United states information technology report q3 2011

Q3 2011
Published by Business Monitor International Ltd.
www.businessmonitor.com
INFORMATION TECHNOLOGY REPORT
ISSN 2041-7101
Published by Business Monitor International Ltd.
UNITED STATES
INCLUDES BMI'S FORECASTS
Business Monitor International
85 Queen Victoria Street
London, EC4V 4AB
UK
Tel: +44 (0) 20 7248 0468
Fax: +44 (0) 20 7248 0467
Email:
Web:



© 2011 Business Monitor International.
All rights reserved.

All information contained in this publication is
copyrighted in the name of Business Monitor
International, and as such no part of this publication
may be reproduced, repackaged, redistributed, resold in
whole or in any part, or used in any form or by any
means graphic, electronic or mechanical, including
photocopying, recording, taping, or by information
storage or retrieval, or by any other means, without the
express written consent of the publisher.

DISCLAIMER
All information contained in this publication has been researched and compiled from sources believed to be accurate and reliable at the time of
publishing. However, in view of the natural scope for human and/or mechanical error, either at source or during production, Business Monitor
International accepts no liability whatsoever for any loss or damage resulting from errors, inaccuracies or omissions affecting any part of the
publication. All information is provided without warranty, and Business Monitor International makes no representation of warranty of any kind as
to the accuracy or completeness of any information hereto contained.




UNITED STATES
INFORMATION
TECHNOLOGY REPORT
Q3 2011
INCLUDES 5-YEAR FORECASTS TO 2015


Part of BMI’s Industry Report & Forecasts Series
Published by: Business Monitor International
Copy deadline: July 2011

Business Monitor International
85 Queen Victoria Street
London, EC4V 4AB
UK
Tel: +44 (0) 20 7248 0468
Fax: +44 (0) 20 7248 0467
Email:
Web:

© 2011 Business Monitor International.
All rights reserved.

All information contained in this publication is
copyrighted in the name of Business Monitor
International, and as such no part of this publication
may be reproduced, repackaged, redistributed, resold in
whole or in any part, or used in any form or by any
means graphic, electronic or mechanical, including
photocopying, recording, taping, or by information
storage or retrieval, or by any other means, without the
express written consent of the publisher.

DISCLAIMER
All information contained in this publication has been researched and compiled from sources believed to be accurate and reliable at the time of
publishing. However, in view of the natural scope for human and/or mechanical error, either at source or during production, Business Monitor
International accepts no liability whatsoever for any loss or damage resulting from errors, inaccuracies or omissions affecting any part of the
publication. All information is provided without warranty, and Business Monitor International makes no representation of warranty of any kind as
to the accuracy or completeness of any information hereto contained.




UNITED STATES
INFORMATION
TECHNOLOGY REPORT
Q3 2011

INCLUDES 5-YEAR FORECASTS TO 2015


Part of BMI’s Industry Report & Forecasts Series
Published by: Business Monitor International
Copy deadline: July 2011

United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 2



United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 3

CONTENTS
Executive Summary 5
Market Overview 5
Industry Developments 5
Competitive Landscape 6
Computer Sales 6
Software 6
IT Services 7
SWOT Analysis 8
US IT Sector SWOT 8
US Political SWOT 8

US Economic SWOT 9
US Business Environment SWOT 9
IT Business Environment Ratings 10
Americas 10
Table: Regional IT Business Environment Ratings 10
Americas IT Markets Overview 14
IT Penetration 14
United States Market Overview 22
Government Authorities 22
Overview 23
Hardware 25
Software 29
Services 33
Industry Developments 35
Industry Forecast Scenario 37
Table: US IT Sector Overview, 2007-2014 39
Internet 40
Table: Telecoms Sector - Internet - Historical Data & Forecasts 40
Macroeconomics Forecast 42
United States – Economic Activity 45
Competitive Landscape 46
Hardware 46
Software 49
Company Profiles 55
HP 55
Dell 57
Microsoft 59
IBM 60
BMI Methodology 61
How We Generate Our Industry Forecasts 61

IT Industry 61
United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 4

IT Ratings – Methodology 62
Table: IT Business Environment Indicators 63
Weighting 64
Table: Weighting Of Components 64
Sources 64

United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 5

Executive Summary
Market Overview
 US spending on IT products and services is forecast to reach US$643bn by 2015.
US spending on IT products and services is forecast to reach US$529bn in 2011. PC sales contracted
again in Q111, after strong growth in the first half of 2010. The commercial segment showed signs of
vitality, but consumers were spending less. Overall moderate growth in IT spending is expected in 2011,
with the public sector in retrenchment mode and the private sector relatively stronger.
In 2011, an increase in project spending is expected. A major demand driver will be private and public
sector organisations looking for help to utilise efficiencies from cloud computing models such as
Software-as-a-Service and Infrastructure-as-a-Service. 2010 saw a number of government agencies at
federal and local level launch cloud strategies and pilot programs.
Other key market drivers are expected to include:
 Growing fixed and mobile broadband penetration.

