NEW TOEIC PART 1 ppt

NEW TOEIC Part 5 / 6 / 7
Part 5 + Part 6: finish within 23 minutes
2009-02d
101. Nelson Employment Agency is looking for an
_______ administrative secretary to manage a busy
legal office specializing in employment law.
(a) experience
(b) experimental
(c) experienced
(d) experiencing
102. Because the vote on the budget has been _______,
I need the cost estimates from the Housekeeping
Department today.
(a) pushed up
(b) phased out
(c) pushed back
(d) pulled out
103. The meeting room in the Johnson hotel features
state-of-the-art _______ not offered at any other
downtown conference facility.
(a) technological
(b) technologically
(c) technology
(d) technical
104. Applicants for the front clerk position are _______
to go down to the Personnel Department on the first floor
and speak with Ms. Jameson.
(a) supposed
(b) suppose
(c) supposedly
(d) supposing

105. Our employees must strive to always remember
that this company was founded on the _______ that
providing customer satisfaction is our most important
goal.
(a) principal
(b) principles
(c) principled
(d) principle
106. Since _______ the new product, profits have
increased by sixty-eight percent, and customer surveys
show a strong, positive response.
(a) starting
(b) beginning
(c) opening
(d) launching
107. The Board of Directors _______ the motion to hire
additional staff for the branch because of limited funding
and recent market changes.
(a) rejected
(b) resigned
(c) considered
(d) approved
108. The boss is so pleased with our hard work on the
sales report that he said he will _______ us to dinner at
a fancy restaurant on Wednesday night.
(a) buy
(b) treat
(c) tip
(d) pay
109. Automobile manufacturers today have to spend

more on engineering to improve their safety designs to
_______ up with industry standards.
(a) make
(b) clear
(c) keep
(d) hold
110. I will be _______ with our sales, marketing and
advertising departments on the new product line at the
team meeting on Friday.
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(a) coordinating
(b) coordination
(c) coordinate
(d) coordinator
111. In light of recent problems, we need to tell the
accounting staff that an excessive amount of data entry
errors could be grounds for ______.
(a) termination
(b) classification
(c) reduction
(d) promotion
112. Your first paycheck will be two weeks in arrears, but
after that you will be paid _______ the first and fifteenth
of every month unless these dates fall on a holiday.
(a) at
(b) in
(c) on
(d) by
113. This afternoon, _______ from the Southern Valley
plant were laid off in an unexpected factory closing that

left employees angry and confused.
(a) employ
(b) employers
(c) employees
(d) employment
114. Although current employees are encouraged to
apply for the new management positions, they will not
receive _______ treatment and must compete with
external candidates.
(a) preferring
(b) preferential
(c) preference
(d) prefer
115. I'd like to ask everyone to come by my office
tomorrow and meet my new _______ assistant,
Marcella.
(a) administration
(b) administrative
(c) administrator
(d) administer
116. Before you leave today, please try to contact the
executive secretary, _______ ask her for the CEO's
contact information and availability.
(a) but
(b) and
(c) although
(d) despite
117. Please confirm that the London office has received
the fax _______ after you send it, and then report back
to Mr. Getty's office for the afternoon briefing.

(a) approximately
(b) immediately
(c) usually
(d) normally
118. I just spoke with Marion in Human Resources who
is insisting that we turn _______ a memo justifying the
large salary increase for Ms. Brito.
(a) in
(b) on
(c) off
(d) at
119. In a press release dated March 3, Charter Travel
Corporation _______ a record-setting $3 million increase
in last quarter revenues.
(a) announced
(b) announce
(c) announcing
(d) has been announced
120. It is important that we provide _______ information
to our clients when they call to either inquire about their
statements or the status of their claims.
(a) accurate
(b) evident
(c) efficient
(d) approved
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121. I am very saddened to announce that our Chief
Financial Officer of thirty-two years, Martin Fogo, will
_______ at the end of the company's fiscal year.
(a) check out

(b) run into
(c) look into
(d) step down
122. Mr. Anderson has decided that we are going to
bring in a _______ from Miracle Software to design our
new client management database.
(a) consultation
(b) consultant
(c) consulting
(d) consulted
123. It was recently reported in the Sun Times that many
furniture manufacturers have temporarily cut back on
using quality materials due to a _______ profit margin.
(a) rising
(b) receding
(c) mounting
(d) expanding
124. Carrie explained yesterday afternoon that all of the
office templates can be accessed on the hard drive
_______ on the network directory.
(a) or
(b) yet
(c) so
(d) for
125. A Money Maker article _______ the vice president
of Super Jet Company saying that the company's stock
is on the rise again.
(a) repeated
(b) stated
(c) listed

