English for Tourism - 2 pdf

TỔNG LIÊN ĐOÀN LAO ĐỘNG VIỆT NAM
TRƯỜNG ĐẠI HỌC TÔN ĐỨC THẮNG
PHÒNG THCN & DN

ENGLISH
FOR

TOURISM 2
Compiled by: ThS.

Internal publishing
- HCMC, June 2010-

1

ĐỖ THỊ HOA QUYÊN


Content
Unit 1: Destination and tourist attractions ....................................1-10
Unit 2: Tour planning........................................................... 11 - 17
Unit 3: Tour operation - execution ......................................... 18 - 25
Unit 4: Local tour.................................................................. 26 - 30
Unit 5: Other local tour ......................................................... 31 - 36
Unit 6: Outbound- The custom regulations ............................ 37 - 40
Unit 7: Car hire .................................................................... 41 - 47
Unit 8: Alternative holidays and adventure holidays ............... 48 - 51
Unit 9: Business traveller, conferences .................................. 52 - 57
Unit 10: Health and Safety....................................................58 – 62
Tapescripts
References

2


UNIT 1

DESTINATION AND TOURIST ATTRACTIONS
A- WARM UP
I- Do you know these famous attractions? Match these pictures with the words below
a-bridge
b-rock
c-tower
d-hill
e-grotto
f-waterfall
g-imperial mausoleum
h-citadel
i-gongs festival
j-national park
k-theme park
l-terraced field

1

2

3

4

5

6

7

8

9

3


10

11

12

II – Match the picture with the places in Vietnam below. There is more one choice
a- Nam Cat Tien
b- Dalat
c- Daklak
d- Hoi An
e- HoChiMinh City
i- Sapa

f- Hue
j- Phu Quoc

g- Ha Long

B- PRONUNCIATION
The schwa /ә/ and /i/: unstressed vowel sound.
1- Listen to the poem. Circle the words which rhyme
Mr. Porter loves his pasta
No one else can eat it faster
Mr. Porter’s sister Rita,
Buys the pasta by the metre
Mr. Porter’s older daughter
Boils it all in tubs of water
2- In each sentence or phrase there are two vowels
which are not /ә/ . Listen and circle them
a- from Canada to China
b- The parrot was asleep
c- The cinema was open
d- The photographer’s assistant
e- A question and an answer
f- A woman and her husband
g- A pasta salad

h- Nha trang

The /
ðә ( before consonant)
shut the door / ∫٨t ðә d‫/כ‬
ði ( before vowels)
wait for the end /weit fә ði end
and /ænd/
әn( sometime n after t,d,s,z, ∫)

come and see/ k٨m әn si:/
fish and chips /fi∫ n t∫ips/
but /b٨t/
bәt : it’s good but expensive
/it’s gud bәt iks pensiv/
That /ðæt/ has weak form/ðәt/
when used in a relative clause
At /æt/ in final position
What’s he shooting at?
/әt/ I’ll see you at lunch
For /f ‫ /:כ‬in final position
What’s that for?
/fә/ before consonant
/fәr/ before vowel
Strong form in final position “
to “ of, can, from,to,as, shall”

(Extracted from exercise 7- English pronunciation in use, English phonetic and phonology-Peter Roach)

3- Underline the schwa in these words. Listen and check
Advice
cousin
machine
recognize
problem
Similar

tonight
adventure
(Extracted from unit 6- Know how 2)

C- LISTENING
4


I- When we look at the movement of tourists (tourist flow), there are three types of
tourism. Match them with their definitions.
1. domestic tourism
a- people leaving their country to take holidays
2. inbound tourism
3. outbound tourism

b- people taking holidays in their own country
c- people entering the country from abroad to take holidays

II- Where does tourist go?
1-Listen to the numbers. Which one do you hear?
a- 19,000/90,000
b. 18 million/80 million
c- 13.5/30.5 d- 15/50
2- Listen and complete the table
Position

Country

Number of tourists

1st
2nd
3rd

4th
5th
6th
7th
8th
9th
10th
(Extracted from listening task, unit 2, tourism 1- Keith Harding-)

3- Fill in the missing information on this departure board.
Destination

Flight No.

Gate No.

