Fb19 internship report 2023

HANOI UNIVERSITY
FACULTY OF MANAGEMENT AND TOURISM

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INTERNSHIP REPORT

FPT SECURITIES JOINT STOCK COMPANY

Student Name: Nguyen Thi Hoa
Student ID: 1904040046
Major: Finance and Banking
Class: 4TC-19



𝟖𝒕𝒉 𝑴𝒂𝒚, 𝟐𝟎𝟐𝟑

TABLE OF CONTENTS

ACKNOWLEDGEMENT .............................................................................................................. 4
I. INTRODUCTION ................................................................................................................. 5

1.1. Brief history, vision, mission ............................................................................................. 5
1.2. Business sector and business size ...................................................................................... 6
1.3. Products lines and market segments ................................................................................ 6
1.4. Competitors......................................................................................................................... 7
1.5. Organization Chart ............................................................................................................ 8
II. PLAN................................................................................................................................... 8
1. Investment Advisory Division ........................................................................................... 8
2. Internship Starting and Ending Dates ............................................................................. 9

3. Orientation for Internship ................................................................................................ 9
4. Training/ Coaching ............................................................................................................ 9
5. Internship Responsibilities ................................................................................................ 9
III. MAJOR ASSIGNMENTS............................................................................................... 10
1. Duties and Responsibilities.............................................................................................. 10
2. Assignments during the internship program ................................................................ 10
IV. ORGANIZATION ANALYSIS ...................................................................................... 12
1. SWOT analysis ................................................................................................................. 12

1.1. Strengths.................................................................................................................... 12
1.2. Weaknesses................................................................................................................ 14
1.3. Opportunities ............................................................................................................ 15
1.4. Threats ....................................................................................................................... 16
2. Problems Analysis ............................................................................................................ 17
2.1. Problems identification ............................................................................................ 17

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2.2. Solutions .................................................................................................................... 18
V. REFLECTION ON THE INTERNSHIP .......................................................................... 19

1. Knowledge acquired ........................................................................................................ 19
2. Skill learned ...................................................................................................................... 20
3. Attitude requirement ....................................................................................................... 20
4. Challenging tasks ............................................................................................................. 20
VI. INTERNSHIP SUMMARY ............................................................................................ 21
REFERENCES............................................................................................................................ 23
APPENDICES ............................................................................................................................. 24
Appendix 1: Internship Evaluation ....................................................................................... 24
Appendix 2: Supervisor’s Evaluation.................................................................................... 29

Appendix 3: Work Examples ................................................................................................. 31

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ACKNOWLEDGEMENT
Two months of internship are an opportunity for me to synthesize and systematize what I
have learned and, at the same time, combine it with practice to improve my professional
knowledge. I also realize that real experience is extremely important. During the
internship, it is inevitable that difficulties will arise, but thanks to the help of FMT
teachers and instructors, Mrs. Do Van Anh, and the enthusiasm of the brothers and sisters
in the Investment Advisory department in particular and in other departments in the
company in general, I have completed the internship report in the most complete way.
First or foremost, I would like to thank all the teachers in the FMT department for helping
me build a solid professional foundation so that I can complete this internship period;
especially instructor, Mrs. Do Van Anh, who wholeheartedly guided us to complete this
report.
I would also like to thank the leadership, departments, and brothers and sisters in FPT
Securities Joint Stock Company for receiving and creating all favorable conditions for
me to approach reality as well as improve my professional knowledge.
During the internship as well as in the process of making the internship report, it is
difficult to avoid mistakes, and I hope you will forgive them.
Thank you sincerely!

