Internship repor

MINISTRY OF EDUCATION AND TRAINING
DUY TAN UNIVERSITY
FACULTY OF ENGLISH

INTERNSHIP REPORT

Supervisor : Phan Thi Le Huyen, M.A

Student : Pham Thi Quyen

Class : K25NAD7

Code : 25203200665

Course : 2019 - 2023

DA NANG – March 2023

DUY TAN UNIVERSITY SOCIALIST REPUBLIC OF VIETNAM
FACULTY OF ENGLISH Independence – Freedom - Happiness

DUY TAN UNIVERSITY

INTERNSHIP REPORT

Student’s name : Pham Thi Quyen
Date of birth : 20/09/2001
Class : K25NAD7
Department : Faculty of English
Internship Site : Fiditour Travel Corporation, Danang, Vietnam
Internship Period : From 6th February to 09th March, 2023

SUPERVISOR: Phan Thi Le Huyen, M.A

DA NANG, March 2023

TABLE OF CONTENTS

Page

ACKNOWLEDGEMENT............................................................................................ i
PART I. GENERAL INFORMATION OF THE INTERNSHIP SITE...................1

1.1. Fiditour Travel Corporation.................................................................................1
1.2. General information............................................................................................1
1.3. Human Resoure and Organization.......................................................................3
PART II. DESCRIPTION ABOUT STUDENT’S INTERNSHIP...........................6
2.1. Position overview and responsibility...................................................................6
2.2. Detailed job description.......................................................................................6
PART III. PERSONAL EXPERIENCE FROM INTERNSHIP............................15
3.1. Personal advantages and disadvantages from internship...................................15
3.1.1. Personal advantages.........................................................................................15
3.1.2. Personal disadvantages...................................................................................15
3.2. Personal experience from internship..................................................................15
PART IV. SUGGESTIONS FOR INTERNSHIP SITE AND UNIVERSITY.......17
4.1. Suggestions for Internship Site..........................................................................17
4.2. Suggestions for Faculty of English....................................................................17
SUPERVISOR’S COMMENTS.................................................................................ii

i

ACKNOWLEDGEMENT

To the teachers at Duy Tan University,
To the Director and all Staffs at Fiditour Travel Corporation,
To my supervisor – Ms. Phan Thi Le Huyen,

Five weeks of internship at the Fiditour Travel Corporation the past has helped
me gain valuable lessons as well as some experience for future job. More
importantly, a real internship is a time for students to try their hard at work and
orient their future career for themselves. We are really confident when encountering
the real environment at the end of the study program.

First of all, I would like to express my sincere thanks and deep gratitude to all
teachers of the English Faculty at Duy Tan University. Actually, during four years
of studying at university and forging practice, I have a solid foundation for
transparent application. I would also like to thank Ms. Huyen, my instructor, for
guiding me wholeheartedly and always answering all of my questions
enthusiastically.

Next, I would also like to express my sincere thanks to the Board of Directors
of the Fiditour Travel Corporation in Da Nang; you guys have created all favorable
conditions for me to carry out the tour. Practice at the company, get practical
contact, listen and answer my questions help me successfully complete the
internship and gain practical experience.

Finally, during the internship, as well as in the process of making the report, it
is inevitable shortcomings, I look forward to receiving comments from teachers and
the Board of Directors. The company and the brothers and sisters guide me to
complete the report and reflect reality more to improve my knowledge and better
serve practical work in the future.

Yours sincerely,

Student
Pham Thi Quyen

Intermship Report 1

PART I.
GENERAL INFORMATION OF THE INTERNSHIP SITE

1.1. Fiditour Travel Corporation

Address: 93 Ham Nghi Street, Thanh Khe District, Da Nang City

 Phone: (84.236) 3 996 633

 Facebook: />
 Gmail:

Student: Phạm Thị Quyên Code: 25203200665

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1.2. General information

Fiditour Travel Corporation has a history of establishment dating back to
March 25, 1989, with the initial business of organizing tour programs for foreign
tourists to visit Vietnam. Built and developed (1989–2019), Fiditour has constantly
grown to become one of the top 10 travel agencies in Vietnam's tourism industry.
At the same time, the business field is increasingly expanding: domestic and foreign

travel business, providing air tickets, hotel booking, transportation services, event
organization (M.I.C.E. ), Free & Easy, Visa... Fiditour Travel has also built a branch
system in Hanoi, Da Nang, and Ho Chi Minh City. Ho Chi Minh City and Can Tho,
and a network of agents in many provinces and cities across the country. With the
motto "Quality Pioneer" and the policy of diversifying products and ensuring the
right implementation of quality commitments, Fiditour has positioned itself in the
public's mind as Vietnam's leading travel brand in general and the Da Nang market
in particular in terms of service quality.

