Dealing with Difficult People in the Workplace phần 1 ppt

Dealing with Difficult
People in the Workplace
Presented by: BCC Career Services
Objectives…
At the end of this workshop
you should…


Understand how difficult employees can
cause conflict


Be able to identify at least 6 types of difficult
people


Know 5 things to do when dealing with difficult
people
Overview
1. Difficult people and conflict
2. 11 types of difficult people
3. Additional Helpful Hints
Difficult People and Conflict
 Can be anyone – even YOU!
 Difficult because it works for
them
 Dealing with them can cause
conflict
Difficult People and Conflict (cont)
 Conflict can result in a charged
work environment

 Difficult behavior causes stress
in others
 Conflict can reduce an
organizations effectiveness
The Bulldozer


Know it all


Often use threats, sarcasm, &
intimidation
Dealing with Dozers
 Prepare yourself
 Ask questions
 Focus on solution
 Do not confront them
Bullies
 Loud and hostile
 Abusive
 Overwhelm you
Battling Bullies


Let them run down


Get their attention


State your point non-aggressively


Don’t allow interruptions


Ask them to leave
Fire Hose


Dampen enthusiasm


Everything will fail


Negative statements


Constantly complaining