TRAINING AND DEVELOPMENT HUMAN RESOURCE IN AN ORGANIZATION

THƯƠNG MẠI UNIVERSITY
FINANCIAL – BANKING – INSURANCE

ASSIGNMENT REPORT
SUBJECT: HUMAN RESOURCE MANAGEMENT

TOPIC: TRAINING AND DEVELOPMENT HUMAN
RESOURCE IN AN ORGANIZATION

MBA TRỊNH MINH ĐỨC
NHÓM 5
Section Class: 23113CEMG0111E

1

Downloaded by MAI ??I CÁT ()


CONTENTS
INTRODUCTORY..................................................................................................4
I/ Actual situation of training and human resource development of Nhat Duc
Equipment Joint Stock Company..........................................................................5
1.1 Company overview.........................................................................................5
1.1.1. Company formation and development......................................................5
1.1.2. Organizational structure............................................................................6
1.1.3. Mandates...................................................................................................6
1.1.4. Company development direction..............................................................7
1.1.5. The company's business results.................................................................8
1.2. Reality of training and human resource development of Viet Nhat
Equipment Joint Stock Company.......................................................................9
1.2.1. The reality of identifying training and human resource development

needs at Nhat Duc Equipment Joint Stock Company.........................................9
1.2.2. The process of training and developing human resources in Nhat Duc
Equipment Joint Stock Company......................................................................11
1.3 Fight price on training and human resource development force belong to
Nhat Duc Equipment Joint Stock Company....................................................17
1.3.1. Identify training and development needs source core force....................17
1.3.2. Planning for training and human resource development.........................18
1.3.3. The implementation of training and human resource development........18
1.3.4. Evaluation of training and human resource development results...........19
II/ TRAINING AND DEVELOPING RESOURCES AT NHAT DUC
EQUIPMENT JOINT STOCK COMPANY......................................................20
2.1. General orientations of the company on training and development......20
2.1.1. Objectives of training and developing human resources of the company
in the coming time.............................................................................................20
2.1.2. Human resource strategy.........................................................................21
2.2. Some solutions to complete the training and development of human
resources at Nhat Duc Equipment Joint Stock Company..............................22
2

Downloaded by MAI ??I CÁT ()


2.2.1. For the Company's management.............................................................22
2.2.2 For the operation of the human resources department.............................22
2.2.3. Complete the training and human resource development program........24
2.3. A number of other measures increase the effectiveness of human
resource training and development in Nhat Duc Equipment Joint Stock
Company.............................................................................................................27
2.3.1. In the Company.......................................................................................27
2.3.2. The employee himself.............................................................................29

REFERENCE........................................................................................................31

3

Downloaded by MAI ??I CÁT ()


INTRODUCTORY
Human development is one of the most important goals for socio-economic
development, and it is also the best means to promote development, not only within a
country but also worldwide. Every organization recognizes that training and development
of human resources are essential to promote the production and business development of
the enterprise. In addition, training and development not only bring many benefits to the
organization, but also help workers update new knowledge and skills, successfully apply
changes in technology and techniques. Thanks to training and development, workers can
avoid layoffs during the organization's development process, contributing to satisfying
their development needs.
Therefore, to develop sustainably, build a strong position in the market, and prioritize
work, organizations must pay attention to people - people are the core of all activities. If
an organization has a high-level technical workforce, a sense of responsibility, and
creativity, the organization can master itself in every market fluctuation. Moreover, that
human resource is the innovation and improvement with advanced scientific and
technical progress to modernize and industrialize the production and management
process. Training human resources ensures both the quantity and quality of meeting the
increasing demand of the developing economy, requiring a great effort.
After studying the Human Resource Management course with the attentive guidance
of MBA Trinh Minh Duc, Group 5 understands more deeply the importance of
"Training and Development human resource in an organization”. Group 5 chose
Duc Nhạt Equipment Joint Stock Company to clarify and deepen this topic the group
received. However, there are still limitations as our group have not been able to access

sufficient information, and we welcome any suggestions and contributions to improve our
research.

