How to gain success in dispute resolution

Group 4
Topic: HOW TO GAIN SUCCESS IN DISPUTE
RESOLUTION


1. General introduction
2. Steps to successful dispute resolution
3. The skills needed to resolve disputes


1. General introduction
 Dinifition of dispute:
Disputes shall be construed as a disagreement, conflict of opinion, the
rights and obligations arising between the parties concerned.

 Type of dispute:
•

Commercial and civil.

•

Community.

•

Workplace.

•

Family.

2. Steps to successful dispute resolution
• Crawl: find the key and not impeachment
• Each party must state his point of view and that they
affect how; The others listened focus and respect,
especially not interrupted.
• Each side in turn repeated or clear perspective of the
other side with the other side right thinking.
Everyone should try to look at the issue from another
perspective, outside of the views of the two sides.


2. Steps to successful dispute resolution
• The parties think, in order to discuss common, is the
most neutral, more creative options ....
• Each party voluntarily do what we can to resolve the
conflict.
• A formal negotiations should be outlined and agreed
upon between the two parties;
• Should regularly monitor the process
• If successful, there should be a reward or celebrate
everyone


3. The skills needed to resolve disputes
The first, take a listen.
 Whether you think that you have to
understand the views of others, you should
listen to what they say.

 Must actively listen.
 On your part, be open to sharing your
problems
 Do not criticize or blame others, let others
know your goal.


3. The skills needed to resolve disputes
 Upon hearing the parties present, you should note
the following skills.
- Create opportunities, conditions and environments open
dialogue, comfortable to the parties express the thoughts,
feelings and behavior.
-

Persisting objects hear everything said.

- Persisting objects hear everything said.


3. The skills needed to resolve disputes
 During the hearing, you should avoid the following
acts:
-

Listen and judge.

- There should be no gestures, gestures
-

Do not upset or angry when the parties have made gestures
or words themselves were not satisfied by their frustrations.


The second, persuasion skills

When convince the parties to the dispute, you should
note the following points:
- Be respectful and sympathetic audience.
- Evoke the parties dispute the inherent good feelings between
them.
-

Giving evidence, specific examples

- Need to be patient persuasion think twice saying, say
something before, what next, what not to say.


The third, good communication skills.
 Communication is the expressed intent, emotion, exchanging
information with others. Communication can be verbal or nonverbal, behavioral (non-verbal).
 Communicating with the following functions:
• Talk to capture information;
• Provide accurate information inside to remove the perspective
distortions, change incorrect beliefs;
• Support for shared psychological, sympathize with them.
• Help them identify, choose to make specific decisions, solving
appropriate;

3. The skills needed to resolve disputes
 When resolving a dispute, you have to pay attention attitude:
• Respect them, do not judge them (interrupting, not listening,
posture channel style, speaking without polite ...);
• Sincerely, open to the trust;
• Pay attention to the requirements of each party
• Empathize with them (to understand the psychological,
thoughts and feelings of the object).
 Communication skills are essential for conflict resolution,
emotional control.


3. The skills needed to resolve disputes
 When you are a referee, you must dismiss the ego
out of the arbitration.
 Think of yourself as people, not for myself, so you
can resolve the conflict wisely and efficiently.


THE END
• In summary, the dispute is inevitable
problems in the relationship. Each person
should have the necessary skills to cope and
deal with it. To achieve success in resolving
the dispute, you should dismiss ego, learn to
recognize the views of others and not judge
them