giáo trình có đáp án của market leader book .unit 5

MARKET LEADER
UPPER - INTERMEDIATE
new edition
UNIT 5
JOB SATISFACTION
Choose correct answers
1. What
are the strongest ________________ factors in people’s lives?
A. motivation B. motivated C. motivating D. motivational
2. The survey showed that staff working flexible
hours were more ____________ with their jobs than those
working fixed hours.
A. satisfaction B. satisfied C. satisfying D. satisfactory
3. I find talking to him ____________ because he never
listens.
A. frustrating B. frustrated C. frustration D. frustrate
4. According to a report, over 6,000 people
__________ redundant last year.
A. made B. will be made C. was made D. were made
5. Some people argue that during an emergency, a tough
style of leadership ___________.
A. should use B. may use C. should be used D. may be used
6. I felt so ____________ with their attitude that I decided to resign.
A. frustrated B. frustrate C. frustrating D. frustration
7. Workers
become ___________ if they work long hours for low pay.
A. demotivating B. motivating C. motivated D. demotivated
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8. Offering __________ rather than a salary increase can be a way of retaining employees in traditionally high
staff turnover industries.
A. wages B. perks C. pays D. interests
9. Dealing with
__________ is a very time-consuming and demotivating problem which affects large
businesses and organisations.
A. social crimes B. investment capital C. bureaucracy D. complaints
10. One way for managers to monitor
and develop staff and loyalty is by using _________ interviews.
A. appraisal B. face-to-face C. time-consuming D. indirect
11. “Remuneration” means
_____________.
A. salary B. pay C. commission D. pension
12.
___________ can be defined as “large payment on leaving employment.”
A. silver handshake B. diamond handshake C. fish handshake D. golden handshake
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Match words in each column to create word partnerships
COLUMN
A
COLUMN B
Personal
Loyalty

Employee
Problems
Financial
Performers
Top
Manager
General
Sense
Common
Planning
Social
Culture
Corporate
Responsibility
PERSONAL PROBLEMS
EMPLOYEE LOYALTY
FINANCIAL PLANNING
TOP PERFORMERS
GENERAL MANAGER
COMMON SENSE
SOCIAL RESPONSIBILITY
CORPORATE CULTURE
Complete the blanks with word partnerships
1. He has resigned
after having a lot of _______________________ this year.
2. Building up ______________________ is important with unemployment at a record low.
3. Our ___________________ is in
charge of running the company and for making joint strategic
decisions with the CEO.
4. The new CEO transformed

the bureaucratic _______________________ to profit-minded
entrepreneurship.
5. Companies who pollute the environment
are ignoring their ethical and __________________.
6. The _______________________ should
get the biggest bonuses.
7. We need to use logic and ______________________
not our emotions to make this decision.
PERSONAL PROBLEMS
EMLOYEE LOYALTY
GENERAL MANAGER
CORPORATE CULTURE
SOCIAL RESPONSIBILITY
TOP PERFORMERS
COMMON SENSE
Dear Mr. Harris,
Re: Assistant Project Manager, Kazakhstan
Further to your application for the above post, I am pleased to
confirm that the Selection Board which met on 11 March
recommend that you be appointed to the post above, subject to
medical clearance.
Your salary will be paid at the rate of £25,000 per annum. Other
benefits are set out in the particulars of post attached.
I should be grateful if you could confirm in writing by Wednesday
20 March that you wish to take up the post.
The proposed start day is on 8 April and your contract, which is
for a period of one year, will be issued after we receive written
confirmation of your acceptance.
If you have any queries on the terms and conditions of service of
the appointment in the meantime, please do not hesitate to

contact me on the above number.
I look forward to hearing from you shortly.
Yours sincerely,
KAREN POULSON
Recruitment Officer
1. What is the content of the letter?
A. Applying for a job
B. Offering a post
C. Informing the result of the interview
D. Asking for a promotionustomise its
products to different markets
2. Who is Harris?
A. an assistant project manager
B. a recruitment officer
C. an applicant
D. a manager of a company
3. What should Mr. Harris do if he wants to take
the post?
A. Make a phone call
B. Go to meet Karen in face
C. Write a confirmation letter
D. Go to meet the Selection Board
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READING COMPREHENSION
End of Unit 5