Edinburgh

Super Shuttle

Boarding

BA 838

Checking in

Dublin

Flight information

6

Athens
4- Listen to people suggesting places to visit. What is the famous about each place?
Check the answer.
1- City park: a) Cultural events b) botanical garden
2- Art museum
a) French paintings b) Japanese art
3- Zoo
a) snake house
b) elephants and lions
4- City hall
a) Mayor’s room
b) art collection
(Extracted from national certification- Listening skill- level B- Le Huy Lam)

D-VOCABULARY
5


Fill out the table below as example:
Harbor
Campsite

castle
damp
countryside nightlife

music festival
concert

metro
waterfall
art gallery temperate

Chilly

heritage

pagoda

coastline

inn

Climate Natural
feature

Built
attractions

Events

Food, drink,
Accommodation
entertainment

transpor
t

Rainy

Cathedral

Carnival

Restaurant

Train

Beach

Hotel

READING
The Balearic Islands
Floating between Spain and the North African coast, the Balearic Islands offer the
perfect location for a fantastic holiday. There are four main islands for you to choose
from, each with their own special atmosphere.
The gorgeous climate boast more than 300 days a year of guaranteed sunshine, making
the islands the ideal setting for a beach holiday. The long hot summer stretches form
May to October, with temperatures around 27oC – just right for relaxing and getting a
tan.
The islands offer a number of attractions for tourists. Sun-seekers will love the
fabulous beaches. Fun-seekers will enjoy the exciting nightlife – the clubs and discos
of Ibiza provide plenty of entertainment for young people. But there’s more to these
islands than sun and fun. You can also enjoy wonderful architecture. (The Gothic
cathedral at Palma is well worth visiting), hilltop villages, olive groves, great food, and
hidden beaches. You can take a relaxing fishing or sailing trip, or go to one of the
many festivals. If you go in June, don’t miss the spectacular Fiesta of San Juan at
Ciutadella on Minorca.

Whatever you want from a holiday, the Balearics will help you find it.
Focus on the verbs and fill out the table below:
Climate

Geography
location

Natural feature

Reading 2:
6

Main attractions Others


Pre-reading:
Is tourism always beneficial to the people of the host country? What drawbacks might
there be for a country which is heavily dependent on tourism? How might tourism
affect traditional ways of life?
Skim and scan:
Tick those the author mentions in the reading
a-  Property prices have gone up
b-  Native burial grounds have been dug up
c-  Traditional ceremonies have been commercially exploited
d-  Hawaiians no longer speak their own language
e-  Hawaiians have had to move from their lands in order to make way for tourist
facilities
f-  Street crime is on the increase
g-  The fishing industry has suffered as a result of tour-boating

Aloha! Welcome to paradise
Tourism has meant an invasion of all that is sacred to our
people. Our culture has been turned into a “hula marketing”
campaign. We are romanticized, to appeal to the fantasies of
world travellers. Popular images show smiling, flower
adorned girls and hula dancers, exotic moonlit feasts with
natives serving hand and foot. This kind of marketing and promotion perpetuates racist
and sexist stereotypes that are culturally inappropriate and demeaning. It sells an
artificial cultural image with complete disregard for the truth. Meanwhile the ground is
literally cut away from beneath us.
Last year, on the southern shores of Kauai at a development site called Keonaloa, a
well-known ancient Hawaiian burial ground was excavated to make way for a
condominium resort project. Community opposition saved one acre to relocate all the
graves excavated from a total of 22 acres of burial grounds incorporated into the
planned resort and will be used as a marketing feature of the development.
Native Hawaiians will continue to be angered at such disregard for sacred sites and the
bones of our ancestors, whose spirits will be further desecrated by the inquisitive stares
of flocks of tourists.
On Maui Island, at a place called Honokahua, a developer’s excavations unearthed
over 1,100 intact burial bundles, wile local community groups protested in anger. It
took mass demonstrations before the developer stopped. Elsewhere we have not been
so lucky, losing a Supreme Court ruling to prevent drilling on religious sites.

7


Hawaiian families and communities who have lived for generations in a particular
valley or along a river are still forced out by a proposed golf course or hotel. Recently
this happened to families in Hanna and Maui, as well as to farming communities in
Maunawili and Waianae on Oahu. Displaced Hawaiians commonly find their way to

remote beaches only to be evicted later. Crowded beaches and commercial tourboating threaten shoreline fishing through noise or chemical pollution. Tourism is
cutting the ties between native Hawaiians and our land, culture, tradition and lifestyle.
As it gets more difficult to continue out traditional ways of life Hawaii becomes more
and more dependent on an already uncertain and overdeveloped tourist industry.
(The new internationalist July 1993)

Comprehension
1- Write the number of the paragraph which contains the following information
a- A tourist resort has been built on a sacred Hawaiian burial ground
b- Tourism has forced Hawaiians to abandon their traditional ways of life
c- The host culture is presented to tourists in ways which degrade the country and its
people.
2- What is “hula marketing” why is the author critical of it?
3- In what ways have the religious beliefs of native Hawaiians been disregarded by
tourist development? How have some Hawaiians demonstrated the way they feel about
this disregard for their culture?
4- Select the collocations (multi-word expressions) in the text which are used instead
of the descriptions on the following page.
Description

Collocation

A law passed by the Supreme Court

A Supreme Court ruling

People representing different local communities
A project to build a resort composed of condominium
Collections of human remains which are untouched
Girls who are covered with flowers

An unreal representation of a particular culture
Boats used to take paying passengers on sight seeing
trips
Traditional local meals which are held at night in the
open air
(EXTRACTED FROM TOURISM – NEIL MCBURNEY)

VOCABULARY
I- Architect feature
8


Match the pictures of architectural features with the glossary of terms
Glossary
Joist timber or steel supporting for the Bracket right-angle support projecting
ceiling or the building
from the wall , holding a shelf
Portal
a large impressive door or Cupola a roof having a rounded form ,
entrance
hemispherical form or near so, lantern
Arch curved structure with straight sides, Dome round roof on a building
often supporting a bridge or the roof of a Minaret
tall, thin tower, usually
large building

forming part of a mosque.