 Data centre consolidation and virtualisation
 Product innovation such as tablets, e-readers and feature-rich netbooks.
 Technology innovation such as GPS and services.
 Economic recovery.
Industry Developments
 GSA first federal agency to move all email to a cloud-based system
In December 2010, the US General Services Administration (GSA) became the first federal agency to
move email to a cloud based system for its entire organisation. As the first transition of its kind, the
GSA's move is seen as a landmark that could influence other agencies who have previously held back
from similar moves due to security or service concerns.
In 2010, budgeted federal IT spending was set to rise to US$78.4bn, from US$74.2bn in 2009.In 2010,
the Obama administration called on federal agencies to develop strategies to simplify and where possible
United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 6

combine often sprawling IT operations so as to reduce costs. Guidelines published in 2010 by the Office
of Management and Budget called for agencies to initiate data centre consolidation programs to help cut
US$3bn from the federal budget.
Competitive Landscape
 The US PC competitive landscape is dominated by two large domestic vendors, Dell and HP,
which together account for at least 50% of the US market.
In the first quarter of Q11 several vendors suffered from the sharp slowdown in the US market, which
was caused by lacklustre consumer demand. Acer, whose traditional strength is in the consumer segment,
was hit the hardest by the market contraction. Meanwhile Apple continued to profit at the expense of the
number one and two PC vendors
2010 saw increasing competition between vendors for a growing number of public sector cloud contracts.
The GSA picked web-based Google Apps to replace IBM Lotus Notes as the provider of email and
collaboration software for its 17,000 full-time employees and contractors. In October 2010, New York

City announced an initiative to bring Microsoft's BPOS (Business Productivity Onine Suite) to around
30,000 city employees.
Computer Sales
 The US addressable market for PCs and accessories is estimated by BMI at US$121.3bn in
2011, with single-digit growth compared with 2010.
US PC sales contracted in Q111 but BMI estimated that the market was on course for full-year total
shipments of around 85mn units. US PC sales had slipped into negative y-o-y growth territory in the final
quarter of 2010, dragging down the growth rate for the year as a whole. The commercial refresh segment
showed signs of vitality, with steady growth in replacement purchases, but consumers were spending less.
One additional driver of increased sales and lower prices is the move of telecoms operators into the PC
retail space. Notebooks are the fastest-growing PC market segment and are estimated to have accounted
for more than 60% of unit sales in 2010. However, netbooks and notebooks face competition from other
formats such as tablets, which appear to have growing traction in the enterprise segment.
Software
 The US software market is estimated at US$152.4bn in 2011, with single-digit growth from
2009.
United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 7

Software CAGR for 2011-2015 is projected at around 5.9%, as the addressable market grows to around
US$191.7bn. A combination of enterprise objectives such as cost reduction and greater efficiency should
combine to encourage the adoption of cloud services in 2011.
Drivers of demand for enterprise software include increasing operational efficiency, coordinating global
supply chains and modernising logistics and warehouse functions. More investment can be expected to be
in utility software and serviced-oriented architectures rather than traditionally packaged PC software.
IT Services
 The US IT services market is forecast at US$224bn in 2011, with vendors reporting a more
stable market.

IT services spending is expected to grow by 5% in 2011, building on a stabilisation of the market in the
previous year. Spending on IT services is quite closely correlated with GDP growth, which is bad news in
a recession but better news in a recovery. In 2011, unlike in 2010 when hardware refreshes drove IT
spending, services is expected to be the fastest-growing segment.
One opportunity will be organisations looking for help to utilise efficiencies from cloud computing such
as SaaS and IaaS, as organisations look to save money on IT investments. National and local government
is one vertical where strong interest in cloud services is being expressed.
In H111, Microsoft's dominance with its Windows software appeared to be under threat of erosion from
the surge in demand for non-Windows tablets. Analysts have long worried about Microsoft's potential
over-reliance on Windows to drive its revenues, and the vendor's Q111 sales of Windows fell short of
expectations. However Microsoft's overall revenues actually rose 13% in Q311, thanks mainly to strong
sales of Microsoft Office
United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 8

SWOT Analysis
US IT Sector SWOT
Strengths

The largest IT market in the world, with spending forecast to pass US$552bn in 2011.
 Despite the challenging trading conditions, overall IT spending is still expected to
remain in positive growth territory.

Weaknesses

During the recession in 2009, customers postponed projects and reduced short-term
spending, particularly in areas such as consulting and software development.

Opportunities

Demand for new IT strategies to take advantage of innovations such as virtualisation,
data centre consolidation, and cloud computing
 As economic woes ease, IT vendors should see more growth from traditional big-
spending sectors such as banks, financial services, retail and manufacturing.
 The growing popularity of mobile broadband networks is driving netbook sales.
 New business models such as SaaS and virtualisation will continue to make progress.


