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DELI\ Publishing
Quince Cottage
Htıe [-arre
Peasla]ie

Surrel,GU5 9SW
England

e DH-TA Publishing 2005
All rights reserved. No reproduction, copy or
transmission of this publication may be made
without written permission from the publishers
or in accordance with the provisions of the
Copyright, Designs and Patents Act 1 9 8 8,
or under the terms of any licence perııitting
copying issued by the Copyright Licensing
Agency, 90 Tottenham Court Road,
London WlP 9}IE.
PHOTOCOPIABLE
Pages 46-52 may be photocopied for
use in class but may not be soid or
distributed separately or included in any
other publication for sale or distribution.
|'irsı published 20O

5

Critically read by Sarah Baldy-Kühnapfel
Edited by Catriona Watson-Brown
Designed by Caroline Johnston

Illustration by Phill Burrows
Cover design by Peter Bushell
Picture research by Suzanne Williams
Printed by Halstan and Co., Amersham, Bucks

Photo acknowledgments

Alamy/ront couerlImageState/Pictor International,
p 8tr (Chris Fredriksson), 8cl (acestock); Getty Images
pp Sbr (Thomas Barwick), 14 (Tobias Prasse),
2O (Christopher Bissell), 2 9 (Mel Yates), 32 (|uan
Silva), 3 3l (altrendo images); Punchstoclı Roy alty-t'ree
pp Btl (Photodisc Red/Andersen Ross), 8cr (Digital
Vision/Flying ColouIs Ltd), 9 (PhotoAlto/Eric Audras),
l5 (BananaStock), 21 (image100), 26 (PhotoAlto/Teo
Lannie), 33r (Stockbyte Platinum), 40 (Dynamic
Graphics Group / Creatas), 41 (Brand X Pictures/ER
Productions); Topfoto p 8bl (Novosti)

Photo editing: Pictureresearch.co.uk

ISBN 1-900783-94-0


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Introduction
Cotıımunicatioıı Skills is a ner,ıı series ivhi;lı ,.j:: .: -ı-.:ı]];]-_:]]_|ı j
approach to develop key communication and laırglıage .ki__s es.::::_ı_ : - : cı1, international business environment. The series is desigııe.i 1ır ]:a::ıe:s .ıl b,ıs_iı.,s:
English at pı:e-intermediatc and intermediate level. eit}-ıer pre-serr-ice cır iıı-sı,rı,ıcç,. aııd it
can be used either in the classroom or for self-stı-ıdı:
DF|I,TA Brısjııess

Fcatures of the series include:

ı

Individua.l Needs analysis and

a
o

o

Awareness-raising

journal

Learning o Helpliıl

activities

Extensive personalized exercises
Tips for effective performance in

busincss

sı_rggesticıns lor laırguage stı-rd1,

l

Regular language reference and rer-ieiı,

ı
ı

sections
Photocopiable resourccs
An integrated audio CD
Full transcripts and answer keys

o

Socialisiırg aims to develop thc skills and language needed to cope effectively in English in
a range of typical social situations that business people might encountcr. using a r,arietlı
of means of communication. There are six core units, each containing:
o Context to raise awareness of the skills and issues (including cu]tural aspects
involved in the varirıus activities of socialising, and to introduce clifferent strategies lbr
developing these skills
a Presentation and Practice - of core language (vocabulary, functional plrrases and
)

ı
ı
o
o

pronunciation) linked to thesc skills
Tips (cultural or language reiatcd) on how to be more effective in socia] sitı-ıations
Consolidation - to allow learners to apply what they have learned to their orvn rt,ork
situation
Reference - useful phrases and vocabulary related to each unit
Review - study suggestions and further practice (ideai for homer,r,ork/self-studlz)

The book also contains:

ı

Needs analysis. This encourages you to consider what you need 1o focı-ıs on in order
to get the most out of the book and your learning.

ı

Learning journal. This provides the opportunity

a
a
a
ğ-{oını üeı

u§e tl,ıl§

hooiç

to reflect and personalize rt hat you
have studied in thc book.
Resources section. This provides additional matcrial such as photocopiable
liamer,r.orks and cards.
Answer key. This is designed to enable you to work either alone or with a teacher.
Transcripts. These detail the content of the accompanying CD.

