiếp:
= 0,043,

p =trò
0,397;
động
tiếp:
ß = 0,264, p = 0,002) và tính dễ đặt hàng (tổng tác
Để
phân
tích
sâu
hơn,
các
tác
động
trung
gian
của
sự hài plịng
đã được
nghiêngián
cứu.tiếp:
Hàmß Bootstrap
động: ß = 0,400, p < 0,01; tác động trực tiếp: ß = 0,155,
< 0,01;
tác động
= 0,245, pđã
được hiệu chỉnh sai số với 1000 mẫu (Baron & Kenny, 1986) đã được sử dụng để kiểm định các tác động
= 0,001) tới thái độ đối với mua hàng trực tuyến. Tiếp theo, tác động trung gian của sự hài lòng
trung gian của sự hài lòng. Tác động trung gian của sự hài lịng đã được phân tích, kết quả chỉ ra rằng có mối
đến hệ
ý định

cũng
phân
tích.
quảßcũng
chỉ pracó tác
mốiđộng
quantrực
hệ tiếp:
giánßtiếp
từ tínhp <
quan
gián mua
tiếp từ
tínhđã
dễđược
sử dụng
(tổng
tácKết
động:
= 0,424,
0,001;
= 0,124,
0,05;
tácdụng
động(tổng
gián tiếp:
ß = 0,300,
p = 0,001),
tính dễ hiểu

(tổngtrực
tác động:
động
trực
dễ sử
tác động:
ß = 0,359,
p < 0,001;
tác động
tiếp: ß = 0,560,
0,135,pp<<0,01;
0,01;táctác
động
tiếp:
= 0,179,
< 0,01;ptác
động gián
tiếp:
= 0,381,
= 0,001),
mua (tổng
tác động:
ß = 0,307,
giánß tiếp:
ß =p0,224,
= 0,001),
tính
dễßhiểu
(tổngp tác
động:tính

ß =dễ0,369,
p < 0,01;
tác động
trực p
< 0,01; tác động trực tiếp: ß = 0,043, p = 0,397; tác động gián tiếp: ß = 0,264, p = 0,002) và tính dễ đặt hàng
tiếp: ß = 0,096, p = 0,084; tác động gián tiếp: ß = 0,285, p = 0,001), tính dễ mua (tổng tác động: ß
(tổng tác động: ß = 0,400, p < 0,01; tác động trực tiếp: ß = 0,155, p < 0,01; tác động gián tiếp: ß = 0,245, p =
= 0,153,
p <độ0,01;
tácmua
động
trựctrực
tiếp:
ß =Tiếp
-0,045,
= động
0,354;
tác gian
độngcủa
gián
tiếp:
ß =đến
0,198,
=
0,001)
tới thái
đối với
hàng
tuyến.
theo,ptác

trung
sự hài
lịng
ý địnhp mua
0,001)
và tính
dễtích.
đặt hàng
(tổng
ß=
p 0,01;
trực
ß =(tổng
-0,091,
p=
cũng
đã được
phân
Kết quả
cũngtác
chỉđộng:
ra rằng
có0,092,
mối quan
giántác
tiếpđộng
từ tính
dễ tiếp:
sử dụng

tác động:
ß0,055;
= 0,359,
0,001;
táctiếp:
độngßtrực
tiếp: ßp==0,135,
p 0,01;
tác động
tácp <động
gián
= 0,183,
0,001)
ý định
mua.gián tiếp: ß = 0,224, p = 0,001), tính dễ
hiểu (tổng tác động: ß = 0,369, p < 0,01; tác động trực tiếp: ß = 0,096, p = 0,084; tác động gián tiếp: ß = 0,285,
Bảng 3: Kết quả kiểm định mối quan hệ gián tiếp của sự hài lòng
Bảng 4: Kết quả kiểm định mối quan hệ gián tiếp của sự hài lòng
Hệ số tác động gián tiếp chuẩn hòa
EOR

EPU

EUN

EUS

INT

0,183

0,198

0,285

0,224

ATB

0,245

0,264

0,381

0,300

EOR

EPU

EUN

EUS

INT

0,001

0,001

0,001

0,001

ATB

0,001

0,002

0,001

0,001

Giá trị sig mối quan hệ

79
Số 299 tháng 5/2022
5. Kết luận
Trên cơ sở dữ liệu khảo sát từ 509 quan sát là những khách hàng đã từng mua và trải nghiệm


Chapter 2 About half way between West Egg and New York the motor-road hastily joins the railroad and runs beside it for a quarter of a mile, so as to shrink away from a certain desolate area of land. This is a valley of ashes—a fantastic farm where ashes grow like wheat into ridges and hills and grotesque gardens where ashes take the forms of houses and chimneys and rising smoke and finally, with a transcen- dent effort, of men who move dimly and already crumbling through the powdery air. Occasionally a line of grey cars crawls along an invisible track, gives out a ghastly creak and comes to rest, and immediately the ash-grey men swarm up with leaden spades and stir up an impenetrable cloud which screens their obscure operations from your sight. But above the grey land and the spasms of bleak dust which drift endlessly over it, you perceive, after a moment, the eyes of Doctor T. J. Eckleburg. The eyes of Doctor T. J. Eckleburg are blue and gigantic—their retinas are one yard high. They look out of no face but, instead, from a pair of enormous yellow spectacles which pass over a nonexistent nose. Evidently some wild wag of an oculist set them there to fatten his practice in the borough of Queens, and then sank down himself into eternal blindness or forgot them and moved away. But his eyes, dimmed a little by many paintles

the sol- Free eBooks at Planet eBook.com 27 emn dumping ground. The valley of ashes is bounded on one side by a small foul river, and when the drawbridge is up to let barges through, the passengers on waiting trains can stare at the dismal scene for as long as half an hour. There is always a halt there of at least a minute and it was because of this that I first met Tom Buchanan’s mistress. The fact that he had one was insisted upon wherever he was known. His acquaintances resented the fact that he turned up in popular restaurants with her and, leaving her at a table, sauntered about, chatting with whomsoever he knew. Though I was curious to see her I had no desire to meet her—but I did. I went up to New York with Tom on the train one afternoon and when we stopped by the ashheaps he jumped to his feet and taking hold of my elbow literally forced me from the car. ‘We’re getting off!’ he insisted. ‘I want you to meet my girl.’ I think he’d tanked up a good deal at luncheon and his determination to have my company bordered on violence. The supercilious assumption was that on Sunday afternoon I had nothing better to do. I followed him over a low white-washed railroad fence and we walked back a hundred yards along the road un- der Doctor Eckleburg’s persistent stare. The only building in sight was a small block of yellow bri