Threats

There is a risk that recovery could be anaemic in 2011, in which case spending on
technology could have another hard year.
 A large federal budget deficit could lead to pressures on public sector IT spending.

US Political SWOT
Strengths

The US is an undisputed superpower, and therefore occupies centre stage in most
international diplomacy. Long-standing democracy with vigorous and open political
debate; the US continues to attract large numbers of immigrants committed to
citizenship and self-advancement.

Weaknesses

Political debate between Republicans and Democrats has historically shown a
tendency to become more polarised and divisive. As today's superpower, the US
attracts the enmity of a wide range of political groups opposed to the current
international status quo.

Opportunities

The changing political mood (as evidenced by the popularity of unconventional
candidates in the 2008 presidential election, including Obama's), and the widespread
dissatisfaction of the voting public, may encourage both major parties to experiment
with more consensual approaches to certain policy areas. The current budget debates
will provide a pertinent test of the degree to which bipartisan cooperation is possible.

Threats

The perception of inflexibility and bias in US foreign policy, particularly in the Middle
East, may stiffen opposition and at worst provide fertile recruiting ground for radical
anti-US groups such as al-Qaeda. Partly as a reaction to foreign policy difficulties, US
public opinion may return to isolationist and protectionist modes.



United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 9

US Economic SWOT
Strengths

The world's largest economy with an impressive record of entrepreneurial dynamism,
innovation and a high research and development spend. Despite some threats to its
reserve status, the US dollar is treated as an international currency, meaning that
investors around the world are prepared to hold US debt. Because of this, the US is

uniquely able to run large fiscal and current account deficits.

Weaknesses

Despite the dollar's role as an international currency, excessive US debt levels are a
risk. A decision by Japanese and Chinese central banks to reduce their larger dollar
holdings could cause sharp falls in the value of the US currency. Low savings rate by
US households on a historic basis, although this has begun to reverse.

Opportunities

Further liberalisation of international trade through the WTO, coupled with a more
competitive dollar exchange rate, could boost export growth and help restore balance
to the US' external imbalances.

Threats

Intensified competition from China and other low-wage economies could accelerate
the loss of manufacturing jobs. Large growth in public spending, coupled with tax cuts,
will worsen the fiscal deficit, eventually forcing more restrictive monetary policy and
slower growth.


US Business Environment SWOT
Strengths

The US boasts the world's largest single internal consumer market, which presents
tremendous opportunities for businesses of all types and sizes.
 Few countries offer better environments for entrepreneurial activity, with a highly
flexible labour force, a legal system that is friendly to business, and significant centres

of technological innovation (such as California's Silicon Valley).

Weaknesses

Much of the country's physical infrastructure is in need of improvement, with
congested roads and airways.
 US corporate tax is, on average, among the highest in the OECD.

Opportunities

The Obama administration is committed to improving the nation's infrastructure, with
stimulus package funds being dedicated to that purpose.
 The US has often been the origin of new drivers of economic growth booms, and
sectors ranging from biotechnology to alternative energy are being discussed as
possible catalysts.

Threats

Government intervention in the economy puts the country's reputation for free
enterprise at risk.

United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 10

IT Business Environment Ratings
Americas
Table: Regional IT Business Environment Ratings
Limits Of Potential Returns

Risks To Realisation Of
Returns
IT Market
Country
Structure Limits
Market
Risks
Country
Risk Risks
IT BE
Rating
Regional
Ranking
United States 83

90

85

50

59

56

76.3

1
Canada 68

90

75

50

77

66

72.6

2
Brazil 72

65

69

45

44

44

61.8

3
Mexico 64

60

63

53

60

57

61.1

4
Chile 56

65

59

50

73

64

60.6

5
Peru 53

55

54

45

68

59

55.4

6
Argentina 48

70

56

45

53

50

54.2

7
Colombia 52

55

53

48

56

53

52.8

8
Venezuela 45

70

54

40

48

45

51.0

9
Scores out of 100, with 100 highest. The IT BE Rating is the principal rating. It comprises two sub-ratings, 'Limits Of
Potential Returns' and 'Risks To Realisation Of Returns', which have a 70% and 30% weighting respectively. In turn,

the 'Limits' rating comprises IT Market and Country Structure, which have a 70% and 30% weighting respectively and
are based upon growth/size/maturity/govt policy of IT industry (Market) and the broader economic/socio-demographic
environment (Country). The 'Risks' rating comprises Market Risks and Country Risk, which have a 40% and 60%
weighting respectively and are based on a subjective evaluation of industry regulatory and IP regulations (Market) and
the industry's broader Country Risk exposure (Country), which is based on BMI's proprietary Country Risk ratings. The
ratings structure is aligned across the 14 industries for which BMI provides Business Environment Ratings
methodology and is designed to enable clients to consider each rating individually or as a composite, which the choice
depending on their exposure to the industry in each particular state. For a list of the data/indicators used, please
consult the appendix at the back of the report. Source: BMI