Step

l

by
working through the Needs analysis
(page 5). This will help you to:
ı think about ytıur strcngths and
It is recommended that you start

ı

o
I

Step 2
You should then familiarize yoursclf with
the

Learning journal (page

6), to which

you are asked to ref'er at the end of cvcry

core unit.
weaknesses in socialising in English;
identify and prioritize your immediate Step 3
and future needs lbr socialising;
You should worlr through thc units in the
determine the order in which you work orcler they 1'eel most appropriate to vour
needs and interests.
through the core units of this book.

hope you enjoy using this book.

>,(ğ
David l(ing

Author

ığ.boı.ıt tİıe

aııthor

lntroduction

David l(ing has extensive gcneral and Business Eııgiis}: ;:.i:i:_]:. a]]: :..:.h.r traiııiııg
experience. He has rvrilten aııd edilcd il raJ]gc ıı1 1,::::' ,..-.' ::-......,:,.. j... -:]JL]agclcarning materials.


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Learning İournal
DU rİng

the

COu

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As you work through each unit, make a note of useful phrases and vocabu]a_r}, }-ou

might use in real life. An example is given, but what you note down wi]l depend on your
own learning pattern.
Example

Unit:1
Useful languageı
You must be (Marcella).
You're based ln ..,,aren'tyou?
5ounds interesting
Useful tips:
Repeat a new name and use it in my
conversation.

Your Learning journal

tr

Learningjournal

Unit:1
Useful language:

Unit:.2
Useful language:

Useful tips:

Useful tips:

Unit:3

Useful language:

UniE 4
Useful language:

Useful tips:

Useful tips:

Unit:5
Useful language:

Unit:6

Useful tips:

Useful tips:

Useful language;


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Opening a conversation
THlS UNlT LOOKS AT:

l introducing yourself and other people and starting a conversation
l talking about jobs, products and companies

Çorltext

l
I

welcoming people
checking and clarifying what people say

l

ln what situations might you have to use English to introduce yourself and
your company?

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you find most difficult?
a I(nowing the correct language to use
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i,.,",-,

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cr;.ı:ı:-.

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a Responding

E

l

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Storting conyersotion,

4n

1,2 Here are some more examples of opening conversations.
Listen and complete each response.

1r

Hello, I'm Mr Cheng from Shanghai.

+ Good morning, we've

r
2r

r-ıiten

,

pretty well already.

Yes, I feel we
I

but it's grea1 to meet y6ç

don't believe we've

+ I'mJill Anderson, Chief Buyer for Mayfleld Productions. And you are
r Paola Cilento. from Gianni e Donna, Milan.

+ Sorry, l

r

your first

We've heard so many good things about you.

a real pleasure to be here.

Good morning, Mr Nakita. I'm delighted you could come.
Michael Evans.

+ How

5r

Paola.

to meet you.

I'm so glad

+ It's

4r

do you do ... and what's your role in the project?

I'm terribly sorry, I'm sure we 've met before, but

+ I(ate Price from Watership Publishing. We met

r
Pı'açüİçe l

ı

Yes, Paola, Paola Cilento.

+ Very pleased

3ı

name

...

at last year's conference in Madrid.

Of course, nice to see you again.

Put these words into the correct order to make complete sentences.

1

2
3
4
5

6
7
8
9

Hello, / pleased to / }ill Davis / meet you. / my name 's / and I'm really
Guy Cartier,

/

This is / Paris office. / in our / who works

our / introduce

/

Jean Paul Lemond, / Sales Manager. / Let me

you represent? / do / How do / What company / you do?

can't quite

/

I'm sure / before,

l

place you. / we've met / but I

welcomc / I'd / you / like to / here today.
ıiııhtrt / I didn't / you said. / quite catch / Sorr1..

you could / so pleased / I'm / come.
for me? / but / Sorry, / repeat that / could you

1O you.