sort of compact Main Street ministering to it and contiguous to absolutely nothing. One of the three shops it contained was for rent and another was an all-night 28 The Great Gatsby restaurant approached by a trail of ashes; the third was a garage—Repairs. GEORGE B. WILSON. Cars Bought and Sold—and I followed Tom inside. The interior was unprosperous and bare; the only car vis- ible was the dust-covered wreck of a Ford which crouched in a dim corner. It had occurred to me that this shadow of a garage must be a blind and that sumptuous and romantic apartments were concealed overhead when the proprietor himself appeared in the door of an office, wiping his hands on a piece of waste. He was a blonde, spiritless man, anae- mic, and faintly handsome. When he saw us a damp gleam of hope sprang into his light blue eyes. ‘Hello, Wilson, old man,’ said Tom, slapping him jovially on the shoulder. ‘How’s business?’ ‘I can’t complain,’ answered Wilson unconvincingly. ‘When are you going to sell me that car?’ ‘Next week; I’ve got my man working on it now.’ ‘Works pretty slow, don’t he?’ ‘No, he doesn’t,’ said Tom coldly. ‘And if you feel that way about it, maybe I’d better sell it somewhere else after all.’ ‘I don’t mean that,’ explained Wilson quickly. ‘I just meant——‘ His voice faded off and Tom glanced impatiently around the garag

p = 0,001), tính dễ mua (tổng tác động: ß = 0,153, p < 0,01; tác động trực tiếp: ß = -0,045, p = 0,354; tác động
gián tiếp: ß = 0,198, p = 0,001) và tính dễ đặt hàng (tổng tác động: ß = 0,092, p < 0,01; tác động trực tiếp: ß =
-0,091, p = 0,055; tác động gián tiếp: ß = 0,183, p = 0,001) tới ý định mua.

in a mo- ment the thickish figure of a woman blocked out the light from the office door. She was in the middle thirties, and faintly stout, but she carried her surplus flesh sensuously as some women can. Her face, above a spotted dress of dark blue crepe-de-chine, contained no facet or gleam of beauty Free eBooks at Planet eBook.com 29 but there was an immediately perceptible vitality about her as if the nerves of her body were continually smouldering. She smiled slowly and walking through her husband as if he were a ghost shook hands with Tom, looking him flush in the eye. Then she wet her lips and without turning around spoke to her husband in a soft, coarse voice: ‘Get some chairs, why don’t you, so somebody can sit down.’ ‘Oh, sure,’ agreed Wilson hurriedly and went toward the little office, mingling immediately with the cement color of the walls. A white ashen dust veiled his dark suit and his pale hair as it veiled everything in the vicinity—except his wife, who moved close to Tom. ‘I want to see you,’ said Tom intently. ‘Get on the next train.’ ‘All right.’ ‘I’ll meet you by the news-stand on the lower level.’ She nodded and moved away from him just as George Wilson emerged with two chairs from his office door. We waited for her down the road and out of sight. It was a few days before the Fourth of July, and a grey, scrawny It

along the rail- road track. ‘Terrible place, isn’t it,’ said Tom, exchanging a frown with Doctor Eckleburg. ‘Awful.’ ‘It does her good to get away.’ ‘Doesn’t her husband object?’ ‘Wilson? He thinks she goes to see her sister in New 30 The Great Gatsby York. He’s so dumb he doesn’t know he’s alive.’ So Tom Buchanan and his girl and I went up togeth- er to New York—or not quite together, for Mrs. Wilson sat discreetly in another car. Tom deferred that much to the sensibilities of those East Eggers who might be on the train. She had changed her dress to a brown figured mus- lin which stretched tight over her rather wide hips as Tom helped her to the platform in New York. At the news-stand she bought a copy of ‘Town Tattle’ and a moving-picture magazine and, in the station drug store, some cold cream and a small flask of perfume. Upstairs, in the solemn echo- ing drive she let four taxi cabs drive away before she selected a new one, lavender-colored with grey upholstery, and in this we slid out from the mass of the station into the glow- ing sunshine. But immediately she turned sharply from the window and leaning forward tapped on the front glass. ‘I want to get one of those dogs,’ she said earnestly. ‘I want to get one for the apartment. They’re nice to have—a dog.’ We backed up to a grey old man who bore an absurd re- semblance to

from his neck, cowered a dozen very recent puppies of an inde- terminate breed. ‘What kind are they?’ asked Mrs. Wilson eagerly as he came to the taxi-window. ‘All kinds. What kind do you want, lady?’ ‘I’d like to get one of those police dogs; I don’t suppose you got that kind?’ Free eBooks at Planet eBook.com 31 The man peered doubtfully into the basket, plunged in his hand and drew one up, wriggling, by the back of the neck. ‘That’s no police dog,’ said Tom. ‘No, it’s not exactly a polICE dog,’ said the man with disappointment in his voice. ‘It’s more of an airedale.’ He passed his hand over the brown wash-rag of a back. ‘Look at that coat. Some coat. That’s a dog that’ll never bother you with catching cold.’ ‘I think it’s cute,’ said Mrs. Wilson enthusiastically. ‘How much is it?’ ‘That dog?’ He looked at it admiringly. ‘That dog will cost you ten dollars.’ The airedale—undoubtedly there was an airedale con- cerned in it somewhere though its feet were startlingly white—changed hands and settled down into Mrs. Wilson’s lap, where she fondled the weather-proof coat with rapture. ‘Is it a boy or a girl?’ she asked delicately. ‘That dog? That dog’s a boy.’ ‘It’s a bitch,’ said Tom decisively. ‘Here’s your money. Go and buy ten more dogs with it.’ We drove over to Fifth Avenue, so warm and soft, almost pastoral, on the summer Sunday afternoon tha

great flock of white sheep turn the corner. ‘Hold on,’ I said, ‘I have to leave you here.’ ‘No, you don’t,’ interposed Tom quickly. ‘Myrtle’ll be hurt if you don’t come up to the apartment. Won’t you, Myrtle?’ 32 The Great Gatsby ‘Come on,’ she urged. ‘I’ll telephone my sister Cathe- rine. She’s said to be very beautiful by people who ought to know.’ ‘Well, I’d like to, but——‘ We went on, cutting back again over the Park toward the West Hundreds. At 158th Street the cab stopped at one slice in a long white cake of apartment houses. Throwing a regal homecoming glance around the neighborhood, Mrs. Wil- son gathered up her dog and her other purchases and went haughtily in. ‘I’m going to have the McKees come up,’ she announced as we rose in the elevator. ‘And of course I got to call up my sister, too.’ The apartment was on the top floor—a small living room, a small dining room, a small bedroom and a bath. The living room was crowded to the doors with a set of tap- estried furniture entirely too large for it so that to move about was to stumble continually over scenes of ladies swinging in the gardens of Versailles. The only picture was an over-enlarged photograph, apparently a hen sitting on a blurred rock. Looked at from a distance however the hen resolved itself into a bonnet and the countenance of a stout old lady beamed down into the

