Lg english for information technology 1

English
Information Technology
Vocational English
Course

B o o k


Contents
Function

nit 1 Working in
the IT in.dustry

Meeting people p.4

J o b s in IT p.6

S c h e d u l e s p.8

Introducing yourself and others

Vocabulary

Present tense of be

Introductions

I'm Natasha, nice to meet you.

Personal questions

Describing your job

Present Simple
What do you do?
1 am a programmer.

Jobs

Describing your daily routine and

Schedules
What time does it start?

Routines
Times

times
Spelling p. 10

Language

Using the alphabet

What does

WWW stand

How do you spell

for?

IT acronyms
The alphabet

that?

B u s i n e s s matters p.11
Computer

Describing computer hardware

Unit2: Compu ter systems

Computer

Comparatives
That monitor

hardware p. 12

Computer hardware

is bigger than

mine.

Describing computer software

Superlatives

That software is the easiest to use.
Present tense of have(got)
We've got the best
software.

Computer softw ware

Working with
c o m p u t e r s p.16

Describing tasks

Present continuous
Are you installing it now?

Computer tasks

Computer

Understanding computer usage

must, mustn't,

Computer usage

software p. 14

can, can't,

don't have to

u s a g e p.18

1 must update my files
B u s i n e s s matters p. 19
Website

Talking about websites

Unit 3 Websites

purpose p.20
Website
analytics p.22

Question words (1)
Which websites

Getting information about websites

Purpose of websites

do you visit?

Question words (2)
How many people visit our

Website analysis tools
website?

Large numbers
Website
development p.24

Developing a website

The best

Talking about your favourite

Describing things

w e b s i t e s p.26

websites

There are a lot of photos

Database
b a s i c s p.28

Understanding database products

Asking people to do things

Data
p r o c e s s i n g p.30

Describing data processing steps

Data storage a n d

Talking about data storage and

Asking for and giving advice

Data storage and back-up

b a c k - u p p.32

devices

What should 1 do?

solutions

Describing steps in a process
After that...

Functions of a website
Features of a website
Adjectives

on this

website

nit 4 Databases

B u s i n e s s matters p.27

Could you help me,

Quick questions to check understanding
Got that?

You should buy a flash
Database systems
benefits p.34
B u s i n e s s matters p.35

Contents

Using data in company departments

Entering a database

please?
Data processing steps
Prepositions

drive.
Company departments

Types (


Function

•

E-commerce

Explaining E-commerce types

c o m p a n i e s p.36

Language

Vocabulary

Quantity

Types of business

many, a few,

Unit 5 E -comme

p

E-commerce
features p.38

Describing the features of an
e-commerce website

Transaction
security p.40

Talking about security

Online

Describing the transaction process

Linking ideas

Website features

/ have a PC and laptop

at home

Future (will + infinitive)
Hackers

Networks

won't be able to get into the network
Online transactions

transactions p.42

lit 6 Network systems

B u s i n e s s matters p.43
Types of
network p.44

Explaining networks

Networking

Describing and fixing network
hardware

Making suggestions

hardware p.46
Talking about the

Using the past tense

Past Simple
When did they launch the

I'd recommend
it's cheaper.

past p.48

Types of network system

Giving reasons
a Dell computer

because

Network hardware

Why don t you call the IT Help

Desk?

Problems with hardware
Networking sites

network?

Time expressions
yesterday

3
Network range a n d
s p e e d p.50

Talking about network capabilities

Network terminology
Speeds and ranges

B u s i n e s s matters p.51
Fault

Understanding faults

lit 7 IT si ipport

diagnosis p.52

i_
3

The present perfect
Has (s)he switched

Software
repair p.54

Filling in service reports

Hardware
repair p.56

Using toolkits and making repairs

off the

computer?

Fault diagnosis: questions
and answers
Fault diagnosis questions
Possible solutions

Explaining the use of something
We use tweezers

to hold small

Toolkits
objects

Customer

Computer hardware
Phonecalls

service p.58
B u s i n e s s matters p.59

Unit 8 IT security t and sat

a

Security
solutions p.60

Describing security solutions

Workstation health

should/shouldn't

and safety p.62

Identifying a safe working
environment

Security
procedures p.64

Explaining network and system
security

Expressing prohibition
Vou mustn't give your password

Reporting

Reporting a security incident

Expressing possibility
You may have a virus on the

computer.

Types of security threats
Security systems

•

Office rules

Security procedures
to anyone.
Reporting process

incidents p.66

B u s i n e s s matters p.67

Partner files: Student A p.68
Audio script p.69
Partner files: Student B p.78

Contents

3


Working in the
IT industry

• I n t r o d u c e y o u r s e l f and

others

• ask a n d a n s w e r p e r s o n a l q u e s t i o n s
• talk a b o u t s c h e d u l e d tasks

• use the a l p h a b e t a n d s p e l l out w o r d s

Meeting people
H o w d o y o u greet p e o p l e i n y o u r c o u n t r y ? W h a t d o y o u say w h e n y o u greet
p e o p l e i n English?

Speaking

Reading

2

C o m p l e t e these dialogues w i t h t h e w o r d s i n t h e b o x .
all

is

too

Listening

Speaking

name's

Welcome

Nice

this

What's

1

Natasha: H i , m y (1)
Natasha.
Khalid:
Pleased t o (2) _

you. I'm Khalid Ali.
Natasha: Pleased t o meet y o u , ( 3 ) .

2

Philip:
Ahmed:
f'hilip:

G o o d m o r n i n g . (4)
I ' m A h m e d . A n d (5)
M y name's P h i l i p . (6) .