BMI's Americas IT Business Environment Ratings compare the potential of a selection of the region's
markets over our forecast period to 2015. The ratings reflect our consideration of political and economic
risks, as well as risks associated specifically with IT intellectual property rights protection and the
implementation of government information and communications technology (ICT) projects.
In Q311, for the first time we have added Canada to our regional BER analysis, where it makes its entry
at second place in our rankings table. Despite current fiscal constraints, the Canadian government's digital
economic strategy provides a framework for IT market growth, with a number of programmes being
implemented. One key initiative is Broadband Canada, which has a mandate to expand broadband
coverage to underserved areas.
United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 11

Despite Canada being a relatively mature market, there still remains plenty of potential for software
vendors in industries such as consumer products, telecommunications, energy, engineering, construction,
transport, food and beverage as well as retail. Growing interest in cloud computing is expected, with
Canada currently lagging the US and some other advanced markets.
However, the US retains its top position in our regional rankings as by far the largest IT market in the
region and the world, accounting for about 25% of global IT spending. Despite a sluggish economic

recovery and the challenge from faster-growing IT markets such as Brazil, the US is forecast to maintain
its global IT market leadership position.
In Q111 the US commercial PC segment showed signs of vitality, particularly small and medium-sized
enterprises (SMEs), but there was a sharp dip in consumer sales. During the next few years, across
consumer and business segments, US IT spending is expected to be driven by a number of factors
including product and technology innovation, and investment in fixed and mobile broadband
infrastructure as well as economic recovery.
A major opportunity will be demand from private and public sector organisations aiming to use cloud
computing services. In 2011 there are expected to be many more contracts for the provision of cloud
services, following on contracts awarded during 2010 by the cities of New York and Los Angeles, and the
General Services Administration (GSA) of the federal government. As the US economy recovers, there
will also be more growth in traditional big-spending IT verticals such as financial services, retail and
manufacturing. Meanwhile, government remains a key source of projects.
The Latin American IT market outlook remains positive in Q311, with BMI retaining its IT business
environment ratings. Low PC penetration means continued growth potential in a region characterised by
significant income and geographic disparities. In many markets, increased penetration of credit cards and
credit availability from stores, as well as a growing organised retail sector, should contribute to growth.
Brazil is expected to be one of the best performing regional IT markets over BMI's five-year forecast
period, with double-digit growth. The government's launch of a US$344mn modernisation strategy in late
2010 should mean enhanced IT spending over the next few years. A National Broadband Plan was
announced in 2010 and modernisation, ahead of Brazil's hosting of the 2014 FIFA World Cup and 2016
Summer Olympics, should also help to drive demand for IT products and services.
In 2011, Brazilian consumer PC sales are expected to continue growing, due to economic growth and low
unemployment fuelling consumer confidence. In 2010, shipments growth was boosted by major
government procurements at national, provincial and municipal levels, and this should continue.
Meanwhile, a PC penetration rate of less than 25% indicates there is plenty of room for market growth.
United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 12

Brazil is our third highest ranked market in North and South America, ahead of Mexico, which drops
back one place into fourth position. Brazil scores higher than Mexico on market and country structure
factors, but both have strong growth drivers. Mexican IT spending is expected to grow at a double-digit
compound annual growth rate (CAGR) over BMI's five-year forecast period.
Brazil and Mexico account for about 75% of PC sales in Latin America, with economic growth lifting
millions into a computer-owning middle class. However, Brazil ranks higher than Mexico due to market
size and country structure environment. At twice the size of Mexico's market, Brazil is already estimated
to be the fifth largest PC market in the world. However, Brazil's company spending on IT, measured as a
percentage of revenues, is understood to lag behind global peers. Growing broadband penetration,
including 3G mobile, will drive the PC markets of both countries.
Spending by the Mexican government should grow as public sector organisations launch e-services and
supporting infrastructure. Other market drivers include rising PC penetration and growing PC
affordability, as well as US corporate demand for IT outsourcing. Close ties with the US are a long-term
driver of Mexican IT opportunities. For example, the city of Monterrey is becoming an important
outsourcing hub.
However, despite business environment improvements, there are structural inhibitors in Mexico and
Brazil. In Brazil these include a significant digital divide and bureaucracy. Mexico has a heavily regulated
labour market, while some vendors also have concerns about an apparent escalation in drug violence,
which may affect channel activities in some regions of the country and increase operating costs.
Meanwhile, Chile's fifth place in our table reflects its status as one of the most developed markets in the
region. Chilean IT spending is projected to grow at a CAGR of 8% over 2011-2015. A wide-ranging
government plan to increase ICT utilisation in government and other sectors such as healthcare and
education will encourage IT investment. The 2010 earthquake may have diverted consumer funds from
technology to other priorities, but reconstruction offers opportunities for government agencies to advance
IT modernisation.
Chile's relatively high ranking, ahead of Argentina, is partly because it has the highest country risk rating
of any of the states in our Latin America table. However, PC penetration is below 20% in Chile and 25%
in Argentina, so there is considerable room for growth in both countries.
In seventh place, Argentina's IT spending is projected by BMI to grow at a CAGR of 15% in 2011-2015.