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I. INTRODUCTION

1.1. Brief history, vision, mission

 Brief history

FPT Securities Joint Stock Company (abbreviated as FPTS), a member of FPT Corporation, is
authorized to organize and do business under the State Securities Commission's License, which
was issued on July 13, 2007. FPTS was formally listed on the Ho Chi Minh City Stock Exchange
(HOSE) in January 2017, stock code is FTS. At the same time, FPTS officially moved to a new
headquarters at 52 Lac Long Quan Street, Tay Ho District, Hanoi. FPTS currently operates two
branches in Ho Chi Minh City and Da Nang and four transaction offices, respectively. In recent
years, FPTS received typical securities, voted on by HNX (Hanoi Stock Exchange) and VSD
(Vietnam Securities Depository). After many increases in the charter capital from VND 200 billion
when it was established, FPTS had got more than VND 1,900 billion up to this point. After nearly
16 years of expansion and building, FPTS consistently achieve great success, acquire the patrons'
trust, and solidify its position as the top securities business in Vietnam. In terms of market share
for derivatives brokerage, FPTS was placed 7th on HNX in 2021 and maintained its eighth-place
ranking among the Top 10 businesses. The important milestones in the formation and development
of FPTS over the years have affirmed the company's high and prominent position in the industry.

 Vision

FPTS aspires to become a powerful financial institution, with efforts to build staff and technology
capabilities, to bring the highest quality products and services to customers and a full material life,
spiritually rich for all members.

 Mission

Emphasizing on investing in improving the qualifications of staff and upholding professional
ethics in order to increase customer satisfaction and trust. Constantly investing in research,
leveraging all technological strengths to create the highest-quality products and services, and
providing customers with a convenient and safe, fast and accurate, fair and transparent trading
system. Become the number-one choice of domestic and foreign businesses and investors.

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1.2. Business sector and business size
 Business sector
FPTS is operating mainly in the securities area, including services for individuals and for business.
 Business size

- Total revenue
In the context of the COVID-19 pandemic still taking place around the world, heavily affecting
the supply chain of goods and the world economy, the Vietnamese stock market will still grow in
both scores and liquidity in 2021, following the nearly published financial statement. Therefore,
FPTS ’s revenue rose from VND 403 billion to VND 1,387 billion, an increase of 242.84%
compared to those in 2020, but decreased to over 851 billion in 2022 (falling at 38.63% compared
to those in 2021).

- Number of employees
There are nearly 500 employees, mainly university degrees and postgraduate degrees, who are well
trained, have high professional qualifications, professional working style, and always bring the
highest satisfaction to customers.

1.3. Products lines and market segments
 Products and services
The company’s range of products consists of:
o Securities Trading, including margin trading, cash advance service, securities custody and
investment advisory
o Corporate Advisory, including Investment banking services (consisting of M&A advisory;
divestment and auctioneering advisory; securities issuance and offering advisory stock listing)
and corporate governance advisory (technology applications served for customers)

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Utilizing its technological prowess, FPTS constructed an international-standard information
technology system with transaction systems, serving a large number of clients at high speed via
three channels: the physical trading floor, the telephone, and the Internet. FPTS continues to keep
a prudent approach to investment and selection of securities portfolios and apply security solutions
to securities transactions with the purpose of putting more effort into improving the quality of
services for customers.

 Market segments

Regarding the market sector, FPTS continually aspires to provide the greatest service to all
individual investors under the age of 18, businesses, and institutional investors locally and
internationally. The number of individual investor accounts in the nation will surpass 6.8 million
by the end of 2022, or around 6.8% of the total population—more than in the preceding six years
combined.

1.4. Competitors

Notwithstanding the global impact of the COVID - 19 epidemic on the commodity supply chain
and the global economy, the Vietnamese stock market nonetheless had above-average growth in
scores and liquidity in 2021. This means competitive pressure in the securities industry is more
and more fierce. However, into the year 2022, the securities market started to strongly fluctuate,
the representative index of Vietnam's stock market, the VN-Index from 1,528.57 points in January
2022, decreased at 911.9 points in November 2022, equivalent to a decrease of 40.34%. Therefore,
any company operating in securities is also expected to attract a certain number of customers by
updating digital technology and offering competitive service fees.

Additionally, Despite of the fact that being under competitive pressure from other prominent
securities businesses such as SSI, VNDIRECT, VPS, TCBS, etc. or those new entrant companies,
FPTS still affirms its position as one of the leading company in securities industry, in the top 10

securities companies with the biggest market share for many years running. Besides, the
emergence of financial apps like Finhay, Fireant, and Mitrade, etc. also puts a lot of rivalry on this
securities firms.