 Commitments:
• Make sure to carry out right commitments
• Guarantee the delivery of selected products
• Ensure reasonable prices
• Insure enthusiastic and thoughtful services

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The company still identifies quantity as a sustainable competitive advantage of
the business with the goal of providing customers with different and unique travel
services, contributing to the quality of life of tourists.
1.3. Human Resource and Organization

 Board of Directors
As the department responsible for all operations of the company, regularly

study the daily reports of other departments, especially the marketing department,
because it determines the existence of the company. The board of director always
understands the business activities of the company, promptly grasps the market, and

quickly makes decisions and strategies to compete with many other players in the
tourism market. The board of directors also provides necessary human resource
management measures such as recruitment or termination of employees and the
allocation of powers and duties to each department in the company.

 Executive board
Being Executive board is a very important room in the whole company, as is

the construction room, which runs all the work on a cruise. First of all, the
Executive board is the place to produce quality tourism products. Quality and
exclusivity in tourism products are the success factors of the whole company.

Having the function of establishing good relationships with suppliers in the
market and staying informed about a wide range of important services available that
contribute to a tour.

Airporting transfer service includes price, time of departure, airport, platform,
point of arrival, and customer support services for all popular means of transport,
including airplanes, trains, ships, speedboats, vehicles, or boats on the river.

Accommodating services include a system of restaurants and hotels in all
regions of the country. The operating department must always know the current
price and general regulations of each place so that the tour guide can design the tour
according to the appropriate services. Hotels are classified from 1 star to 5 stars.
Furthermore, the restaurant system is classified as low-end to high-end or based on

Student: Phạm Thị Quyên Code: 25203200665

Intermship Report 4

the composition. Customers are Vietnamese or foreigners, so they can choose the
appropriate restaurant according to their own style (European restaurant, Asian
restaurant, etc.).

The Executive Department is very active in the preferential regimes for each
customer and always updates the most recent information related to travel agencies'
interests.

The Executive Department also has a free consultation function for customers
when working on visa procedures, ensuring passport work, or extending stays for
Vietnamese and international guests.

 Accounting Department
Being responsible for accounting for the company's business processes.
Submitting the minutes of business activities to the board of directors. Make

payroll for employees, pay customers, pay taxes, and prepare a financial plan.
 Administration-Human Resources Department
This is the part responsible for making payments to the workers’ company

members. With the following main functions:
Managing the company's human resources. Always be responsible for

coordinating, hiring, or firing employees of the company. In addition, the human
resources department also takes care of rewarding or disciplining employees within
the company.

Recruiting and training human resources to create staff experience and
enthusiasm for the job depend on this department.

 Marketing Department
Promoting the company's brand and making strategies attractive through

advertising with tour routes from tourist attractions to public transport, such as
social networks and electronic newspapers.

Making membership cards and sending gifts to the group to offer programs,
promotions, and gratitude to customers. as a place to receive and process customer
feedback before and after customers register or use the company's travel service.

Student: Phạm Thị Quyên Code: 25203200665

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 Sales Department
This is the room that plays an important role in the company's business

activities. The sales department has the function of:
- Researching the market, forecasting business strategies, making strategies,
and spreading tourist attraction for the company.
- Communicating with customers, understanding customer needs.
- Consulting, introducing tours, consulting visas, air tickets,...
- Coordinating with the operation department to do Visa procedures, services
in the tour for client.

 Ticket department
Performing the task of contacting airlines to exchange purchases and selling

airline tickets for the flights of tourists from the country's branches as well as from
transaction offices.

Student: Phạm Thị Quyên Code: 25203200665

Intermship Report 6

PART II.
DESCRIPTION ABOUT STUDENT’S INTERNSHIP

2.1. Position overview and responsibility
Vietnamese people have a saying, "In Rome do as Roman do," so when come

to an internship company, First I need to find out about the company and the
department I work in. I always think that if you want to do something well, you
must first really understand it.

The department I interned with was the tour business department, this is the
department of consulting and tour introduction for domestic and international tours.
Here, I always have to pay attention to the way employees work. I always pay
attention and study the sutras myself, learning from other people's experiences,
especially when dealing with difficult situations.

During the internship, I also learned about the organizational structure and the
duties and procedures of the departments. I often read articles, materials, books, and
magazines related to the company. At the same time, take advantage of the free time
of officers and employees in the department to raise questions or problems. It is not
clear whether to ask for everyone's opinion and guidance.