Tim:
All:
Tim:
Ingrid:
Linda:
Tim:

Hi everybody, (7).
. is I n g r i d .
Hi!
I n g r i d , t h i s (8)
. A h m e d , L i n d a , M o h a m m e d a n d Mansoor.
Nice m e e t i n g y o u (9)
Likewise.
(10)
t o t h e t e a m a n d g o o d luck.

3

. y o u r name?
_ are?
t o meet y o u .

L i s t e n a n d c h e c k y o u r answers.

4

L i s t e n again a n d repeat t h e dialogues.

5

W o r k i n s m a l l g r o u p s . Practise i n t r o d u c t i o n s . F o l l o w t h e i n s t r u c t i o n s below.
1
2

1

you

meet

Working in the IT industry

Introduce yourself.
I n t r o d u c e a new t e a m member.

Listening

6

L i s t e n t o t h i s d i a l o g u e a n d c h o o s e t h e c o r r e c t answers.
K a t h r y n : K a r i m , w h a t d o y o u do?
Karim:
I'm a (1) website developer/network
administrator.
w o r k for?
K a t h r y n : I w o r k for CISCO. I ' m a (2) system analyst/website
W h e r e are y o u f r o m , K a r i m ?

Who do you
analyst

there.

Karim:

I'm f r o m K u w a i t . I w o r k for M i c r o s o f t t h e r e . A n d w h e r e are y o u
from, Kathryn?

Kathryn

I ' m f r o m t h e (3) UK/US b u t n o w I live i n Qatar. Do y o u k n o w w h e r e
Glenda's from?
She's f r o m t h e US.
A n d w h a t ' s h e r job?

Karim:
Kathryn
Karim:

She w o r k s for (4) IBM/Dell.

Her j o b is t o set u p n e w s y s t e m s .

Language
Present tense of be
We use be to say who somebody is
or what something is.

I'm Sam.

1 am Sam.

You're/We're/They're from the UK.

You/ We/They are from the UK.

He's/She's

He/She is a website developer.

a website developer.

It is in the US.

It's in the US.

We use be to ask personal
questions.

7

BcXH

Where are you from?

L i s t e n a n d repeat these w o r d s .

I'm, You're, She's,
Reading

8

What is his name/job?

What's his name/job?

He's, It's, We're,

They're/Their

C o m p l e t e t h i s e m a i l w i t h am, is, are, their, our o r my.

Dear Colleagues
the IT Support team
Jessica Martin and I (2).
My name (1)

Mahmoud Al Banawy,
leader. The IT Support team members (3)
Eli Ibrahim and Guido Pitteri. Mahmoud (4)
our network administrator.
Eli and Guido (5)
system maintenance officers. (6)
job is to
keep our systems going. (7)
job is to support you.
(8)

contact number (9)

675 567 567.

Best regards
Jessica Martin

Writing

Speaking

9

W r i t e a r e p l y t o t h e e m a i l i n 8. I n t r o d u c e y o u r s e l f a n d t h r e e p e o p l e i n
your group.

1 0 W o r k i n pairs. A s k a n d a n s w e r q u e s t i o n s a b o u t y o u r j o b s , c o m p a n i e s
and nationalities.
Example:

A: Where are you
B: I'm from ....

from?

Working in the IT industry

1

5


Jobs i n IT
Speaking

1

W o r k i n s m a l l g r o u p s . List t h e IT j o b s y o u know.

Reading

2

Read t h i s t e a m i n t r o d u c t i o n . C o m p l e t e t h e d e s c r i p t i o n s 1-4 w i t h t h e IT j o b s i n
the box.

Hi! I'm Sylvia. I c r e a t e u s e r n a m e s and
p a s s w o r d s and I s e t

firewalls.

This is Isabelle. Her j o b is t o plan and design t h e
network. A n d t h i s is Andrew. His j o b is t o make sure
all o f t h e c o m p u t e r s work properly. Finally, M a r k and
Latika. Their area is d a t a processing. We all work f o r
t h e university. Our offices are in building &.

database analyst

IT support officer

network administrator

network architect
1
2
3
4

Sylvia is a
Isabelle is a
A n d r e w is a n
M a r k a n d L a t i k a are

Language
Present simple
What do you do? I'm a programmer.
We use the present simple
to talk about routines and
things that are permanent or

happen all the time.

What does she do? She's a developer.
Where does she work? She works for IBM in Poland. She doesn't work in
Estonia.
Where do they work? They work for Siemens in Egypt.
Do you work in IT? Yes, 1 do/No 1 don't.

Listening

3 StfjEH

L i s t e n t o t h r e e p e o p l e t a l k i n g a b o u t t h e i r jobs. C o m p l e t e these j o b
descriptions.
1

2

3

6

1

Working in the IT industry

Karl
Job: software
c o m p u t e r games.
R e s p o n s i b i l i t i e s : he designs a n d

Heba
Job:
analyst
Responsibilities: h e .
. computer problems.
Wojtek
Job: database
. e l e c t r o n i c data.
R e s p o n s i b i l i t i e s : he analyses a n d .


1

Speaking

4

W o r k i n p a i r s . A s k a n d answer q u e s t i o n s a b o u t K a r l , Heba a n d Wojtek.
Example:
A: What does Karl
B.He's
....

L i s t e n a n d c o m p l e t e t h i s dialogue.