4

Downloaded by MAI ??I CÁT ()


I/ Actual situation of training and human resource
development of Nhat Duc Equipment Joint Stock Company
1.1 Company overview
1.1.1. Company formation and development
Company name: Nhat Duc Equipment Joint Stock Company
Tax code: 0201159713
Address: No. 27/40 Lach Tray Street, Lach Tray Ward, Ngo Quyen District, Hai Phong
City
Business license: 0201159713. Date of issue: 21/01/2008.
Website: ducnhat.com.vn
Tel: (+84)313641205 Fax: (+84) 313641206
Business:
+ Trading, repairing, maintaining, installing and guiding the use of medical equipment
and supplies.
+ Emergency transportation services for patients, transportation of passengers and goods
by road.
+ Import and export business of pharmaceuticals, cosmetics, biological products, testing
chemicals, food, vocational training equipment, electrical and electronic equipment,
telecommunications equipment, specialized ambulance cars, umbrellas cars, motorbikes
of all kinds.
+ Consulting, trading, installing and building medical and industrial wastewater treatment
systems.

+ Trading and supplying compressed air systems, pressure suction, medical oxygen,
CO2, liquefied nitrogen, liquefied gas for medical and industrial use.
Nhat Duc Equipment Joint Stock Company was born on January 21, 2018 under the
establishment decision No. 0201159713 of the Department of Planning and Investment of
Hai Phong City.
As a joint stock company, the Company's head office is at 27/40 Lach Tray, Ngo
Quyen, Hai Phong, the Company has its own seal and has an account at BIDV.

5

Downloaded by MAI ??I CÁT ()


Nhat Duc Equipment Joint Stock Company has legal status, has statutory rights and
obligations, is self-responsible for business activities registered under business law and
has obligations to the state bank.

1.1.2. Organizational structure
General meeting
of shareholders
Control board
Administrative
council

General manager

Manager

Technical
department

Office
supplies and
equipment

Computer
software
room

Financial
accounting

Business
department

Human resource

1.1.3. Mandates
* Function
DUCNHAT is and will bring many practical technology solutions to contribute to
meeting the needs of healthcare, education, technology, hospitals, businesses and
households to improve the efficiency of production activities. business.
6

Downloaded by MAI ??I CÁT ()


* Mission
Strictly abide by the policies, laws of the state and international practices in the fields
related to the transportation of goods, import and production, financial regulations, fixed

assets. and liquid assets.
Organize business activities throughout the company to achieve the goals set by the
company.
The company must conduct business planning to submit to superiors and organize the
implementation of the assigned targets.
Ensure the lives of employees, distribute income fairly and ensure safe working
conditions.

1.1.4. Company development direction
* Market development:
The company will deploy access to the latest medical equipment, the most advanced
technology, with affordable prices and easy accessibility to serve customers. On the basis
of direct relationships with world-famous equipment manufacturers, DUCNHAT is
always ready to serve customers at any time, anywhere to help customers solve problems,
and at the same time provide equipment quickly with a warm attitude. Love, dedication to
the profession ensures long-term reputation and trust of customers.
About the market: DUCNHAT provides medical equipment, testing equipment and
chemicals to central hospitals, hospitals and private clinics in the northern and central
markets. It is expected that by the end of 2015, DUCNHAT will open a branch in Quang
Binh.
* Technology
DUCNHAT always has access to the latest and most advanced technologies to serve
customers.
* Client
Strengthen and expand cooperation relationships with domestic and foreign firms to
provide medical equipment, modern medical technology, high quality medical services
and reasonable prices to meet demand. increasing number of customers.
* About human resources:
The company always believes that the success of the business depends greatly on the
human factor, so the company always invests in developing human resources, focusing

on recruiting and training young staff to go on training. overseas, has the capacity to meet

7

Downloaded by MAI ??I CÁT ()


the expanding development and maintain the position of a pioneer enterprise in the fields
of medical equipment, medical services, and medical technology transfer.
* Staff:
With a staff of university graduates and post-graduates who are experienced,
enthusiastic and highly responsible at work. Therefore, the company has won the hearts
of many customers across the country. In addition, we also have special support from
foreign technical experts and collaborators who are currently masters and doctors at
training and teaching schools.