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1.5. Organization Chart
FPTS ’s structure is organized according to the following diagram.

II. PLAN

1. Investment Advisory Division

The headquarter of FPTS in Ha Noi is where I worked as trainee, being an investment advisor in
Investment Advisory Divisions, in which Investment Advisory Department is one of the most
important department in the company.

Investment Advisors are responsible for introducing a securities company's services to clients in
order to bring the company's income. Additionally, they are required to somewhat familiarize
themselves with data analysis, market volatility, and financial analysis at securities businesses.
From there, they may provide customers with valuable advice on investments decision while
engaging in market trading.

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2. Internship Starting and Ending Dates

The internship period has lasted 2 months, starting at February 1st to March 31st, 2023, following
the mutual agreement in the contract.

3. Orientation for Internship

Before being an apprentice, I spent a month learning for the Training Program for Potential
Trainees that was organized by FPTS, and my expectation is to get an opportunity job in securities
fields in the form of full-time jobs. after that, I especially look forward to cultivating practical
knowledge about securities and applying what I learned related to finance and banking with the
purpose of improving my professional knowledge and experiences.

4. Training/ Coaching

During the period of my internship at FPTS, I was trained in the basics of the securities market,
fundamental analysis, technique analysis, and soft skills in order to become an investment advisor.

 Fundamental analysis: business operations analysis, financial statements analysis,
indicators for fundamental analysis, business valuation, microeconomics,
macroeconomics, investment portfolio management, etc.

 Technique analysis: Trend, candlestick patterns, technical indicator, etc.
 Soft skills: Communication skill, investment advisory process, customer psychology

analysis, customer acquisition skills, etc.
5. Internship Responsibilities

My responsibilities in the internship is listed below:

- Attending training sessions according to the apprenticeship route
- Be qualified assessment exams
- Completing daily tasks on time assigned by manager
- Participating in group sessions that are held internally

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III. MAJOR ASSIGNMENTS

1. Duties and Responsibilities

One day of internship at FPTS started at 8:30 and ended at 17:30 from Monday to Friday, but it
still has flexibility in time.

My supervisor gave a topic related to economics, finance, or investment advisory work every
morning, like investing channels, inflation and the effects on the financial market, stock market
indexes and their meaning, or the investment consulting profession, and I had to research those
topics themselves and design them as slides. When I end my version of the securities market, I
need to present what I learned in front of my manager and the members of my internal team. After
that, I and other members of my team would discuss and give comments on the presentation
together before receiving evaluations from managers. Personally, that makes me review and
synthesize necessary knowledge for myself in order to prepare solid luggage for future work.

Regarding the training program, I have a study schedule for topics such as business analysis,
business valuation, portfolio structure, technical analysis, how to make analytical reports, how to
analyze business models, and how to find customers and maintain relationships with them. Before
each topic, I had to find out and research knowledge related to those topics and prepare some
questions to discuss in lessons with the supervisor and other interns. (The details about the schedule
will be expressed in the appendix.)

2. Assignments during the internship program
2.1.Assembling and analyzing listed company data

As it mentioned above, I participated the training sessions, which is the foundation knowledge of
business operation analysis, financial statement analysis and stock valuation according to the

apprenticeship route. After each session, I proactively search for and analyze information about
the company.

TNG Investment and Trading Join Stock Company is the listed company I was assigned to analyze,
whose stock code is TNG, listed in HNX (Hanoi Stock Exchange).

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First of all, I began by outlining the major components of my study, which included an overview
of the business, an analysis of the industry, an analysis of the financial position, an investment
thesis, an analysis of the risk associated with investments, and a valuation of the company. Then,
I conducted additional necessary information by consulting a number of trustworthy sources such
as CafeF, Vietstock, the Vietnam Garment Association, or the company's website. I gathered
information, performed analysis, formed opinions, and generated my reports.

