Oxford University Press Business Basics Workbook

NEW EDITION

Business

BaS1CS
Workbook

David Grant and Robert McLarty


Business
Basics
Workbook
David Grant and Robert McLarty

OXFORD
UNIVERSITY

PRESS


UNIVERSITY PRESS
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First published 2001
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109876

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Oxford University Press disclaims any responsibility for the content
ISBN 019 4573419
Printed in China

ACKNOWLEDGEMENTS
The authors and publisher would like to thank the following for the use of
photographs: Airbus Industrie p 15; America Online, Inc. (America Online,
AOL, and the AOL logo are registered trademarks of America Online, Inc. in
the United States and other countries) p 50; Apple p 51; BAA p 24 (RPM
Photographics/Mike Hodgkinson); Bell-Pottinger p 12 (Emirates airplane);
Birdseye p 51; Corbis p 4 (Paul A. Soudersiview of Toronto), p 14(Kevin R.
Morris), p 38 (Owen Franken); Daily Telegraph (Abbie Trayler-Smith) p 70;
The Dorchester, London p 24; Fiat Auto U.K. p 8; Getty One Stone p 12
(Hugh Sitton/Dubai Bank Machine), p 29 (Ary Diesendruck/Buenos Aires),
p 35 (Chris Everard/birthday cake) (Myles/ISI Imaging/Father Christmas)
(Steve Bly/pumpkin), p 36 (John Millar/man at desk) p 39 (Nick Dolding/man
on mobile phone), p 54 (David Hanover/man on computer); Hugo Boss AG
p 64; Hutchison Library, London p 10 (John Burbank), p 33 (Tony Souter);
Image Bank p 35 (Harald Sund/bonfire night), p 39 (L D Gordon);
McDonald's Restaurants Limited p 20 (cheeseburger); Metro-Goldwyn-Mayer
Inc, p 51; Michelin Tyre ple p 6; NEC p 38; Pizza Hut p 20 (pizza); RollsRoyce and Bentley Motor Cars Ltd. p 46; Siemens Business Services Ltd.
P 26; The Stock Market p 24 (Covent Garden Opera House), p 29 (Paul
Steel/Iguazu Falls), p 36 (receptionist); LVMH/TAG Heuer p 63; Telegraph
Colour Library p 24 (S. Hazelgrove/Millennium Dome), p 35 (Francesca
YorkejValentine’s Day), p 36 (man on mobile); UIW/UPPA p 66
Mlustrations by: Stefan Chabluk pp 16, 18, 42, 44, 62; Nigel Paige pp 13, 17,
19, 23, 48, 56, 59, 68, 73

Contents
Unit

1

You and your company

Unit

2

Preparing a trip

10

Unit

3

Away on business

16

Unit

4

Visiting a company

22

Unit

5

New developments

28

Unit

6

Unit

7

Describing and comparing

40

Unit

8

Life stories

46

Unit

9

Dealing with problems

52

Unit

10

People at work

58

Unit

11

Getting a job

64

Unit

12

The world of work

70

Answer Key

Arrangements

4

34

76


1.1 People in business
EY

Talking about
people

@

Look at this list of participants for an IT conference in Toronto. Use the
information below to help you fill in the gaps, as in the example.
Ms Ishikazi’s first name is Minako.
Minako and Alicia are colleagues.
The Spanish woman lives with Igor.
Mr Nanni is a salesman.
TORONTO
Name

54 INTERNATIONAL
5
Ishikazi

Company
Job

Systems

The translator is twenty-eight.
Minako and Miho are both Japanese.
Igor and Miho are the same age.

INFORMATION

1 Igor
Teploukhin

Claudio

2 Telefonica

LRC

Engineer

TECHNOLOGY

Salesman

analyst

Nationality

Japanese

Residence

Barcelona

Age

aw

4

You and your company

Italian

..3, Rome
30

42

Answer these questions.
bene

@

25

Russian

What nationality is Igor?
Where is Alicia from?
What is Minako’s job? .
How old is Claudio?

......

Where does Miho live?
Who do Minako and Alicia work for?

Spanish

Madrid
28

CONFERENCE


©

EI Introductions

Complete these questions and answers, as in the example.
1

Is Minako Spanish?

Nex.

2

4

No, I’m not.

i

3

i

4

Yes, he is.

5

Are Miho and Minako Japanese?

6

Are Igor and Miho twenty?

At the conference, Minako, Alicia, and Igor meet. Complete the dialogue below.
Igor, let....

...! to my colleague, Minako.

How......

Pleased
What...
: I’m a systems analyst. What ....
I’m an engineer with Telefonica in Madrid. Where ....
Tm from Tokyo but I........... 9 in Barcelona.
Really?

Question making

Match the questions on the left with the answers on the right, as in the example.
1 Is she married?
a
No, they’re not.
2

Where are youfrom?

b

No, she’s a colleague.

3

Is he new?

c

No, single.

5
6

What is your job?
Are they here?

e
f

I’m from Sweden.
I'ma designer.