5. Kết luận

‘lay on the table together with a copy of ‘Simon Called Peter’ and some of the small scandal magazines of Broadway. Mrs. Wilson was first concerned with the dog. A reluctant elevator boy went for a box full of straw and some milk to which he added on his own initiative a tin of large hard dog biscuits—one of which decomposed apathetically Free eBooks at Planet eBook.com 33 in the saucer of milk all afternoon. Meanwhile Tom brought out a bottle of whiskey from a locked bureau door. I have been drunk just twice in my life and the second time was that afternoon so everything that happened has a dim hazy cast over it although until after eight o’clock the apartment was full of cheerful sun. Sitting on Tom’s lap Mrs. Wilson called up several people on the telephone; then there were no cigarettes and I went out to buy some at the drug store on the corner. When I came back they had disap- peared so I sat down discreetly in the living room and read a chapter of ‘Simon Called Peter’—either it was terrible stuff or the whiskey distorted things because it didn’t make any sense to me. Just as Tom and Myrtle—after the first drink Mrs. Wil- son and I called each other by our first names—reappeared, company commenced to arrive at the apartment door. The sister, Catherine, was a slender, worldly girl of about thirty with a solid sticky bob of r

white. Her eyebrows had been plucked and then drawn on again at a more rakish angle but the efforts of nature toward the restoration of the old alignment gave a blurred air to her face. When she moved about there was an incessant clicking as innumerable pottery bracelets jin- gled up and down upon her arms. She came in with such a proprietary haste and looked around so possessively at the furniture that I wondered if she lived here. But when I asked her she laughed immoderately, repeated my question aloud and told me she lived with a girl friend at a hotel. Mr. McKee was a pale feminine man from the flat below.

Trên cơ sở dữ liệu khảo sát từ 509 quan sát là những khách hàng đã từng mua và trải nghiệm trên sàn
thương mại điện tử Shopee tại Việt Nam, nghiên cứu đã chứng minh ảnh hưởng của các yếu tố tính khả
dụng của sàn thương mại điện tử đến sự hài lòng, thái độ và ý định mua của người tiêu dùng. Trong đó, tính
dễ hiệu, dễ sử dụng, dễ mua và dễ đặt hàng đều có ảnh hưởng đến sự hài lịng của khách hàng theo mức độ
giảm dần, kết quả này phù hợp với các nghiên cứu trươc đây (Flavián & cộng sự, 2006; Belanche & cộng sự,
2012; Casaló & cộng sự, 2008; Benaida, 2021). Tính dễ hiểu, dễ đặt hàng và dễ sử dụng có ảnh hưởng tích
cực đến thái độ đối với mua hàng trực tuyến theo mức độ giảm dần. Trong khi đó, tính dễ sử dụng ảnh hưởng
trực tiếp và gián tiếp thơng qua sự hài lịng đến ý định mua của người tiêu dùng. Mặc dù, tính dễ hiểu, dễ
mua và dễ đặt hàng chưa cho thấy có sự ảnh hưởng trực tiếp đến ý định mua, nhưng cả ba yếu tố đó đều ảnh
hưởng một cách gián tiếp đến ý định mua thông qua biến trung gian sự hài lịng của người tiêu dùng. Ngồi
ra, kết quả nghiên cứu chưa cho thấy mối quan hệ trực tiếp giữa tính dễ mua với thái độ mua của người tiêu
dùng, nhưng có mối quan hệ gián tiếp giữa chúng thơng qua sự hài lịng của người tiêu dùng. Nghiên cứu

cho thấy tầm quan trọng của sự hài lòng đối với mua hàng trực tuyến. Hơn nữa, kết quả nghiên cứu cho thầy
sự hài lòng của khách hàng khi mua sắm và trải nghiệm trực tuyến có ảnh hưởng trực tiếp tương đối lớn đến
cả thái độ và ý định mua hàng trực tuyến, kết quả này phù hợp với các nghiên cứu trước đây (Belanche &
cộng sự, 2012; Tandon & cộng sự, 2016).
Việc nghiên cứu sâu về tính khả dụng của trang web trên cả bốn khía cạnh tính dễ sử dụng, dễ hiểu, dễ
mua và dễ đặt hàng, cũng như nghiên cứu vai trò trung gian sự hài lịng của người tiêu dùng thể hiện sự
đóng góp mới vào cơ sở lý thuyết vì các tác giả trước đây đã để xuất ảnh hưởng trực tiếp của tính khả dụng
nói chung đến lịng trung thành của người tiêu dùng đối với một trang website (Flavián & cộng sự, 2006;
Belanche & cộng sự, 2012). Từ kết quả nghiên cứu tác giả gợi ý một số giải pháp cho các các nhà bán lẻ trực
tuyến trong việc thúc đẩy sự hài lòng, thái độ và ý định mua hàng của người tiêu dùng.
Những phát hiện của nghiên cứu này rất hữu ích cho các nhà bán lẻ trực tuyến ở Việt Nam, họ có thể sử
dụng chúng để có được những hiểu biết có giá trị về các yếu tố dẫn đến sự hài lịng của khách hàng, từ đó
truyền niềm tin cho người tiêu dùng về mua sắm trực tuyến. Mua sắm trực tuyến cho phép thay đổi thói quen
mua hàng của người tiêu dùng và họ cần một thời gian để điều chỉnh với sự thay đổi này trong thực tiễn mua
hàng. Các nhà bán lẻ trực tuyến cần phải đồng cảm với khách hàng. Vì vậy, để giữ chân khách hàng, các nhà
bán lẻ trực tuyến cần chú ý đến các đặc điểm dễ sử dụng, dễ hiểu, dễ mua và dễ đặt hàng, như được nêu rõ
qua các kết quả nghiên cứu. Khách hàng ưu tiên cao hơn cho các đặc điểm dễ hiểu và dễ sử dụng. Do đó, các
nhà bán lẻ trực tuyến cần tập trung vào đồ họa, hiển thị hình ảnh và các vấn đề liên quan đến tương tác. Cần
phải tập trung vào các trang web hấp dẫn và sôi động, dễ tải lên và các trang web phải thân thiện với người
dùng. Cần nâng cao chất lượng thông tin, hướng dẫn về thanh tốn và tour du lịch ảo thơng qua trang web.
Sự hài lịng có vai trị quan trọng trong việc hình thành thái độ và ý định hành vi, các nhà bán lẻ trực tuyến
nên cố gắng tối đa hóa sự hài lịng của khách hàng trong suốt q trình tương tác thơng qua trang thương mại
điện tử mua sắm của mình. Cụ thể hơn, sự hài lịng sẽ được tạo ra nếu những mong đợi của khách hàng về
mối quan hệ được đáp ứng. Do đó, các nhà bán lẻ trực tuyến nên cố gắng xác định những nhu cầu của khách
hàng trực tuyến không chỉ các yếu tố về tính dễ sử dụng, dễ hiểu và thiết kế của web mà cả những điều khoản
dịch vụ được cung cấp,.. để từ đó cung cấp những gì khách hàng yêu cầu một cách hiệu quả.
Nghiên cứu còn có một số hạn chế. Nghiên cứu mới chỉ nghiên cứu khách hàng của một trang thương mại
điện tử duy nhất (Shopee), do đó các nghiên cứu trong tương lai nên mở rộng nghiên cứu ở các loại hình
web khác cũng như những ứng dụng mua hàng trực tuyến khác. Nghiên cứu mới chỉ dừng lại ở thái độ và ý
định mua, các nghiên cứu trong tương lại nên nghiên cứu sâu hơn đến những hành vi mua thực tế, cũng như