Column tall, solid vertical post made of Obelisk a tall pointed stone column with
stone supporting or decorating a building four sides, put up in memory of a person

or standing alone
or an even
Rotunda round building; especially, Tower tall, narrow building, or part of a
one that is round both on the outside and bulding,either square or round
inside
Vaulted ceiling decorated roof made
Faỗade the front wall of a large building from a series of arches joined together
that you see from the outside.
Lattice ceiling strip crossing each other
Spire tall, pointed tower on the top of a with square and diamond-shaped spaces
church
left between, forming network

1

2

6

3

7

4

8

9

5

9

10


11

12

13

14

II- Add one of these words to the word group listed below
Construct
granite
statue
long
show

15

alongside

1- high,wide,thick ………………………
2- underneath, in front of, ……………….
3- depict, represent, ………………….
4- build, erect, ………………………….
5- marble,stone, ………………………..

6- carving, sculpture, ………………….
III- Match the descriptions of things you find at attractions in A with the words in B
A
B
1. The art of moving a lifelike figure or person by electronic means a. Period costume
2. A written board that gives directions and distances
b. Animatronics
3. Repeating the actions of a past event
c. Audio-tour
4. Activity in which you take the part of someone else
d. Activity sheet
5. Exhibition of models of people (not moving)
e. Re-enactment
6. Piece of paper to write down answer to questions as you visit an f. Role-play
attraction
7. Clothes from the past
g. Signpost
8. Recorded description of an attraction
h. Waxworks
IV- Underline the correct adjectives to fill in the blanks.
1- The _ pyramids at Teotihuacán are an important tourist attraction (ancient/traditional)
2- The __ western greeting is a handshake (traditional/old)
3- There are many fine restaurants serving ____ food (delicious/ beautiful)
4- It’s a ___ city full of nightclubs and bars.( peaceful/lively)
5- On weekends the beaches are always very ____. (crowded/famous)
6- One of the most __ temples in Kyoto is the Golden Pavilion.( famous/main)
V- Match the adjective with the words on the right
1. quiet, peaceful,wonderful
 service
2. double, air-conditioned, comfortable

dance club
3. excellent, delicious,hot
 beach
4. lively, modern, crowded
 room
10


5. interesting, ancient, historical

 tour

6. excellent, efficient, fast
7. interesting, tiring, fascinating

 ruins
 person

8. famous, friendly, helpful

 food
(Extracted from AT YOUR SERVICE- Trish Stott)

READING
I- Read the descriptions of the building and answer the question
1- Which section describes the use and function of the building?
2- Which section describes when and why it was built?
3- Which section gives some detailed description?
4- Which section gives a general physical description?
Notre-Dame cathedral

The cathedral of Notre-Dame was started by Bishop de
Sully in 1163 and work continued for nearly 200 years. It
was completed in 1345. The cathedral is dedicated to the
Virgin Mary and stands in the centre of Paris on eh Ile-dela-Cite.
It is undoubtedly the finest example of French gothic
architecture. The twin towers are a famous feature of the
Paris skyline, and are 69 meters high. The spire, which was added in the 19th century, I
90 meters high.
The faỗade is the most striking part of the building. The three portals are adorned with
remarkable stone sculptures, including the last judgment. The rose window in the
faỗade was built over 700 years ago and is magnificent.
The cathedral is still used for regular church services as well as special occasions. The
vast interior can accommodate 9,000 people. French road distances are established
from the 0 km point located on the square in front of the cathedral entrance.
(Extracted from reading – Tourism – Keith Harding and Robin Walker)

II- Read the descriptions of Chinese architectural features and answer
1- What section describes the special feature in Chinese architecture?
2- What section describes the decorative roof and ceiling in Chinese architecture?
3- What section gives detailed description?
Ancient Chinese architecture is mainly timberwork. Wooden posts, beams, lintels and
joists make up the framework of a house. Walls serve as the separation of rooms
without bearing the weight of the whole house, which is unique to China. As a famous
saying goes, 'Chinese houses will still stand when their walls collapse.' The specialty
of wood requires antisepsis methods to be adopted, thus develops into Chinese own
architectural painting decoration. Colored glaze roofs, windows with exquisite
11


appliqué design and beautiful flower patterns on wooden pillars reflect the high-level