Recovery will be driven by rising incomes, expanding retail channels and a high-tech-focused national
development plan. The Argentine market is dominated by the capital Buenos Aires, which accounts for
about one-quarter of computer sales. Continued growth in PC sales is expected and IT spending is driven
by factors such as greater credit availability and growing broadband penetration.
United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 13

Educational tenders will be a particular area of opportunity for the Argentine market, with a tender to
deliver 3mn PCs to public schools, due to be implemented over the 2010-2012 period. Another driver will
be the introduction of new regulatory compliance laws for electronic invoicing.
Peru and Colombia are in sixth and eighth positions respectively. Peru's free trade agreement (FTA) with
the US will boost demand for IT products and services. The regional structure of the Peruvian market will
evolve, with slower growth likely in Lima compared with other Peruvian provinces.
Colombia's consumer-driven economic boom of the past few years has faded, but a PC penetration rate of
about 10% is one of the lowest in the region and indicates untapped potential. Investment in datacentres,
information management and security solutions are expected to be growth areas in the large company
segment. Peru and Colombia offer opportunities despite some business environment risks. Besides the
boost from the US FTA, there are opportunities in Peru across the banking and financial services,
telecoms, retail, and mining sectors as well as SMEs.
Government programmes are also a factor, particularly PCs for schools. In Colombia, the government
regards ICT as a way to advance its strategic goal of helping reintegrate disaffected groups. The
government's new Vive Digital programme offers a potential boost to the IT market, with a pledge to
eliminate import tariffs on connectivity devices and take measures to enhance credit availability for such
devices.
Venezuela's last place in our rankings reflects our judgement that the economic situation and business
environment in the country are unfavourable for IT spending growth. The consumer-driven growth is also
slowing because of economic uncertainty, the collapse of oil prices and currency devaluation. The steep
devaluation of the bolívar for non-essential imports such as computers will depress spending, as

consumers grapple with the erosion of real wages.
BMI expects flat or negative IT market growth in US dollar terms over our five-year forecast period, but
there will be areas of opportunity. The Venezuelan government's 2007-2012 economic plan has a key role
for technology in development and various public bodies are launching e-infrastructure projects.
Meanwhile, the government's affordable computer programmes have encouraged more local production
of computers.




United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 14

Americas IT Markets Overview
IT Penetration
A mixed regional picture is found with
relation to internet penetration. In the US
and Canada, internet penetration in 2011
was estimated at 83.4% and 85.5%
respectively. In Latin America, the highest
rate in 2011 was in Colombia (53.2%),
having experienced solid recent progress
on this indicator. One feature of Latin
America is that a large amount of internet
access occurs outside the home. For
example, data suggest 68% of Mexican
internet users go online from places such
as schools, workplaces and internet cafés.

Recent data from Peru suggest nearly 75%
of internet users use a public access point.
The fastest growth in internet penetration
is expected in Peru, while Brazil and
Colombia will also see a solid advance.
Dial-up technology is still the dominant
access method. However, the number of
broadband subscribers continues to
increase, with progress expected in all
markets. Brazil's National Broadband Plan
announced in May 2010 should help to
drive future growth in demand for IT
products and services.
Canada was estimated to have the region's
highest broadband penetration in 2011, of
42.8%, which should rise to 58.5% by
2015. Broadband penetration in the United States was estimated at 28.1% in 2010, and is forecast to reach
32.5% by 2015.
Narrowband Internet Penetration

