Assignment 1 Professional Practice (1620 Distinction)

ASSIGNMENT 1 FRONT SHEET
Qualification

BTEC Level 5 HND Diploma in Computing

Unit number and title

Unit 3: Professional Practice

Submission date

Date Received 1st submission

Re-submission Date

Date Received 2nd submission

Student Name

Bui Quang Minh

Student ID

GCD210325

Class

GCD1104

Assessor name

Phan Thanh Tra

Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.
Student’s signature
Grading grid

P1

P2

P3

P4

M1

M2

M3

D1

D2


 Summative Feedback:

Grade:

 Resubmission Feedback:

Assessor Signature:

Internal Verifier’s Comments:

Signature & Date:

Date:


Contents
A. INTRODUCTION ........................................................................................................................................................ 5
B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY
DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1) ........................................................ 6
I. Definition and the importance of communication skill ......................................................................................... 6
1. Definition of communication skill ..................................................................................................................... 6
2. The importance of communication skill ........................................................................................................... 6
II. Verbal communication.......................................................................................................................................... 7
III. Non-verbal communication ................................................................................................................................. 7
IV. Communication in my group ............................................................................................................................... 8
C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2) ..... 9
I. Definition and the importance of time management skill .................................................................................... 9
1.1 Definition of time management skill .............................................................................................................. 9
1.2 The importance of time management skill ..................................................................................................... 9
II. Planning a training event (group work) .............................................................................................................. 10
2.1 Name of the Training program ..................................................................................................................... 10
2.2 Goals of the Training program ...................................................................................................................... 10
2.3 Participants ................................................................................................................................................... 10

2.4 Time .............................................................................................................................................................. 10
2.5 Place .............................................................................................................................................................. 11
2.6 Agenda .......................................................................................................................................................... 12
2.7 Work Breakdown Structure (WBS): .............................................................................................................. 14
2.8 GANTT chart .................................................................................................................................................. 15
2.9 Milestone ...................................................................................................................................................... 18
2.10 Estimated Budget........................................................................................................................................ 20
2.11 Notes ........................................................................................................................................................... 21
III. Design a professional schedule to support the planning of an event (M1)....................................................... 22
D. DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND DELIVERY OF AN
EVENT (P3) .................................................................................................................................................................. 23
I. Definition and the importance of problem solving ............................................................................................. 23
1.1 Definition of problem solving ....................................................................................................................... 23
1.2 The importance of problem solving .............................................................................................................. 23


II. Some techniques and tools for the problem solving .......................................................................................... 24
2.1 Techniques for problem solving.................................................................................................................... 24
2.2 Tools for problem solving ............................................................................................................................. 26
III. Problems and solutions in the training event .................................................................................................... 28
IV. The use of different problem-solving techniques used in the design and delivery of an event (M2) .................. 29
E. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4).............................. 32
I. Definition and the importance of critical reasoning ............................................................................................ 32
1.1 Definition of critical reasoning ...................................................................................................................... 32
1.2 The importance of critical reasoning ............................................................................................................ 33
II. Apply to a given solution .................................................................................................................................... 33
2.1 Problem occurred when finding solution for setting the introductory time at the first of this event ......... 33
2.2 Problem occurred when finding solution for setting the “Thank You” party in the end of this training evnet
............................................................................................................................................................................ 34
III. Justify the use and application of a range of solution methodologies (M3) ..................................................... 34

F. EVALUATE THE EFFECTIVENESS AND APPLICATION OF INTERPERSONAL SKILLS DURING THE DESIGN AND
DELIVERY OF A TRAINING EVENT (D1) ........................................................................................................................ 35
1. Importance of interpersonal skills .................................................................................................................. 36
2. Used interpersonal skills during the design and delivery of the event .......................................................... 36
3. Effectiveness of different interpersonal skills................................................................................................. 37
G. CRITIQUE THE PROCESS OF APPLYING CRITICAL REASONING TO A GIVEN TASK/ ACTIVITY OR EVENT (D2)......... 37
REFERENCE LIST .......................................................................................................................................................... 38


A. INTRODUCTION
Nowadays, thanks to the development of technology, we are living in a world where technology
devices appear around us. When I go to the supermarkets I see people around me using smartphones
and laptops everywhere. So that I think that what should I do to make people at home but they still
buy items online? That is why I and my team come up with creating a website, an app that helps
people shop online without going out.
We do the market and conduct conveys about consumers’ demand. All of them want to buy goods
such as clothes, food, or even personal items at home. I know that going out to buy this stuff can
make them feel good but if people live in a city that contains a lot of people it is dangerous for them
when going out. I think that staying at home to buy those is the best way.
In this assignment, our team has created an event that will introduce all people to an application.
People will get a new view of buying items online. Please, follow me and our team to not miss any
points.