phân tích sự khác biệt giới tính, khu vực sinh sống để có sự hiểu biết sâu hơn.

Số 299 tháng 5/2022

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Chapter 2 About half way between West Egg and New York the motor-road hastily joins the railroad and runs beside it for a quarter of a mile, so as to shrink away from a certain desolate area of land. This is a valley of ashes—a fantastic farm where ashes grow like wheat into ridges and hills and grotesque gardens where ashes take the forms of houses and chimneys and rising smoke and finally, with a transcen- dent effort, of men who move dimly and already crumbling through the powdery air. Occasionally a line of grey cars crawls along an invisible track, gives out a ghastly creak and comes to rest, and immediately the ash-grey men swarm up with leaden spades and stir up an impenetrable cloud which screens their obscure operations from your sight. But above the grey land and the spasms of bleak dust which drift endlessly over it, you perceive, after a moment, the eyes of Doctor T. J. Eckleburg. The eyes of Doctor T. J. Eckleburg are blue and gigantic—their retinas are one yard high. They look out of no face but, instead, from a pair of enormous yellow spectacles which pass over a nonexistent nose. Evidently some wild wag of an oculist set them there to fatten his practice in the borough of Queens, and then sank down himself into eternal blindness or forgot them and moved away. But his eyes, dimmed a little by many paintles

the sol- Free eBooks at Planet eBook.com 27 emn dumping ground. The valley of ashes is bounded on one side by a small foul river, and when the drawbridge is up to let barges through, the passengers on waiting trains can stare at the dismal scene for as long as half an hour. There is always a halt there of at least a minute and it was because of this that I first met Tom Buchanan’s mistress. The fact that he had one was insisted upon wherever he was known. His acquaintances resented the fact that he turned up in popular restaurants with her and, leaving her at a table, sauntered about, chatting with whomsoever he knew. Though I was curious to see her I had no desire to meet her—but I did. I went up to New York with Tom on the train one afternoon and when we stopped by the ashheaps he jumped to his feet and taking hold of my elbow literally forced me from the car. ‘We’re getting off!’ he insisted. ‘I want you to meet my girl.’ I think he’d tanked up a good deal at luncheon and his determination to have my company bordered on violence. The supercilious assumption was that on Sunday afternoon I had nothing better to do. I followed him over a low white-washed railroad fence and we walked back a hundred yards along the road un- der Doctor Eckleburg’s persistent stare. The only building in sight was a small block of yellow bri

sort of compact Main Street ministering to it and contiguous to absolutely nothing. One of the three shops it contained was for rent and another was an all-night 28 The Great Gatsby restaurant approached by a trail of ashes; the third was a garage—Repairs. GEORGE B. WILSON. Cars Bought and Sold—and I followed Tom inside. The interior was unprosperous and bare; the only car vis- ible was the dust-covered wreck of a Ford which crouched in a dim corner. It had occurred to me that this shadow of a garage must be a blind and that sumptuous and romantic apartments were concealed overhead when the proprietor himself appeared in the door of an office, wiping his hands on a piece of waste. He was a blonde, spiritless man, anae- mic, and faintly handsome. When he saw us a damp gleam of hope sprang into his light blue eyes. ‘Hello, Wilson, old man,’ said Tom, slapping him jovially on the shoulder. ‘How’s business?’ ‘I can’t complain,’ answered Wilson unconvincingly. ‘When are you going to sell me that car?’ ‘Next week; I’ve got my man working on it now.’ ‘Works pretty slow, don’t he?’ ‘No, he doesn’t,’ said Tom coldly. ‘And if you feel that way about it, maybe I’d better sell it somewhere else after all.’ ‘I don’t mean that,’ explained Wilson quickly. ‘I just meant——‘ His voice faded off and Tom glanced impatiently around the garag

Tài liệu tham khảo

in a mo- ment the thickish figure of a woman blocked out the light from the office door. She was in the middle thirties, and faintly stout, but she carried her surplus flesh sensuously as some women can. Her face, above a spotted dress of dark blue crepe-de-chine, contained no facet or gleam of beauty Free eBooks at Planet eBook.com 29 but there was an immediately perceptible vitality about her as if the nerves of her body were continually smouldering. She smiled slowly and walking through her husband as if he were a ghost shook hands with Tom, looking him flush in the eye. Then she wet her lips and without turning around spoke to her husband in a soft, coarse voice: ‘Get some chairs, why don’t you, so somebody can sit down.’ ‘Oh, sure,’ agreed Wilson hurriedly and went toward the little office, mingling immediately with the cement color of the walls. A white ashen dust veiled his dark suit and his pale hair as it veiled everything in the vicinity—except his wife, who moved close to Tom. ‘I want to see you,’ said Tom intently. ‘Get on the next train.’ ‘All right.’ ‘I’ll meet you by the news-stand on the lower level.’ She nodded and moved away from him just as George Wilson emerged with two chairs from his office door. We waited for her down the road and out of sight. It was a few days before the Fourth of July, and a grey, scrawny It

along the rail- road track. ‘Terrible place, isn’t it,’ said Tom, exchanging a frown with Doctor Eckleburg. ‘Awful.’ ‘It does her good to get away.’ ‘Doesn’t her husband object?’ ‘Wilson? He thinks she goes to see her sister in New 30 The Great Gatsby York. He’s so dumb he doesn’t know he’s alive.’ So Tom Buchanan and his girl and I went up togeth- er to New York—or not quite together, for Mrs. Wilson sat discreetly in another car. Tom deferred that much to the sensibilities of those East Eggers who might be on the train. She had changed her dress to a brown figured mus- lin which stretched tight over her rather wide hips as Tom helped her to the platform in New York. At the news-stand she bought a copy of ‘Town Tattle’ and a moving-picture magazine and, in the station drug store, some cold cream and a small flask of perfume. Upstairs, in the solemn echo- ing drive she let four taxi cabs drive away before she selected a new one, lavender-colored with grey upholstery, and in this we slid out from the mass of the station into the glow- ing sunshine. But immediately she turned sharply from the window and leaning forward tapped on the front glass. ‘I want to get one of those dogs,’ she said earnestly. ‘I want to get one for the apartment. They’re nice to have—a dog.’ We backed up to a grey old man who bore an absurd re- semblance to