Per 100 Population


e/f = estimate/forecast. Source: BMI
Broadband Penetration

Per 100 Population


e/f = estimate/forecast. Source: BMI

United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 15

Meanwhile, in Latin American markets, broadband penetration is on course to reach as high as 23.1% in
Argentina and 18.7% in Mexico, and to pass 10% in Brazil, Chile, Colombia and Venezuela within our
forecast period. However, much broadband penetration growth is now being driven by mobile broadband
users, thanks to the continued expansion of 3G mobile services across the region.
Across Latin America, low average incomes and low PC penetration rates restrain information society
development, and thousands of towns and villages still lack access to information communication
technology (ICT). While some cities and regions stand out, there is a general pattern of underdeveloped
potential, with IT spending as a percentage of GDP well below 2% in countries covered by BMI.
However, government initiatives and growing PC affordability are now driving improvements on many
ICT indicators. In Brazil, a National Broadband Plan announced in May 2010, and modernisation ahead
of Brazil's hosting of the 2014 FIFA World Cup and 2016 Summer Olympics, should help to drive ICT
utilisation.
Growing affluence has brought computers within the reach of a greater proportion of the population. PC
penetration is around 30% in Brazil, but is set to rise to above 40% by 2015, while Argentina is forecast
to progress from a current rate of 25% to at least 32% in 2015. A similar situation prevails in Chile and
Mexico, where PC penetration is estimated to be below 25%. Colombia's PC penetration reached 12.8%
as of mid-2009, surpassing the government's previous 2010 target of 10.8%. BMI estimates PC
penetration in Peru could reach 25% within the forecast period, from less than 20% currently.
ICT initiatives are central to the development plans of many regional governments. In 2010, the
Argentine government launched a tender to provide 3mn PCs to public schools nationwide. In Brazil,
thousands of rural schools have received computers and in December 2010, Brazilian states and
municipalities began to receive funds awarded under the 'computer for every student' programme. In
Chile in 2010, the government launched a programme called 'Yo Eiljo mi PC' ('I choose my PC').
Meanwhile, Colombia's Zona Clic programme is expected to involve the requisition of as many as 90,000
computers over the next few years.

Most governments also have a particular focus on promoting IT use by small and medium-sized
enterprises (SMEs), as Latin American SMEs typically invest less in IT than comparable companies
elsewhere. A recent study by the Getulio Vargas Foundation found that Brazilian companies on average
spent around 5.5% of revenues on IT investments, compared with 7% globally. Studies in Chile have
shown that around a quarter of companies have no computers.
Chile's state development agency, the Corporación de Fomento de la Producción de Chile (CORFO), has
launched a programme to provide funding for projects that implement ICT for local SMEs, and similar
initiatives have been seen in Mexico and elsewhere.
United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 16

Market Growth And Drivers
Across the Americas, in 2011, a greater
range of financing options for consumers
and more flexible terms from retailers will
be the main drivers of consumer IT
spending growth. Key IT market drivers
will include growing mobile and fixed
broadband penetration, product innovation
such as feature-rich netbooks, technology
innovation such as 3G technology and
services, and economic recovery.
However, in Canada and the United States
consumers remain in a phase of
retrenchment thanks to the often stretched
state of household balance sheets.
Businesses are expected to increase their
IT investments in 2011 thanks to a general

economic recovery and improved credit
availability. There will be a boost from
tenders previously delayed as a result of
the economic situation. Meanwhile,
improved bank profitability should support
more demand from this key IT-spending
vertical. Migrations to Microsoft's
Windows 7 operating system, and new
Intel core technology, should help to
trigger new cycles of hardware upgrades,
but in the US and Canada, some of this
pent-up demand may not be realised in
2011 due to doubts about the strength of the economic recovery. Across the region, small and medium-
sized enterprises (SMEs) have great potential to drive enterprise application spending over the next few
years. Brazil still has an estimated 400,000 small businesses that do not have more than a very basic IT
system. In the US market, too, in early 2011, there were indications of improved SME confidence.
In some countries such as Colombia, government programmes and growing computer affordability will
support more spending on IT products and services. In Argentina in 2011, a number of IT tenders at both
federal and provincial levels were expected to be bid on ahead of October's presidential elections. The
IT Market Sizes

2011e (US$mn)


e = forecast. Source: BMI
IT Market Sizes

As % Of National GDPs

e/f = estimate/forecast. Source: BMI
United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 17

Brazilian government's US$344mn modernisation strategy should mean enhanced IT spending in 2011
and over the next few years.
Some structural risks pertain to our forecast scenario. Many Latin American markets, from Argentina to
Mexico, are characterised by significant income and geographical disparities. Mexico's underpenetrated
south east and Pacific regions are expected to offer growth opportunities over BMI's five-year forecast
period, particularly in the south east. The Argentine market is dominated by the capital Buenos Aires,
which has higher per capita income and
education levels compared with the rest of
the country.
Brazil's IT market also has a distinct
regional structure, with most spending
accounted for by the south east region,
which includes São Paulo as well as Rio de
Janeiro. São Paulo alone accounts for
around 35% of spending and Rio de
Janeiro, Espírito Santo and Minas Gerais
for 25%. Brazil remains on course to
become one of the top four computer
markets as an expanding economy lifts
millions into a middle class. The
fundamentals of rising computer
penetration and growing affordability should keep the market on an upward path.
Colombia's IT market continued to grow during the global economic slowdown as government
programmes and growing computer affordability help to sustain spending on IT products and services.