I was trained in business operation analysis, which helped me get a comprehensive insight into the
company, combined with the analysis of financial statements by financial indicators, which helped
me better understand the firm’s financial situation. From which I might use to formulate
investment arguments and suggestions appropriate for each target customer's level of risk
tolerance.

However, one of the most perplexing problems I encountered when I was analyzing the firm was
the forecasting and evaluating of the shares. Thanks to the enthusiasm guidelines of my manager
and the professional members in my team, I fully completed this parts relatively well.

After researching and analyzing the firm, I proceeded to present for my internal team and Director
of investment consulting department. My presentation eventually received the relatively high
assessment from the judges, especially the constructive criticism helped me to understand
comprehensively necessary factors when evaluating a company.

2.2.Investment portfolio consulting for clients

Regarding to this task, which is optional assignment. I need to learn more about the clients who
want to use their money to invest in the securities market and introduce them FPTS’s services.

My friends, family, and family are the first clients. I helped them gain a more thorough grasp of
the investing field and its significance in personal financial management, which enabled them to
begin to select the forms of investment for themselves.

With the customer whom choose to open an account at FPTS, I provide them with investment
advice in accordance with the investor's financial status and short- and long-term goals. Then sent
them analyst-approved analysis reports to refer and making investment decisions.

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Due to the consulting abilities being lacking, during working process for customers, I encountered
some issues leading ineffectiveness with clients.

IV. ORGANIZATION ANALYSIS

1. SWOT analysis

STRENGTHS WEAKNESS
 Lack of diversification sources of
 Technological systems
 Emphasizing on human development revenue
 Lack of activities in marketing strategy
OPPORTUNITIES
 Growing demand for financial services in THREATS
 Volatility in the global financial

Vietnam
 Increase the adoption of digital platforms markets
 Intense competition from both
for securities trading and investment
domestic and foreign securities firms

1.1. Strengths
 Technological systems

Technology has always been a priority since FPTS 's founding, which has always invested in and
researched it in order to serve customers with safe, easy-to-use utility products and a stable
operating system.

The trading system can be optimally handled in all circumstances and is synchronized for both the
underlying and derivative markets. The fact that the system maintains stability even when traffic
increases during times of high market activity is the most clearly proof. Additionally, in the market,
FPTS 's trading system is often appreciated by investors for its outstanding advantages including
stability, high processing capacity, and real-time processing to assist clients in making decisions.
the best possible and especially confidentiality for customers.

FPTS has developed an EzHRM human resource management system using its expertise in
technology. A human resource management tool called EzHRM aids in the professional and
organized handling of all employee data by corporate executives such as personnel reports,

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employee income reports, management reporting system, etc. This human resource management
software system has effectively supported FPTS 's Board of Directors and Human Resources
Department in human resource management and building a professional working environment.

Moreover, the technological system will eventually be modified, added to, and upgraded on a
regular basis by FPTS 's technological center to better serve the demands of investors as well as
self-employed. That is considered FPTS ‘s core competitive advantage.

 Emphasizing on human development

Regarding staff development, FPTS has been persistent in establishing policies and procedures to
ensure absolutely everyone has high standards for professional ethics. Along with that, all staff
receive ongoing training in knowledge and skills development so that FPTS becomes more and
more a professional financial consulting service organization.

First of all, FPTS always concentrated resources to create the greatest consulting team throughout
the potential internship program, which is held about a few times annually in the finance and
securities industry nationwide. Through these training programs, FPTS is looking for talented and
enthusiastic employees to continuously supplement the Company's staff.

Along with encouraging internal training initiatives to help staff members advance their
professional credentials and professional ethics, FPTS works to create a fair, open, and honest
work environment. The FPTS has created a clear roadmap for officers and workers to strive for
and progress in all sectors and positions, from interns, apprentices, specialists, and experts to
management levels. Furthermore, in order to foster a sense of unity and improve communication
among the company's employees, FPTS is also passionate about and supportive of the group
activities infused with the FPT culture.

Therefore, human development is anticipated to help FPTS put together a team of highly skilled
individuals with strong work ethics who can successfully support investors.