1.1.5. The company's business results
Spending
1
1. Businesses
that collect
goods and
provide
services
2. Cost of
goods
3. Cost of sales
4. Business
management
expenses

5. Total
accounting
profit before
tax
6. Current
corporate
income tax
expenses
7. profit after
corporate
income tax

Code
2
01

2014
3
12,883,006

2013
4
9.664.055

2012
5
7,132.211

11

11.142.134

7,998,586

6.021,862

24
25

136.875
638,286

106.379
604.952

71.509
600,077

50

965,711

954.120

438,763

51

241.428

267.153

122.854

06

724,283

686,966

315,910

=> Comment:

8

Downloaded by MAI ??I CÁT ()


From the table above, we can see that the company's production and business activities
are relatively stable, but increase unevenly over the years. It is expressed through:
The total revenue of the company in 2014 was 12,883,006 thousand VND, an increase
compared to 2013 (9,664,005 thousand VND) was 3,219,005 thousand VND and
increased compared to 2012 (7,132,000 thousand VND) was 5,751,000 thousand VND)
mainly due to the fact that in 2013, the company opened a new branch in Lang Son,
because this is a new branch, the strategies and policies are not optimal, leading to
insufficient sales. much as well as for a reasonable price. The slow consumption of
products also depends on a number of objective reasons on the part of customers:
purchasing power of customers, tastes, consumption habits, etc. tools to regulate the
company's business activities such as price policy, tax policy, etc. By 2014, the company

had taken appropriate measures to solve difficulties, so the company's revenue increased.
compared with year 013.
Profit before tax in 2014 was 965,710 thousand dong, an increase compared to 2013
(954,119 thousand dong), an increase of 11,591 thousand dong, equivalent to 1.2%. From
2012 to 2013, profit before tax increased by 515,356 thousand VND, equivalent to an
increase of 117%. It can be seen that the growth rate of pre-tax profit in 2013-2014 was
smaller than the growth rate of pre-tax profit in 2012-2013. Profit before tax in 20132014 decreased due to the increase in production costs, selling and administrative
expenses, so the profit decreased significantly, proving that the company's management
and use of materials and labor are not suitable. reason, or it may be because the company
is pursuing a certain strategy in the coming years.
Profit after tax in 2014 was 724,283 thousand dong, an increase compared to 2013
(686,966 thousand dong) was 37,317 thousand dong and increased compared to 2012
(315,909 thousand dong) was 408,374 thousand dong.

1.2. Reality of training and human resource development of Viet
Nhat Equipment Joint Stock Company
1.2.1. The reality of identifying training and human resource development needs at
Nhat Duc Equipment Joint Stock Company.
1.2.1.1. Training status of the company
The company relied on task analysis and job assessment to identify training needs.
Specifically, the work has been carried out as follows:
- Determining the working ability and working level of employees in business activities,
thereby finding out the shortcomings of their skills and qualifications such as:

9

Downloaded by MAI ??I CÁT ()


+ Lack of qualifications such as expertise and skills, so it is not possible to best complete

the work done.
+ Lack of necessary skills or errors when performing operations during work.
- Identify the company's needs for new knowledge and skills of employees in the
company so that they have the knowledge and skills to perform work and meet the
requirements of the job.
- Based on organizational change, from which to determine training needs.
- Based on human resource planning, analyze organizational issues such as productivity,
quality of work performance, labor costs, etc., and assign responsibilities and obligations
of each individual worker in the company. company, then consider whether the
assignment is reasonable or not, there are shortcomings that need to be supplemented,
thereby determining the training needs.
- Identify training needs based on the company's existing funding sources from which to
develop appropriate training programs.
The identification of training, retraining and management capacity improvement needs
can be done in the following order:
+ Develop organizational design, design leadership development needs in the enterprise
in all departments, on the basis of economic contracts or plans to expand production and
business, policies and strategies of the enterprise...
+ Build a job transfer table, promotion card: from which the enterprise identifies the
training needs to improve the capacity of management and employees in the company as
well as the potential for human resource development of the enterprise.
In the first quarter of each year, the relevant person in charge of the administrative human resources department needs to determine the general training needs for employees
and send it to his employees, to the head of the company's department. Training needs
can be identified on different grounds.