of the craftsmen's handicraft and their rich imagination.
Chinese imperial roof decoration or roof
charms or roof-figures was only allowed on
official buildings of the empire. Chinese
roofs are typically of the hip roof type, with
small gables. Variant versions are still
widespread in Chinese temples and has
spread to the rest of East Asia and parts of Southeast Asia.
In traditional Chinese architecture, every facet of a building was decorated using
various materials and techniques. Simple ceiling ornamentations in ordinary buildings
were made of wooden strips and covered with paper. More decorative was the lattice
ceiling, constructed of woven wooden strips or sorghum stems fastened to the beams.
Because of the intricacy of its ornamentation, elaborate cupolas were reserved for the
ceilings of the most important structures such as tombs and altars, although it is not
clear what the spiritual beliefs of the early Chinese were, as alters appear to have
served as burial sites.
In traditional Chinese architecture roofs and ceiling, like the other structural elements,
were constructed without nails, the layered pieces of the ceiling are held together by
interlocking bracket sets .Elaborate wooden coffers bordered by a round, square, or
polygon frame with its brackets projecting inward and upward from its base were used
around the 7th century. Deeply recessed panels shaped like a well (square at the base
with a rounded top) were fitted into the ceiling's wooden framework. The center panel
of the ceiling was decorated with water lilies or other water plants.
(Extracted from internet)

SPEAKING
Choose the tourist attractions in Vietnam to describe and decide how it could be made
more exciting, entertaining and ‘brought alive’.
Words list
Acre(n)

mẫu Anh, = 0.4 hecta
Adorn(v)
trang trí, tơ điểm
Aplique (n)
vật trang trí
Beam,joist,lintel (n) xà,dầm nhà
bracket(n)
rầm chìa
Campaign(n)
chiến dịch
coffer (n)
bảng trang trí, trần nhà
Community (n):
cộng đồng

Flock(n)
Hula
Inquisitive (adj)
Intact (a)
Intricacy (n)
Invasion (n)
Lattice ceiling :
Minaret (n)

12

đàn, bầy, số đơng
vũ điệu hula của người Hawaii
tị mị , tọc mạch
khơng bị ảnh hưởng, thay đổi

tính phức tạp
sự xâm phạm, tràn lan
trần dạng lưới mắt cáo
tháp ở giáo đường Hồi giáo


Condominium(n) :
chế độ cơng quản
Cupola(n)
vịm, đỉnh vịm
Damp:
ẩm ướt, đầm lầy
Desecrate (V)
mạo phạm, báng bổ
Disregard(v) coi nhẹ, thiếu quan tâm
Dome :
mái vòm
Evict (v)
đuổi ai ra khỏi,.
Excavate (v) đào,khai quật
Exotic(a)
kỳ lạ, đẹp cc k
faỗade (n)
mt tin tũa nh
Feast(n)
l hi, yn tic

nail (n)
Obelisk (n)
Olive grove

Perpetuate(v)
Pillar = column:
Protest(v)
recess (v/n)
Rotunda (n)
Sacred(a)
Spire (n)
Supreme Court (n):

13

đinh
đài kỷ niệm, tháp
rừng olive
duy trì, làm cho nhớ mãi
cột
phản đối , quả quyết
phần lõm vào
nhà trịn có mái vịm
long trọng, linh thiêng,
ngọn tháp
tòa án tối cao


Unit 2
TOUR PLANNING
WARM UP
1- You are going to prepare a five day
tour of our country. To do this, what
will you need to make decision about?

2- Have you ever been to Sapa? If so,
what was it like? If not, would you like
to go there? Why? Why not? What
famous tourist sights are there in
Sapa?
READING
1- You are going to read and ask questions about the itinerary of a Sapa trip. Work in
pair and decide what questions you need to ask in order to find out the missing
information.
2- What are the abbreviation of Arr., Dep.?
Test A
Day 1: HoChiMinh - Hanoi
Arr. NoiBai Airport around 10am. Check - in hotel to
relax at leisure. In the afternoon , enjoy a half day city
tour. seeing the Ho Chi Minh Complex, containing the
mausoleum of the nations founder Ho Chi Minh, the
Presidential Palace and the Ho Chi Minhs house on
stilts. The complex also comprises the One Pillar
Pagoda, whose origins date back to the foundation of Hanoi. The next stop of our trip
is the impressive ________, dedicated to Vietnams 54 ethnic minorities, some of
which we will see on our forthcoming days. We also visit the ______and the peaceful
lake of Hoan Kiem with its sacred temple. The reminder of the day is free for your
own exploration of Ha Noi until transferring to the rail way station for a _______ train
to Lao Cai. The train conditions are very basic however we will travel in soft sleeper
class which is compartment for ________ passengers. Overnight on train
Day 2: Ha noi – Sapa
The train arrives in Lao Cai at around 5.00 am. Meet and
transfer to Sapa (38km), the former hill station
discovered by the French at height of _________ above
sea level Check-in hotel to relax at leisure. In the