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1.2. Weaknesses Revenue structure

 Lack of diversification sources of revenue
billion VND
In recent years, FPTS has been concentrating on the 2 main
revenue-generating services are brokerage and margin activities. 2020 2021 2022
Specifically, revenue from securities brokerage reached over VND
408 billion, accounting for more than 48% of the revenue structure Revenue from financial advisory
in 2022, and revenue from interest from lending activities was activities
VND 519 billion, accounting for 60.15% of the revenue structure Revenue from custody securities
in 2021. Meanwhile, securities consulting services only account for
a quite small part of nearly 4 billion VND and underwriting and Revenue from securities investment
securities issuance activities are unlikely to record revenue in 2022. consultancy
Revenue from guarantee, securities
Due to its primary attention on these two income streams, FPTS is issuance agent
significantly impacted by the poor stock market environment, and Revenue from brokerage services
investors' expectations are pessimistic. This demonstrates that
FPTS 's revenue diversification is not actually ideal for a securities
business.

 Lack of activities in marketing strategy

When compared to other businesses in the same sector, FPTS has not run particularly effective
media marketing campaigns for attracting in customers. Promotion is essential for introducing
goods and services to clients, even though the quality of services and systems is crucial for
businesses in the securities sector.

Some securities firms partner with universities to hold competitions to find up-and-coming talent
such as SSI - SSI Securities Corporation, VCBS - Vietcombank Securities Limited Company,
attracting considerable attention to their marketing campaigns on Facebook or YouTube. However,
apart from the annual potential trainee program that is advertised on the company's official
Facebook page to promote the brand, it is extremely uncommon to see FPTS with advertisements

on these social networking sites. This might be viewed as a restriction on FPTS ' ability to use
media campaigns to generate interest in consumers.

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1.3. Opportunities
 Growing demand for financial services in Vietnam

According to VinaCapital 's assessment, Vietnam has one of the fastest growing economies in the
world, with an average GDP growth rate of roughly 6.5% per year in the years prior to the COVID-
19 epidemic. Positive effects from strong economic development will be seen in the operations of
stock market-listed corporations. That is considered the bright spot of Vietnam's economy in the
next 3-5 years and the prospect of upgrading the stock market will be an important driving force
to attract cash flow from both domestic and foreign investors.

The stock market in Vietnam still has a lot of space to grow. Only 4.93 million domestic individual
investor accounts existed as of the end of March 2022, which is 5% of the total population of the
nation. Compared to other countries in Southeast Asia region, Thailand is an example with
approximately 50% of the Taiwan population invest in securities and 5.3 million securities
accounts, (about 8% of the populations), Vietnam ‘s stock market is a promising market.

Furthermore, Morgan Stanley Capital International (MSCI) in its annual market classification
assessment in June 2022 has classified the Vietnamese stock market as continuing to be in the state
of Marginal Market. However, at the beginning of 2023, the Stock Exchange and securities
companies are testing the new trading system KRX, which can meet the requirements of new and
shortened product deployment transaction time, helping Vietnam's stock market meet the
requirements of upgrading to emerging markets. As a result, more investors will have exposure to
the stock market and financial services, and securities businesses will experience a sharp rise in
demand for these services. So that is an opportunity for FPTS and other securities companies in
the industry to develop in the far future.

 Increase the adoption of digital platforms for securities trading and investment

Along with the development of Vietnam ‘s stock market and the State Securities Commission
(SSC), the application of modern technology in the management of the securities market has
continuously improved and gained many achievements. For example, building technology
infrastructure to ensure safety and security, improving the management and supervision capacity
of the stock market to protect investors, improving the transparency and fairness of the market in

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accessing disclosed information, etc. Especially, the leaders of the State Securities Commission
emphasized the development of technological solutions to strengthen the management of the stock
market. Management and supervision are considered one of the solutions to developing and
professionalizing the stock market in the coming years.

Therefore, the importance of technology in Vietnam’s stock market can obviously be seen now as
well as in the future. However, in an emerging market like Vietnam, the potential for a securities
company to apply innovative technology is enormous. Thus, FPTS, a company with strong
technology, will have many opportunities in this field in the future.

