Teamwork, motivation and leadership

Chapter 11

TEAMWORK,
MOTIVATION,
AND LEADERSHIP

Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


“The price of
greatness is
responsibility.”
Sir Winston Churchill
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

2

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


OBJECTIVES
• Define a team and its function
• Identify the characteristics of team players
• Describe the elements of successful
presentations and meetings

• Describe what motivates team players
• Identify the characteristics of effective
leadership
• Identify leadership styles
• Describe ways to develop leadership skills
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

3

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


TEAMS AND PERFORMANCE
• Group—one leader with two or
more people who share a
common goal
• Teams—two or more people, all
lead and share a common goal
– In a team setting, every member has a
sense of ownership and responsibility

Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

4

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]

TEAMS AND PERFORMANCE
Types of Teams
• Formal teams: developed within the
formal organizational structure
– Functional (e.g., within a department)
– Cross-functional (e.g., from different
departments)

• Informal teams: individuals who get
together outside the formal structure
to accomplish a goal
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

5

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


TEAMS AND PERFORMANCE
Stages of Team Development
FORMING

ADJOURNING

PERFORMING

Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

STORMING

NORMING

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Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


TEAMS AND PERFORMANCE
Stages of Team Development
• Forming stage: getting to know and form
initial opinions about team members
• Storming stage: some team members
begin to have conflict with each other
• Norming stage: team members accept
each other and overcome the conflict
• Performing stage: team works on task
• Adjourning stage: team completes task
and brings closure to the project
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

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Copyright ©2011 by Pearson Education, Inc.

publishing as Pearson [imprint]


CHARACTERISTICS OF A TEAM
MEMBER
• Know team goals and objectives
• Every activity should contribute to
team goals and objectives
• Team member characteristics:
–
–
–
–

Trustworthy
Performer
Efficient
Communicator

Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

8

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


CHARACTERISTICS OF A TEAM
MEMBER

• Synergy: the extra excitement that
occurs when people are truly working
together as a team
• Brainstorming: a problem-solving
method that involves identifying
alternatives that allow members to
freely add ideas while other members
withhold comments on the alternatives
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

9

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


CHARACTERISTICS OF A GOOD
TEAM MEMBER - Teams & Conflict
• Do not make assumptions
• If you disagree with the team, voice
your opinion and state why
• If the team decides to go in a direction
other than what you wanted, respect
and support the team’s decision

Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

10

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


•
•
•
•
•

CHARACTERISTICS OF A TEAM
MEMBER - The Problem Member
Trust as a foundation
Do not dump work on others
Work around a lazy team member
Team will eventually dismiss a poor
performer
Address performance issues in a
respectful and diplomatic manner
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

11

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


MEETINGS

• A meeting is a common form of team
interaction and workplace
communication
• Types of meetings:
–
–
–
–

Informational
Discussion driven
Decisional
Combination

• Formal or informal
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

12

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


MEETINGS
• Meeting agenda: an outline of major topics
and activities that are scheduled to be
addressed during a meeting
– Normally distributed to all attendees prior to the
meeting

– Read agenda prior to meeting
– Notify person in charge of meeting if you would
like item placed on agenda
– If you are presenting, plan ahead and prepare
handouts for each attendee if necessary
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

13

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


MEETINGS
• Face-to-face meetings
– Most common
– Arrive early
– Do not sit at head of table unless invited

• Meeting Chair: individual in charge of
meeting
• Roberts Rules of Order: a guide to
running meetings (also called Parliamentary
Procedure)
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

14

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


TEAM PRESENATIONS
• Steps to successful team presentations:
– Agree on the presentation goal
– Create a presentation outline
– Discuss and agree upon verbal, visual, and support
content

• Each member needs to take responsibility and
be accountable to each other
• Each member must communicate, share
duties, and behave in a respectful and
professional manner
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

15

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


MOTIVATION
• Motivation: an internal drive
that causes people to behave in
a certain way to meet a need
• Team members must be

motivated to achieve success
• Motivation comes from within

Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

16

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


MOTIVATION
Maslow in the Workplace
Self-actualization—Expand Skills

Esteem—Recognition/Respect
Social—Informal Groups
Safety—Job Security/Environment
Physiological—Basic Wages

Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

17

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]

TALK IT OUT
Where is the majority of the
class currently on Maslow’s
hierarchy?

Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

18

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


LEADERSHIP
• Leadership: the process of one
person guiding (influencing) one or
more individuals toward a specific goal
• We are all leaders
• Leaders are not just managers and
supervisors
• Not all bosses are leaders

Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

19

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]

LEADERSHIP
• Primary leadership styles:
– Autocratic leaders: authoritarian, they
make decisions on their own without input
from others
– Democratic leaders: make decisions
based upon input from others
– Laissez-faire leaders: allow team
members to make their own decisions
without input from the leader
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

20

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


LEADERSHIP
• Guide and motivate others by
relationships
• Relationships are built on:
– Trust
– Professionalism
– Mutual respect

• Leaders help others succeed

Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

21

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


TALK IT OUT
What leadership style is most
appropriate:
• For a football team?
• For a gaming designer?
• For rearranging office space?
Explain your answers
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

22

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]


BECOMING A LEADER
• Begin acting like a leader today
• Continuously develop leadership skills
• Observe others, and learn from their
successes and failures

• Display leadership characteristics:
–
–
–
–

Excellent communication skills
Ability to work with and earn the trust of others
Consistently ethical
Have focus and vision

Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt

23

Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]