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© 2011 Sequent IT - Confidential
Microsoft Dynamics CRM
Overview
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© 2011 Sequent IT - Confidential
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Agenda
1 About Sequent
2 Microsoft Dynamics CRM 2011
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© 2011 Sequent IT - Confidential
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About Sequent
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© 2011 Sequent IT - Confidential
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Sequent in Highlight
We develop innovative products and services based on Microsoft
Technologies, to help people and businesses throughout the globe
to realize their potential
• Original American company, with head quarter in Singapore
• Business office in America, UK, Singapore, Hong Kong, development
base in Vietnam.
• Our talents are mixed of India, Vietnam and other global destinations.
• More than 100% growth rate, in recent years.
• Strong partnerships with specialized products and large services
companies

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© 2011 Sequent IT - Confidential
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Sequent’s services portfolio
Enterprise needs very efficient IT applications to compete in the today’s
dynamics market-place. Sequent is a partner in getting those implemented.
IT Apps Building & Maintenance for
• Portal Development
• Collaboration
• Enterprise Content Management (ECM)
• Workflow implementation of business processes

• Enterprise Resource Planning (ERP)
• Supply/Chain implementation
• CRM implementation

• Interfacing disparate IT systems in the organization

• Desktop applications/ Smart Client based apps /
Distributed Enterprise Applications/ Web
• Any custom applications
© 2011 Sequent IT - Confidential
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© 2011 Sequent IT - Confidential
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Sequent’s services portfolio

Enterprise needs to have most of their apps front ends on modern
mobile devices to be productive in the today’s dynamics market-
place. Sequent is a partner in getting those implemented.
Smart Phone Apps Building & Maintenance for
• iOS (iPod Touch, iPhone and iPad)
• Android
• Windows Phone 7
• Blackberry
Designed with localization and scalability in mind

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© 2011 Sequent IT - Confidential
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Sequent’s Clientele
• Sequent has worked for customers from United States, Europe,
Singapore, Vietnam, etc.
We are ready to move to a larger stage.
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© 2011 Sequent IT - Confidential
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© 2011 Sequent IT - Confidential
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Microsoft Dynamics CRM Suite
Full CRM suite
capabilities and
application
flexibility

-Interactions
-Marketing
-Sales
-Service
-xRM
-Business Process
-SOA
-Flexible
Deployment
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© 2011 Sequent IT - Confidential
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Microsoft Dynamics CRM Business
Architecture
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© 2011 Sequent IT - Confidential
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Microsoft Dynamics CRM Marketing Solution
Key Benefits
 End-to-end visibility
 Improved
consistency
 Greater marketing
efficiency
 Improved
measurability

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© 2011 Sequent IT - Confidential
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Microsoft Dynamics CRM Sales Solution
Key Benefits
 360
o
view of customer
 Repeatable sales
process
 Consistent online /
offline experience
 Effortless forecast &
pipeline analysis
 Maximizing customer
value
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© 2011 Sequent IT - Confidential
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Microsoft Dynamics CRM Customer Service
Solution
Key Benefits
 Achieve 360 °
visibility across the
entire organization
 Improve agent

productivity
 Improve first-call
resolution
 Optimize up-sell and
cross-sell
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© 2011 Sequent IT - Confidential
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Microsoft Dynamics Extended CRM
Solution
Key Benefits
 Robust workflow
engine
 Multi-channel
communications
 Powerful BI
capabilities
 Point-and-click
configuration
 Powerful partner
solutions

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© 2011 Sequent IT - Confidential
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Why Choose Microsoft Dynamics CRM?

““Buyers also like Microsoft Dynamics CRM’s
usability and its quick time-to-value
compared with traditional CRM applications.”
- Forrester Research, February 2007
“If you know how to use any of Microsoft’s desktop
tools, you know how to use Microsoft’s [Dynamics]
CRM product.”
- AMR Research, November 2007
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© 2011 Sequent IT - Confidential
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THANK YOU!