/ so pleased / to have /

I'm / finally met

2 Add

a negative tag to the end of these sentences to make them into
questions.

Example You're rcpresenting Clayman Jnc, a ren t Yo_u

l

Your company is based in Toulouse

2
3
4

You work with Michael Freeman,

5

6
7
8

m

l

?

,

You've got a copy of our brochure,
You're updating your product line,
I

believe you've already met Teresa

Bellisario,

You came to the conference last year,
She works in the Milan oflice,

I'm sure you'd lilre a coffee,

Openingaconversation

?

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p,I

9

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ç
,eluoJ pinoJ nod peP os ILIıI
t

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1

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Çp

E

Z
T

€


Refeı"ence

Useful phroses

Yocabulary

lntroductions

Tolkjng about people

I'm

/

This is

buyer

...

How do you do?

chief buyer

Pleased/Delighted/Nice/Glad to meet

colleague

you.

customer

Let me introduce ...

engineer

You must be

sales manager

Che cki n g

a

...

nd

cl

o

rifyi ng

Tolking obout your compony

Could you say that again?

to be based

Sorry, I didn't catch your name.

corporate training

Pardon?

office furniture

You're from... which company?
Sorry, I didn't quite get that.

software

*

Sorry, (Peterson), did you say?
Sorry, what was that again?

in

*

Could you repeat that for me?

Tolking obout your product
concept
delay
draft

initial
to bring out
to come out

to get around
to speed up

turnaround

*

informa]

Studysuggestion Build

up a bank of commonly used verb + preposition patterns.You can record these
with a definition and an example:

ı

by verb

to get

ı

to get oround = to sqreod:Your nome's getting oround.
to get by = to suryiye; We got by with very little extra expenditure lost month.
by preposition

out
to bring out = to produce something new:Toyoto hove just brought out o new electric cor.
to come out = to be lounched:Toyoto's new cor is coming out in the spring.

E

l

Openingaconversation


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srlrys

§r{Şl&a§


Ni a$çi rı

§

A§

§}w* rsmü§

§} ffi

THlS UNlT LOOKS AT:
§ keeping a conversation going
§ showing interest and responding in a positive way to another person
§ turn-taking: making sure each person has an equal share ofthe conversation

§ talking

about job roles, company plans and the business situation

Coı'ttext l fi

2" § Listen to these six dialogues. What are they about?
Write the number of each dialogue next to one of these topics.

iob roles

company plans

a project

the general business situation

? ğ ğ Z. l rlıe

following descriptions match the dialogues. Listen again and
write the number of each dialogue next to the correct description.

tr
tr
tr
tr
tr
tr
E

ln

? Maltino ronvprçıfinn

a company's plans 1br future growth
a person's role in a projcct
a

person's arear ol' expertise

checking the details

o1'

a project

forecasting thc I'uture
a compan1,'s location plans


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Sounding interested

|ı

ı,

l;t,lli.l'}ln ruoııgz,
ore
os
-more

if

uou

interested thon

Oh reallg?'",

4Ö

-A

?-4 Listen to these phrases and say in which version
speaker sounds more interested and positive.

lA
2A

3A
4A

Pş,actiee

tr
tr
tr
tr

tr
6A tr
7A tr
8A tr

tr
B
tr
B
tr
B
tr

.5A

B

or B - the

tr

tr
B
tr
tr
B
B

]]

I

Listen to these questions from Ricardo and Werner's conversation.
go up (r) or down (\) at the end? Mark the correct

§}

Does '"*
the intonation

intonation.

1
2
3
4

Can you flll mc in with some background to your company?
So, what's your position in thc project?

Are Jıou aiming to stajı in 5ı9ç1 present premises?

You're part of a larger group, aren't youi

.5 Is that in line with your plans?

5

And how does the market look to you at the moment?

7 How

H,y^,""#);}:,ili::,
'İo|w,

etc.) to encouroge
T.o
the other Person

2 § } 2.6 Listen again

and repeat each ofthe above sentences, concentrating
on phrasing and intonation.

more detoils,

frovide

do you see things panning out in the near future?