Listening
Ahmed:
Betty:
Ahmed:
Milo:

Betty:
Milo:
Betty:
Milo:

W h e r e (1)
y o u w o r k , Betty?
1 w o r k for Dell i n D u b a i . W h a t (2)
. you?
I (3)
for HP i n Budapest. W h a t d o y o u (4)
, Milo?
. developer. I w o r k ( 6 ) .
I'm a (5)
. Microsoft i n Prague.
Frida?
Milo, do you (7).
Yes, I d o . W h a t d o y o u (8)
t o know?
W h e r e (9)
she w o r k ?
She w o r k s w i t h ( 1 0 ) .
. i n Prague. She designs w e b s i t e s for
(11)

Ahmed:

I see. Right, let's go. T h e w o r k s h o p s t a r t s i n five m i n u t e s .

6

L i s t e n a n d repeat these q u e s t i o n s .
1
2
3
4
5

Writing

do?

7

Where do y o u work?
W h a t a b o u t you?
W h a t d o y o u do?
W h a t d o y o u w a n t t o know?
W h e r e does she w o r k ?

W h a t is y o u r d r e a m job? W r i t e a j o b d e s c r i p t i o n for t h e j o b of y o u r c h o i c e .
Job:
Company to work for:
Responsibilities:

Speaking

8

Tell t h e rest of t h e g r o u p a b o u t y o u r d r e a m j o b . Use y o u r notes t o h e l p y o u .

Example:

My dream job is ... . I design/solve/analyse

....

Working in the IT industry


Schedules
L i s t e n t o t w o p e o p l e at a n IT conference. C o m p l e t e t h i s d i a l o g u e .

Listening

Penelope:
Don:

Hi, D o n . (1)
I'm (2)

are you.'
t h a n k s , Penelope. A n d you?
I'm OK. Bit t i r e d f r o m t h e flight.
Right.

Penelope:
Don:
Penelope:
Don:
Penelope:

Don:
Penelope:
Don:
Penelope:

Don:
Penelope:
Don:

(3)
w o r k s h o p (4)
y o u w a n t t o a t t e n d today, Don?
I w a n t t o go t o t h e CISCO n e t w o r k s e c u r i t y w o r k s h o p .
Sounds i n t e r e s t i n g . W h a t t i m e does i t start?
It (5)
A n d (6)
It (7)

at 9.15.
does i t finish?
at 4.00 i n t h e a f t e r n o o n .

Well, I (8)
to attend the Microsoft Windows Applications
w o r k s h o p . It (9)
at 8.30 a m a n d (10)
at 6.00 p m .
But t h e y have t w o breaks, at 10.30 a n d 12.45.
That's good.
H o p e y o u e n j o y y o u r session.

You t o o . See y o u a r o u n d .

Language
Schedules
We use ar with clock times.
It starts at 9.15. (nine fifteen!quarter past nine)
It begins at 8.30. (eight thirty/half past eight)
What time does it

start/begin/finish/end?

It finishes at 4.00. (four o'clock)
It ends at 5.05. (five oh five/five past five)

When do you have a break?

We have a break at 12.45. (twelve forty-five/a quarter to one)

L i s t e n a n d repeat t h e s e t i m e s .
1
2
3
4

7.05
6.45
8 o'clock
10.45

5

6
7
8

4.35
2.15
12 o ' c l o c k
9.50


L i s t e n a n d repeat t h e s e sentences.
1
2
3
Speaking

4

It finishes at 5.00.
It ends at 8.00.
It s t a r t s at 6.00.

W o r k i n pairs. A s k a n d answer q u e s t i o n s a b o u t y o u r d a i l y s c h e d u l e a n d breaks.
Make notes.
Example:
A: What time/When
do you start work?
B: I start at 8.00. What about you?
A: I begin at... .

5

Tell a n o t h e r pair a b o u t y o u r p a r t n e r ' s schedule.
Example:...

Reading

6

starts work at 8.00 and finishes

at 4.00. She has a break at 12.00.

C o m p l e t e these sentences w i t h t h e w o r d s i n t h e box.
at

at

in

for

from

I w o r k i n an office (1)
Canada. I w o r k
D u b a i b u t I'm (2)
(3)
SAP t h e r e . I s t a r t w o r k (4)
. 8.15, have l u n c h i n a cafe

(5)
1.30 a n d finish a b o u t 5.00.

/

Writing

7

II

9

W r i t e t h r e e sentences a b o u t y o u r s e l f a n d y o u r d a i l y schedule.
Working in the IT industry

1

9


Spelling
W o r k i n s m a l l g r o u p s . List t h e IT a c r o n y m s y o u know.

Speaking

HTML (HyperText Markup Language)
HTML is a mark-up language used to
describe the structure of a web page.

FTP (File Transfer Protocol) a standard
network protocol used to copy a file from one
host to another.

WLAN (Wireless Local Area Network) A type
of
local-area
network
that
uses
high-frequency radio wires to communicate
between nodes.

Listening

2

L i s t e n a n d c o m p l e t e t h i s dialogue.
B o b , c a n y o u (1)
me, please?
Sure.
I d o n ' t u n d e r s t a n d t h i s a c r o n y m . W h a t does i t (2)
for?
Let m e see. 'W3'. I ' m n o t sure. M a y b e WWW, t h e W o r l d W i d e Web.
OK. W h a t does P2P s t a n d for?
(3)
s t a n d s for person-to-person.
OK. W h a t does IP (4)
?
It means I n t e r n e t P r o t o c o l .

H o w d o y o u (5)
'Protocol'?
p - r - o - t - o - c - o - 1 .
Thanks.
You're w e l c o m e .
L i s t e n t o t h e l e t t e r s a n d repeat t h e m .

a hj k
bcdegptvz
f Imnsxz

Z /zed/ in British
English and /zee/ in
American English.

i y
o

qu w
r
Speaking

4

W o r k i n pairs. Make a list of a c r o n y m s .
Ask a n d answer q u e s t i o n s .
Example:
A: What does HTML
stand
for/mean?