Figure 1. Shopping online illustration


B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT,
THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN
TARGET AUDIENCE (P1)
I. Definition and the importance of communication skill

1. Definition of communication skill
The abilities you use when offering and receiving various types of information are known as
communication skills. Examples include expressing new thoughts, emotions, or even an update on
your project. The four Cs of communication are listening, speaking, observing, and empathizing.
Understanding the contrasts between face-to-face contacts, phone calls, and digital communications
like email and social media is also beneficial.
5 ESSENTIAL COMMUNICATION SKILLS
 WRITTEN COMMUNICATION
Write in order to communicate thoughts and facts.
 ORAL COMMUNICATION
Use spoken language to communicate thoughts and facts.
 NON-VERBAL AND VISUAL COMMUNICATION
Describe concepts and facts using images or other verbal or nonverbal signals.
 ACTIVE LISTENING
Effective communication involves summarizing and restating what you hear in your own words to
ensure that everyone has understood. Active listening encourages communication, prevents
misunderstandings, resolves disagreements, and fosters trust.
 CONTEXTUAL COMMUNICATION
efficiently communicate in a variety of circumstances, including those involving distinct populations,
people, situations, places, or behavioural types. This encompasses settings including the workplace,
cross-cultural communication, the internet, academic, and crisis communication.

2. The importance of communication skill
Strong communication abilities are beneficial in all area of life, including work, relationships, and
everything in between. From a commercial perspective, communication is the foundation of all
interactions. To understand information more properly and rapidly, both you and other people, you
must have effective communication skills. On the other hand, ineffective communication techniques
result in confusion and dissatisfaction rather frequently.

II. Verbal communication
Verbal communication is the exchange of information through speech with another person. Thus, it
can refer to both spoken and written communication. Yet, the term is frequently used to refer only to
oral communication. When it comes to the verbal component of communication, everything focuses
on the words you use and how they are heard and understood.

Figure 2. Verbal and non-verbal communication illustration

III. Non-verbal communication
The exchange of information through body language, gestures, facial emotions, created space, and
other nonverbal signals is known as nonverbal communication. For instance, smiling at someone when
you first meet them communicates warmth, acceptance, and openness.
Unlike verbal communication, which is the use of language to communicate information through
written text, speech, or sign language, nonverbal communication depends on facial expressions and
body movements.


IV. Communication in my group
My group name is BuDa including 4 members, we are Bui Quang Minh, Tran Quoc Trung, Vu Hoang
Nam, and Bui Thi Le Quynh.
March 25th, we gather and have an offline meeting to discuss about the event and start working.

Figure 3. Offline Meeting in class

After working together and asking some information of each member in group, we figure out the
characteristics; thus, we knew the positions that suitable for each member.
ROLE

NAME

Tran Quoc Trung

Event Organizer

Vu Hoang Nam

Event Manager

Bui Quang Minh

Technical Manager

Bui Thi Le Quynh

Health & Safety Officer


C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN
PLANNING AN EVENT (P2)
I. Definition and the importance of time management skill

Figure 4. Time Management illustration

1.1 Definition of time management skill
Time management is the coordination of tasks and activities to maximize the effectiveness of an
individual's efforts. In general, time management is used to help people do more, better work in less
time.
To make the most of the time available, time management techniques include organization,
planning, and scheduling. Techniques for time management also take into account a person's unique
circumstance as well as any related skills and traits.

1.2 The importance of time management skill
The value of time management is that it's able to give time purpose and enable individuals to
maximize their time. It is used in the corporate world to establish objectives and standards for
organizations and the people who work for them. Employees with good time management abilities
may produce high-quality work and accomplish their objectives. Time management also assists
managers in identifying employee potential and establishing practical objectives.
Employees with poor time management abilities miss deadlines, do subpar work, experience
excessive tension and anxiety, and run out of time. Ineffective time management negatively impacts
staff, management, and the business.


