BÀI BÁO CÁO THỰC TẬP-ANH VĂN-REPORT OF THE ACTUAL INTERNSHIP AT PSO BUSINESS CENTER

Table of Content
Acknowledgement 2
I. INTRODUCTION 3
1. Preface 3
2. The company’s profile 3
II. REPORT OF THE ACTUAL INTERNSHIP AT PSO BUSINESS
CENTER 6
1. The usage of English in PSO Business Center 6
2. My process in acquainting myself with the real working environment
7
3. The advantages and disadvantages 8
4. The knowledge and skills applied in the internship 9
III. EXPERIENCES AND LESSONS 10
1. Experiences and lessons from the internship 11
2. The effects of the internship on my personality / viewpoint 12
IV. SUGGESTION 12
V. CONCLUTION 14
VI. REFERENCE 15
VII. APPENDICES 15
Acknowledgement
First, I wish to extend my gratitude to Mr. Nguyen Thai Viet Huy – General Director
and Ms. Le Thi Thu Hang – Chief Executive Officer of PSO Business Center, who
allowed me to do my internship in the company.
1
I also take this opportunity to convey my sincere thanks to Ms. Le Thi Thu Hang
again, Ms. Nguyen Thi Kim Yen – chief of Finance and Accountant Department and and
Ms. Nguyen Thi Phuong Truc – who directly guided me and help me solve my problems
during the internship at PSO Business Center in Master Building. Everybody is such a
friendly and cheerful companion here that supported me in mixing up the work
environment.
In addition, I would like to thank the Board of Rector of the University of Social

Sciences and Humanities, HCM city and teachers in the Department of English
Linguistics and Literature, who have provided me with the best conditions for me to
complete my internship in the best ways.
Finally, I would like to express my thanks to Master Le Thi Ngoc Anh who has
conducted me and helped me finish my internship report.
I. INTRODUCTION
1. Preface
2
The purpose of this report is to represent what I did and learned during my 2
months internship period at PSO Business Center under the instruction of Ms. Le Thi Thu
Hang – Office manager of PSO Business Center.
The report first gives a brief description about Professional Serviced Office
Consultancy Corporation (PSO Corp) or PSO Business Center (PSO) and English
function in this center. Next, the report shall present an overview of the tasks I completed
during the period of internship in details. Then the result as well as the experiences and
lessons obtained shall be discussed and analyzed.
I tried my best to keep this report simply and concise. It is hope that this report
could reflect truly all my attempts in the whole internship period.
2. The Company’s profile
Our country has been developing in the direction of the market economy. More
and more companies have been set up with various business modes. These companies
usually aim to an active and convenient business mode. Catching the need, Professional
Serviced Office Consultancy Corporation (PSO Corp) or PSO Business Center was
established which was based on office business - a new kind of business in Vietnam.
Target of PSO is to provide shared office services including reception, meetings,
telecom and IT connectivity, translation and free legal services…
Besides, PSO has virtual office service for small and medium enterprises to
develop their business. PSO virtual office provides all the benefits of a prestigious office
location without the customer’s presence.
Consequently, instead of the usual leasing of office space, PSO Corp is an

excellent way to cut down risk in starting or maintain a business.
There are PSO office services:
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- Basic business services in office including Reception & Concierge Services;
meeting & greeting your guests; taxi, car, airline ticket & hotel bookings;
preferred rates with couriers…
- Telecom and IT connectivity services
- Communication services such as managing your message by phone or email,
sorting and delivering mail and sending outgoing mail and faxes.
- Supportive services such as translating, typing, designing websites…
- Free legal service in case customers want to establish a representative office,
agency or enterprise.

4
Board of Directors
Chief Executive Officer
(CEO)
Account
IT
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II. REPORT OF THE ACTUAL INTERNSHIP AT PSO BUSINESS
CENTER
1. The usage of English in PSO Business Center
Main function of PSO is providing spaces and the most professional office
services for customers. Additionally, thanks for its convenient positions in district 1 and
3; PSO attracts many inland as well as foreign businesses. The staffs use English in
contacting with foreign customers and supporting them in any involved problems in
office services. English therefore is used mostly in speaking and listening. For instance,
in the office in Master Building, we have many foreign customers like Mr. Afghahi
Mohammad of Exto Solutions Company – an Indian; he rents a working space for a