1.2.1.2. Regulations on training and developing human resources of the company
- Rule:
Nhat Duc Equipment Joint Stock Company conducts training and human resource
development according to the general principles of the whole company. The work is
planned and trained by a team of highly qualified staff, experienced in organization, with

a good sense of responsibility, always in compliance with the company's policies. On the
other hand, the company also has a policy to encourage employees to improve
10

Downloaded by MAI ??I CÁT ()


themselves, cultivate professional knowledge, and constantly innovate in the working
process to help the company constantly develop.
- The standard conditions for employees sent by the company for training are the
following:
+ Have professional qualifications. The profession is suitable for the training program.
+ Successfully completing the assigned tasks, having self-efficacy, good qualities, and
the ability to absorb new knowledge.
+ Have sufficient economic, family and health conditions.
+ Long-term commitment to the company: for those who are recruited into the company,
the company must sign a retention clause after the company has trained them.
- Organize training activities:
Based on the company's plan, based on the results of the business process, at the end of
the year the company summarizes and makes plans for the next year.
In the first quarter of each year, based on the work needs of the company's existing
human resources, the departments have training needs, make a list of employees in need
or go for training.
The plan must clearly state the reason for the training, the training needs, the list of
employees to be trained, the specialized training program, etc., then the HR department
will make a specific training plan. possible, budget and duration of training and then
approved by the director.
For cases where additional training costs are incurred, they must report to the
administrative - human resources department, clearly stating the reason and through the
finance - accounting department to apply for more training funds.

These are the general training principles of Nhat Duc Equipment Joint Stock Company,
the training programs over the years must comply with the above principles, in order to
ensure the synchronization and stability throughout the company. year after year.

1.2.2. The process of training and developing human resources in Nhat Duc
Equipment Joint Stock Company
1.2.2.1. Determining training needs:
The Company collects information from three sources:
+ Source 1: The needs of officials and employees
11

Downloaded by MAI ??I CÁT ()


From 2013 to 2014, the company recruited 20 more employees, including trained and
untrained workers. In company, the promotion and promotion takes place quarterly, any
employee wants to improve management capacity, professional qualifications to be
promoted.
+ Source 2: According to the company's orientation: the company gives long-term
development orientation:
Create solid, competitive resources to meet the expansion in scale and quality to make
the company a pioneer in the field of medical equipment and medical services. Improve
staff capacity through sales communication skills and foreign languages
+ Source 3: Business results of previous years
The company has considered through labor productivity, revenue, and profit over the
years.
Labor productivity: in 2013 is 138.05 million VND/person, in 2014 is 143.14 million
VND/person
ð Through the process of aggregating resources, in 2014 the company raised the
following human resource training and development needs:

-

Demand for leaders: Annually appointing leaders of departments to participate in
short-term professional classes and advanced classes on political theory

-

Employee needs: Each department sends employees to study to improve their
skills. As of 2014, on average, each employee in the company was sent to train
once.
Table 2.8. Employee training plan in 2014

Contents of the training program

Subject

Political theory training

Leading cadres

Quantity
(person)
3

Take management and organization organizational staff
classes
Marketing
training,
marketing Workers
development

Informatics training
Workers

13

Foreign languages training

8

Workers

Total

2
10

36
12

Downloaded by MAI ??I CÁT ()


1.2.2.2. Define training goals
a) Skill
-

Manager:

+ Ability to plan and organize the company
+ Set goals, develop strategies, plans to achieve those goals

+ Anticipate difficulties, obstacles and changes in the business environment.
+ Good communication and behavioral skills.
+ Create a good working environment (income, promotion opportunities)
-

Staff:

+ Have research and preparation skills: equip employees with customer research methods
to easily approach customers.
+ Diagnostic skills: equip staff to grasp customer psychology, diagnose how customers
are in need of products.
+ Good communication skills: create friendly relationships with customers as well as
colleagues.
+ Cooperation skills: employees create relationships with customers, expand customers.

b) Knowledge
-

Manager:

+ Have specific professional knowledge about the field of responsibility.
+ General knowledge of businesses, industries, related activities, business environment,
law, politics, economy - society.
+ Knowledge of financial and quantitative analysis.
+ Proficient in using office software

-

Staff:

+ General knowledge of the company or industry
13

Downloaded by MAI ??I CÁT ()


+ Have specific professional knowledge of the assigned industry.
+ Do a good job every day.
+ Proficient in the use of office software.