Abdeldayem, M.M. (2010), ‘A study of customer satisfaction with online shopping: evidence from the UAE’, International
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from his neck, cowered a dozen very recent puppies of an inde- terminate breed. ‘What kind are they?’ asked Mrs. Wilson eagerly as he came to the taxi-window. ‘All kinds. What kind do you want, lady?’ ‘I’d like to get one of those police dogs; I don’t suppose you got that kind?’ Free eBooks at Planet eBook.com 31 The man peered doubtfully into the basket, plunged in his hand and drew one up, wriggling, by the back of the neck. ‘That’s no police dog,’ said Tom. ‘No, it’s not exactly a polICE dog,’ said the man with disappointment in his voice. ‘It’s more of an airedale.’ He passed his hand over the brown wash-rag of a back. ‘Look at that coat. Some coat. That’s a dog that’ll never bother you with catching cold.’ ‘I think it’s cute,’ said Mrs. Wilson enthusiastically. ‘How much is it?’ ‘That dog?’ He looked at it admiringly. ‘That dog will cost you ten dollars.’ The airedale—undoubtedly there was an airedale con- cerned in it somewhere though its feet were startlingly white—changed hands and settled down into Mrs. Wilson’s lap, where she fondled the weather-proof coat with rapture. ‘Is it a boy or a girl?’ she asked delicately. ‘That dog? That dog’s a boy.’ ‘It’s a bitch,’ said Tom decisively. ‘Here’s your money. Go and buy ten more dogs with it.’ We drove over to Fifth Avenue, so warm and soft, almost pastoral, on the summer Sunday afternoon tha

great flock of white sheep turn the corner. ‘Hold on,’ I said, ‘I have to leave you here.’ ‘No, you don’t,’ interposed Tom quickly. ‘Myrtle’ll be hurt if you don’t come up to the apartment. Won’t you, Myrtle?’ 32 The Great Gatsby ‘Come on,’ she urged. ‘I’ll telephone my sister Cathe- rine. She’s said to be very beautiful by people who ought to know.’ ‘Well, I’d like to, but——‘ We went on, cutting back again over the Park toward the West Hundreds. At 158th Street the cab stopped at one slice in a long white cake of apartment houses. Throwing a regal homecoming glance around the neighborhood, Mrs. Wil- son gathered up her dog and her other purchases and went haughtily in. ‘I’m going to have the McKees come up,’ she announced as we rose in the elevator. ‘And of course I got to call up my sister, too.’ The apartment was on the top floor—a small living room, a small dining room, a small bedroom and a bath. The living room was crowded to the doors with a set of tap- estried furniture entirely too large for it so that to move about was to stumble continually over scenes of ladies swinging in the gardens of Versailles. The only picture was an over-enlarged photograph, apparently a hen sitting on a blurred rock. Looked at from a distance however the hen resolved itself into a bonnet and the countenance of a stout old lady beamed down into the

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‘lay on the table together with a copy of ‘Simon Called Peter’ and some of the small scandal magazines of Broadway. Mrs. Wilson was first concerned with the dog. A reluctant elevator boy went for a box full of straw and some milk to which he added on his own initiative a tin of large hard dog biscuits—one of which decomposed apathetically Free eBooks at Planet eBook.com 33 in the saucer of milk all afternoon. Meanwhile Tom brought out a bottle of whiskey from a locked bureau door. I have been drunk just twice in my life and the second time was that afternoon so everything that happened has a dim hazy cast over it although until after eight o’clock the apartment was full of cheerful sun. Sitting on Tom’s lap Mrs. Wilson called up several people on the telephone; then there were no cigarettes and I went out to buy some at the drug store on the corner. When I came back they had disap- peared so I sat down discreetly in the living room and read a chapter of ‘Simon Called Peter’—either it was terrible stuff or the whiskey distorted things because it didn’t make any sense to me. Just as Tom and Myrtle—after the first drink Mrs. Wil- son and I called each other by our first names—reappeared, company commenced to arrive at the apartment door. The sister, Catherine, was a slender, worldly girl of about thirty with a solid sticky bob of r

white. Her eyebrows had been plucked and then drawn on again at a more rakish angle but the efforts of nature toward the restoration of the old alignment gave a blurred air to her face. When she moved about there was an incessant clicking as innumerable pottery bracelets jin- gled up and down upon her arms. She came in with such a proprietary haste and looked around so possessively at the furniture that I wondered if she lived here. But when I asked her she laughed immoderately, repeated my question aloud and told me she lived with a girl friend at a hotel. Mr. McKee was a pale feminine man from the flat below.

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Số 299 tháng 5/2022

81


Chapter 2 About half way between West Egg and New York the motor-road hastily joins the railroad and runs beside it for a quarter of a mile, so as to shrink away from a certain desolate area of land. This is a valley of ashes—a fantastic farm where ashes grow like wheat into ridges and hills and grotesque gardens where ashes take the forms of houses and chimneys and rising smoke and finally, with a transcen- dent effort, of men who move dimly and already crumbling through the powdery air. Occasionally a line of grey cars crawls along an invisible track, gives out a ghastly creak and comes to rest, and immediately the ash-grey men swarm up with leaden spades and stir up an impenetrable cloud which screens their obscure operations from your sight. But above the grey land and the spasms of bleak dust which drift endlessly over it, you perceive, after a moment, the eyes of Doctor T. J. Eckleburg. The eyes of Doctor T. J. Eckleburg are blue and gigantic—their retinas are one yard high. They look out of no face but, instead, from a pair of enormous yellow spectacles which pass over a nonexistent nose. Evidently some wild wag of an oculist set them there to fatten his practice in the borough of Queens, and then sank down himself into eternal blindness or forgot them and moved away. But his eyes, dimmed a little by many paintles

