Business English Lesson – Advanced Level''''s archiveEmail Do’s and Don’t''''s pot

Business English Lesson – Advanced Level's archive
Email Do’s and Don’t's
1. Joan Lloyd, of Joan Lloyd & Associates, writes that
email is a medium of communication for sheer
convenience.

uncompared
undivided
unequal
unparalleled
2. However, she warns that it also carries many and
even dangers in the office environment.

deadfalls
freefalls
pitfalls
pratfalls
3. Delivering a negative message is difficult, even when it
is spoken face-to-face; is almost guaranteed when
it's received by email.

decisiveness
defensiveness
derisiveness
discursiveness
4. What's worse, email can be printed and saved: both
parties will often haul out their "documentation" to prove
how the other party has them.

decried
missed

reviled
wronged
5. If you receive an email that you off, and your first
reaction is to counterattack, don't; close it and wait 24
hours before you respond.

checks
fires
seizes
ticks
6. Because the tone and are missing, it is more
important to use friendly language, descriptive adjectives
and carefully chosen words.

inflection
intention
reflection
retraction
7. If you don't consider how it will sound on the other end
and take steps to shape the delivery so the meaning is
understood, you could be doing control later.

communication
courtesy
damage
passion
8. When I get a sloppy email, with poor punctuation,
misspelled words or in lower case letters, it tells me the
person just doesn't realize that what and how they write
their credibility to others.

denies
exaggerates
telegraphs
underlines
9. Email feels private, but it's anything

at all
available
but
public
10. Write every email for your boss's eyes: it's a great way
to keep you honest and sensitive.

politically
positively
practically
probably