B: It stands for/means

10

1

Working in the IT industry

....


Business matters
You are at a t r a i n i n g w o r k s h o p . T h e t r a i n e r asks all t h e trainees t o c o m p l e t e t h e
f o r m a n d i n t r o d u c e themselves. C o m p l e t e t h i s f o r m a b o u t yourself.

Writing

Participant Information
Name:

Date:

DOB:
Contact:

Place of residence:
Phone

Email

Interests:

IT job you want and why:

2

W o r k i n p a i r s . Swap y o u r profiles a n d i n t r o d u c e y o u r p a r t n e r .

3

W r i t e an email message t o i n t r o d u c e y o u r s e l f t o t h e e m p l o y e e s i n t h e c o m p a n y
u s i n g t h e profile b e l o w o r y o u r o w n i n f o r m a t i o n .

You are a n e w e m p l o y e e in a c o m p a n y . Your p o s i t i o n is a n e t w o r k
administrator. You are responsible for setting u p firewalls, s e c u r i t y levels,
wireless connection, usernames and passwords.

Speaking

4

W o r k i n p a i r s . Student A: y o u are t h e IT h e l p desk c o o r d i n a t o r , M r s M a h m o u d .
T u r n t o page 68. Student B: y o u are Sharifa. T u r n t o page 78. C o m p l e t e t h e task.
Swap t h e roles.

Dear Mrs Mahmoud,
I am a new e m p l o y e e i n F i n a n c e . I n e e d h e l p w i t h a c c e s s t o
t h e company n e t w o r k . P l e a s e c a n y o u o r g a n i s e a t r a i n i n g
s e s s i o n f o r me? I am f r e e o n T h u r s d a y a f t e r 2 . 3 0 . Do I n e e d
t o come t o y o u r o f f i c e ? Do y o u g i v e c e r t i f i c a t e s a f t e r t h e

t r a i n i n g ? T h a n k y o u v e r y much f o r y o u r h e l p .
Sharifa

Working in the IT industry I 1

11


r

O

m

V> W

n

i

l

i l l

t

P

r

U L V / i

• talk about w h a t is h a p p e n i n g

l

• talk a b o u t o b l i g a t i o n s

•
o

y

o

l

* make comparisons

• talk about ability and
d

l

o

now

necessity

Computer hardware
W o r k i n s m a l l g r o u p s . M a k e a list of all t h e c o m p u t e r h a r d w a r e y o u use i n y o u r

Speaking

w o r k o r study.
Vocabulary

2

Label t h e d i a g r a m w i t h t h e c o r r e c t i t e m s 1-11.
1

monitor

2
3
4

case
motherboard
CPU ( C e n t r a l Processing Unit
or Processor)
main m e m o r y (RAM)

5

Listening

2

3

Computer systems

ksj

6
7
8
9
10
11

e x p a n s i o n cards (video, g r a p h i c )
power supply unit
optical disk drive
hard disk drive
keyboard
mouse

M. L i s t e n t o t w o colleagues a n d c o m p l e t e t h i s dialogue.

Bob:

W h a t d o y o u t h i n k ? W h i c h (1)

Daisy:

I ' m n o t sure. T h i s c o m p u t e r has a (2)

has a (3)
processor.

is b e t t e r for t h e sales team?

Bob:
Daisy:
Bob:
Daisy:
Bob:
Daisy:
Bob:

A n d t h e o t h e r one?
Well, i t is (4)
A n d (5)
Yes, y o u ' r e r i g h t . L i g h t e r a n d smaller.
B u t t h e bigger o n e is (6)
So w h a t is o u r decision?
I ' m n o t sure. Let's go for a coffee a n d discuss t h i s again.

m e m o r y and I think it


Language
Comparatives
things.
For short adjectives we add -er
(than). Be careful of spelling.

For long adjectives we use
more/less (than).

Some comparatives are irregular.

The new monitor was bigger than the old monitor.

big

bigger

fast

faster

Your processor

easy

easier

It's easier to use than the other one.

difficult

more/less
difficult

This version is more difficult to use than the old
version.

expensive

more/less
expensive

His computer is less expensive than hers.

reliable

more/less
reliable

1 think you should buy that CPU. It is more reliable
than the one you have.

bad

worse

That screen resolution is much worse than before!

good

better

1 really like this mouse. It's so much better than the
old one.

is faster than mine.

Make t h e c o m p a r a t i v e f o r m of these adjectives.
Example:
1
2
3
4
5
6
7

long

longer

light
efficient.
long
wide
heavy
fast
dark

8 soft
9 hard
10 d u r a b l e .

Reading

5

BEIQI

6

Listen again a n d repeat t h e w o r d s .

7

Read t h e s e p r o d u c t d e s c r i p t i o n s a n d m a k e sentences u s i n g c o m p a r a t i v e s .
Example:

L i s t e n a n d c h e c k y o u r answers.

The Corsair

is longer than the Imation

C o r s a i r F l a s h Survivor G T 8 G B

8GB

/ M'

/fisr //
/
/
/ J*3r /
/

mtSM

Writing

/

/

but

slimmer.

Imation Clip F l a s h Drive 4 G B

4GB

Read at 34MB/S

Read at 15MB/S

Write at 28MB/S

Write at 9MB/s

3.25" x 0.75"

2.95" x 1.14"

Aluminium

Plastic

256-bit A E S

No data encryption

S W encryption

Five year warranty

Ten year warranty

Price £10

Price £25

8

W o r k i n pairs. W r i t e a n e m a i l t o a colleague c o m p a r i n g t h e t w o p r o d u c t s i n 7.