Meanwhile, Chile retains some strong IT market fundamentals including consumer affluence and a
relatively favourable business environment. Mexico's close economic ties to the US represent
vulnerability as well as opportunity. There are opportunities in key IT verticals such as financial services,
telecoms and government, with other growth sectors including healthcare, utilities and SMEs.
Aside from regional trends, particular factors are forecast to market demand in individual markets.
Infrastructure investments following 2009's award of the 2016 Olympic Games to Rio de Janeiro is
expected to drive new Brazilian market spending on IT systems and solutions, as happened in South
Africa when it hosted the 2010 FIFA World Cup. In Venezuela, the steep devaluation of the bolívar for
non-essential imports such as computers will depress spending as consumers grapple with runaway
inflation and the attendant erosion of real wages. Meanwhile, following the Chilean earthquake,
rebuilding began apace in H210.
IT Markets Compound Growth

2011e-2015f (%)


e/f = estimate/forecast. Source: BMI

United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 18

The largest IT market in the region is, vastly, the United States, with spending estimated at US$529.3bn
in 2011, while Canada is a distant second with US$44.7bn. Brazil is estimated at US$27.8bn in 2011,
making it the largest IT market in the Latin American region, and a major global market in its own right.
Mexico is the second largest Latin American market with an estimated value in 2011 of US$14.4bn.
Argentina and Brazil are set to be the fastest-growing markets with projected 2011-2015 compound
growth of 78% and 66% respectively. This compares with a compound growth rate for the United States
over the same period of 22%. The slowest growing market is forecast to be Venezuela, with a -3% growth

rate in US dollar terms.
Sectors And Verticals
Hardware accounts for less than one-third of IT spending in the United States (27%). In contrast, Latin
American IT markets remain hardware centric, with hardware accounting for between 43% (in Brazil)
and 67% (in Venezuela) of the total spending in these markets.
Sales of computer hardware are projected to report solid growth in 2011, consolidating a strong PC
market rebound in 2010.However, in all markets spending on software and services is projected to
increase its share of the IT spend by 2015.
Notebook sales are growing much faster than the PC market as a whole, but there will be intensifying
competition for PCs from tablets and smartphones, and a fall-off in netbook demand. The PC market
2011 growth rate will suffer from base effects compared with 2010, when the market bounced back
thanks to pent-up demand in the wake of the global economic crisis. However, commercial updates,
expected to gather pace in the second half of the year, should help to keep overall growth on track.
Tablets will be a growth area across the region in 2011, with robust sales of the first generation iPad in
2010 followed by strong early interest in the iPad2 ahead of its April 2011 launch. In the US market, a
Morgan Stanley report in H111 found that some 51% of CIOs expected to buy tablets for their
employees in 2011. However, tablets, at prices of US$400-800, are expensive relative to average salaries
in most Latin Americas countries. The Latin American tablet market should receive a boost in 2011 from
expanding locally based production of tablets, in Argentina, Brazil and elsewhere. In Brazil, the
Communications Ministry has suggested the inclusion of tablets in digital inclusion programmes.
With the rise of tablets, the netbook surge may have reached a plateau in most markets, with some
vendors reporting a sharp drop in 2010. In 2010, Canadian netbook sales were down by around 25%
compared with the previous year. One additional pan-regional driver both of increased notebook sales and
of lower prices is the move of telecoms operators into the PC retail space.
Software is estimated to account for 12-19% of IT spending in Latin American markets covered by BMI,
compared with 29% in the United States. Despite the economic downturn, there are expected to be
United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 19

opportunities for software vendors in most markets. Across the region, companies are investing
to improve decision making and optimise performance. Mobility, smart devices, broadband and cloud
services are among the trends encouraging more software spending by Mexican SMEs, which have to
deal with increasing data flow. Migrations to Microsoft's Windows 7 operating system will continue to
drive revenues in 2011. As of July 2010, around 500,000 Windows 7 licences were estimated to have sold
in the Argentine market.
Some markets, particularly Venezuela, will be influenced by their governments' drives to promote open
source software. Following criticism of the initial programme, the second phase of Argentina's Mi PC
was widened to offer consumers the option of purchasing PCs with Linux operating systems. In the US
the key issue and precondition for the more widespread adoption of open source will be the development
of a support infrastructure. Customers are increasingly looking to vendors to offer support for open source
software. BMI expects this trend to continue with the development of more support infrastructure for the
most important open source applications.
In general, enterprise resource planning (ERP) and other e-business products still dominate the Latin
American enterprise software market, but vendors are also looking to other areas where faster growth is
possible. In Argentina, ERP solutions are estimated to represent more than 80% of the enterprise software
total. Customer relationship management (CRM), the next largest category, is still less than 10% of the
total. Demand for ERP solutions will remain robust in the near term due to the large potential market
represented by SMEs in many parts of the country.
Vendors will increasingly look, however, to applications such as CRM and business intelligence, where
faster growth is projected. The business intelligence segment is another strong performer, with sales of
databases growing steadily. High single-digit growth is forecast in 2011, as data proliferation continues to
be a priority issue for chief technology officers, fuelled by an uptick in merger and acquisition (M&A)
activity and new regulations. Looking ahead, security software also should provide opportunities, with
some demand for more sophisticated security solutions.
Software-as-a-service (SaaS) has enjoyed steady growth in most markets, and improved broadband
infrastructure will assist the popularisation of the rented software model. Brazil is thought to be one of the
most promising regional markets for the SaaS model, with growing demand in sectors such as retail,
finance and healthcare. There are estimates that around 50% of Mexico's large companies have conducted