afternoon, soft trek to Ham Rong mountain and
14


village______ waterfall in Catcat and the nice landscapes of green forests and
mountain and fresh atmosphere here. Back to Sapa by motorbike.
Day 3: Trekking & Homestay (Breakfast/Lunch/Dinner)
After having breakfast, start trekking uphill to Y Linh Ho
and _______ Valley through rice paddies and small hamlets
to study life of hill tribes here. Communication exchange
with local people in _______ village. After having picnic
lunch carried by the tour guide, continuing trekking through
villages and rice terraced fields to Ta Van village settled by
________ethnic minorities. Enjoy 1 night homestay with a
local family and delicious food cooked by the tour guide.
Day

4:

Trekking

&

Back

to

Sapa

-

Hanoi(Breakfast/Lunch)
Waking up early morning to enjoy cool mountain air and
bird singing. Trekking uphill to many terraced paddies and
through bamboo forest, going down to Giang Ta Chai village
of _______ people. After a short village tours, coming back
to the main road where jeep awaiting you to transfer back to
Sapa. At 16.00, Transfer to Lao Cai railway station to catch night train back to Hanoi.
Day 5: Hanoi- Ho Chi Minh
There is free time for you to relax or further explore Ha Noi. The trip ends after your
transfer to Noi Bai Airport for dep. to Tan Son Nhat airport.
Reading 2
Look at the pictures and read the profiles of the tour
operators. Decide which picture goes with tour operator
Anglo- Global Holiday plc
Specialists in holidays for young people ( teenagers and
students).Incoming groups and individuals are offered a
full package of sightseeing activities, and contacts with
local youngsters, under the guidance of experienced youth
workers.
Brit- Tours ltd
Deals in large volumes of group, specializing in complete
incentive programmers plus special – interest groups and
business conferences.
15


Blue Skies Travel ltd
Providing entertainment in rural hotels or
homestay.Also, Blue Skies offer tourists

insight into the impact of human beings on
the environment, and to foster a greater
appreciation of our natural habitats
Customtour ltd
Custom-made itineraries, designed to meet
the needs of both groups and individuals.
Specializing
in
special-interest
tours,adventure tour such as trekking,
kayaking etc..
Cultural tour ltd
Specialists in the holiday for the tourists
who are interested in the social events,
festival, or cultural concern. The coach
travel, accommodation and experienced
guided tours are included.
( adapted from High Season)

PRONUNCIATION
I- Listen to a conversation and circle the weak form of words in the sentence
1- A: How long have I come for? for a month? Why have I come? oh… for some
sunshine. For the sea. For some good food. For the wine. For a bit of excitement, I
suppose. Why did you come?
B: For the money. I work here.
A: Not all the time, I hope.
2- A: Last year it was at a restaurant. The year before, it was at an expensive hotel, and
the year before that, it was at the factory itself – in the canteen. And that was the best
party, I thought.
B: Yes, but that was at the time when your wife was in charge of the canteen!

( exercise 29,39- Elements of pronunciation)

II- Fill in the blanks, taking care to use the appropriate form of the weak form be
1. I want her to park that car over there.
……………………………………………
16


2. of all the proposal, the one that you made is the silliest
………………………………………
3. Jane and Bill could have driven them to
and from the party
………………………………………
……………………………………..
4. To come to the point, what shall we do
for the rest of the week?
…………………………………………
…………………………………………
5. Pedestrians must always use the crossings
provided for them
…………………………………………
………………………………………..
LISTENING
1- Listen to Begona describing one of the
tourism she organizes. Tick  the places the

Some
Strong form /s٨m/ : before a countable noun,
meaning an unknown individual”
I think some aninmal broke it

Or in final position: I’ve got some
Weak form /sәm/ before uncountable noun -> Have
some more tea
There
Strong form /ðeәr/ before vowel-> demonstrative
function
There it is/ put it there
Weak form/ ðә/ before consonants
There should be a rule
Do
Weak form / dә/ before consonants
Why do they like it?
Strong form /du /before vowel, in final position
Why do all the cars stop
Does/dәz/
His
Weak form /iz/ before a noun
Her
Weak form /ә/ before consonant, /әr/ before vowel
Your
Weak form /jә/ before consonant, /jәr/ before vowel
He
Weak form /i/ except at the beginning of a sentence

tour visits and the activities the tourists can
do
Place
Activities
 Began
Rent a bicycle

 Bago
Spend some time at the beach
 Inle
 Mandalay
 Ngapali
 Sittwe
 Thailand
 Thandwe
 Yangon

Visit a school of Buddhism
Go trekking in the mountains
Practise yoga
Visit the city’s floating markets
Visit some of the many temples
Go horse riding
Visit the capital city
(Extracted from tourism 1- Robin Walker and Keith Harding)