the sol- Free eBooks at Planet eBook.com 27 emn dumping ground. The valley of ashes is bounded on one side by a small foul river, and when the drawbridge is up to let barges through, the passengers on waiting trains can stare at the dismal scene for as long as half an hour. There is always a halt there of at least a minute and it was because of this that I first met Tom Buchanan’s mistress. The fact that he had one was insisted upon wherever he was known. His acquaintances resented the fact that he turned up in popular restaurants with her and, leaving her at a table, sauntered about, chatting with whomsoever he knew. Though I was curious to see her I had no desire to meet her—but I did. I went up to New York with Tom on the train one afternoon and when we stopped by the ashheaps he jumped to his feet and taking hold of my elbow literally forced me from the car. ‘We’re getting off!’ he insisted. ‘I want you to meet my girl.’ I think he’d tanked up a good deal at luncheon and his determination to have my company bordered on violence. The supercilious assumption was that on Sunday afternoon I had nothing better to do. I followed him over a low white-washed railroad fence and we walked back a hundred yards along the road un- der Doctor Eckleburg’s persistent stare. The only building in sight was a small block of yellow bri

sort of compact Main Street ministering to it and contiguous to absolutely nothing. One of the three shops it contained was for rent and another was an all-night 28 The Great Gatsby restaurant approached by a trail of ashes; the third was a garage—Repairs. GEORGE B. WILSON. Cars Bought and Sold—and I followed Tom inside. The interior was unprosperous and bare; the only car vis- ible was the dust-covered wreck of a Ford which crouched in a dim corner. It had occurred to me that this shadow of a garage must be a blind and that sumptuous and romantic apartments were concealed overhead when the proprietor himself appeared in the door of an office, wiping his hands on a piece of waste. He was a blonde, spiritless man, anae- mic, and faintly handsome. When he saw us a damp gleam of hope sprang into his light blue eyes. ‘Hello, Wilson, old man,’ said Tom, slapping him jovially on the shoulder. ‘How’s business?’ ‘I can’t complain,’ answered Wilson unconvincingly. ‘When are you going to sell me that car?’ ‘Next week; I’ve got my man working on it now.’ ‘Works pretty slow, don’t he?’ ‘No, he doesn’t,’ said Tom coldly. ‘And if you feel that way about it, maybe I’d better sell it somewhere else after all.’ ‘I don’t mean that,’ explained Wilson quickly. ‘I just meant——‘ His voice faded off and Tom glanced impatiently around the garag

Ladhari, R. (2010), ‘Developing e-service quality scales: A literature review’, Journal of Retailing and Consumer
Services, 17(6), 464-477.

in a mo- ment the thickish figure of a woman blocked out the light from the office door. She was in the middle thirties, and faintly stout, but she carried her surplus flesh sensuously as some women can. Her face, above a spotted dress of dark blue crepe-de-chine, contained no facet or gleam of beauty Free eBooks at Planet eBook.com 29 but there was an immediately perceptible vitality about her as if the nerves of her body were continually smouldering. She smiled slowly and walking through her husband as if he were a ghost shook hands with Tom, looking him flush in the eye. Then she wet her lips and without turning around spoke to her husband in a soft, coarse voice: ‘Get some chairs, why don’t you, so somebody can sit down.’ ‘Oh, sure,’ agreed Wilson hurriedly and went toward the little office, mingling immediately with the cement color of the walls. A white ashen dust veiled his dark suit and his pale hair as it veiled everything in the vicinity—except his wife, who moved close to Tom. ‘I want to see you,’ said Tom intently. ‘Get on the next train.’ ‘All right.’ ‘I’ll meet you by the news-stand on the lower level.’ She nodded and moved away from him just as George Wilson emerged with two chairs from his office door. We waited for her down the road and out of sight. It was a few days before the Fourth of July, and a grey, scrawny It

along the rail- road track. ‘Terrible place, isn’t it,’ said Tom, exchanging a frown with Doctor Eckleburg. ‘Awful.’ ‘It does her good to get away.’ ‘Doesn’t her husband object?’ ‘Wilson? He thinks she goes to see her sister in New 30 The Great Gatsby York. He’s so dumb he doesn’t know he’s alive.’ So Tom Buchanan and his girl and I went up togeth- er to New York—or not quite together, for Mrs. Wilson sat discreetly in another car. Tom deferred that much to the sensibilities of those East Eggers who might be on the train. She had changed her dress to a brown figured mus- lin which stretched tight over her rather wide hips as Tom helped her to the platform in New York. At the news-stand she bought a copy of ‘Town Tattle’ and a moving-picture magazine and, in the station drug store, some cold cream and a small flask of perfume. Upstairs, in the solemn echo- ing drive she let four taxi cabs drive away before she selected a new one, lavender-colored with grey upholstery, and in this we slid out from the mass of the station into the glow- ing sunshine. But immediately she turned sharply from the window and leaning forward tapped on the front glass. ‘I want to get one of those dogs,’ she said earnestly. ‘I want to get one for the apartment. They’re nice to have—a dog.’ We backed up to a grey old man who bore an absurd re- semblance to

from his neck, cowered a dozen very recent puppies of an inde- terminate breed. ‘What kind are they?’ asked Mrs. Wilson eagerly as he came to the taxi-window. ‘All kinds. What kind do you want, lady?’ ‘I’d like to get one of those police dogs; I don’t suppose you got that kind?’ Free eBooks at Planet eBook.com 31 The man peered doubtfully into the basket, plunged in his hand and drew one up, wriggling, by the back of the neck. ‘That’s no police dog,’ said Tom. ‘No, it’s not exactly a polICE dog,’ said the man with disappointment in his voice. ‘It’s more of an airedale.’ He passed his hand over the brown wash-rag of a back. ‘Look at that coat. Some coat. That’s a dog that’ll never bother you with catching cold.’ ‘I think it’s cute,’ said Mrs. Wilson enthusiastically. ‘How much is it?’ ‘That dog?’ He looked at it admiringly. ‘That dog will cost you ten dollars.’ The airedale—undoubtedly there was an airedale con- cerned in it somewhere though its feet were startlingly white—changed hands and settled down into Mrs. Wilson’s lap, where she fondled the weather-proof coat with rapture. ‘Is it a boy or a girl?’ she asked delicately. ‘That dog? That dog’s a boy.’ ‘It’s a bitch,’ said Tom decisively. ‘Here’s your money. Go and buy ten more dogs with it.’ We drove over to Fifth Avenue, so warm and soft, almost pastoral, on the summer Sunday afternoon tha

Lee, Y. & Kozar, K. A. (2012), ‘Understanding of website usability: Specifying and measuring constructs and their
relationships’, Decision Support Systems, 52(2), 450-463.