Computer systems

2

13


Computer software
W o r k i n s m a l l g r o u p s . Make a list of a l l t h e c o m p u t e r software y o u use i n y o u r
w o r k o r study. T h i n k a b o u t :

Speaking

2

•
•

application software
p r o g r a m m i n g software

•

s y s t e m software

Make a list of t h e c o m p u t e r s o f t w a r e y o u r non-IT colleagues use.

Language
Superlatives
We use superlative adjectives to compare a person or thing with a number of other people or things.

For short adjectives we add
the + -est. Be careful of spelling.

For long adjectives we use
trie most/the least.

big

biggest

The new monitor was the biggest in
the room.

fast

fastest

Your version of the software is
the fastest.

easy

easiest

It's the easiest to use.

difficult

the most/least difficult

This version is the most difficult
to use.

expensive

the most/least expensive

His computer is the least expensive.

reliable

the most/least reliable

1 think you should buy that. It is the
most reliable.

bad

the worst

That is the worst software I've
ever used!

good

the best

1 really like this website. It's the best
I've seen.

Some superlatives are irregular.

Speaking

3

W o r k i n s m a l l g r o u p s . Talk a b o u t t h e s o f t w a r e y o u a n d y o u r non-IT colleagues
use. A n s w e r these q u e s t i o n s .
1

2
3
4
5
6
7

14

2

Computer systems

W h a t are t h e differences b e t w e e n t h e IT a n d non-IT software y o u have listed?
W h i c h is t h e cheapest?
W h i c h is t h e m o s t expensive?
W h i c h is t h e most/least reliable?
W h i c h is t h e m o s t difficult/easiest t o use?
W h i c h is t h e best/worst?
W h i c h is t h e most/least user-friendly?


Listening

B

4

L i s t e n t o t w o colleagues d i s c u s s i n g s o f t w a r e a n d c o m p l e t e

t h i s dialogue.
Tim:

W h a t d o y o u t h i n k a b o u t these t h r e e p h o t o i m a g i n g
packages?

Simone:

It's a difficult c h o i c e . A l l t h r e e are v e r y g o o d b u t t h e y
have different s t r e n g t h s .
I agree.
Serif Image Plus has (1)
image (2)
OK.
But Magic E x t r e m e has t h e (3)
p r o c e s s i n g of images.
You're r i g h t . A l s o , Serif has (4)
special
(5)
B u t w h a t a b o u t Snap Pro?
dubbing options.
Well, i t has t h e ( 6 ) .
photos.
A n d Snap Pro is t h e best for (7)
efficient
I ' m n o t sure. Serif has (8)
(9)
W h i c h is t h e m o s t expensive?
O h , Serif Image Plus.
A n d t h e cheapest?

Snap Pro.
Let's get Snap Pro t h e n .
I ' m s t i l l n o t sure!

Present tense of have

(got)
I've/You've/We've/They've
He's/She's/It's

(got)...

I/You/We/They have not (got) ...
He/She/It has not

(got)...

He/She/It doesn't

Has he/she/it
Do l/you/we/they
Does he/she/it

5

have...
have...

6

(got)...

I/You/We/They do not have ...
He/She/It does not have ...

got...?

got...?
have...?
have...?

I K J U 3 I L i s t e n a n d repeat these sentences.
1
2
3
4
5
6
7
8

Writing

He/She/It has (got) ...

He/She/It hasn't

Have 1 you/we/they

Listening

I/You/We/They have (got) ...

I/You/We/They haven't (got) ...

I/You/We/They don't
We use have (got) to
talk about possession.

(got)...

We've got t h e best s o f t w a r e .
Does i t have t h e m o s t r e l i a b l e a n t i - v i r u s software?
She has t h e cheapest c o m p u t e r .
T h e y h a v e n ' t got t h e latest v e r s i o n .
Do y o u have t h e fastest processor?
Has it got W i n d o w s ?
T h e y have t h e latest software.
It has t h e biggest screen.

W o r k i n pairs. W r i t e five sentences c o m p a r i n g t h r e e
software p r o d u c t s y o u use o r know.
Computer systems

2

15


Working w i t h c o m p u t e r s

Listening

L i s t e n a n d c o m p l e t e t h i s dialogue.

1

Paul:
Hi, B r i n i t h a .
B r i n i t h a : H i , Paul.
H o w ' s i t (1)
?
Paul:
B r i n i t h a : Fine, fine.
W h a t (2)
Paul:
- y o u (3)
B r i n i t h a : O h , 1 (4)
Nero.
H o w are y o u g e t t i n g on?
Paul:

. at t h e m o m e n t ?

B r i n i t h a : Well, I (5)
a n e t w o r k . I (6)
M i c r o s o f t Server.
Paul:
Right. W h e r e is Jackie today? Do y o u k n o w ?
B r i n i t h a : Yes. She is o n a t r a i n i n g c o u r s e today. She (7)
about the

new database s y s t e m .
Paul:
W h a t a b o u t M a r y a n d Imran? W h e r e are they?
B r i n i t h a : T h e y (8)
i n today. T h e y have a d a y off.

Language

Present continuous
I'm installing the software.
He's/She's setting up a network.
We're/They're working at home today.

I'm not setting up the network.
We use the present continuous to talk
about things that take place at the time of
speaking and are not permanent.

He's/She's

not installing the software.

We/They aren't coming in today.

Are you installing it now?
What am I doing?
What are you/they doing?
What is he/she

2

doing?

C o m p l e t e t h e s e sentences w i t h is/isn't, am/am not,

are/aren't.