2- Listen to George Webber who works for a large tour operator about
“feminization trip” and answer the questions below:
1- What is a familiarization trip?
2- Who pays for farm trips?
3- Listen to Diane Maclenna about choosing a hotel for incentive tour. An incentive
tour is a reward or an encouragement for people who have done good work for their
company. Then try to guess what kind of hotel her groups look for?
17


4- Listen again and fill out the blank

a. Diane depends upon her __________ to help her recommend appropriate hotels for
her clients.
b. Diane’s clients usually make an ____________ of the hotels she has recommended
c. It is ___________ for her to visit fourteen hotels in one day.
d. For her groups, the three most important areas in a hotel are the __________, the
____________, and the _______________
e. Hotels keep Diane up-to-date by _______________ and by __________
f- Trade magazines are useful for information about ______________
g- To meet people in the industry she goes to ____________
h- Diane ____________ inspects the hotels she recommends
(Extracted from listening task of HIGH SEASON)

SPEAKING
It takes a lot of careful planning, negotiating, administration, and marketing to put
together a new tour programme. You are going to put together a summer holidays
brochure featuring twenty to thirty hotels in different provinces in Vietnam. Decide in
what order it will be best to do each stage listed below. Explain the reason.
a- estimate the exact selling prices based on exchange rates
b- Negotiate with airlines and hotels
c- Decide on destinations, hotels and capacity, duration of tours, and departure dates
d- Finalize the reservations system
e- Sign contracts with hotels and airlines
f- Send first tours to resorts
g- Distribute promotional material to agencies including brochures
h- Start production of brochure
i- make an in-depth comparison of potential destinations
j- send final tour prices to printer
k- identify a likely selection of countries, resorts, and hotels
l- start advertising
(adapted from activities task in High Season)

Word study
Put each prepositional phrase in its correct space in the sentences below
a. in the process of
g. with a view to
b. on behalf of
h. in accordance with
c. under the guidance of
i. in response to
d. in addition to
j. in view of
e. in terms of
k. with reference to
f. in the event of
l. in payment for
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1. ……… our telephone conversation, I am writing to confirm our order.
2. ………. the hotel, I would like to wish you a Happy New Year. (The manager)
3. All our sports acitivities are organized ………… a fully qualified instructor.
4. ………. rain, the party will be held in the conservatory.
5. ………. your instructions, we have rearranged the meeting for later in the schedule.
6. ………. language skills, a resort representative must have good interpersonal skills.
7. .The company has recently purchased some adjoining land…………….
8. ……… your recent enquiry, I am pleased to inform you..
9. ………..the current economic situation, we can expect fewer visitors this years.
10. The hotel has had some bad reviews but …………. Sales, it has been very
popular.
11. We are …… negotiating a new contract with our tour operator.

12. I enclose a cheque …………. our accommodation.
(extracted from High Season)

WRITING
Make a 3- day tour planning for the tour HoChiMinhCity - Nhatrang . You should
consider your customer to set the price for the tour.
Reference for reading and speaking: work in pair
Test B
Day 1: HoChiMinh - Hanoi
Arr. NoiBai Airport around 10am. Check - in hotel to
relax at leisure. In the afternoon , enjoy a half day city
tour. seeing the Ho Chi Minh Complex, containing the
mausoleum of the nations founder Ho Chi Minh, the
Presidential Palace and the Ho Chi Minhs house on
stilts. The complex also comprises the ____________, whose origins date back to the
foundation of Hanoi. The next stop of our trip is the impressive Ethnologic Museum,
dedicated to Vietnams 54 ethnic minorities, some of which we will see on our
forthcoming days. We also visit the Temple of Literature and the peaceful lake of
Hoan Kiem with its sacred temple. The reminder of the day is free for your own
exploration of Ha Noi until transferring to the rail way station for a night train to
________. The train conditions are very basic
however we will travel in _____ sleeper class which
is compartment for 4 passengers. Overnight on train
Day 2: Ha noi – Sapa
The train arrives in Lao Cai at around _______. Meet
and transfer to Sapa (38km), the former hill station
discovered by the French at height of 1.600 m above sea level Check-in hotel to relax
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at leisure. In the afternoon, soft trek to Ham Rong mountain and Cat Cat village
inhabited by ______, enjoy the waterfall in Catcat and the nice landscapes of green
forests and mountain and fresh atmosphere here. Back to Sapa by _______
Day 3: Trekking & Homestay (Breakfast/Lunch/Dinner)
After having breakfast, start _____ uphill to Y Linh Ho and
Muong Hoa Valley through rice paddies and small hamlets
to study life of hill tribes here. Communication exchange
with local people in Lao Chai village. After having picnic
lunch carried by the tour guide, continuing trekking through
villages and rice terraced fields to ______ village settled by
Dzay ethnic minorities. Enjoy 1 night homestay with a local
family and delicious food cooked by the tour guide.
Day 4: Trekking & Back to Sapa - Hanoi(Breakfast/Lunch)
Waking up early morning to enjoy cool mountain air and
bird singing. Trekking uphill to many _______ and through
bamboo forest, going down to Giang Ta Chai village of Red
Dzao people. After a short village tours, coming back to the
main road where jeep awaiting you to transfer back to Sapa.
At _____, Transfer to Lao Cai railway station to catch night train back to Hanoi.
Day 5: Hanoi- Ho Chi Minh
There is free time for you to relax or further explore Ha Noi. The trip ends after your
transfer to Noi Bai Airport for dep. to Tan Son Nhat airport.