(d) quoted
126. Because some employees have complained about
discomfort, next year we are planning to order adjustable
chairs in _______ of our old ones.
(a) places
(b) placement
(c) placed
(d) place
127. Please _______ the new policy states that you
must work the day before and the day after a holiday in
order to qualify for holiday allowance.
(a) remembrance
(b) remember
(c) memory
(d) memorable
128. Most companies are legally prohibited from
_______ any specific information on former employees
when asked for information by future employers.
(a) released
(b) releasing
(c) release
(d) to release
129. It has been a challenging year, but the president's
announcement that the company is in strong financial
shape left most of the staff members _______.
(a) reassuring
(b) reassurance
(c) reassure
(d) reassured
130. To increase productivity, the office has _______

strict rules regarding personal phone calls, appropriate
dress, and personal email use.
(a) imposition
(b) imposter
(c) imposed
(d) imposing
131. From what I understand, you will need to _______
the chef's purchase orders pending approval from the
Vice President of Operations.
(a) has verified
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(b) verify
(c) verified
(d) be verified
132. Mr. Chaderton came through at the last minute with
fifteen new investors, _______ the company once again
from a hostile takeover.
(a) saving
(b) to save
(c) will save
(d) saved
133. If the air in the computer room rises _______ a
certain temperature, the server will automatically shut
down and critical data could be lost.
(a) outside
(b) above
(c) beneath
(d) upon
134. Even though many workers complained, all
employees at the electric company had to _______ a

safety training course before their official start dates.
(a) comply
(b) compose
(c) compile
(d) complete
135. My supervisor _______ me on my delegation of
office tasks and said if I continued my pattern of
demonstrating leadership, I would be promoted.
(a) complained
(b) complimented
(c) completed
(d) complemented
136. Please contact the courier _______ and have them
pick up the documents at noon today or else they won't
reach Amanda before she leaves for Detroit.
a) service
(b) servitude
(c) servant
(d) serve
137. It is normal procedure and fully expected that you
provide _______ for any office supplies you charge to
the company credit card.
(a) receipts
(b) recipes
(c) replies
(d) recourse
138. The new finance manager is in charge of _______
a reasonable budget for the company as well as
managing the budget by overseeing all company
expenditures.

(a) compilation
(b) compile
(c) compiling
(d) compiler
139. The face of modern commerce would not look the
same _______ the affordability of personal computers
and the success of Internet businesses.
(a) provided that
(b) without
(c) on the condition that
(d) granted that
140. The Project Manager set the prices for the _______
service and researched different marketing strategies
before launching the new campaign.
(a) cleaner
(b) cleaning
(c) cleaned
(d) cleanable
Questions 141-143 refer to the following letter.
INTEROFFICE MEMORANDUM
4
VALLEY MEDICAL SUPPLY, INC.
To: All Employees
From: Steven Rice, President
Subject: Community Service Program
Promoting a healthy society is an important goal we all share. As a result, I am writing to remind
you about one of our most popular and meaningful activities here at Valley Medical Supply - our
community service program. I encourage you to participate in this year's program if you haven't
done so _______.
141. (a) again

(b) already
(c) moreover
(d) twice
In line with our mission to provide quality supplies for doctors' offices, we volunteer our time
each year to provide low-cost medical care at locations throughout the city. _______ locations
include health clinics, hospitals, schools and even supermarkets.
The services we provide range from flu shots to free blood pressure tests to assistance with
major operations. No matter what your capabilities or interests are, we can find the right
volunteer opportunity for you.
142. (a) This
(b) Them
(c) Theirs
(d) These
Employees consistently tell me that our community service program is one of the most fulfilling
and enjoyable aspects of their work here at Valley Medical Supply. The organizations and
individuals who benefit from our services also express their appreciation. To learn more about
the details of this program, including paid time off and free training, please speak to your
supervisor. I'm sure you'll agree that _______ health services to our community benefits
everyone.
143. (a) be provided
(b) providing
(c) provide
(d) provided
Questions 144-146 refer to the following letter.
Red Line Clothing Company
5688 S. Silver Street
San Diego, CA 93422
(456)234-1232
Re: Late payment
5

Dear Mr. Charles,
I have enclosed a copy of your invoice which shows an outstanding balance of two hundred seventy-
five dollars. According to my records, this is the third notification of late payment, and you _______
not submitted a payment.
144. (a) would
(b) have
(c) could
(d) will
I recently spoke to my manager regarding your account, and it appears that you may be _______ for
a payment plan if you contact a collections representative today.
145. (a) eligibility
(b) eligible
(c) illegitimate
(d) illegitimacy
I would like to arrange a time for _______ to discuss this option. If we cannot resolve this, I will be
forced to turn your delinquent account over to a collection agency.
146. (a) you
(b) they
(c) us
(d) them
Red Line Clothing Company
Questions 147-149 refer to the following letter.
Romero's Heating and Furnace RepairR
We've Got the Hottest Deals in the City – Guaranteed
With winter just around the corner, you'll want to be sure your office is ready for Mother Nature's
Arctic blasts. You'll depend on your furnace all winter to meet the comfort needs of your
business, and that's why you can't depend on anyone but Romero's to make sure everything is
in _______ order.
147. (a) to work
(b) working

