Dealing with Difficult People in the Workplace phần 3 pdf

Nothing is Always
 Dig for specifics
 Identify true concern
 Point out where not true
Control Freak


Get into everyone’s business
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Undermine and insult abilities


Lack confidence & trust
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Insufferable – render
subordinates ineffective
Reduce Controllers
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Build trust
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Take small steps toward more authority


Keep focused on solution


Speak from your own view-point



Don’t let yourself be verbally abused
Super-Agreeables


Very personable


Don’t act the way they say they will


Supportive but don’t deliver
Dealing with Super-Agreeable


Show them you like them


Prevent unrealistic commitments


Make honesty non-threatening


Point out inconsistencies in behavior


Work for a mutual benefit


Listen carefully to jokes
It’s Not Up To Me


Always point to higher authority


Invokes other powers
Let’s Ask the Authority
 Tell them you will both speak to
the higher authority
Helpful Hints


Don’t escalate


Focus on what a person is trying to say


Avoid being purposefully hurtful


Model behavior you want


Focus on solutions


Maintain eye contact
More Helpful Hints


Blame the process, not the person


Be specific


Avoid always and never


Avoid name calling


Encourage listening


Confront in private – praise in public


Use your communication skills!
Resources
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14 Workplace Personalities and How to Handle Them – iVillage


Online Newsletter, Dealing with Difficult People, March 1999,

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Techniques for Dealing with Difficult People, Ag Decision Maker,
John Baker, Iowa State University, Iowa Extension, October 1999


Dealing with Difficult People,
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Dealing with Difficult People/Situations: Role of the Extension
Committee Member, University of Minnesota Extension Service


Dealing with Difficult Members, University of Wisconsin-Eau Claire,

Mbrs.html


Games People Play, Presentation to BVHRMA, May 1, 2003, Jan
Pfannstiel, SPHR


Welch, Ben D., Phd, Interpersonal Relations Skills, Presentation at
TAMU and Dealing with Difficult People, presentation June 19, 1998