3 What could you
1A

Tip Trg to

keep the

.onversotion equollu .__
you con ınvı ı,

2

say in the following situations?

client has been asking you a lot of questions about your iob. You feel

1,oı_ı

talking too much and not learning enough about your client. Ytıu
him/her to talk about his/her job.

\\,a111

You want to encourage a clicnt to tell you more about the historlı

o1'

]ıaı,e been

to eııcoLırage

his lıer coıılpat]\,.

) A client has told you a bit about his/hcr job, but you don't really understand ıt]ıat
he/she actually does or ııııhat the job involves.

bolonced,

rŞ,*f!;i;ii-:ii:y",

4 you r,ııant to encouragc a client to talk about his/her company's plans fcır ll-ıe [ı-ııııre.

Of!İn*

gour experience

5

as well?
qour
Is that true for

You'd like to know a clieııt's opinion about the business climate ltır the ı-ıexı tıı elr
months.
You

.ı,t

ant to cstal-ılish if your ideas about the deadlines for a project are the saıııe as

your client's.

4 Complete

the sentences using the verbs from the box in the present
continuous.

t Thc company

iııl«,ı ncrtı ınarl
We

Tip The present

2

ilJHil,,]llxİT.."

3

A completely redesigned product

1

I

5

At the moment,

for
possible sites

İ;:İ,:x:::J]?;::" ı
.|,,€İ"""",-,,";ıııııııııı::ıii§

rc

2

ıreıı

out updtıtcd vcrsions of all our main softıçare

.ı:

future.

dunomic:
at
İ/e're looking

ı*ıiı-ii;

Mal
6 Sales of this
7

8

We

We

e

range

out iıı :]]J

over as Scnior Project Manager shortl1.

on an assignment ior

r,ııe

product

::--.

riıpidly.

into new possibilities in Scıı-ıtlı

. for a gror,rıth rate of 5% or,er

-,\ı-i:.,:-

tl,ıe ::.- ,.

_

.

-

:,.


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Reference

Useful phroses

Yocabulory

Finding out more

Talking obout your compony

I

understand you're in advertising.

premises

I

believe you're in software.

revenue

Can you flll me in on some background to
the project2

*

site
spend (norın)

How do you see things panning out over
the next twelve months? *
Are you aiming to expand your business?
What's your forecast for the next
financial year?
How does the market look to you at the
moment?

to be stuck in your ways

turnaround time
well-established

Tolking obout compony plons
cautiously
to diversify

Turn-toking

finalize

How about you?

*

to look into

That's true.

to make the most of something

Is that in line with your plans?

outlook

Broadly in line, yes.

to oversee

That mirrors our own experience.

to pan out
to predict
to take over

unforeseen

Tolking obout trends
buoyant
to creep up

to drop
to even out
to nosedive

to plummet
to rocket

sluggish
steadily

*

informal

Study suggestion lt is very useful to build a list of words for describing upward and downward trends,
as these are very common in business discussions. Some words are used as verbs, nouns

and/or adjectives and adverbs, so it's helpful to record them in a table with examples:

verb
lncrease

sales have
increased.

increase in sales.

European sales.

Our new range is becoming

increasingly popular.
nosedive

The market has
nosedived.

They recorded a
nosedive in the last
quarter.

E

2 Making conversation


tr

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3u;le1

7

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puE suo!}sanb aı{} u!

leadal pue yed

ı,|)Ea

uo!ıEuoıu! PuE ssaJıs
aıEl,u'c,Be rz olpnp

aı.|} uo sn)oJ ,sı(ss uosJad aı{t }PqlY\
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u]

,1ueuroru aq1
1e 1uedonq Jq o] srueas aJuapuuoJ

eJuapguoc Sseulsnq
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o

seles

o
O

U

sseulsng

uoltDlrunuoJd

a1duıaxg

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a

]eIJEu eqt a
:}noqP »||EI

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o ıı7sııuıssad

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o

o

a

a

o

o

o

Eulog

.
.
.
ı

a

ı

Eulog

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IDJJnau
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9

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Bulldlng rapport
THlS UNlT LOOKS

AT:

l
I
l
l

building a conversation
asking about family and interests
talking about other personal topics

l

Look at this list of conversation topics.

dealing with misunderstandings

o

Asking about family: rclationship/partner/spouse/children/parents

ı
ı
ı
ı
ı
ı
ı

Talking about interests: hobbies/music/sports/leisure activities

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a

person lives: house/apartment, etc.