(c) work
(d) had worked
Romero's Heating can provide you with _______ of options for energy-efficient operation. Our
furnaces operate at over ninety percent efficiency, which means that ninety percent of the fuel
you pay for is actually converted into heat for your office. Since all of our customers are
different, our service representatives can work with you to choose a system that's right for your
needs.
148. (a) some
(b) plenty
(c) many
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(d) several
We also offer free _______ if you buy a furnace or heating unit from Romero's. Don't get left out
in the cold. Come see us today.
149. (a) consultation
(b) information
(c) training
(d) installation
Questions 150-152 refer to the following letter.
Great Computer Workshops for Your Employees!
Available through High Star Training, Inc.
Have you been wondering how to keep your staff current with new software and technology
advances? Do you want to provide the best available computer training for your employees
without _______ your budget?
150. (a) exceeding
(b) has exceeded
(c) will exceed
(d) to exceed
Then call High Star Training and find out more about our affordable, high-quality computer
workshops! Our current catalog of workshops _______ offerings on word processing, database

design and management, network administration, and accounting for small businesses.
151. (a) include
(b) included
(c) including
(d) includes
We're confident that you'll find a workshop or two that is relevant to your employees' needs and
interests. If not, give us a call at 283-3627 and ask about our customized training programs!
We'll be happy to design a _______ training program for your company.
152. (a) compulsory
(b) constructed
(c) comprehensive
(d) committed
We offer the best training available - and with prices starting at just $50 per workshop per
person! Visit our website at www.highstartraining.com to view our catalog and learn what we
can do for your company. You can even register for workshops online with a few easy steps!
But hurry - workshops fill up quickly and spaces are limited. Contact High Star Training today!
Part 7 : finish within 22 minutes
To: All Employees, Knight Accounting Agency
From: Ted Knight, Chief Executive Officer
7
Subject: Staff Retreat
I am writing to remind you that our annual staff retreat will be held on Wednesday, December 13
and Thursday, December 14 at the City Convention Center, 1510 Parkland Avenue. Attendance
is mandatory for all employees. Please plan to arrive promptly at 8 a.m. on both days;
continental breakfast and lunch will be provided.
Our annual staff retreat is an opportunity to acknowledge our accomplishments, receive training
and support, and set our goals for the coming year. We've hired a professional trainer to start
the retreat with some fun and informative activities designed to help us work more effectively as
a team. Next, we'll meet in small groups to talk about our jobs and what we can do to become
more successful. Finally, we'll come together as a group to share insights and to write our

mission statement and objectives for next year.
In preparation for the retreat, please write a personal mission statement and a brief description
of your job. Please email these to me at no later than 5 p.m. on Monday,
December 12. I will compile your responses into a handout that will be distributed to all
employees. In addition, managers should submit to me a list of objectives for their divisions no
later than 10 a.m. on Tuesday, December 13. Taking a few moments out of your busy
schedules to do this advance preparation will make the retreat more valuable for all of us.
I look forward to seeing you at the City Convention Center! Feel free to contact me if you have
any questions.
153. What is the memo mainly about?
(a) Some mandatory meetings for managers
(b) A proposed luncheon for new employees
(c) A required employee training session
(d) An optional planning retreat for the staff
154. Who will lead a session on teamwork?
(a) The company president
(b) A hired facilitator
(c) A group of executives
(d) The business manager
155. When is the deadline for managers to submit their
list of division goals?
(a) December 12
(b) December 13
(c) December 14
(d) December 15
Route 187
Parker Avenue – Airport
Note: All times are approximate. Arrive at your stop at least five minutes early. For your safety,
please stand on the sidewalk behind the yellow line painted on the curb while waiting for your
coach.