great flock of white sheep turn the corner. ‘Hold on,’ I said, ‘I have to leave you here.’ ‘No, you don’t,’ interposed Tom quickly. ‘Myrtle’ll be hurt if you don’t come up to the apartment. Won’t you, Myrtle?’ 32 The Great Gatsby ‘Come on,’ she urged. ‘I’ll telephone my sister Cathe- rine. She’s said to be very beautiful by people who ought to know.’ ‘Well, I’d like to, but——‘ We went on, cutting back again over the Park toward the West Hundreds. At 158th Street the cab stopped at one slice in a long white cake of apartment houses. Throwing a regal homecoming glance around the neighborhood, Mrs. Wil- son gathered up her dog and her other purchases and went haughtily in. ‘I’m going to have the McKees come up,’ she announced as we rose in the elevator. ‘And of course I got to call up my sister, too.’ The apartment was on the top floor—a small living room, a small dining room, a small bedroom and a bath. The living room was crowded to the doors with a set of tap- estried furniture entirely too large for it so that to move about was to stumble continually over scenes of ladies swinging in the gardens of Versailles. The only picture was an over-enlarged photograph, apparently a hen sitting on a blurred rock. Looked at from a distance however the hen resolved itself into a bonnet and the countenance of a stout old lady beamed down into the

‘lay on the table together with a copy of ‘Simon Called Peter’ and some of the small scandal magazines of Broadway. Mrs. Wilson was first concerned with the dog. A reluctant elevator boy went for a box full of straw and some milk to which he added on his own initiative a tin of large hard dog biscuits—one of which decomposed apathetically Free eBooks at Planet eBook.com 33 in the saucer of milk all afternoon. Meanwhile Tom brought out a bottle of whiskey from a locked bureau door. I have been drunk just twice in my life and the second time was that afternoon so everything that happened has a dim hazy cast over it although until after eight o’clock the apartment was full of cheerful sun. Sitting on Tom’s lap Mrs. Wilson called up several people on the telephone; then there were no cigarettes and I went out to buy some at the drug store on the corner. When I came back they had disap- peared so I sat down discreetly in the living room and read a chapter of ‘Simon Called Peter’—either it was terrible stuff or the whiskey distorted things because it didn’t make any sense to me. Just as Tom and Myrtle—after the first drink Mrs. Wil- son and I called each other by our first names—reappeared, company commenced to arrive at the apartment door. The sister, Catherine, was a slender, worldly girl of about thirty with a solid sticky bob of r

Loiacono, E., Chen, D. & Goodhue, D. (2002), ‘WebQual TM revisited: predicting the intent to reuse a Web site’,
AMCIS 2002 Proceedings, 301-309.

white. Her eyebrows had been plucked and then drawn on again at a more rakish angle but the efforts of nature toward the restoration of the old alignment gave a blurred air to her face. When she moved about there was an incessant clicking as innumerable pottery bracelets jin- gled up and down upon her arms. She came in with such a proprietary haste and looked around so possessively at the furniture that I wondered if she lived here. But when I asked her she laughed immoderately, repeated my question aloud and told me she lived with a girl friend at a hotel. Mr. McKee was a pale feminine man from the flat below.

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Chapter 2 About half way between West Egg and New York the motor-road hastily joins the railroad and runs beside it for a quarter of a mile, so as to shrink away from a certain desolate area of land. This is a valley of ashes—a fantastic farm where ashes grow like wheat into ridges and hills and grotesque gardens where ashes take the forms of houses and chimneys and rising smoke and finally, with a transcen- dent effort, of men who move dimly and already crumbling through the powdery air. Occasionally a line of grey cars crawls along an invisible track, gives out a ghastly creak and comes to rest, and immediately the ash-grey men swarm up with leaden spades and stir up an impenetrable cloud which screens their obscure operations from your sight. But above the grey land and the spasms of bleak dust which drift endlessly over it, you perceive, after a moment, the eyes of Doctor T. J. Eckleburg. The eyes of Doctor T. J. Eckleburg are blue and gigantic—their retinas are one yard high. They look out of no face but, instead, from a pair of enormous yellow spectacles which pass over a nonexistent nose. Evidently some wild wag of an oculist set them there to fatten his practice in the borough of Queens, and then sank down himself into eternal blindness or forgot them and moved away. But his eyes, dimmed a little by many paintles

the sol- Free eBooks at Planet eBook.com 27 emn dumping ground. The valley of ashes is bounded on one side by a small foul river, and when the drawbridge is up to let barges through, the passengers on waiting trains can stare at the dismal scene for as long as half an hour. There is always a halt there of at least a minute and it was because of this that I first met Tom Buchanan’s mistress. The fact that he had one was insisted upon wherever he was known. His acquaintances resented the fact that he turned up in popular restaurants with her and, leaving her at a table, sauntered about, chatting with whomsoever he knew. Though I was curious to see her I had no desire to meet her—but I did. I went up to New York with Tom on the train one afternoon and when we stopped by the ashheaps he jumped to his feet and taking hold of my elbow literally forced me from the car. ‘We’re getting off!’ he insisted. ‘I want you to meet my girl.’ I think he’d tanked up a good deal at luncheon and his determination to have my company bordered on violence. The supercilious assumption was that on Sunday afternoon I had nothing better to do. I followed him over a low white-washed railroad fence and we walked back a hundred yards along the road un- der Doctor Eckleburg’s persistent stare. The only building in sight was a small block of yellow bri

sort of compact Main Street ministering to it and contiguous to absolutely nothing. One of the three shops it contained was for rent and another was an all-night 28 The Great Gatsby restaurant approached by a trail of ashes; the third was a garage—Repairs. GEORGE B. WILSON. Cars Bought and Sold—and I followed Tom inside. The interior was unprosperous and bare; the only car vis- ible was the dust-covered wreck of a Ford which crouched in a dim corner. It had occurred to me that this shadow of a garage must be a blind and that sumptuous and romantic apartments were concealed overhead when the proprietor himself appeared in the door of an office, wiping his hands on a piece of waste. He was a blonde, spiritless man, anae- mic, and faintly handsome. When he saw us a damp gleam of hope sprang into his light blue eyes. ‘Hello, Wilson, old man,’ said Tom, slapping him jovially on the shoulder. ‘How’s business?’ ‘I can’t complain,’ answered Wilson unconvincingly. ‘When are you going to sell me that car?’ ‘Next week; I’ve got my man working on it now.’ ‘Works pretty slow, don’t he?’ ‘No, he doesn’t,’ said Tom coldly. ‘And if you feel that way about it, maybe I’d better sell it somewhere else after all.’ ‘I don’t mean that,’ explained Wilson quickly. ‘I just meant——‘ His voice faded off and Tom glanced impatiently around the gara