1.4. Threats
 Volatility in the global financial markets

FPTS is known as one of the leading securities companies in online trading, with diversified and
synchronous products and services, though FPTS has diversified products and services mentioned
above, the company still effects by volatility in financial markets. Trading volume, stock prices,
and financial market indices have a significant impact on the business operations of a securities
company. When the market rises, FPT Securities may sell more stocks and generate higher profits.
Conversely, when the market falls, trading volume decreases, leading to decreased revenue and

profit for FPT Securities. That is considered as one of FPTS ‘s weaknesses because of the internal
existence.

For example, because of the COVID-19 epidemics, there are certain impacts on the financial
market, especially the continuous decline in the stock market, which has a significant influence on
a wide range of securities companies. FPTS experienced a sharp decline in total revenue of only
over 403 billion VND, the lowest level in three recent years. Additionally, according to the
financial statement for 2022, due to the effect of inflation on the financial market, FPTS ‘s total
revenue decreased by about 33.8% compared to 2021. That shows how the volatility in the global
financial markets affects FPTS in particular and securities firms in general.

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 Intense competition from both domestic and foreign securities firms

The securities sector is become more competitive amongst companies. There are now 74 securities
firms (SECs) functioning in Vietnam, 33 of which have charter capital above 500 billion dong.
Some securities firms have changed and broadened the range of services they offer, including
assistance in the derivatives market, sourcing, consulting, and bond underwriting. Some small
securities firms have started concentrating on lucrative customer segments and are preparing to
integrate financial technology (Fintech) into their business models. Additionally, investment funds
and financial investment software seem to compete and take advantage of the stock market's
potential. Competitive factors are considered common issues that securities companies need to
prioritize solving in order to gain market share for themselves, and FPTS is no exception.

2. Problems Analysis
2.1. Problems identification
- Lack of flexibility in development strategy

Currently, every time a business approaches a new customer or a customer purchases a regulated

product, the verification procedures is one of the most important steps to complete this process.
With FPTS ‘s process to opening an account for individual or business customers, it is required
customers to bring their Citizen ID Card to FPTS to sign a contract to open a securities trading
account. Other form of opening account is that register in advance for account opening information
at EzOpen- Register to open an online securities trading account, but after that customer comes
directly to FPTS to sign the account opening contract. This process is inconvenient, especially
when customers are far away from the company, especially during the COVID - 19 pandemic
circumstance with the limitation of traveling, while the first door to trading is for the customer to
open an account. Time and procedures for opening an account have a significant influence on the
competitiveness in attracting investors. The fact that customers have to go directly to the
transaction office to carry out the registration procedures to open an account is very time
consuming and laborious, which inadvertently becomes a barrier to reducing the needs of
customers who are intending to open an account with the intention or desire to access the stock
market. Currently, many securities firms have applied the more convenient methods to improve

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this status, except FPTS, which shows the lack of flexibility of FPTS in adopting more
development strategies and is one of the crucial issues that should be solved.

2.2. Solutions

For this problem above, the company should consider investing in the application of eKYC
(Electronic Authentication Method), as it will inevitably make it easier for customers to open
accounts, thereby helping the company to expand its customer base as well as attract more
customers for some reasons listed below.

First of all, with the benefits of eKYC for the securities field, instead of customers having to go
directly to the transaction office to carry out the registration procedures to open a bank account or
open an ATM card, comparing personal documents, eKYC helps customers perform these

operations via smartphones connected to the internet, anytime, anywhere, without meeting face-
to-face. This not only benefits customers, but securities firms also save human resources, time,
and operating costs. In particular, with eKYC technology, customers will have a better experience
with finance services because there is no need to wait, which is time-consuming, or travel to
transaction offices during office hours.

Additionally, eKYC is regarded as a legal procedure. Many securities companies, including SSI
Securities, VNDIRECT Securities, TechcomBank Securities (TCBS), etc., have accelerated the
application in practice since the Vietnamese law allowed customer identification by eKYC in
2020. VNDIRECT is used as an illustration of how well eKYC works. According to a VNDIRECT
official, the use of eKYC identification technology has allowed the business to significantly boost
the number of new accounts established. To be precise, only in the first 10 months of 2021 did the
total number of new accounts at the company reach more than 230,000, a growth of 178% over
the same period in 2020 and around 20% of the entire number of new accounts in the securities
market.