Southbound Northbound
8
Main St Coal Av Lark Rd Airport Airport Lark Rd Coal Av Main St
7:30a 7:42 7:51 7:57 8:00a 8:06 8:15 8:27
8:30 8:42 8:51 8:57 9:00 9:06 9:15 9:27
9:30 9:42 9:51 9:57 10:00 10:06 10:15 10:27
10:30 10:42 10:51 10:57 11:00 11:06 11:15 11:27
11:30 11:42 11:51 11:57 12:00p 12:06 12:15 12:27
12:30p 12:42 12:51 12:57 1:00 1:06 1:15 1:27
1:30 1:42 1:51 1:57 2:00 2:06 2:15 2:27
2:30 2:42 2:51 2:57 3:00 3:06 3:15 3:27
3:30 3:42 3:51 3:57 4:00 4:06 4:15 4:27
4:30 4:42 4:51 4:57 5:00 5:06 5:15 5:27
5:30 5:42 5:51 5:57 6:00 6:06 6:15 6:27
6:30 6:42 6:51 6:57 7:00 7:06 7:15 7:27
7:30 7:42 7:51 7:57
Thank you for using Parker Valley Public Transportation. Call 832-8362 for customer
assistance.
156. Where is this time table most likely to be found?
(a) At a subway station
(b) At an airport boarding gate
(c) At a bus stop
(d) In a train station
157. When does the last northbound run pass Lark
Road?
(a) 6:06 pm
(b) 6:51 pm
(c) 7:06 pm
(d) 7:51 pm.
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professional references. Submit all application materials no later than Friday, March 28.
Plainview Distributors is an equal opportunity employer.
158. What is the announcement about?
(a) A call for applications for new product suppliers
(b) A career opportunity for staff members of the
company
(c) A job competition open to external candidates only
(d) A change in company benefits affecting some
workers
159. Which of the following topics is mentioned in the
announcement?
(a) The monthly pay rate for the job
(b) The number of employees supervised
(c) The amount of business travel required
(d) The type of products being distributed.
160. What should interested people do?
(a) Fax a resume and list of references
(b) Call to request a personal interview
(c) Submit an application via Internet
(d) Put an application package in the mail
10
To: All Employees
From: Luke Gaston
Subject: MEMO - Late Hours Policy
We have had some problems recently with security issues on evenings and weekends. Many
employees are working overtime on end-of-fiscal year projects and find themselves alone in the
building late at night. Several employees have expressed concern to me that they feel unsafe,
and managers have also told me that they do not know how to train their employees on correct
security procedures.
As your security manager, I want to assure you that I am working with the company

management to address your concerns. We have agreed that it is best to hire a full-time security
guard who will be present on evenings and weekends. However, since it will still be several
weeks before the security guard can be hired, I want to provide all employees with a list of basic
security procedures to follow when they are working late at night:
1. Leave lights on in offices and hallways. A bright work environment discourages unauthorized
intruders.
2. If you hear or see any suspicious activity, call the city police department immediately.
3. If you are the last person to leave the building, make sure that all doors and windows are
closed and locked. Leave through the front door. Turn on the alarm by pressing the “AWAY”
button on the keypad near the reception desk, then enter the alarm code provided in the
employee manual. Close the door firmly when you leave, and the alarm will automatically be
activated.
If you have any questions or concerns, please email me at I look
forward to working with you to make our company a safe and productive place to work.
161. What is the subject of the memorandum?
(a) A recent break-in
(b) An alarm malfunction
(c) A new security protocol
(d) A security system code change.
162. Who is the author of the memorandum?
(a) The head of the police department
(b) An employee in charge of safety
(c) The new company security guard
(d) A concerned department manager
163. What should employees do if they encounter a
threatening situation?
(a) Call the security guard
(b) Email the security manager
(c) Turn on the burglar alarm
(d) Contact the local authorities

Hard Times Ahead for Local Graduates
11
Billy Roybal just graduated from Centerville Community College with a degree in semiconductor
manufacturing technology. Like the other 30 students who enrolled in his class two years ago,
he was told that after graduation, he was virtually guaranteed a well-paying job at the Supreme
Semiconductor plant.
However, Billy and most of his classmates are either out of work or preparing to move
elsewhere. The reason: Supreme Semiconductor recently announced a hiring freeze.
Graduates of the community college training program aren't the only ones who are upset.
Officials at Centerville City Hall are debating whether to sue Supreme Semiconductor for breach
of contract. Five years ago, the city partnered with Centerville Community College and Supreme
Semiconductor in an innovative training agreement. The city agreed to give the semiconductor
company a significant tax break in return for funding the training program at Centerville
Community College. Supreme Semiconductor, for its part, hoped to benefit with a steady stream
of well-trained local workers who would help the company expand over the next 20 years.
However, changes in the highly competitive computer technology industry have led to less
business for Supreme Semiconductor. Furthermore, pulling out of its contract to sponsor the
community college program may not be the only downside. Karl Thompson, president of
Supreme Semiconductor, told Central Valley Daily News that various problems could force the
company to close by the end of the year, resulting in a loss of over 300 jobs in the Centerville
area. He also said that company executives are hoping to meet with city officials to find some
way of avoiding a lawsuit.
In the meantime, there are no easy answers for graduates such as Billy. He says finding a high-
paying job is more important to him than staying in Centerville, so if a suitable job doesn't
materialize within a few months he plans to look for employment in another state. As he and
others leave, hopes for a bright future for the computer technology industry and Centerville are
quickly fading. Some city officials are still hoping there is some way to keep Supreme
Semiconductor open. Without it, said Mayor Charles Laughlin, the economy of Centerville will
suffer a major blow.
164. What is the topic of the news article?