Time management advantages





Reduced absences. Employees that are stressed and exhausted use more sick days and other
vacations.
productivity improvements. Workers who like their jobs and are less inclined to miss work are
more productive.
happier workers. Employees are happier and less likely to experience burnout when they have
ample time to do their task.
increased creativity. Employees can be more creative in their job when they are not under
pressure from time restraints. Instead of simply responding to their job, they may actively
participate with it. This fosters creativity.

II. Planning a training event (group work)
2.1 Name of the Training program

 Tiki - shopping paradise for customers

2.2 Goals of the Training program
GOAL





Provides information about how to sell using the Tiki platform.
Introduce advantages that Tiki provides its customers.
Instruct individuals on how to contact potential clients.

PURPOSE





Provide users with information on Tiki sales
Introduce advantages and savings when utilizing Tiki
Encourage users to make the most of available resources.

SCOPE






Organize events for about 200 - 500 audiences
Organize parties and light meals between and after the event.
Encourage the audience to make suggestions and ask questions during the event.
Organize a field trip at the company.

2.3 Participants
 Up to 500 students, departments in company, and everyone who wants to join

2.4 Time
 Saturday, March 25th – Friday, April 7th ,2023


2.5 Place
 Mường Thanh Grand Đà Nẵng, 962 Ngô Quyền

Figure 5. Muong Thanh location

Figure 6. Meeting room


2.6 Agenda
The first day of the event “Tiki – shopping paradise for customers”
Time

Mission

Location

Speakers

8:00 AM8:14 AM

Check-in

Meeting room (6th
floor)

8:15 AM8:24 AM

Complete the check-in

Meeting room (6th
floor)

8:25 AM8:59 AM

Opening ceremony

Meeting room (6th
floor)

MC Tran Thanh

9:00 AM9:20 AM

Introduction about the
purpose of the event

Meeting room (6th
floor)

MC Tran Thanh

9:21 AM11:29 AM

Overview about the work
shop

Meeting room (6th
floor)

Tiki-pay
technology and
efficiency

11:30 AM11:59 AM

Discussion: Question and
Answer

Meeting room (6th
floor)

MC Viet and
Tiki Team

12:00 PM1:59 PM

Lunch and rest

Meeting room (6th
floor)

2:00 PM2:44 PM

The explosion of Tiki.

Meeting room (6th
floor)

Leader of Tiki
Team

2:45 PM4:00PM

Why sell so many
products in a certain time

Meeting room (6th
floor)

Technology
Specialist Da Nang

4:45 PM

Summary the speech

Meeting room (6th
floor)

MC Thien An

The second day of the event “Tiki – shopping paradise for customers”
Time

Mission

Location

Speakers

8:00 AM8:14 AM

Check-in

Meeting room (6th
floor)

8:15 AM8:24 AM

Complete the check-in

Meeting room (6th
floor)

8:25 AM8:59 AM

Opening ceremony

Meeting room (6th
floor)

MC Tran Thanh

9:00 AM9:20 AM

Start Meeting

Meeting room (6th
floor)

MC Tran Thanh


9:21 AM11:29 AM

Tiki marketing
academy

Meeting room (6th
floor)

Tiki-pay
technology and
efficiency

11:30 AM11:59 AM

Mini Game

Meeting room (6th
floor)

MC Viet and
Tiki Team

12:00 PM1:59 PM

Lunch and rest

Meeting room (6th
floor)

2:00 PM2:44 PM

The explosion of Tiki
p2.

Meeting room (6th
floor)

Leader of Tiki
Team

2:45 PM4:00PM

Why sell so many
products in a certain
time?