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Talking about your salary
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r,t

ork

Talking about travel and holidays

a Which

of these topics do you think you might use with the following
people? Rate the topics on a scale of l to 5, where l is'safe' and 5 is'risky'.

a
b
b

ar

clicnL

a colleaguc

c asuperior
d a subordinate

e
f

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someone of the opposite gender

ln what circumstances might you talk about each topic?

2

Think about the following questions.

l

In your country and place of work, which of thc topics above is it normal to talk
about?

2 Are there any topics which 1,çç r,r.ould ner,er discuss?
a
.)

W

3 Bui|ding rapport

Developing a working relationship often involvcs sharing soıne personal information.
What questions might you use to open a ciınversation on any of the abovc topics?


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talk 5 n

3.4 Listen to these six dialogues. What are they about? Write the
number of each conversation next to a topic. Write any words which give
you a clue about the topic area.

tr
tr
tr
tr
tr
tr
pronunciation

6

}eisure activities

complimenting
home
holidays and travel
interests

iamily

Listen to the dialogues again. Underline the words you think are
stressed in the opening questions. Do the questions 8o up or down at the

{ h 3.4

end?

1
2
3
4
5
6

Pl'aetİce l

,\

Did you get them over here?
Do you play, Stanislav?
So, have you got any family, Pablo?

Have you been able to get away for a break this year, I(urt?

How do you normally spend your wcekcnds, I(ate?
Whereabouts in Zurich do you live, Rolf

?

Read these dialogues. Write the fuIl sentence or question using the correct
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r

Example

When/ you/ join/ company l Franz?

When did you ioin the com?any, Franz|
+ Three years ago in July.

1 ı,

How l yoı l usually

+ I lilre

2ı

/ spend / weekend?

to play a round of golf vııhen I can.

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+ I'm living and working in Munich

1

ı

Iladmire /yourtie /Ricardo.

+ Oh,

4r

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Do you know Milan, Sally?

+ No

5r

you

/ b:ot

l

l I l really

able

l

/I/

7 ı Howl
+ Oh,

3 Building rapport

like / go / there / some day.

to Barbados for a couple of rıııeeks in the spring.

And are you still in New York, Michae]?

+ No

tr

/

get away / holiday / this year / Andrea?

+ Yes, we went

6r

at the moment.

mean

lI

lbe / there

/

lastyear

/

notthis year.

you / know/ PetraJacobson?

we worked together a couple of years back.


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Refeı^eııee

Useful phroses

VocobuIory

You must be Bridget Nielson.

Talking obout people

you must have had a difflcult time.

to be over something

you must be exhausted.

to compliment (someone on something)

How do you normally spend your

to have good taste

weekend?

dir,orced

Have you been able to get away this year?

embarrassment

Have you been with the London offlce

gender

long?

grown up

How long have you lived in Boston?

intimate

Whereabouts are you based?

lawyer

Have you got any family?

partner

whereabouts in Milan do vou live?

risky

What about you?

subordinate

So (do) I.

Tolking about places

I've been admiring your tie.
I guess we'd better be

civilized

getting back.

to get away

It's a small world.

horrendous
outskirts
overlooking
spot

Generol
pretty (atlverb)
a

round of golf

to take leave
to owe

Study suggestion You can use the transcripts to focus on stress and intonation in connected speech.
English is a stress-timed language.This means that we speal< with a regular rhythm and
we use stress and intonation to convey special meaning. Practise listening and marlthe transcripts with the stressed words and the intonation, up or down, e.g.

ı

+

r

l've been admiring your earrings. \ Did you g€! them over herel
'
Oh, do you like them| r' No, actually they were a present from my parlner.

Mm, he must have good taste.

+ Well, they were my choice,

tr

3 Building rapport

ı

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\

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