Words lists
Complex (n)
Mausoleum (n)
Ethnic minority (n)
Paddy
Hamlet
Terraced field

Foster (v)
Negotiate
Administration

khu liên hợp
lăng , mộ
dân tộc thiểu số
ruộng lúa, gạo
xóm, thơn,làng
ruộng bậc thang
khuyến khích, thúc đẩy, cổ vũ
đàm phán,thương lượng
quản lý hành chánh

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Unit 3

TOUR OPERATION - EXECUTION
WARM UP
You are a tour operator with a very varied clientele. Read the information below about
three different groups and decide what possible preferences they will have
Consider
Type of hotel: motel or conference, or deluxe etc
Board : bed and breakfast, half-board etc
Room: type, location, facilities, serur vices, extras
Use of facilities: conference rooms, function rooms, restaurants .etc
Optional tours: theotre, sightseeing, museums, shopping etc
Group 1: A group of students on an educational and cultural tour

Group 2: A group of elderly people visiting the city on a weekend package, including a
visit to a variety show and a night in a hotel
Group 3: a group of people of various ages on a cycling holiday.
Pronunciation
1- Listen to the conversation and circle the cluster , e.g scream in the sentences below:
A: How are you travelling, Trevor?
B: By train. The twelve twenty.
A: Shall I drive you to the station?
B: In all this dreadful traffic? Oh, no- I’ll try to get a taxi.
A: It’s no trouble. Of course, if you don’t trust my driving…
B: oh, I trust your driving, all right.
A: Fine, Twelve at your flat, then?
B: Thanks. But Tricia, the trip realy is tremendously important and …
A: Mm?
B: Well, the train really does leave at twelve twenty.
( extracted from elements of pronunciation)

2- Add one consonant to the start of each word to make a new word in the pictures. Be
careful : think of sounds, not spelling!
Example: red -> bread ( red /red/ + b = bread /bred/)
a. lie

b. lock

c. rain

d. lime

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e. late

f. route


LISTENING

1- Listen and complete the group check-in list below
Group name: Endo Group
Passport list collected:………………………….
Tour leader’s name and room no Yes/no…………………………………………..
………………………………… Voucher collected ……………………………..
Checked in by
………………………………...
Group rooms allocated by
..Reception Manager

Food & Beverage bleep answered by
…………………………………….
Additional remarks

Room :
Single : 27

……………………………………….

Twin : 10
Triple : 2
Suites :
Total : 39

Room list to
………………………………

……………………………………….
……………………………………….
……………………………………….
……………………………………….
Supervisor’s signature
……………………………………….
( Extracted from HIGH SEASON)

2- Carla, a tour operator that specializes in holidays to far-away exotic destinations,
is talking on the phone to Peter Nicholson, the Reservations manager of a major
airline, to arrange a meeting and set the agenda for negotiating next season’s contract.
Listen and decide what order you think the stages will occur in the conversation.
a. identify areas of discussion/set the agenda
b. confirm arrangements and say goodbye
c. introduce the main reason for the call
d. arrange place for the meeting
e. arrange time of the meeting
f. introductions and polite chat
g. check who will be coming and if any special materials are needed
3- Listen again and complete the spaces in this meeting planner
a. Subject: charter arrangements for next season
b. Date:
…………………………………..
c. Time:
…………………………………
d. Venue:
………………………………….

e. People present
………………………….
( Extracted from listening task in GOING INTERNATIONAL)

READING

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Read this welcome letter and itinerary for a special group staying at the Copthorne
Tara hotel in London and answer the questions which follow:
Welcome to London!
Enclosed with this letter you will find a map of London and general information which I
hope will be of use during your stay.
Today you will be taken direct to your hotel where assistance will be given with check-in.
The reminder of the day will be free for you to relax after your flight, for shopping or
independent sightseeing.
The programme during your visit will be as shown below. Departure of all tours and
transfers will be from the Groups Lounge on the ground floor of the hotel.
The university of South Carolina Hospitality Desk, situated in the Groups Lounge, will be
staffed for four hours from arrival for any assistance or information you my require or if you
wish to book the optional tours. There will be someone to assist at the following times during
your stay:
Thursday

5 March – Four hours from arrival

Friday

6 March – 1:00pm - 5:00pm

Saturday

7 March – 12:30pm - 4:30pm

Sunday

8 March – 8:00am – 12:00 pm

Monday

9 March - 8:00am – 12:00 pm

Tuesday

10 March - 8:00am – 12:00 pm

Breakfast is included daily and will be served in the Brasserie on the ground floor of the
hotel between 7am and 10:30 am
Friday, 6 March 199__
9 .00 am.