person so he works by himself in PSO. Because working alone, Mr. Afghahi usually
catches problems in Vietnamese documents or in using office equipment; at those times,
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PVFC Building (The first
floor)
Master Building - Head
quarter
(The sixth

floor)
Master Building
(The fifth

floor)
Receptio
n
Receptio
n
Receptio
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he needs our help. Beyond, we also use English in phoning or sending notifications for
our customer via email every day.
Although English is an important requirement to PSO staff, only the office
manager – Ms. Hang mostly takes responsible for contacting and working with foreigner
customers. In PSO, communicating skill is required for all of the staffs in PSO.
Therefore, most of the PSO officers at least can use English at basic level.
2. My process in acquainting myself with the real working environment.
As my major is English Linguistics and Literature, I was arranged to work in PSO
as Ms. Hang’s assistant. In addition, because PSO is a professional serviced company,
my tasks were various and flexible.

During the initial days of the internship, I was asked just to do simple tasks and
there were not so much job for me to do; instead, they gave me a lot of time for observing
all of the usual activities of a working day in PSO Business center. The main purpose of
this observation was to familiarize me about the working procedure in the company.
Because PSO is major in leasing officer, what I had to do in my first days in PSO were
understand the service packages (A, B, C, D) and other services that a professional office
need. Besides, because this is a general office for many companies, there is many people
visit PSO every day, they can be our new customers or customers of the other companies.
Therefore, it is very important to remember names and faces of people in here; we can
identify them easily and give out suitable services quickly.
One of my tasks was receiving mail, sorting them out and then providing
notification and information of sender via email for PSO customers. This firstly seemed
quite complicated to me. Actually, this process usually followed these steps: When
receiving a mail or parcel, I had to check the customer’s list firstly to make sure whether
the receiver was still our customer or not. Because we have a large numbers of customers
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(virtual and non-virtual), the list is changeable and updated every day. After making sure
about the letter/ parcel I would sign in the bill, then I sorted and numbered the letter/
parcel in customer’s mail list. Finally, I send a notification via email for the customer.
PSO also provides meeting rooms and meeting facility. We have many meeting
rooms available for rent every day. When PSO received an order, my duty was preparing
the entire meeting room usages included rental: projector, conference system, IT support,
beverage
Besides, there are many contracts need to be made every day like office leasing
agreement, working station contract, addendum and completion statement contract
These contracts are different depending on the package (A; B; C; D) the customers ask
for. My job was filling the form of these contracts in Vietnamese as well as English. This
job was easy but it also confused me at first days. In each contract done, I have to read
carefully and make sure about the numbers in it. Thanks for this task, I knew more about
business procedures as well as business English in making a contract which may help me

very much in my future job because I am going to work in business field.
As I got familiar with almost the services in PSO, the supervisor sometimes asked
me to introduce the office and the services when we have a new customer visiting the
center. I really loved this job because I had many chances to communicate with people.
Owing to this task I became more confident in contacting with everyone.
3. The advantages and disadvantages
Although I have ever done many part-time jobs before, getting involved in a
professional working environment like PSO was quite strange and challenging to me. I
caught a lot of advantages as well as disadvantages.
3.1 The advantages:
About the advantages, the first one is the friendliness that the staffs gave to me. Not
only Ms. Hang who takes the responsibility to guide me, the other staffs were also glad to
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help me in solving issues and answering my questions. Everybody in PSO were so
friendly, they gave me a lot of constructive comments in my tasks. I regarded PSO is not
only a professional working environment but also a warm place to join in.
Another advantage, because my major is Translation and Interpreting, when
contacting with documents in English, I was not very perplexed. With all of my
knowledge in translating, I could help Vietnamese customers in understanding many
English documents and vice versa with the foreigners.
3.2 The disadvantages:
Firstly, PSO is quite a professional and active working environment, everyone did
their jobs in harmonious and effective ways while I considered myself was quite shy and
inexperienced in here. During the initial days I could not catch up with the working
processes and I usually took a long time to complete a task.
Besides, communicating skill is one of my weak points I found when working at
PSO Business Centre. I had to contact with many people every day in both English and
Vietnamese, being not good at communicating skill caused me to be misunderstood in
some situations. Customers sometimes had to repeat or explain their demand clearly for
me to get it.