1
2
3
4
5

It
I
She
They
We

going well.
learning a new program.
w o r k i n g i n t h e office today. She has a day off.
i n s t a l l i n g t h e new software.
setting up the network.

6
7
8
9

We
Where
What
I

u s i n g W o r d . We have a different w o r d - p r o c e s s i n g p r o g r a m .
t h e y w o r k i n g today?
he i n s t a l l i n g o n t h e c o m p u t e r ?
c o m i n g i n today. I'm sick.

10

she w o r k i n g at h o m e today?


Vocabulary

3

M a t c h t h e sentence halves 1-8 t o a - h .
Hanka is c r e a t i n g
P h i l i p is i n s e r t i n g a n
Rob is t r o u b l e s h o o t i n g
We are r u n n i n g
B e t t y is c o n n e c t i n g
T h e y are b u r n i n g

Listening

4

f X H

a)
b)
c)
d)
e)
f)

t h e software.
a check-up.
a file.
a device.
CDs.
image.

L i s t e n a n d repeat these sentences.

W h a t are y o u d o i n g now?
Are t h e y s e t t i n g u p t h e n e t w o r k ?
She's w o r k i n g at h o m e today.
I'm n o t i n s t a l l i n g t h e software.
We're n o t u s i n g W o r d .
Speaking

5

L o o k at t h e p i c t u r e s A-F. Describe w h a t is h a p p e n i n g .
Example:

Writing

He is moving

...

6

W o r k i n pairs o r s m a l l g r o u p s . Talk a b o u t w h a t y o u are d o i n g at t h e m o m e n t i n
y o u r w o r k o r study.

7

W r i t e t h r e e sentences saying w h a t y o u a n d y o u r collegues are d o i n g at t h e
m o m e n t i n y o u r w o r k o r study.

Computer systems

2

17


Computer usage
Read w h a t Ben says a b o u t c o m p u t e r usage i n his office. A n s w e r t h e q u e s t i o n s .

Reading

1

2
3
4
5

W h a t m u s t Ben do?
W h a t c a n B e n do?
W h a t c a n ' t Ben do?
Can he o p e n a n y w e b s i t e ?
W h y is i t i m p o r t a n t t o f o l l o w c o m p u t e r dos a n d d o n ' t s ?

d o n ' t have t o b a c k ^ \
up files every d a y that's automatic.

I have t o log in using
m y user name and
password.

Speaking

2

Make a list of c o m p u t e r usage w h e r e y o u w o r k o r s t u d y . C o m p a r e y o u r list w i t h
the group.

Language
must, mustn't, can, can't, don't have to
You must come to work on time.

We use must and mustn't for obligations.

You mustn't be late.
We use can and can't for possibility and ability.

He can use Word but he can't use Excel.

We use have to for something that is necessary.

1 have to log in using my password.

We use don't have to for something that is not necessary.

We don't have to work at the weekend.

Writing

3

W r i t e a n e m a i l t o a colleague a b o u t y o u r s e l f using must, mustn't, can, can't,
to, don't have

18

2

Computer systems

to.

have

Business matters
A c o m p a n y asks y o u t o r e c o m m e n d a c o m p u t e r a n d w o r k s t a t i o n c o n f i g u r a t i o n
for t h e i r sales t e a m . In s m a l l g r o u p s , d e c i d e w h a t t o r e c o m m e n d . Use t h e office
floor p l a n b e l o w t o p r e p a r e t h e c o m p u t e r a n d w o r k s t a t i o n c o n f i g u r a t i o n . T h i n k
a b o u t these t h i n g s :

Speaking

1
2
3
4

T h e r e are six p e o p l e i n t h e sales t e a m .
Five p e o p l e are o u t of t h e office f o u r days of t h e week.
One p e r s o n is i n t h e office all t h e t i m e - t h e t e a m a d m i n assistant.
E m p l o y e e s need a n e t w o r k c o n n e c t i o n ( w i r e d a n d w i r e l e s s ) .

5
6

Employees p r i n t , scan a n d copy.
C o m p a n y a n d c l i e n t data m u s t be s t o r e d o n a separate d e v i c e a n d backed
u p regularly.

£3

2

Make y o u r r e c o m m e n d a t i o n s t o a n o t h e r g r o u p . Choose t h e best c o m p u t e r
configuration.
Example:

Writing

3

We recommend

this configuration.

You have

... . /It has

....

Write a short email to
t h e IT manager w i t h
your recommendations.

Computer systems

2

19

• d i s c u s s the p u r p o s e of w e b s i t e s

Websites

3

• talk a b o u t w e b s i t e features
• describe a process
• write a proposal

Website p u r p o s e
W h i c h websites d o y o u

Speaking

use i n y o u r w o r k a n d
s t u d y ? Make a list a n d
share i t w i t h a partner.
Do y o u use t h e same sites?

Reading

2

Read t h i s t e x t a b o u t different t y p e s of w e b s i t e . A n s w e r these q u e s t i o n s .

T Y P E S O F W E B S I T E - A GUIDE F O R W E B S I T E DESIGNS
The purpose of an organisational website is to inform about an idea or
event. Companies develop commercial websites to sell products or services.
Entertainment websites are designed to entertain or provide fun activities.

People visit news websites to obtain information. The purpose of a personal
website is to provide information about an individual. Social networking
websites help people to exchange personal information. Educational websites
aim to share knowledge and enable online learning.

1
2
3
4
Vocabulary

3

Why do
Why do
W h y do
Why do

people
people
people
people

visit
visit
visit
visit

o r g a n i s a t i o n a l websites?
c o m p a n y websites?

e n t e r t a i n m e n t websites?
news websites?