1.2.2.3. Develop a training plan
First: Determine the training location
Training at enterprises: lecturers are employees at enterprises. The company does not
invite external lecturers to teach.
Training outside the enterprise: The company sends its employees to facilities and centers
for training
Second, choose the form of training.
+ Enterprises self-train new employees
The company selects former employees with long-term experience and qualifications to
guide or combine with trained and in-demand employees.
+ The company organizes courses
The company regularly coordinates with a number of training centers to organize courses
for employees
Third, choose the training method
+ Mentoring and mentoring method: Good managers guide and directly supervise junior
employees.
+ Method of sending people to study: the company sends students to the training center to
learn and acquire new knowledge and skills.
Fourth, select the object to be trained.
- Training subjects are leaders, must ensure the following requirements:

+ Must have good leadership skills.
+ Successfully completed the task of leading the company to achieve the set targets.
+ Gain the trust of employees in the company.

- For officers, employees must meet the requirements on qualifications and qualities:
14

Downloaded by MAI ??I CÁT ()


+ Good job done.
+ Have the qualifications and capacity to meet the training program
+ Have health and family conditions allow
+ Commitment to long-term commitment with the company after being sent to train by
the company.

Fifth, select teachers.
At the company, the company will send employees with long-term experience of more
than 3 years, understanding and mastering all operating conditions of the company. These
people will work together to guide the weak new employees who need training
At the centers, teachers are selected by the center, these teachers have many years of
teaching experience and are trusted by many companies.
· Sixth, estimate the cost of training.
In 2014, the enterprise had 36 trained employees, of which 34 were trained at the
center (According to Table 2.8. Labor training plan in 2014) and 2 employees were
trained at the enterprise.
Table 2.9. Statistics of training costs in 2014
Training content

Quantity

Advanced training in political
theory,
organization
and
management
Professional training

5

Cost/ 1 person
(VND)
2,500,000

Total cost

8

1,800,000

14.400.000

Informatics training

12

1,500,000

18,000,000

Foreign languages training

9

2,000,000

18,000,000

12,500,000

The total cost for training in 2014 is: 62,900,000 VND, the cost for the courses on the
company's basis is based on the survey results at the training institutions.
Expenses for training and developing human resources are deducted from the
following funds and grants:
+ source of expenses from annual production and business activities.
15

Downloaded by MAI ??I CÁT ()


+ source of support from the company's welfare fund.
+ support from the state budget or other funding sources

1.2.2.4. Implement training and development activities source core force
a) Training outside the business
The company will support employees in terms of time and cost during reverse
engineering. In the process of employees going to training, the company also eliminates
conflicts between those who take up positions, but mainly when employees go to school
in the evening, it will be easier for the company's work. During the training process, if
there is a change, the human resources department will report to the company's leadership

for timely handling.
b) Training in the business
- Owner weak used for new employees of the company, new employees will quickly get
used to the job, get to know colleagues as well as be able to get along with the new and
possibly new team.
- Also can be applied to office blocks, sales staff when the training content create - no
need ants If the system is systematic, it is possible to use the method of on-the-spot
training and accompanying training.
- Here to be image the method of building a succession team through direct superiors
teaching subordinates, doing so so that superiors and subordinates understand each other
better, achieve higher efficiency in work and manage employees.

The company's training cost table over the years
Item pepper

Unit

2012

2013

2014

2013/2014
Absolute

2014/2013
Related Absolute
to %

Related
to %

The total cost
of training

Million

30

40

62.9

10

33

22.9

57.25

Total number
of trained

People

14

25

36

9

78.57

11

44

16

Downloaded by MAI ??I CÁT ()


workers
The average
cost of
training

Million/
person/year

2.14

1.6

1.75

-0.54

25

0.15

9.34

Comments:
Through the statistics of training costs, we can see that the total cost of training has
increased steadily over the years, increasing by 33% in 2013 compared to 2012,
corresponding to an increase of 10 million VND. From 2014 increased 57.25% compared
to 2013 corresponding to an increase of 33.9 million USD. This increase increases the
number of employees trained.
ð In addition to training, human resources have been significantly improved and the
company has realized the role and importance of the training process in order to
improve the quality of human resources.