With several securities businesses implementing this innovative technology, eKYC also received
a lot of praise. For instance, Chau Thien Truc Quynh, Managing Director of Ban Viet Securities
Company's brokerage division, stated that the adoption of eKYC technology assists in exposing
consumers to the stock market immediately, gradually perfecting the company's ecosystem of

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digital trading services. One tool that securities businesses may use to service consumers anytime,
anyplace is eKYC, particularly in regions and cities without established branches, transaction
offices, or brokerage teams.

Despite of the fact that the investment cost for eKYC is relatively significant, it is believed that
the advantages of eKYC outweighed those drawbacks and in my opinion, FPTS should consider
investing to upgrade the system with new technologies and especially invest to apply eKYC to the

company's system by choosing a capital raising plan that still ensures the reasonable capital
structure for the company’s financial situation.

V. REFLECTION ON THE INTERNSHIP

The company's internship program is a wonderful chance for students to apply the theories what
it has acquired to the actual world of work. Personally, I've had some success via my internship
with the firm, as below.

1. Knowledge acquired

The knowledge gained from academic courses was relatively helpful in completing the internship
program. First of all, the foundation knowledge of microeconomics and macroeconomics such as
GDP growth, the business cycle, monetary and fiscal policy, inflation, etc., which is the base to
obtain a comprehensive view of how the economy works, helped me assess whether the stock
market increased or decreased, what industries increased, and select the potential stocks having an
uptrend in the future. Furthermore, some courses like Financial Management and Corporate
Finance assisted in understanding and evaluating the financial situation, the way of cash flow
management in business, combined with Principles of Accounting Financial Statement Analysis
to analyze the financial statement, forecast, and evaluate the enterprise. Additionally, knowledge
of Financial Derivatives plays a crucial role in understanding Vietnam's derivatives market and
the value of future contracts. Especially for banking industries, thanks to the knowledge I have
gained in Treasury Management and Bank Management, it has been less difficult for me to analyze
stocks in the banking industry, especially when reading financial statements, because the banking
industry is a specific industry and more difficult than the banking industry's enterprises.

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2. Skill learned

In addition to acquiring knowledge, I also learned many valuable skills from real-world work and
the seniors in FPTS. This allows me to process and lay the groundwork for my future profession
even if I decide not to pursue this position. Working in a professional environment helps me
develop soft skills such as communication skills, problem-solving skills, the ability to exchange
ideas in internal meetings, presentation skills to attract audiences, and teamwork skills. Because
of working with many different types of customers (both experienced investors and newcomers to
trading for the first time), this job requires the ability to present and explain investment strategies
clearly, which helps to increase creditability and build better relationships with clients. Therefore,
not only did I learn soft skills, but I also learned many helpful skills in the workplace, such as
information mining skills, the ways of finding, consulting, and persuading clients, the abilities to
analyze a business, creating business analysis reports, etc.

3. Attitude requirement

With any job, attitude is very important, especially for those who do not have much prior work
experience. In the circumstance of not really having excellent abilities, a good attitude still helps
you create values at work through more learning. After a 2-month internship, I realized that being
eager to learn is the most important mindset since, in a professional environment, each person is
always busy with their work and hardly anyone actively requires to be assisted or taught.
Therefore, learning actively every time and every place from the seniors and colleagues is crucial
to gaining more knowledge and skills. In addition, enthusiasm, honesty, and dynamic skills are
also appreciated in building the necessary attitudes for interns as well as official investment
advisors.

4. Challenging tasks

I am generally pleased with the outcomes of my manager's evaluation of my major task. However,
as I have already mentioned, I encountered difficulties forecasting a firm's financial statement
during my internship because there was a lot of new information available, including grassroots or
Delphi methods for forecasting, both of which I had never heard of before. As a result, I require a

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