C o m p l e t e these sentences a b o u t t h e p u r p o s e of w e b s i t e s w i t h t h e w o r d s i n
the box.
offer
Example:
topics.

practise

present

promote

The purpose

of Nationalgeographic.com

read

sell

is to present

share
information

1
2

3
4

People v i s i t CNN.com t o
i n t e r n a t i o n a l news.
Some w e b s i t e s w a n t t o
a service.
C o m p a n i e s use A m a z o n . c o m t o
their products.
Thegreenshoppingguide.co.uk wants to
environmentally
friendly shopping.

5
6

Students visit Math.com t o
their maths.
English t e a c h e r s j o i n e l t f o r u m . c o m t o
t e a c h i n g resources.

on


Language
Question words (1)
We use which to ask about things. We can
use it with a noun.

Which websites do you visit/go to?

1 use Wikipedia a lot.

We use what to ask about things.

What do you use CNN for?
1 use it to get the news.

We use why to ask the reason for something.

Why do you use Wikipedia?
1 use Wikipedia to check information.

We use when to ask about time.

When do you use CNN?
In my lunchbreak.

Listening
1
2
3
4
Speaking

m L i s t e n a n d repeat these q u e s t i o n s .

K

5

W h i c h w e b s i t e s d o y o u use?
W h y d o y o u use W i k i p e d i a ?
W h a t d o y o u use CNN for?
W h e n does she use CNN?

W o r k i n p a i r s . Use t h e w e b s i t e s y o u l i s t e d i n 1 t o ask a n d answer q u e s t i o n s .
Example:
A: Which websites
B: I use ....

6

Interviewee name

do you

use?

Go a r o u n d t h e class a n d ask five s t u d e n t s t o n a m e t h e w e b s i t e s t h e y v i s i t
a n d use at h o m e . W r i t e d o w n a w e b s i t e for each of t h e f o u r headings 1-4 i n
the table.

Interviewee uses these websites to:
1 entertain

2 get news

3 research/study

4 shop

a)
b)
c)
d)
e)
7

Present t h e i n f o r m a t i o n y o u c o l l e c t e d t o t h e g r o u p . W h i c h are t h e m o s t p o p u l a r
w e b s i t e s for each heading?

Websites

3

21


Website analytics
Speaking

1

W h a t i n f o r m a t i o n can y o u get a b o u t w e b s i t e traffic u s i n g a w e b s i t e analysis

Questi

a p p l i c a t i o n ? W o r k i n p a i r s . Make a list.

M AT&T *

hw«.

9:51

PM

MySite.com

-

el A T & T T

|

We u

9:53PM

Oct 1. ZOOS-DtcV 2006

Overview R e p o r t s

(

>

Today
0
i

Visitors O v e r v i e w

>

Visitors O v e r v i e w

>

iphone app review

Event Tracking Overview

>

Visits

We U:

369

iphone application reviews

312

gotapps

190

newest iphone apps

178

iphone game reviews

y

132

22,273

Absolute Unique visitors

16.444;

Pageviews

58,465

Average Pageviews
G o a l s Overview

473

177

Content Overview

m

iphone app reviews

Visits • 22.273

Dashboard

Traffic O v e r v i e w

1

K e y w o r d (Visits)

>

2.62

labyrinth game

81

app reviews

80

Time on Site

00:01:47

fun 2 player games

73

Bounce Rate

67.83%

craiglist iphone app

73

Visitors R e p o r t s
^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^

Reading

2

W h i c h items of t h e a n a l y t i c s p r o g r a m m e a b o v e answer t h e s e questions?
Example:

Large

A: Where do you find information
B: In 'Visitors
Overview'.
1
2
3
4
Listening

3

L i s t e n t o Sarah a n d George. C o m p l e t e t h i s dialogue.

George:
Sarah:
George:
Sarah:
George:
Sarah:
George:
Sarah:

22

3

Websites

4

visitors?

W h e r e can y o u find o u t h o w m a n y p e o p l e v i s i t t h e website?
W h e r e can y o u see w h a t percentage of p e o p l e v i e w o n l y one page o n
t h e website?
W h e r e d o y o u find i n f o r m a t i o n a b o u t h o w l o n g t h e y s p e n d o n t h e website?
W h e r e do y o u see h o w m a n y people searched for 'gotapps' t o find the website?

Sarah:

George:
Sarah:

Vocabulary

about the website's

George, I (1)
s o m e i n f o r m a t i o n a b o u t o u r website.
OK, w h a t d o y o u need t o (2)
?
Well, I need s o m e i n f o r m a t i o n a b o u t w e b s i t e (3)
, y o u know,
external visits t o our website.
OK.
(4)
y o u d o a r e p o r t for me?
Sure. (5)
d o y o u need i t by?
Er, t o m o r r o w m o r n i n g , I'm (6)
It's for t h e finance director.
OK, w h a t d o y o u need t o k n o w (7)
?
Well, t h e (8)
of v i s i t o r s t o o u r w e b s i t e last m o n t h , t h e i r
m o v e m e n t s a n d actions o n t h e w e b s i t e , a n d w h e r e t h e y ' r e f r o m .
OK, I (9)
do that.
T h a n k s v e r y (10)
indeed.

M a t c h t h e w e b s i t e analysis t o o l s 1-5 t o t h e d e s c r i p t i o n s a-e.
1

traffic

a) i n f o r m a t i o n a b o u t w h e r e t h e v i s i t o r s t o y o u r site
are f r o m

2

meta tag

b ) i n v i s i b l e i n f o r m a t i o n (e.g. a h i d d e n k e y w o r d ) o n a
website

3
4
5

visitor map
user profile
page o p t i m i s a t i o n

c ) i n f o r m a t i o n a b o u t a user and t h e sites t h e y b r o w s e
d ) i n c r e a s i n g t h e n u m b e r of v i s i t o r s t o y o u r site
e) t h e m o v e m e n t a n d a c t i o n s of v i s i t o r s t o y o u r site

20,00
400,0

500,0
3,000


Language
Question words (2)
How many people visit our website every day?
About 20,000.
We use how much/how many to ask about quantity.