(a) A new computer training program
(b) A student's struggles to graduate
(c) A company that can't provide jobs
(d) A city that doesn't promote growth
165. The word “virtually” in the first paragraph, line 3 is
closest in meaning to
(a) quickly
(b) basically
(c) possibly
(d) legally
166. According to the article, which entity might be
sued?
(a) Supreme Semiconductor
(b) Centerville Community College
(c) The City of Centerville
(d) Central Valley Daily News
167. Why is Billy Roybal thinking of leaving Centerville?
(a) Training in his field is not available
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(b) He cannot fulfill his employment contract
(c) The community college is going to close
(d) He is unable to find work in the area.
Using Your New Document Plus 250-E Office Document Shredder
We are pleased that you have chosen Document Plus for your office needs. Our Model 250-E
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(a) Do not attempt to feed large stacks of paper into the shredder all at once. This can cause
annoying paper jams and possibly damage the shredder. Make sure that stacks of paper are no

more than ¼ of an inch thick (about 10 pages of standard-weight paper).
(b) It is not necessary to remove staples before feeding documents into the shredder. However,
be sure to remove larger metal items paper clip size or bigger. Also, do not attempt to shred
cardboard or heavy manila folders.
(c) Spread lubricating oil on the teeth of the shredder on a monthly basis to prevent squeaking
noises and prolong the life of the shredder.
(d) Register your product! Fill out the attached postcard to provide us with your information.
Registering your product entitles you to full service under your warranty. You will also receive
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168. Where is this notice most likely to be found?
(a) On an office bulletin board
(b) In an instruction manual
(c) In a magazine advertisement
(d) On a computer software website.
169. What regular maintenance is recommended?
(a) Remove all metal objects in the machine
(b) Clean and dry all shredder teeth
(c) Empty shredder receptacle monthly
(d) Grease the shredding component
170. Which of the following objects need to be removed
before using the shredder?
(a) binder clips.
(b) staples.
(c) cardboard.
(d) manila folders.

171. How can owners register their product?
(a) By visiting the website
(b) By mailing a response card
(c) By calling a phone number
13
(d) By visiting a store location
Interoffice Memo
Allied Steel International
To: All Allied Steel Employees
From: Peter Rasmussen, Compensation Committee President
Date: September 4
Today the president of Allied Steel, Eric Nelson, announced that he had agreed to our request
for a 10% pay raise for all employees. As you know, this is something that we, your
representatives, have been struggling to achieve for nearly two years. We have always argued
that you, the workers who make this company succeed, should be the company's first priority.
When the company is experiencing rapid growth, as Allied Steel has undoubtedly seen during
the past five years, all employees of the company should see the financial benefits, not just a
few top executives.
While it has taken a long time for us to convince the company management to increase all
salaries, we are delighted that we have succeeded without having to form a labor union. We are
not lawyers or professional lobbyists. I and the other members of the compensation committee
are simply concerned employees who want to see fair pay for all of us. Furthermore, we did not
take a confrontational approach. We always told the company management that we think Allied
Steel is a great place to work. Our goal was not to make demands, but to present evidence from
market studies to show that our position was reasonable.
Special thanks go out to Dr. Alvin Martlin, research engineer with Allied Steel, who spent
countless hours of his personal time to do economic research in support of our efforts, showing
that the company was paying lower salaries than our competitors. I also want to thank the ten
members of the compensation committee, all of whom volunteered to participate and
generously gave their time for meetings. I want to thank, as well, Eric Nelson and the Board of

