Tài liệu kĩ năng giao tiếp talk communication skill

COMMUNICATION
SKILLS
Dr. Tran, Van Hoai
Faculty of Computer Science and
Engineering HCMC Uni. of Technology





communicate (English) =
 Latin:

communicare = make common + share
 Merriam-Webster: to transmit information, thought, or
feeling so that it is satisfactorily received or
understood


Powerful skill for students, engineers,
business man

2007-2008

Dr. Tran, Van Hoai

Communication skills

What is COMMUNICATION ?

Written

Presentation
Audience Awareness
Critical Listening
Body Language

Academic Writing
Revision and Editing
Critical Reading
Presentation of Data

Non-Verbal
Audience Awareness
Personal Presentation
Body Language

2007-2008

Dr. Tran, Van Hoai

Communication skills

Oral


Communication skills

Mind map

2007-2008

Dr. Tran, Van Hoai




If no communication skills
 Damaging

professional growth
 Limiting movement to top management positions

2007-2008

Dr. Tran, Van Hoai

Communication skills

Why communication skills
needed?


About 80% of each day listening
 About 40% of professional salary earned
by listening


 Increasing



as you climb the professional ladder

Issues
 Reflective

listening
 Physical listening

2007-2008

Dr. Tran, Van Hoai

Communication skills

Listening: heart of
communication




Focusing on
 listen

for prevailing emotion
 put yourself in the speaker shoes


How to do

 indicate

your interest
 Don't interrupt speaker
 Involve your whole body (e.g., good eye contact)
 Make speaker pay attention (e.g., "Hmmm", "Really",
"That's interesting")

2007-2008

Dr. Tran, Van Hoai

Communication skills

Reflective listening




Giving physical attention to speaker
 eyes
 shoulder
 arms
 legs
 and

2007-2008

…

Dr. Tran, Van Hoai

Communication skills

Physical listening


How is often more important than What
 Non-verbal components:


 Eye

contact
 Body posture (tư thế)
 Distance contact
 Facial expressions
 Gestures (điệu bộ)
 Vocal tone
 Fluency
 Timing
 Clothing
2007-2008

Dr. Tran, Van Hoai

Communication skills

How to say vs. What to say

Public speaking (1)
Purposes

Communication skills



 To entertain
 To inform
 To inspire
 To convince
 To persuade

2007-2008

Dr. Tran, Van Hoai




3 parts
 Introduction:

to attract the listener
 Body: organized logically in order to be rememberd by
listener


Speeches should not contain more than 4 major points

 Conclusion:

2007-2008

to review main points and challenges

Dr. Tran, Van Hoai

Communication skills

Public speaking (2)


Ignore the reader
 Be verbose (dài dòng), vague (mơ hồ),
pompous (khoa trương)
 Do not revise (xem lại)


2007-2008

Dr. Tran, Van Hoai

Communication skills

Principles of poor writing


The more you know, the easier and more

effective your writing
 Can you explain in your own words to
someone knowing less than you do ?


 If

2007-2008

not, research more

Dr. Tran, Van Hoai

Communication skills

Writing


Research the topic
 Plan


 Do

I know my subject? Do I know my reader? Is this
writing necessary?

Draft
 Eliminate useless words/sentences
 Polish

 Proofread


2007-2008

Dr. Tran, Van Hoai

Communication skills

Systematic approach for writing




Human behavour
 Passive
 Aggressive
 Assertive

Assertiveness = foundation of effective
communication
 Basic formula of assertive statements =
"When you (feeling nonjudgmentally), I
feel (disclose feelings) because (clarify
effect). I prefer (discrete desire)"


2007-2008

Dr. Tran, Van Hoai

Communication skills

Assertive yourself


Learn from mistakes
 Reflect personal style
 Paragraph power


 topic

sentence
 transition sentence


Sentence savvy (khôn khéo)
 Sentence

is 15-22 words long
 Breaking long sentences to shorter ones
…

2007-2008

Dr. Tran, Van Hoai

Communication skills

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