Although my main internship is in the Sales Tour department, I still study,
learn, and research other departments in the company, such as the Marketing
department, Operating department,... I was able to understand a bit of the content of

each individual's and department's work by researching the company and the
internship department, having been initially exposed to a new environment at school
as well as step by step applying the knowledge learned to work.
2.2. Detailed job description

I had 5 weeks of instruction from Fiditour to become a Sale tours. I spent 4
days a week at the business. Additionally, my work schedule depends on the
company's schedule.
I would like to give the following report about my internship:

Student: Phạm Thị Quyên Code: 25203200665

Intermship Report 7

Working time: THE FIRST WEEK
(06/02/2023- 09/02/2023)
I went to Fiditour Travel Corporation 4 days per week.
Monday : from 1:30 a.m – 5:00 p.m
Tuesday : from 1:30 a.m – 5:00 p.m
Webnesday : from 1:30 a.m – 5:00 p.m
Thursday : from 1:30 a.m – 5:00 p.m

Week Date Tasks Results
1 Monday, - Making an appointment Within 10 minutes of Ms.
Feb 6th with the company's direct Chau's guidance, I was able to
advisor. locate each department in the
Tuesday, - Being introduced by office.
Feb 7th everyone to the sales tour I got to know the sales staff
department. members; they were all kind
- Learning about sales jobs. and approachable.

- Acquainting with people.
- Getting familiar with this I had an overview of the task
department's activities. after analyzing the documents
- Acquainting yourself with and material provided, which
the personnel in different helped me recognize the
departments. distinctive distinction between
- Getting paperwork and job the sales department and other
information. departments.

- Beginning my I gained practical experience
in a new profession that I have
apprenticeship: acquainting never learnt before, even if I
have not yet obtained the
Wednesday, yourself with the task at abilities required for this field.
Feb 8th I'm overjoyed to have had the
hand, then practice doing as

directed.

- Listening in order to take

Student: Phạm Thị Quyên Code: 25203200665

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Thursday, notes at work. experience.
Feb 9th - Completing assigned tasks I got new job-related skills as
and instilling new ones.
- Learning specialized terms well as knowledge to make up
for the sales department, such

as: "trekking," "MICE tours," for my major's knowledge
"full board packages,"
"leisure travel,"... gaps..

In the first week, I was very nervous when I had to start working in a new
environment during the first week of my internship at Fiditour Travel Corporation.
Fortunately, the staffs in the company are very kind and friendly, and they have
helped me a lot. They not only pointed out my flaws but also taught me new things.
although it was quite difficult at first. But I believe I will do my best to fulfill my
obligations in the coming weeks.

THE SECOND WEEK
(13/02/2023- 16/02/2023)
I went to Fiditour Travel Corporation 4 days per week.
Working time: Monday : from 1:30 a.m – 5:00 p.m
Tuesday : from 8:00 a.m – 12:00 a.m
Wednesday : from 1:30 a.m – 5:00 p.m
Thursday : from 8:00 a.m – 12:00 a.m

Student: Phạm Thị Quyên Code: 25203200665

Intermship Report 9

Week Date Tasks Results

- Exploring domestic and abroad I already knew how to get

tours. information from

Monday, - Finding out information about cooperating businesses:

2 Feb 13th hotels and restaurants. restaurants and hotels.

- Calling to ask for information

about the email of the sales

department to ask for room rates,

menu prices I received greater training
- Updating and learning

specialized English vocabulary; in the abilities I needed.

Tuesday, reading and learning about jobs When training, I realized

Feb 14th sent by superiors. that these skills required a

- Training in sales tours and lot more effort than I had

teamwork with other members. initially believed.
- Completing all tasks tasked by I was focused on my

the manager communication skills as

- Greeting visitors and informing well as my sales

Wednesday, them about the company's travel techniques and other

Feb 15th product packages. suggestions that I picked

up on the job to assist me

do the best job possible. I

feel fantastic.
- Starting work at eight o'clock in I understood how to

the morning. market a tour and attract

Thursday, - Posting content for the clients.

Feb 16th company's page

- Selling tours

- Contacting the guide
I had gradually become used to working in this new environment by the end of

my second week at Fiditour, so I was less stressed than I had been the first. Besides,

Student: Phạm Thị Quyên Code: 25203200665

Intermship Report 10

I learned more about sales tours, and I also know how to always have space and
conditions for practicing English when communicating with foreign guests. I have
gained useful knowledge and learned many necessary skills for a salesperson. I
learned how to advise and convince customers to buy a business's product. I hope
that I will always do well on every task assigned in the coming weeks.