Trustees of Allied Steel for creating a work environment where the concerns of employees can
be heard. Last, but not least, I want to thank you, the loyal employees of Allied Steel, for your
constant support. You've made Allied Steel the best company in the business, and we're glad
that we will now all receive pay that is well above average in our industry.
172. What is the purpose of this memo?
(a) To thank all employees for meeting company goals
(b) To publicize the formation of an employee union
(c) To inform the staff of recent rapid growth
(d) To announce changes in worker compensation.
173. Who is Eric Nelson?
(a) A key Allied Steel leader
(b) An engineer with Allied Steel
(c) Chairperson of a committee
(d) Member of the Board of Trustees
174. According to the memo, how did the committee
convince the company to award raises?
(a) By documenting employee productivity
(b) By presenting research on industry pay levels
(c) By confronting the top executives
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(d) By showing that funds were available.
Dear Employees of Consolidated Insurance,
I'm writing this because I wanted to address the rumors that have been circulating about the
future of our division. As you know, last month we were informed by company management that
the structure of the company website ? the primary task of our Electronic Resources division ?
would be reviewed. Many of you also know the reason for this review: some top executives were
complaining about what they perceived as a lack of efficiency in keeping the website current. As
a result, there are rumors going around that the website may be outsourced to an external
company, and all the employees of this division could be laid off.
I want to let you know that these rumors are absolutely false. There are no plans whatsoever for

any job cuts. Each and every one of you has an important and valuable role to play at
Consolidated Insurance, and the company is not thinking of outsourcing our web development.
Because our website is designed to provide detailed, complex information to all of our clients, it
needs to be developed and maintained by people who know our company well. The company
president has reassured me in person that he values the work of the Electronic Resources
division and that our staffing levels and mission will remain essentially the same.
With that said, I do think that all of us need to acknowledge that there have been some problems
in maintaining our large company website. As your manager, I know that the problems are
caused mainly by the challenges of implementing our new customer information database, not by
any laziness or negligence on your part. The committee that is currently reviewing our website
will make recommendations for how to solve these problems, as well as suggestions for
changing the structure of the website. I suggest that you view the committee's input positively,
and consider this process as an opportunity for us to improve our services.
I hope that this has cleared up the situation. Please email me with any questions you may have,
or if you prefer, you may make an appointment to speak with me privately.
Sincerely,
Jack Kemp
Manager, Electronic Resources Division
175. Why did Mr. Kemp write this letter?
(a) To explain how the committee-review process will
work
(b) To consider options for redesigning the company
website
(c) To announce that the company plans to lay off
employees
(d) To clarify that the division's work will not be
reassigned.
15
176. What does Mr. Kemp believe is the main
challenge facing the division?

(a) Other managers who think workers are lazy
(b) Start-up problems with the new system
(c) Employees who don't understand their jobs
(d) Clients who complain about the website.
177. What does Mr. Kemp ask employees to do?
(a) Start looking for new jobs
(b) Complain to the company president
(c) Accept the committee's suggestions
(d) Create a more useful website
Career Advancement Opportunities Available
Help Market Research Associates Expand into Europe!
Market Research Associates, America's largest research firm, is planning to open several new
consulting offices in Europe over the next several months. The first branch office will open in
Paris, where French marketing experts have been impressed with our company's ground-
breaking research on consumer preferences in French-speaking parts of Canada. We anticipate
that Paris will be just the beginning: the board of trustees believes that our successful
methodology can spread to business centers throughout Europe. This expansion will create
exciting opportunities for our employees, and we want to give you more information about them.
Employees of Market Research Associates are encouraged to attend an informational meeting
on Monday, March 5 at 3 p.m. in the Green Conference Room to learn about the plans for new
consulting offices in Europe. If you're interested in travel and want to learn new skills that can
forward your career, please attend this important meeting. You'll learn about the types of
positions available, the internal application process, and the benefits you can receive. These
include full payment of travel or relocation expenses, and paid training at a prestigious language
school to bring your conversation skills in French (or eventually other languages) up to a
professional level.
You can learn more about the plans for the new Paris facility by visiting the company website
and clicking on the “Branch office in Paris” link. Should you have any further questions, please
contact Emma at the Human Resources office, or 742-2451.
178. What is the topic of the announcement?

(a) Plans for expanding the company to overseas
locations
(b) Plans for providing a new educational benefit to staff
(c) Information about the company's activities in Canada
(d) Information about the new company building in
France.
179. Who should attend the meeting?
(a) Employees who will be moving to Paris
(b) Employees who want to work abroad
(c) Employees who want to receive more pay
(d) Employees who can already speak French.
180. Which of the following will NOT be discussed at
the meeting?
(a) Foreign language training
(b) Relocation benefits
(c) Internal hiring procedure
(d) Contract negotiations.
16
Richard Bachman
193 Fourth Street
Payton, OH 48331
Cyberworld
P.O. Box 83627
Cincinnati, OH 49363
May 25
Re: Account # 58363
To whom it may concern:
I am writing to request that you cancel my Internet service with Cyberworld, effective
immediately. Although I had been using your service for almost four years with no complaints,
the level of service you have provided during the past month has convinced me to take my