Depart for an optional meeting tour of the city of London. Afternoon at
leisure

Saturday , 7 March 199__
9.00 am

Depart for a morning tour of London’s West End, included for everyone.
Afternoon at leisure.

Sunday, 8 March 199__
8.30 am

Depart for an optional full-day Bath and Stonehenge tour

Monday , 9 March 199__
9.00 am

Depart fro an optional morning Windsor tour. Afternoon at leisure

8.00 pm

Evening at the theatre included for everyone. The performance of the musical
‘ 5 Guys named Moe’ commences at 8.00 pm at the Lyric Theotre, Shaftesbury
Avenue. Please make your own way to and from the theotre by taxi or tube (
nearest station Piccadilly Circus)

Tuesday, 10 March 199__
8.30 am

Depart for an optional full-day Oxford and Stratford tour

Wednesday , 11 March

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Departure details will be shown on the hospitality board at the university of south Carolina
hospitality desk

10.15 am

flight US 1161 Departs for Charlotte

I hope you have a very enjoyable stay and look forward to welcoming you back to London in
the not too different future
Yours sincerely,

Sue Hadow
Sue Hadow
Travel co-ordinator

1- Read the text and answer the following questions
a. What do guests receive on arrival?
b. Where is the usual ‘meeting point’ for the group during their stay?
c. Why is the hospitality desk not open on Saturday morning?
d. Which meals are included in the cost?
e. On which days are they completely free to do what they want?
2. Find formal words or expressions in the text which means
a. help (verb)
c. leave
e. begins
b. the rest
d. free
f. soon
(Extracted from High Season)

Reading 2
1- Which of the following words would you expect to find in a text with the title “ The
tour operator?

Budget
fixed
pricing
flight
institution
Sell
profit
retail
customer
alliance
Revenue
variable
brand
passenger
negotiate
The tour operator
From the 1950s onwards tour operators have been very useful to transport carriers,
especially airlines. If a carrier knows he will have vacant seats on a journey, rather
than leave them empty it is worth offering them at almost any price to someone who
can fill them. Let us take an example.
Example
Suppose the fixed cost of flying a 100 seat plane from London to Athens and back is $8,000 ( that
includes capital costs, fuel, crew’s wages and so on). Suppose also the additional, or variable, cost per
passenger is $ 10 (to cover writing a ticket, in-flight refreshments and so on). If the airline wants to
budget for a small profit and know it normally sells sixty seats, then the pricing looks like this:
Fixed cost ……………………... $8,000
60 passengers x $10…………… 600
Cost of return flight ………..….$ 8,600
Sell 60 tickets at $ 144 each ……$8640
Profit …………………………..… $ 40

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Of course, if only fifty- nine passengers show up then sales
drop by $ 144 cots by only $10, and the airline loses $94.
This is a very risky business!
This is where the tour operator proves useful. By agreeing to
purchase in bulk, say, twenty – five seats, h can virtually
ensure that the airline will fly at a profit. The question
arises: what should the ticket price be?
As far as the airline is concerned anything above $10 a head will be profitable, as the
fixed costs are already paid for. The tour operator will want the lowest price possible
to ensure he can resell all twenty-five seats. Obviously customers are not willing to
pay anything like $ 144 or else they would already have bought tickets directly from
the airline.
Perhaps airline and tour operator negotiate and fix a price of $60 per head. The
airline‘s budget now looks like this:
Fixed cost ………………………………….. $8,000
85 passengers x $10………………………… 850
Cost of return flight ………………………...$ 8,850
Sell 60 tickets at $ 144 each ……………….. $8640
Sell 25 tickets to tour operator at $60 each $.. 1,500
Revenue …………………………………….$10,140
Profit ……………………….……………… $ 1,290

Assuming the tour operator will resell all his twenty – five seats
The airline should now be very happy ; even if it loses three or four passengers it will
still be in profit.
The tour operator now has the onus of selling the seats, which may entail 40 heavy

costs, but as long as he is sensible he should be able to resell at a reasonable and
profitable price.
To ensure that tour operators do not poach carriers’ existing passengers, carriers have
in the past imposed various conditions on the resale of tickets. The main condition has
been that the operator must build the journey in as part of a package or IT. Other
conciliations from time to time have been:
a. a fixed or minimum length of stay permitted at the destination
b. a minimum or maximum advance booking period
c. a minimum price at which the IT can be sold
d. stipulation of the type of customer ( such as a group)
These conditions have all been used to protect carriers’ existing business, but have
been progressively relaxed as tour operator and carriers have become more
interdependent.

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