How many hits do we get each month?
About 40,000.
Where are the visitors from?
From Asia and the US.

We use where to ask about places.

Where do they go on our website?
To 'News'.

We can use how + adjective/adverb to ask about
degree.

Listening

5

BljEOi
1
2

3

How often do people visit our website?
At least once a day.

L i s t e n a n d repeat these q u e s t i o n s .

H o w m a n y p e o p l e v i s i t t h e site?
W h e r e d o t h e y go o n t h e w e b s i t e ?
H o w l o n g d o t h e y s p e n d o n t h e website?

Language
Large numbers
20,000

twenty thousand

400,000

four hundred

thousand

500,000

five hundred thousand/half a million

3,000,000

three million

6

H o w d o y o u say these n u m b e r s ?
30,000
700,000
10,000,000
100,000
80,000
Listen and check your answers.

Speaking

8

W o r k i n pairs. You b o t h w o r k i n w e b s i t e a n a l y t i c s . A s k a n d a n s w e r q u e s t i o n s
about website visits.
Student A: T u r n t o page 68
Student B: T u r n t o page 78

to°nrh

s


Website development
Speaking

1

D e s c r i b e s o m e t h i n g y o u d o e v e r y d a y at h o m e o r at w o r k . Use t h e w o r d s i n t h e
Language b o x below.
Example: Sending an email.
First, click on 'New email'. After

that...

Language

FINANCE

Describing steps in a p r o c e s s
First,

do....

To start, do

Alter that,....
We use first, next, then, after that (etc.)
to describe the order of actions.

Reading

1

....

Next,....

After that

nriMdM
luJOObn

Then
Secondly,....

Thirdly,... .

Finally,....

To

Labour poll vie

finish,....

Complete this text w i t h the w o r d s in the box.

2

• w i l l

Finally

First

Next

Secondly

Action on inflation r

Then

Thirdly

fmm cum i M «

***m

Big US banks to I
quarterly profits

The steps in website development

I

, discuss w i t h the customer their requirements and the
target audience. Find o u t w h a t features a n d n u m b e r of pages t h e y w a n t o n
t h e i r site. (2)
, analyse t h e i n f o r m a t i o n f r o m t h e c u s t o m e r .
(3)
, create a w e b s i t e s p e c i f i c a t i o n . (4)
design a n d
d e v e l o p t h e w e b s i t e . (5)
, assign a specialist t o w r i t e t h e w e b s i t e
c o n t e n t . (6)
give t h e p r o j e c t t o p r o g r a m m e r s for H T M L c o d i n g .

(7)
, test the website.

om

•-- M M

-

m

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After y o u p u b l i s h t h e w e b s i t e , u p d a t e a n d m a i n t a i n i t o n an o n g o i n g basis.
M o n i t o r c u s t o m e r use.

3

Speaking

24

L

3

Websites

4

Base* hardens bank
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W o r k i n pairs. Complete t h e flowchart t o s h o w t h e w e b s i t e d e v e l o p m e n t process.

1

Talk to customer

v

3

D e s c r i b e t h e w e b s i t e d e v e l o p m e n t process t o a n o t h e r pair i n y o u r o w n w o r d s .


Reading

5

L o o k at t h e w e b s i t e s b e l o w a n d a n s w e r these q u e s t i o n s .
1

W h a t are t h e websites?

2
3
4

5

Do y o u use these websites? W h y / W h y not?
W h a t is t h e p u r p o s e of each w e b s i t e : sell, i n f o r m , share, educate?
W h a t are t h e m a i n features of each website?
T h i n k of t w o m o r e w e b s i t e s t h a t have t h e same p u r p o s e . A r e t h e y different
t o t h e ones below? W h y ?

FINANCIAL T I M E S
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Life A Ana

Labour poll victory deals blow to coalition
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1 Majority of 3,558 over Lib Dems in Oldham

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urn

WMO

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Action on inflation rattles

Goldman reveals fresh crisis
losses

BMpngNkM banks raaarva

najrenenu

Bank takes $6bn hit amid Warra*

Try the FT and
FT.com for 4 weeks
for iust £1 •

Big US banks to reveal better Manufacturers hit by soaring
quarterry profits
cost of materials
n» of dollar* r raaarvaa sat
a A e j a r w i loan default* are

Further »«gr of WlaSonsry preaaurai
on UK economy

Discover world business.
In one place.
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Tram'

tats UK M M

s i
Basel hardens bank hybrid bond rules

Writing

6

You are t h e o w n e r of a c o m p a n y t h a t needs a n e w w e b s i t e . M a k e a list of t h i n g s
t h a t y o u need/would like for y o u r w e b s i t e . A n s w e r t h e f o l l o w i n g q u e s t i o n s .
•
•
•

Speaking

7

W h a t is t h e n a m e of y o u r c o m p a n y ?
W h a t is t h e business type?
W h a t is t h e p u r p o s e of y o u r website?

W o r k i n p a i r s . Student A is t h e w e b s i t e developer. Student B is t h e c u s t o m e r .
A s k a n d answer q u e s t i o n s a b o u t w e b s i t e r e q u i r e m e n t s . Swap roles.
Example:
A: What is the name of your
B: It's called/Its name is ... .

company?

Websites