business elsewhere.
At the beginning of this month, I noticed that it was very difficult for me to get a dial-up
connection. The phone line always seemed to be busy. Then friends started telling me that they
were unable to access my personal website. I thought this might be just a temporary problem,
but after 10 days with no improvement, I decided to call your customer service line for
assistance.
I had to wait on hold for almost an hour before speaking to an employee named John Redman.
He told me to try connecting again in half an hour. When I tried to explain that the problem had
lasted almost two weeks, he became very rude and told me that he was not a computer expert
and could not solve my problems. When I asked him why he was answering the phone for an
Internet service provider if he didn’t know anything about computers, he hung up on me. I had
never been so rudely treated in all my life.
My account with you was paid in full through the end of May. If I receive any further bills from
you, I will not pay them. I hope you will act on the information in this letter and improve your
services.
Sincerely,
Richard Bachman
181. What is the purpose of Mr. Bachman's letter?
(a) To resolve a dispute about his Internet service bill
(b) To terminate his relationship with the provider
(c) To complain about his recent software purchase
(d) To request a better Internet service plan.
17
182. According to his letter, why did Mr. Bachman call
Cyberworld?
(a) To inquire about pricing plans
(b) To complain about a rude employee
(c) To speak to the company president
(d) To report connectivity problems.
183. What does Mr. Tollofson explain in his letter?

(a) Staff members have been forced to work overtime
(b) Training sessions have been scheduled for
employees
(c) Computer failure caused Mr. Bachman's website
issues
(d) Almost all of the computers had to be repaired.
184. Which of the following is true of John Redman?
(a) He was trained extensively in customer service
procedures.
(b) He was reprimanded by his immediate supervisor for
his behavior.
(c) He was fired as a result of acting rudely to a
customer.
(d) He no longer works for Cyberworld due to financial
issues.
185. What repercussion did John Redman face?
(a) His personal account was cancelled.
(b) His employee Internet service was disconnected.
(c) He was relieved of his position.
(d) He was severely reprimanded.
Seeking Staffing Coordinator
Martin Owens Agency is accepting applications for a staffing coordinator. We are the premier
temporary staffing agency in the city of Burbank, and we are looking for a bright, motivated
individual to join our team. The staffing coordinator is the main point of contact for our
employees and business clients. Duties include testing and screening new employees,
matching workers with appropriate jobs, notifying employees of job requirements, and
contacting clients to assure that performance standards are being met. The successful
candidate must be able to handle multiple tasks with ease. Other essential requirements include
being well organized, highly dependable and people-oriented.
We offer an excellent benefits package, including health and dental insurance, a retirement

plan, three weeks of paid vacation, and excellent pay plus commission and bonuses. We offer a
relaxed, fun-loving work environment and a meaningful opportunity to help others advance their
careers. We are a family-friendly employer, and some telecommuting is possible depending on
staffing needs and workload.
To apply, send a cover letter detailing your qualifications for this position and your salary
requirements, a resume, and the names, phone numbers and email addresses of four
professional references to:
Martin Owens Agency
8463 Victory Boulevard
Burbank, CA 94632
Applications will be accepted until the position is filled. For best consideration, apply no later
18
than September 25. Visit our website at www.martinowens.com for more information.
186. What kind of company is Martin Owens Agency?
(a) A performing arts organization
(b) An employment company
(c) An Internet service provider
(d) An accounting agency.
187. Where did the job posting appear?
(a) On a bulletin board
(b) On the Internet
(c) In the newspaper
(d) In a trade journal.
188. What information is NOT required as part of the job
application?
(a) Education level
(b) Income desired
(c) Work experience
(d) Professional contacts.
189. What is Cindy Laughlin's level of experience?

(a) She's just graduated from college.
(b) She's been working in the field for years.
(c) She has years of volunteer experience.
(d) She's working her way through college.
190. What job requirement does Ms. Laughlin's
volunteer experience meet?
(a) Shows track record of dependability
(b) Demonstrates strong interpersonal skills
(c) Displays effective organizational experience
(d) Proves ability to multi-task.
To: Lisa Derby
From: Annette Shiffler
Subject: Mr. Martin's Retirement Party
Hi Lisa,
Thanks for forwarding me the email about Mr. Martin's retirement party; for some reason I didn't
get it when you sent it out originally. I'm writing to confirm that I will definitely be attending the
party. Also, as we discussed, I'd like to help out with the planning and organization for the party.
I've worked with Mr. Martin for nearly ten years, and he's been the best boss I've ever had. I
really want to make this a special event for him!
First of all, is this going to be a potluck, or will we be ordering a catered meal? I'd like to help out
either way. If it's a potluck, I'd be happy to bring a dish to share. If we're going to hire a caterer, I
can suggest several because I often arrange catering for our training sessions. I even have
menus from several different catering businesses if you'd like to take a look at them.
Next, how about decorations for the party? I've actually got some nice banners at home that say
“Congratulations on Your Retirement!” I originally used them for my uncle's retirement party last
year. Would you like me to bring those and hang them up in the room? What other decorations
are planned? How about some nice centerpieces for the tables, such as flower arrangements?
Finally, if there's any other way I can help out that I haven't mentioned above, just let me know.
19
I'd really like to get involved in this and do something nice for Mr. Martin. Thanks for organizing