I also caught a little problem in translating English document relating to business
knowledge. Because every field of business has its particular terms, translating a
document sometimes made me confused a bit. Especially I caught problem with
economic and legal documents which sometimes I was asked to translate for our
customers. Fortunately, I got through the problem thanks for internet facility; I usually
searched in internet to know the meanings of particular terms in these documents.
3. The knowledge and skills I applied to my work
8
During the internship, I had chance to apply the knowledge and skills, which I had
studied in 4 years in the university to support me in the internship at PSO Business
Center.
Being an English student enabled me to use English fluently in work. With the
four Basic English skills including listening, reading, writing and speaking, I got no
much difficulty to contact with foreigners at PSO. For instance, I used my writing skills
in making notifications, contracts. Especially, speaking and listening skills were used
frequently in contacting with foreigners. Truly, working at PSO gave me an environment
to use all of my English skills, which I studied in my university.
Besides, I got chance to apply the knowledge and skill of translation in translating
English documents. These documents often were notification of payment, services
description…so they were quite simply and easy to understand and translate. I usually
took this task in order to support companies in their business. I was so interested in doing
this duty as I had opportunities to improve my translation skills as well as get some
knowledge in business.
In addition, the Secretary and business English courses helped me a lot. Thanks
for the knowledge I could compose some business texts, letters and documents for
customers in both English and Vietnamese. In PSO, Virtual customers are not in PSO
frequently so PSO plays the role of an intermediate between them and their customers. In
this way, using notifications is one of working procedures of PSO. I usually did this task
to contact with virtual customers; these notifications were sent to them via email every
day. There were many kinds of notifications I made, but no matter what the notification

was, it has to be formal and effective.
In fact, the knowledge I studied in university is quite different from the one I get
from the internship. Therefore, the chances for me to apply what I studied were not much.
However, I consider that knowledge is a stable basement, which will enable me to adapt
to any practical working environment.
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III. EXPERIENCES AND LESSONS
1. Experiences and lessons from the internship
The internship brought back to me a lot of useful experiences and lessons, which I
hardly get in my university.
The first lesson is how to remember effectively. When doing my tasks in the
internship period, I was usually perplexed because I could not remember completely what
I had been asked for. Perhaps I had not got used to the quick working process here so I
sometimes forgot one of the tasks that I was required to do. Once, a foreigner asked me to
help him scanning some pages from a document. At that time, I was busy so I delayed
this tasks a bit, finally when I had free time to do it I forgot what pages need to be
scanned in the document. It seemed to be a tiny problem and I could ask him again.
Nevertheless, my mistake lost the pride of a professional office in customers’ view.
Consequently, I knew the importance of remembering not only in interpreting but also in
every work. To overcome this weak point I took note the tasks I had to do immediately
when I was asked. In addition, when I was doing everything evenly the tiny task I always
concentrate on it. Day by day, I made a progress in remembering, I did not need to ask
the manager or customers to repeat their requirements for me anymore.
Another lesson is about the importance of observation. I used to think that I was
just in an internship job so I was not care so much to all of people in PSO. Moreover, it is
quite hard to remember faces because there are so many people in this center. However, I
finally regarded that if I had observed everyone and everything in my work better, I could
have saved my time and got easier in my job. For instance, I could not give out an answer
quickly if everyone asked me a question like Is Mr. A here. Is there any meeting room
available? I usually asked the others to get the answer. I gradually knew that having a

good observation skill could impress myself in other’ view and help work procedure
more easily. Therefore, I tried to remember all the name of familiar customers in PSO,
took notice of what was happening in this center…Thus, I aided the office manager in
managing this center better.
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Working style is also quite important especially in PSO where is called as a
professional office. Quick and effective tempers are what a personnel need to have here.
Besides, always smile and bring comfortable face to work were PSO style of work.
Looking at working style of the staffs here, I myself got experience in wearing formal
and elegant in a professional office where you has to welcome many visitor every day
and because you could be the general face of many companies in this business center.
It was the fact that the dynamic working environment made me more active and
agile. I used to been afraid of communicating with people. However, during this
internship, because I had to contact with many people frequently I had many chances to
improve my communicating skill in both English and Vietnamese. Consequently, I am
afraid of communicating with people anymore.
Truly, in an internship, no one could avoid some mistakes and I was not an
exception. However, thanks for these mistakes, I could get experiences for myself and
enriched my practical knowledge. The knowledge I got is about office business, about
communication in a work environment…Besides, when came to contact with reality of
working I found out my weak points which are lacking of vocabularies, communicating
skills and even working style. Especially, I knew clearer about myself, what environment
I want to engage in after my graduation, what job I really love
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IV. SUGGESTIONS
• For PSO Business Center
After a time of working with the staffs at PSO Business Center, I have a plan to
address the company’s difficulties related to the use of English at the workplace. An
English document with common sentences used for office should be shared out for all of
the staffs.