cloud pilots. In Chile, too, vendors have reported that large companies have been the most enthusiastic
early adopters of cloud solutions.
Usage of the cloud for information storage appears relatively low in the US and Canada compared with
some other mature markets. However, 2010 saw a number of US government agencies at federal and
United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 20

local level launch cloud strategies and pilot programs. A combination of enterprise objectives such as cost
reduction and greater efficiency should combine to drive more adoption of cloud services in 2011.
Verticals such as financial services, government, and telecoms are emerging as strong adopters of hosted
software. However, SaaS has also won more acceptance from smaller businesses as they have
increasingly had to meet performance, visibility and compliance standards previously expected more of
larger companies.
The IT services segment accounts for 15% to 40% of spending in the Latin American markets covered by
BMI, compared with above 40% in both the United States and Canada. The global economic crisis had an
impact on projects in some verticals and led to negative spending growth in some markets such as
Mexico. Much will depend on the speed of the US and global recovery, with the likelihood of budget cuts
increasing the longer the slowdown lasts.
The IT services has become one of the most dynamic drivers of IT sector spending in the region, and
this has attracted greater investment from international vendors. The increasing number of multinational
corporations operating in markets such as Mexico, Chile and Brazil is in itself an important driver for
spending, while local companies are trying to use computing resources more effectively and integrate
investments made in hardware and software.
In more developed markets such as the US and Canada, a major demand driver going forward will be
organisations looking for help to utilise efficiencies from cloud computing models such as SaaS and
infrastructure-as-a-service. In the US in 2011 there are expected to be many more contracts for provision
of cloud services, following on contracts awarded in 2011 by the cities of New York and Los Angeles
Outsourcing is also becoming an important spur to growth for the IT services sector, as several Latin

American markets try to consolidate their reputations as regional offshoring hubs. By some estimates,
outsourcing may be equivalent to as much as 30% of IT spending in Brazil, with demand growing around
10% each year. One driver for many markets will be ambitions to develop capabilities in the business
process outsourcing (BPO) area and capture a larger global market share. Chile's development as an
offshoring location will attract more investment in IT services, with sectors such as retail, distribution,
financial services, telecoms and healthcare all offering opportunities.



United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 21

Market Structure (% Of Total IT Market)

2011e

2015f



e/f = estimate/forecast. Source: BMI
United States Information Technology Report Q3 2011


© Business Monitor International Ltd Page 22

United States Market Overview
Government Authorities

Government Authority National Telecommunications and Information Administration (NTIA),
Department of Commerce

Assistant Secretary for
Communications and Information

Lawrence E Strickling

The Department of Commerce (DoC) regulates various information technology industry-related areas.
The DoC is host to several agencies including the National Telecommunications and Information
Administration (NTIA), which advises the president on telecommunications and information-related
issues.
NTIA itself has several sub-bodies including:
 The Office of International Affairs, which helps to foster the ability of US IT companies to
compete abroad.
 The Office of Policy Analysis and Development.
 The Office of Telecommunications and Information Appliances (OTIA).
Major programmes run by the OTIA include:
 The US$4.7bn Broadband Technology Opportunities Program to develop broadband services to
underserved areas.
 A programme to drive the transition to digital television.
The Department of Commerce also hosts the National Institute of Standards and Technology, which is a
non-regulatory agency that promotes US innovation and standards.
Various other federal government ministries are also relevant to IT vendors.
 Several departments including the Department of Defense, Homeland Security, Health and
Human Services, and the Department of Commerce itself are major purchasers of IT products
and services.
United States Information Technology Report Q3 2011

© Business Monitor International Ltd Page 23

 The US Treasury is in charge of tax issues affecting the US industry, including such issues as
R&D tax subsidies.
 The Office of E-Government and Information Technology within the Office of Budget
Management is responsible for monitoring federal IT spending across federal departments.
Overview
IT Spending
–

2009e


IT Segments

(US$bn)

2009e



Source: BMI

Source: BMI

The US accounts for around 25% of global IT spending in terms of both shipments and value.
Despite continued economic uncertainty, and the faster growing IT markets of countries such as China
and India, the US is forecast to maintain its global IT market leadership position for some time.