Working time: THE THIRD WEEK
(20/02/2023- 23/02/2023)
I went to Fiditour Travel Corporation 4 days per week.
Monday : from 1:30 a.m – 5:00 p.m
Tuesday : from 1:30 a.m – 5:00 p.m
Webnesday : from 1:30 a.m – 5:00 p.m
Thursday : from 1:30 a.m – 5:00 p.m

Week Date Tasks Results
3 - Learning many new English words I applied specialized
Monday, Feb such as: SIC (Seat in coach), RT
20th (return), STA (Scheduled time acronyms to
arrival), ETA (Estimated time
Tuesday, Feb arrival), Ferry,… communication when
21th - Selling tours
- Creating post content ideas. meeting foreign guests
Wednesday, - Selling tours
Feb 22th and gain more
Thursday, - Writing travel programs,
calculating tour prices, making experience in this.
contracts, and making tour I wrote content for
arrangements.
- Selling tours articles that attracted a
- Searching for customer sources via
lot of interaction on

social networks.
I knew how to calculate

the tour price, make the

tour myself, and send it

to the customer.

I had built relationships

Student: Phạm Thị Quyên Code: 25203200665

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Feb 23th Facebook, Zalo, email... with customers through
- Selling tours the most experiences.

I practiced more and grew accustomed to the sales position after the third
week. I gained a lot of knowledge from my supervisors and the other departmental
interns. In addition, I acquired several talents that a salesman should possess. I
believe that the Fiditour sales team works really diligently and with great
enthusiasm. I want to learn more from them. I was generally in a good mood at the
conclusion of the week, and I'm mentally getting ready for the coming weeks.

THE FOURTH WEEK
(27/02/2023- 02/03/2023)
I went to Fiditour Travel Corporation 4 days per week.
Working time: Monday : from 1:30 a.m – 5:00 p.m
Tuesday : from 1:30 a.m – 5:00 p.m
Webnesday : from 1:30 a.m – 5:00 p.m
Thursday : from 1:30 a.m – 5:00 p.m

Week Date Tasks Results
4 Monday, - Starting work at 1:30am and I knew better how to work
Feb 27th Writing travel programs with customers.
- Selling tours
Tuesday, - Exchanging to my supervisor I felt as though I had
Feb 28th about what needs to be done that thoroughly mastered the
day. task, which allowed me to
Wednesday, - Performing tasks on the steadily better myself in
March 1st worksheet. order to be qualified for this
position.
- Selling tours I learned how to take care of
- Consulting, negotiating and and stay in touch with the
persuading old customers to use company's old customers.

Student: Phạm Thị Quyên Code: 25203200665

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Thursday, the company's services. I learned how to
March 2nd - Calling to ask customers communicate more strongly,
- Searching for customer sources more agilely, and not
via Facebook, Zalo, email,... timidly.
- Selling tours, convincing
customers to buy the company's
tours.

In the fourth week, I felt more assured about my job than I had in the first
three. I was better at handling unforeseen circumstances. That made it simpler for
me to overcome my difficulties compared to the early weeks. After four weeks, I
feel like I've learned a lot and have a goal to keep working here, if everything goes

well. I still try to do my best work even though my occupation necessitates a
tremendous feeling of responsibility. Ms. Chau always lets me watch the tour
salesman's complete process. I intend to continue putting in a lot of effort to
integrate the information I've gained from this internship.

Working time: THE FIFTH WEEK
(06/03/2023- 09/03/2023)
I went to Fiditour Travel Corporation 4 days per week.
Monday : from 1:30 a.m – 5:00 p.m
Tuesday : from 1:30 a.m – 5:00 p.m
Webnesday : from 1:30 a.m – 5:00 p.m
Thursday : from 1:30 a.m – 5:00 p.m

Week Date Tasks Results
5 - Writing travel programs I knew how to deal with some
Monday,
March 6th - Going to the actual tour of more common situations

Tuesday, Hoi An as assigned by the during the tour between the
March 7th
head of the department. customer and the guide.
- Translating some English I felt today's work was

terms into Vietnamese with extremely pleasant, but more

Student: Phạm Thị Quyên Code: 25203200665

Intermship Report 13

other trainees significantly, while selling

- Selling tours tours, I had a greater
vocabulary in English.
- Receiving phone calls from I had the chance to converse
with foreigners to put my
foreign customers. university-learned English
communication abilities to
Wednesday, - Working and answering use.
March 8th
questions about the tour I received a review from
Thursday, employees in the company. I
March 9th schedule of foreign guests. was shown my own mistakes
and learned how to correct
- Preparing sales and customer them.

reports for department heads.
- Getting an assessment from

the head of the department in

the company on the work

done in the past 5 weeks.

