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B.7. Where to Get Troubleshooting Help
If the basic steps described in this chapter haven't helped, the universe is crawling with
additional help sources.
In general, this is the part in any Mac book where you're directed to Apple's help Web
site, to various discussion forums, and so on—and, indeed, those help sources are listed
below.
But the truth is, the mother of all troubleshooting resources is not any of those—it's
Google. You'll find more answers faster using Google than you ever will by starting at
any of the individual help sites below. That's because Google includes all of those help
sites in its search!
Suppose, for example, that you've just installed the 10.5.1 software update for Leopard,
and it's mysteriously turned all your accounts (including your own) into Standard
accounts. And without any Administrator account, you can't install new programs,
change network settings, add or edit other accounts, and so on.
You could go to one Web site after another, hunting for a fix, repeating your search— or
you could just type Leopard 10.5.1 standard accounts into Google and hit Enter. See
Figure B-4.
Figure B-4. Don't waste your time. Start any troubleshooting search at Google.
Leave out small words like "it," "the," "of," and so on; Google ignores them.
Bottom: Presto: Google's very first results link contains the answer.
B.7.1. Help Online
These Web sites contain nothing but troubleshooting discussions, tools, and help:
•
Apple Discussion Groups (). The volume and
quality of question-and-answer activity here dwarfs any other free source. If you're
polite and concise, you can post questions to the multitudes here and get more
replies to them than you'll know what to do with.