the party!
Annette
191. What is being discussed in the email
correspondence?
(a) Food and decorations for a holiday party
(b) Scheduling for a committee meeting
(c) A party for someone leaving the company
(d) Menus for a training session.
192. Why did Annette receive the announcement as a
forwarded email?
(a) She was out of the office for a few days
(b) She wasn't on the company email list
(c) Lisa didn't type her email address correctly
(d) Lisa didn't think she would be interested.
193. Which of the following does Annette offer to do?
(a) Schedule a trip for Mr. Martin
(b) Fax Lisa some catering menus
(c) Decorate a cake for Mr. Martin
(d) Bring some party supplies from home
194. Which of Annette's ideas does Lisa NOT like?
(a) Placing candles on the tables
(b) Putting floral arrangements on the tables
(c) Arranging to have the food catered
(d) Having someone else arrange for the party
decorations.
195. What will the women probably do next?
(a) Talk on the phone to arrange a planning session
(b) Communicate ideas using email
(c) Tell Mr. Martin what they want to do
(d) Ask co-workers to bring food for the party.

To: All Employees
From: Bill Regan, Director of Human Resources
Subject: New Holiday Pay Policy
Johnson Security is implementing a new holiday policy for all employees. As you know,
providing security services to our clients is our priority here at Johnson Security, and therefore
most of our employees have to work on national holidays. Our policy in the past has been to pay
employees their regular pay rate on holidays, and then to offer them another day off in
compensation, scheduled in coordination with the employee's supervisor according to staffing
needs. However, in order to comply with government regulations and to provide a more
equitable holiday benefit for all of our employees, the policy will now be changed as follows.
Effective immediately, employees who work on holidays will be paid one and a half times their
regular pay rate. This means that if you normally receive $8 per hour, you will be paid $12 per
hour when you work on a holiday. However, as a result of this change, an additional day off will
no longer be granted. For example, if you are required to work on New Year's Day, you will
receive extra pay, but you will not be able to take off another day during the week, unless you
arrange with your supervisor to use some of your vacation hours. This change will make it much
more convenient for us to administer work schedules. All employees will continue to receive two
20
weeks of paid vacation per year, exclusive of holidays, as explained in the employee manual.
We hope you will be pleased with the extra financial benefit you will receive for working
holidays. If you have any questions or concerns about this new policy, feel free to contact me to
arrange a meeting.
21
196. Who is the author of the memorandum?
(a) An expert in labor law
(b) The company vice president
(c) The head of the union
(d) The head of personnel.
197. What will employees receive in compensation for working holidays?
(a) More vacation time

(b) A higher rate of pay
(c) An extra day off
(d) A special award.
198. Why is Mr. Sanchez upset?
(a) He thinks the previous policy was unsatisfactory as well.
(b) He feels the change decreases employee days off.
(c) He feels the rate of pay should be even higher.
(d) He thinks his supervisor will not follow the policy.
199. What does Mr. Sanchez suggest?
(a) Giving employees more choices
(b) Returning to the previous policy
(c) Making holiday work optional
(d) Giving employees more money.
200. What will Mr. Sanchez probably do next?
(a) Pursue legal action
(b) Contact a labor rights lawyer
(c) Have a meeting with Mr. Regan
(d) Call a meeting for all employees.
 ANSWER
101. C 102. A 103. C 104. A 105. D 106. D 107. A 108. B 109. C 110. A
111. A 112. C 113. C 114. B 115. B 116. B 117. B 118. A 119. A 120. A
121. D 122. B 123. B 124. A 125. D 126. D 127. B 128. B 129. D 130. C
131. B 132. A 133. B 134. D 135. B 136. A 137. A 138. C 139. B 140. B
141. B 142. D 143. B 144. B 145. B 146. C 147. B 148. B 149. D 150. A
151. D 152. C 153. C 154. B 155. B 156. C 157. C 158. B 159. C 160. C
161. C 162. B 163. D 164. C 165. B 166. A 167. D 168. B 169. D 170. A
171. B 172. D 173. A 174. B 175. D 176. B 177. C 178. A 179. B 180. D
181. B 182. D 183. C 184. C 185. C 186. B 187. C 188. A 189. A 190. B
191. C 192. B 193. D 194. B 195. A 196. D 197. B 198. B 199. A 200. C