1.3 Fight price on training and human resource development force
belong to Nhat Duc Equipment Joint Stock Company
1.3.1. Identify training and development needs source core force
· Advantage:
+ The company finds out the causes of bad work results such as: not training, training the
wrong people for the right job, lack of automatic workers, feeling of being handled by the
object or not. fair.
+ Through the research process, the company has realized the importance of personnel
training and development
+ Does the company build performance results? according to Love bridge
· Disadvantage:
+ Training is often based on the company's goals and not on the employee's aspirations to

see if they encounter those problems at work.
+ Not have source of detailed information to assess the training needs of employees,
through job descriptions, errors or omissions as well as feedback from customers to
assess training needs.
17

Downloaded by MAI ??I CÁT ()


1.3.2. Planning for training and human resource development
· Profit position
+ Detailed training plan, suitable to the current situation of the company.
+ The company has divided into separate levels to build training content: For important
levels, training content needs to be trained outside, employees can be trained according to
training methods. reverse generation. accompanied by pairs, ... so the company separated
to easy manager physical
+ Set item specific goals for the company, identifying the knowledge and skills that
employees need after being trained. From there define a training plan designed to create
goals

· Defects points:
+ Massive training, not identified training needs is an important and urgent need to focus
on training first.
+ The learning method is still lacking and needs to be supplemented, the new lessons
only stop at the theoretical level and have not yet gone into practice, leading to a gap
between practice and theory.
+ In direction France Mentoring training, instructors are skilled employees or
experienced employees in the company.
+ The company sets a high reward target compared to students going to school, so it
doubles when putting pressure on students

1.3.3. The implementation of training and human resource development
Advantage:
+ Exhibition declare done quickly
+ The company chooses the form of training according to specific subjects.
+ The selection of reasonable and economical training methods
Defects point:
+ Training time is often too long.
+ Training content is more theoretical than practical

1.3.4. Evaluation of training and human resource development results.
Advantage:
18

Downloaded by MAI ??I CÁT ()


+ After each course, the company gives questions related to students' reactions after each
course.
+ The company also has different assessment methods for each form of training, not
applying a difficult assessment method.
+ After training employees can be promoted, transferred to better positions, suitable to
their capacity and ability.
Cons:
+ Hit price The results are not accurate yet
+ Does not accurately reflect the training results of students
+ Students have not answered objectively about the learning process as well as the results
achieved

19

Downloaded by MAI ??I CÁT ()


II/ TRAINING AND DEVELOPING RESOURCES AT
NHAT DUC EQUIPMENT JOINT STOCK COMPANY
2.1. General orientations of the company on training and
development
2.1.1. Objectives of training and developing human resources of the company in
the coming time
* About people:
The company always sets a common strategy to improve the staff in both quality and
quantity. Determine the position of the company in the future, the direction of operation
to train a team of staff who are good at professional skills, rich in work experience, have
a spirit of work, always learn creatively at work.
The company has set out strategies about people such as:
+ Human resource training and development program – competition to attract
talents. Proper training, good recruitment will have an internal human resource with
knowledge, skills and capacity to meet new development requirements. At the same time,
adding good people by building a policy mechanism to create attraction to meet the new
requirements and tasks of the Company.
+ Program of applying software technology, computerizing all company activities. Build
a strategic information system, strategies, production and business solutions
correctly. Taking information technology as a foundation is a management tool and must
be deployed at high speed.
* About the organization of activities:
The company always aims to perfect the organizational structure of the company to be
the most reasonable, scientific and modern. The organization of activities must be unified
under the direction of the management. The organization of activities includes only
production and business activities, research and manufacturing of drugs but also the

organization of human resource training activities in the company.
To serve the organization operating in the company, the company has launched a
development strategy consisting of the following 3 parts:
+ Develop the company into a multi-industry business group, in which the
pharmaceutical industry and equipment and practical tools are the main industry.
+ Set up representatives and branches of joint stock companies of cities, focusing on both
domestic and foreign according to the progress of production and business development.
20

Downloaded by MAI ??I CÁT ()