Meeting room (6th
floor)

Technology
Specialist Da Nang

4:45 PM

Summary the speech

Meeting room (6th
floor)

MC Thien An

The third day of the event “Tiki – shopping paradise for customers”
Time

Mission

Location

Speakers

8:00 AM8:14 AM

Check-in

Meeting room (6th

floor)

8:15 AM8:24 AM

Complete the check-in

Meeting room (6th
floor)

8:25 AM8:59 AM

Opening ceremony

Meeting room (6th
floor)

MC Tran Thanh

9:00 AM9:20 AM

Introduction about the
purpose of the event

Meeting room (6th
floor)

MC Tran Thanh

9:21 AM11:29 AM

Overview about the work
shop

Meeting room (6th
floor)

Tiki-pay
technology and
efficiency

11:30 AM11:59 AM

Discussion: Question and
Answer

Meeting room (6th
floor)

MC Viet and
Tiki Team

12:00 PM1:59 PM

Lunch and rest

Meeting room (6th
floor)

2:00 PM2:44 PM

Why should you use
Tiki?

Meeting room (6th
floor)

Leader of Tiki
Team

2:45 PM4:00PM

Minigame about
marketing

Meeting room (6th
floor)

Technology
Specialist Da Nang


5:00 PM

Summary the speech

Meeting room (6th
floor)

MC Thien An

The fourth day of the event “Tiki – shopping paradise for customers”
Time

Mission

Location

Speakers

8:00 AM8:14 AM

Check-in

Meeting room (6th
floor)

8:15 AM8:24 AM

Complete the check-in

Meeting room (6th
floor)

8:25 AM8:59 AM

Opening ceremony

Meeting room (6th
floor)

MC Tran Thanh

9:00 AM9:20 AM

Cultural performances

Meeting room (6th
floor)

MC Tran Thanh

9:21 AM11:29 AM

Break and relax

Meeting room (6th
floor)

Tiki-pay
technology and
efficiency

11:30 AM11:59 AM

Discussion: Question and
Answer

Meeting room (6th
floor)

MC Viet and
Tiki Team

12:00 PM1:59 PM

Lunch and rest

Meeting room (6th
floor)

2:00 PM2:44 PM

The explosion of Tiki.

Meeting room (6th
floor)

Leader of Tiki
Team

2:45 PM4:00PM

Why sell so many
products in a certain time
any time?

Meeting room (6th
floor)

Technology

Specialist Da Nang

4:45 PM

Summary the speech

Meeting room (6th
floor)

MC Thien An

2.7 Work Breakdown Structure (WBS):
A work breakdown structure (WBS) is a visual, hierarchical and deliverable-oriented deconstruction
of a project. It is a helpful diagram for project managers because it allows them to break down their
project scope and visualize all the tasks required to complete their projects.


Figure 7. Work breakdown structure

2.8 GANTT chart
A Gantt chart is a project management tool that illustrates work completed over a period of time in
relation to the time planned for the work. A Gantt chart can include the start and end dates of tasks,
milestones, dependencies between tasks, assignees, and more.

Figure 8. Example of Gantt Chart


Plan
Establish event
goal

Select events
day and place
Select
communications
protocol of team
Design working
schedule
Prepare slides
and document
Estimate the
budget
Coordinate with
event suppliers
Conduct a
thorough
evaluation of
the event
Send the
invitation to
guests

Quynh
Quynh
Trung

Trung
Quynh
Nam
Minh

25/03/202 25/03/202
80%
3
3
26/03/202 26/03/202
100%
3
3
26/03/202 26/03/202
100%
3
3
27/03/202
3
27/03/202
3
28/03/202
3
28/03/202
3

27/03/202
90%
3
27/03/202
75%
3
28/03/202
100%
3

28/03/202
50%
3

Minh
29/03/202 29/03/202
3
3
Nam

50%

29/03/202 29/03/202
100%
3
3

Implementation
Introduction
about the
purpose of the
event
Overview about
shopping online
The explosion of
shopping online

Quynh
03/04/202 03/04/202
100%

3
3
Quynh
Minh

03/04/202 03/04/202
100%
3
3
03/04/202 03/04/202
100%
3
3

07/03/2023

06/04/2023

05/04/2023

04/04/2023

03/04/2023

20/04/2023

01/04/2023

31/03/2023

30/03/2023

29/03/2023

28/03/2023

EVENT START: 25/03/2023
27/03/2023

%
Assigned to Start Date End Date Progress

26/03/2023

Task Name

25/03/2023

Tiki-Shopping just got easier


Why is shopping
online trending
nowadays?
Is it difficult
to use
Tiki
Introduction
about Tiki
The outstanding

features of
Shopee
Why should you
use Tiki?
Using Tiki
effectively.
The impact of
Shopee on
today's life
Job
opportunities
for students at
Tiki
Future plans of
Tiki