- Combining all of the skills I

have learned.

- Completing the internship

establishment's required

paperwork.

This was the last week of my internship at Fiditour Travel Corporation. In this
week, I had a more complete understanding of the role of tour salespeople. I want to
express my gratitude to everyone on staff, especially Ms. Chau, who is always eager
to support and mentor me in my work. Everyone at work, not just my coworkers but
also my second family, All these wonderful memories will never be forgotten.

I make sure to remember to gather data and papers for my report, in particular.
The report's finalization for delivery to my supervisor was one of the last phases.

Student: Phạm Thị Quyên Code: 25203200665

Intermship Report 14

PART III.
PERSONAL EXPERIENCE FROM INTERNSHIP

3.1. Personal advantages and disadvantages from internship
Working in Fiditour Travel Corporation gave me many new and good

things. However, I still faced a lot of challenges.
3.1.1. Personal advantages
During the internship period, the company created many favorable conditions for
students to practice.

Firstly, I have received the enthusiastic help of the brothers and sisters in the
company, helping me to gain a better understanding of aspects of business
operations as well as jobs and responsibilities when performing the task.

Secondly, The working environment of the company is quite comfortable but
still very disciplined. In During the internship, I am not under pressure from the
company; on the contrary, you always create The atmosphere is fun and exciting
when working, but the work efficiency is high. You and she are very enthusiastic to
help and provide full information for writing reports on day-to-day work in the
company.

Finally, The facilities at the company are always adequate, good working
conditions, working environment at the company as well as a favorable practice
environment for members to develop to their full potential my ability and capacity
so that I can successfully complete the assigned work.
3.1.2. Personal disadvantages
Due to my lack of practical knowledge, I encountered a little difficulty during the
practice:

Firstly, I do not have enough experience to deal with real-life problems. I
have a strong grasp of theory, but when given specific situations, I am confused
about how to find solutions to handle them.

Student: Phạm Thị Quyên Code: 25203200665

Intermship Report 15

Secondly, Because I was new to life, at first, it was difficult for me to
integrate with everyone in the company. I was shy and timid. I did not boldly
propose ideas.

Thirdly, because work is too busy, both students study and work, so the time
to research and complete the report is very limited. If I had time, the report could be

more extensive.

Fourthly, the internship period is not long, so there is not a specific and deep
understanding of the work in the departments.

Finally, the difficulty I had was my lack of experience. So the first step from
exposure to work is still confusing. But that was supposed to be a starting point for
me Try your best at work to gain experience for yourself and in all work situation.

3.2. Personal experience from internship
I found my internship to be really difficult. Fiditour has provided me with the
chance to grow and learn in a variety of areas. I've got a lot of experience that has
allowed me to delve into several industries.
Throughout the past five weeks, my mentor, Ms. Chau, has provided me with
a lot of advice. She imparts her extensive sales skills and experience to interns in
her capacity as the tour sales manager. She is always willing to provide me
guidance and criticism, which I appreciate. She is also quite nice. She also greatly
aided me in putting the abilities I needed for a sales tour into practice.
During this internship, I was able to learn new things. I acquired group work
skills; the teamwork was a lot of fun, and everyone was eager to help and educate
me on areas I didn't know. Also, I've grown more self-assured in both my major and
sales business.

Student: Phạm Thị Quyên Code: 25203200665

Intermship Report 16

PART IV.
SUGGESTIONS FOR INTERNSHIP SITE AND

UNIVERSITY

4.1. Suggestions for Internship Site
In my opinion, Fiditour Travel Corporation should innovate, and marketing

policies should be promoted. At the same time, the company needs to continue to
strengthen and propose highly feasible directions and measures to bring good
results. They should continue to improve the quality of the company's services, such
as by promoting the connection between the company, the airline, and the hotel in
order to stimulate the customer's ability to travel and build a working process for all
customers. business services and administrative services of the center organize the
best conditions for employees to work and study. Besides, the company should
establish close and sustainable relationships with some international or Southeast
Asian countries for it to develop further.
4.2 Suggestions for Faculty of English

I have some feedback for the Faculty of English after completing my
internship. I hope the Faculty finds these remarks valuable.

In my opinion, students require more practice in the specialist subject of
English for tourism in order to assist them be able to handle particular scenarios.
Students won't be taken aback later on when they start to practice and work as a
result. In addition, the school must organize playgrounds for students to use, foster
conditions for students to visit and watch the working environment as well as how
businesses run in the city, and contribute to improving the learning environment.

Student: Phạm Thị Quyên Code: 25203200665