in a mo- ment the thickish figure of a woman blocked out the light from the office door. She was in the middle thirties, and faintly stout, but she carried her surplus flesh sensuously as some women can. Her face, above a spotted dress of dark blue crepe-de-chine, contained no facet or gleam of beauty Free eBooks at Planet eBook.com 29 but there was an immediately perceptible vitality about her as if the nerves of her body were continually smouldering. She smiled slowly and walking through her husband as if he were a ghost shook hands with Tom, looking him flush in the eye. Then she wet her lips and without turning around spoke to her husband in a soft, coarse voice: ‘Get some chairs, why don’t you, so somebody can sit down.’ ‘Oh, sure,’ agreed Wilson hurriedly and went toward the little office, mingling immediately with the cement color of the walls. A white ashen dust veiled his dark suit and his pale hair as it veiled everything in the vicinity—except his wife, who moved close to Tom. ‘I want to see you,’ said Tom intently. ‘Get on the next train.’ ‘All right.’ ‘I’ll meet you by the news-stand on the lower level.’ She nodded and moved away from him just as George Wilson emerged with two chairs from his office door. We waited for her down the road and out of sight. It was a few days before the Fourth of July, and a grey, scrawny I

along the rail- road track. ‘Terrible place, isn’t it,’ said Tom, exchanging a frown with Doctor Eckleburg. ‘Awful.’ ‘It does her good to get away.’ ‘Doesn’t her husband object?’ ‘Wilson? He thinks she goes to see her sister in New 30 The Great Gatsby York. He’s so dumb he doesn’t know he’s alive.’ So Tom Buchanan and his girl and I went up togeth- er to New York—or not quite together, for Mrs. Wilson sat discreetly in another car. Tom deferred that much to the sensibilities of those East Eggers who might be on the train. She had changed her dress to a brown figured mus- lin which stretched tight over her rather wide hips as Tom helped her to the platform in New York. At the news-stand she bought a copy of ‘Town Tattle’ and a moving-picture magazine and, in the station drug store, some cold cream and a small flask of perfume. Upstairs, in the solemn echo- ing drive she let four taxi cabs drive away before she selected a new one, lavender-colored with grey upholstery, and in this we slid out from the mass of the station into the glow- ing sunshine. But immediately she turned sharply from the window and leaning forward tapped on the front glass. ‘I want to get one of those dogs,’ she said earnestly. ‘I want to get one for the apartment. They’re nice to have—a dog.’ We backed up to a grey old man who bore an absurd re- semblance t

from his neck, cowered a dozen very recent puppies of an inde- terminate breed. ‘What kind are they?’ asked Mrs. Wilson eagerly as he came to the taxi-window. ‘All kinds. What kind do you want, lady?’ ‘I’d like to get one of those police dogs; I don’t suppose you got that kind?’ Free eBooks at Planet eBook.com 31 The man peered doubtfully into the basket, plunged in his hand and drew one up, wriggling, by the back of the neck. ‘That’s no police dog,’ said Tom. ‘No, it’s not exactly a polICE dog,’ said the man with disappointment in his voice. ‘It’s more of an airedale.’ He passed his hand over the brown wash-rag of a back. ‘Look at that coat. Some coat. That’s a dog that’ll never bother you with catching cold.’ ‘I think it’s cute,’ said Mrs. Wilson enthusiastically. ‘How much is it?’ ‘That dog?’ He looked at it admiringly. ‘That dog will cost you ten dollars.’ The airedale—undoubtedly there was an airedale con- cerned in it somewhere though its feet were startlingly white—changed hands and settled down into Mrs. Wilson’s lap, where she fondled the weather-proof coat with rapture. ‘Is it a boy or a girl?’ she asked delicately. ‘That dog? That dog’s a boy.’ ‘It’s a bitch,’ said Tom decisively. ‘Here’s your money. Go and buy ten more dogs with it.’ We drove over to Fifth Avenue, so warm and soft, almost pastoral, on the summer Sunday afternoon th

great flock of white sheep turn the corner. ‘Hold on,’ I said, ‘I have to leave you here.’ ‘No, you don’t,’ interposed Tom quickly. ‘Myrtle’ll be hurt if you don’t come up to the apartment. Won’t you, Myrtle?’ 32 The Great Gatsby ‘Come on,’ she urged. ‘I’ll telephone my sister Cathe- rine. She’s said to be very beautiful by people who ought to know.’ ‘Well, I’d like to, but——‘ We went on, cutting back again over the Park toward the West Hundreds. At 158th Street the cab stopped at one slice in a long white cake of apartment houses. Throwing a regal homecoming glance around the neighborhood, Mrs. Wil- son gathered up her dog and her other purchases and went haughtily in. ‘I’m going to have the McKees come up,’ she announced as we rose in the elevator. ‘And of course I got to call up my sister, too.’ The apartment was on the top floor—a small living room, a small dining room, a small bedroom and a bath. The living room was crowded to the doors with a set of tap- estried furniture entirely too large for it so that to move about was to stumble continually over scenes of ladies swinging in the gardens of Versailles. The only picture was an over-enlarged photograph, apparently a hen sitting on a blurred rock. Looked at from a distance however the hen resolved itself into a bonnet and the countenance of a stout old lady beamed down into the

‘lay on the table together with a copy of ‘Simon Called Peter’ and some of the small scandal magazines of Broadway. Mrs. Wilson was first concerned with the dog. A reluctant elevator boy went for a box full of straw and some milk to which he added on his own initiative a tin of large hard dog biscuits—one of which decomposed apathetically Free eBooks at Planet eBook.com 33 in the saucer of milk all afternoon. Meanwhile Tom brought out a bottle of whiskey from a locked bureau door. I have been drunk just twice in my life and the second time was that afternoon so everything that happened has a dim hazy cast over it although until after eight o’clock the apartment was full of cheerful sun. Sitting on Tom’s lap Mrs. Wilson called up several people on the telephone; then there were no cigarettes and I went out to buy some at the drug store on the corner. When I came back they had disap- peared so I sat down discreetly in the living room and read a chapter of ‘Simon Called Peter’—either it was terrible stuff or the whiskey distorted things because it didn’t make any sense to me. Just as Tom and Myrtle—after the first drink Mrs. Wil- son and I called each other by our first names—reappeared, company commenced to arrive at the apartment door. The sister, Catherine, was a slender, worldly girl of about thirty with a solid sticky bob of r

white. Her eyebrows had been plucked and then drawn on again at a more rakish angle but the efforts of nature toward the restoration of the old alignment gave a blurred air to her face. When she moved about there was an incessant clicking as innumerable pottery bracelets jin- gled up and down upon her arms. She came in with such a proprietary haste and looked around so possessively at the furniture that I wondered if she lived here. But when I asked her she laughed immoderately, repeated my question aloud and told me she lived with a girl friend at a hotel. Mr. McKee was a pale feminine man from the flat below.