Đáp án trắc nghiệm tiếng anh chuyên ngành du lịch 1 hm10 thi tự luận

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<b>ĐÁP ÁN TRẮC NGHIỆM TIẾNG ANH CHUYÊN NGHÀNH DU LỊCH </b>

<b>__________ is something that you are not able to understand, explain, or get information about (mystery)</b>

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<b>A flight attendant needs excellent communication skills in order to _______with people from other cultures.</b> c. you can note d. you can see(Đ)

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c. vest d. shirt Câu 16

<b>Both business and leisure travellers expect ________ guest rooms with flat-screen TVs or docking stations for portable music players.</b>

<b>Despite of being ______ at the start, tourism jobs involve a lot of good opportunities for career developments.</b>

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a. Go ahead but no flash please!

b. I’m afraid there aren’t any toilets here(Đ) c. That’s an interesting question

d. Sure, you can go shopping

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<b>Having excellent ___ skills is essential to a travel agent</b>

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<b>Many people consider working in tourism as a __________ option before they find jobs in other industries</b>

<b>Chọn một câu trả lời:</b>

a. lifetime b. short c. permenant

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<b>Tourism workers should have good a physical condition since the working hours are sometimes __________.</b>

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a. Address the guest by name(Đ) b. Say their room number out loud

c. Call the reservationist for the reservation information d. Don’t ask for any deposit on the room

Câu 52

<b>What does the travel agent say when confirming details?Chọn một câu trả lời:</b>

a. Actually, it’s Jane, not Jan b. Is that E for English? c. Yes, that’s correct(Đ)

d. Can I just check your travel dates?

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b. Is that P for Professional?

c. Can I just check your departure dates? d. Yes, that’s right

Câu 54

<b>What does VFR stand for?Chọn một câu trả lời:</b>

a. Visiting foreign relatives

b. Visiting friends and relatives(Đ) c. Visiting friends’ relatives

d. Visits for relatives

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a. They are personalized to meet their own requirements b. They involve a lot of work for travel professionals c. They are not appropriate for more adventurous travelers d. They’re easier for the traveler to organize(Đ)

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<b>What kind of tourism is the most popular in the world?</b>

c. Gossips heard about the company d. Relevant qualities and skills(Đ) Câu 68

<b>What should you do when dealing with tourists’ questions?Chọn một câu trả lời:</b>

a. Give them a negative comment on the question. b. Give them inappropriate information

c. Make sure you understand their questions(Đ)

d. Ignore the questions if you don’t know the answers

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a. ask for the guest’s passport

b. Check the reservation on the computer c. Say what floor the room is on

d. wish the guest an enjoyable stay(Đ)

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b. Ask the bellboy to escort the guest to the room c. Confirm reservation details(Đ)

d. Give the key to the guest

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