Minh

Trung

Trung
Nam

Nam
Minh
Trung

03/04/202 03/04/202
100%
3

3
04/04/202 04/04/202
100%
3
3
04/04/202 04/04/202
100%
3
3
05/04/202 05/04/202
100%
3
3
05/04/202 05/04/202
100%
3
3
06/04/202 06/04/202
100%
3
3
07/04/202 07/04/202
100%
3
3

Nam
07/04/202 07/04/202
100%
3

3
Nam

07/04/202 07/04/202
100%
3
3


2.9 Milestone
A milestone is a specific point within a project’s life cycle used to measure the progress toward the
ultimate goal. Milestones in project management are used as signal posts for a project's start or end
date, external reviews or input, budget checks, submission of a major deliverable, etc. A milestone is
a reference point that marks a significant event or a branching decision point within a project.

Branch name
Event training,
implementation
Planning
Establish event
goal
Select events day
and place
Select
communications
protocol of team
Design working
schedule
Prepare slides and
document

Estimate the
budget
Coordinate with
event suppliers
Conduct
a
thorough
evaluation of the
event
Send the
invitation to
guests
Implementation

Duration
112 hours

Start
26/03/2023

End
07/04/2023

56 hours
12 hours

25/03/2023
25/03/2023

31/03/2023

25/03/2023

4 hours

26/03/2023

26/03/2023

6 hours

26/03/2023

26/03/2023

6 hours

27/03/2023

27/03/2023

8 hours

27/03/2023

27/03/2023

4 hours

28/03/2023

28/03/2023

4 hours

28/03/2023

28/03/2023

6 hours

29/03/2023

29/03/2023

6 hours

30/03/2023

30/03/2023

56 hours

03/04/2023

28/03/2023


Performing the
workshops
Introduction

about the purpose
of the event
Overview about
shopping onl
The explosion of
shopping onl
Why is shopping
onl trending
nowadays?
Is it difficult to use
Tiki
Introduction
about Tiki
The outstanding
features of Tiki
Why should you
use Tiki?
Using Tiki
effectively.
The impact of Tiki
on today's life
Job opportunities
for students at
Tiki
Future plans of
Tiki
Organizing
minigames and
tea breaks
Opening

ceremony

27 hours

03/04/2023

07/04/2023

1 hours

03/04/2023

03/04/2023

1 hours

03/04/2023

03/04/2023

2 hours

03/04/2023

03/04/2023

2 hours

03/04/2023

03/04/2023

2 hours

04/04/2023

04/04/2023

3 hours

04/04/2023

04/04/2023

2 hours

05/04/2023

05/04/2023

2 hours

05/04/2023

05/04/2023

4 hours

06/04/2023

06/04/2023

2 hours

07/04/2023

07/04/2023

3 hours

07/04/2023

07/04/2023

3 hours

07/04/2023

07/04/2023

21 hours

08/04/2023

08/04/2023

4 hours

08/04/2023

08/04/2023


Mini game with
attractive gifts
Break (Drinks and
dessert)
Leisure activities
Mini game: Luck
number
Guide using
shopping onl

5 hours

09/04/2023

11/04/2022

4 hours

08/04/2023

11/04/2022

4 hours
4 hours

11/04/2022
11/04/2022

11/04/2022
11/04/2023

8 hours

10/04/2023

10/04/2023

2.10 Estimated Budget
Budget Types of cost Expected result True result Rented hall $900 $850 Decoration $400$ $350
Lunches for guests $3500$ $3100 Drink and dessert $400$ $320 Gift $80 $80 Inviting speaker
$500 $900 Team building $450 $400 Other fees $300 $120 Total $6530 $6120
Types of cost

Expected result

True result

Rented hall

$800

$800

Decoration

$300

$350

Lunches for guests

$1200

$990

Drink and dessert

$100

$80

Gift

$120

$120

Inviting speaker

$800

$700

Team building

$350

$340

Other fees

$100

$200

Total

$3770

$3580