Although English is required for all of the staffs of PSO Business center I regarded
that most of them are not good at using it. For this problem, the manager arranged a staff
who can use English well at each branch. However, this solution is not perfect. For
instance, the office at district 1 is a new branch and there is just one PSO staff can use
English there. When the staff was not in the office, I would be asked to move to there to
support the others. Thus, just a member knowing English in each center is not enough. If
all the members of PSO can use English well, I think the company will attract more
12
foreign enterprises to move in PSO center. Therefore, I think the manager should push up
her plan in supporting English skill (especial communicating skill) for the members. I
told my idea about an English document for the staffs and she agreed with it. This plan is
in progress to be done. PSO is a convenient place for communication; the staffs always
have many chances to practice English so I believe that they can make a progress quickly.
• For Department of English Linguistics and Literature
During the time I was working at PSO, I regarded that I lacked some knowledge that
is needed for actual working. Therefore, I hope that my suggestion to the Department
about having some courses that are more practical for students will be done.
Catching a same problem, my college and I were usually perplexed when translating
with economic or legal documents. Because we did not have many chances to translate
texts involving economic or legal fields in class, contacting with these texts in the
internship made us perplexed and we usually could avoid making mistake in translating
them. Therefore, I get a suggestion that our Department should have more courses, which
support students in translate economic or legal texts. Thus, we will have enough
knowledge to translate documents in economic or legal fields.
13
V. CONCLUTION
Overall, the experience of working and learning at the same time in such
professional business center is great. It will be an unforgettable time of my life when I
learnt the way to behave and use all my abilities. I knew more about some fields of
business such as signing a contract, making business letters and some other procedures.

Besides, I was able to apply my studies of English knowledge in the reality and got
experiences and lessons from it. In addition, I got more confident when contact with
everybody in work environment. Being confident make me communicate with everyone
more effectively either English or Vietnamese. Moreover, I built myself a work style,
which presents effectiveness, profession, and flexibility in working.
Knowing well about my personality is one of my achievements I gained after this
internship. I defined that I always want to take part in an active and creative work
environment as well as English is really indeed my favorite major. Actually, I am trying
to overcome my weak points day by day after the internship. The internship met my
expectation about a convenient working environment; However, I have a suggestion to
PSO with the hope that this company will better in English usage. PSO should have an
English document to support the staffs in using English. By this way, I believe that the
company can attract more foreigners. Moreover, after passing a time of practical
working, I consider that Department of English Linguistics and Literature should have
14
more courses that are practical for students like Study of translating in legal or economic
fields. Thus, we can avoid some mistakes and being perplexed when working in reality.
Finally, people in the working environment gave me useful experiences in and
outside working, the chance to work with them is unforgettable. I really hope that all the
experiences I collected in the internship would support to me in the career afterwards
VI. REFERENCES
/>VII. APPENDICES
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The outside of PSO Business Center
16
17
The inside of PSO Business Center
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ĐẠI HỌC QUỐC GIA TP. HỒ CHÍ MINH
Trường Đại học Khoa học Xã hội & Nhân văn

KHOA NGỮ VĂN ANH
____________________________
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Cộng Hòa Xã Hội Chủ Nghĩa Việt Nam
Độc Lập –Tự Do –Hạnh Phúc
_________________
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EVALUATION SHEET
(Phiếu chấm điểm dành cho GV hướng dẫn)
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Grading Criteria (Tiêu chí đánh giá) Thang điểm Điểm đạt
Internship process (34(5/66/7$%8(
39:;%<#(=>?@3A8(//;%
8=(BC-DE6)
Tối đa 2 điểm
Oral presentation (F507G#-@;%<H65I
J8=(<#H>KLG//)
Tối đa 3 điểm
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