8

Is he Dutch?

4

7

@

d

How old are you?

g

h

No, he isn’t. He’s German.

Nearly forty.

Yes, he is.

Find the other letters in the alphabet (if there are any) with the same sounds as

the letters below. Write them in column A of the table below, as in the examples.

SSS
1

iS

Ax

ae hụ NH0 THÍNHRNDSKCHEHHHGDĐE c?
date

pay.

KR lw

DF Pronunciation

Is she your boss?

©

Find words in the box below with the same sounds as the letters above. Write

them in column B, as in the example. There are two words for each letter.
French
team

line
light

know
men

bar
new

do
are

go
week

-datepay

You and your company

5

1.2 You and your company
EY Talking about a

company

Look at this article about Michelin, the famous tyre-manufacturing company.
Fill in the gaps using words from the box below. The first letter of each verb is
given.
is

has

‘supplies.
plans

owns

live
employs

sponsors
manages

sells

publishes

are
advertises

have
manufactures

Michelin is a famous old family company with a dynamic young chairman.

Edouard Michelin ¢S..

..1 the great-grandson of the founder of this

company, which is based in Clermont Ferrand in the centre of France.

SZ tyres* and supp

(.6.3.....3 them all over the

4 about 120,000 people and

5 annual sales of over €14 billion. Goodyear and Firestone
6 Michelin's main competitors. Edouard Michelin

7 the company using modern methods. At the moment,

.8 tyres to the BMW Williams team. The company has
two main markets, Europe and the USA, but it P.

Asian market, In the USA it .

10 the Uniroyal company. It

11 alot on TV and in magazines and §.
events. It also

2 to develop the

12 racing

..!3 the famous Michelin guidebooks. Edouard

just outside Clermont Ferrand.

“UK tyres

Choose the correct word to complete the sentences below, as in the example.

Ẳœ

xi Ơ

Ơi B G Bộ

Ei Vocabulary

6

You and your company

US tires
er h product.
›s / employers.

It has a profit / loss / turnover of over €14 billion.
The company / society / factory has a young chairman.
Michelin is BMW Williams's tyre buyer / retailer / supplier.

Michelin gets / owes / owns Uniroyal.
Michelin's head office / head hunter / head room is in Clermont Ferrand.

Its main competes / competitors / competitive are Goodyear and Firestone.


An interview

Person B works for Michelin. He is talking about his job. Complete the
dialogue.

A:

Who do you work for?

B:

Ì

A:

Is that a French company ?
2

PRPRPrear
2 >

B:

Where
It is based in Clermont Ferrand.
What does the company do?

4

How many

About 120,000.

Where

you

We advertise on TV, in magazines, and at
motor-racing events.
Clermont

B:
A:
B:
Famous

companies

Complete the word grid with the names of famous companies described below,

as in the example.

American computer manufacturer

œ 1Ø
Ơi
Q bọ

O

Ferrand?
No, I don’t. I work in the United States.
Wha
8
I’m an engineer.

famous British sports car company owned by Ford
Japanese electronic game manufacturer
French mineral water producer
Dutch electronics company
Swiss chocolate company
German electronics and engineering company
famous Italian industrialist

You and your company

7


1.3 Company facts and figures

Read these texts about a German media group and an Italian vehicle manufacturer.

EY Reading

lÏ
M Based: Turin
»

& Activity: Automobile production. It also manufactures
agricultural and commercial vehicles and equipment for the

AG
AXEL SPRINGER VERL
largest
‘Axel Springer Verlag is one of Europe's
media groups. Its most famous ee
the German tabloid newspaper,

million readers. The eae

ee

|

m Berlin,

ae ee 180

. It pul
and employs 12,000 people:

ở
i
i

SS

magazines in different coun’

3
tries

aorta sales of €2.8 billion.

‘The founder's family owns just over 50% of the

company, and KirchGruppe has about 40%.
i

nd

The group owns a rum
€TV st hopes te
In the
future1Í
m
production companies.

expand its Internet activities:

@

Other activities:

Publishing (La Stampa newspaper)
Motor racing through its subsidiary Ferrari

II Owner: Gianni Agnelli is the great-grandson of the

founder of Fiat. His family now owns about 33% of the

company.

l

re

Turnover: €45 billion

1 Employees: 220,000

@ Subsidiaries: in 61 different countries

@ Notes: The company is just over one hundred years old. In
the future it plans to expand its telecommunications

activities.

Find the numbers below in the texts, and mark them Axel Springer (AS), or Fiat
(F). Then put them in order of size from smallest to biggest.
1

2_
3

sixty-one.......
forty........
thirty-three ..........

5

four point five million ..

4

©

construction industry.

100...

6
7
8

9
10

twelve thousand . .
forty-đvebillion........
two point eight billion ..........

Rữy......

two hundred and twenty
thousand .

Are the following sentences true (T) or false (F)?

a

Axel Springer Verlag employs 220,000 people. .....
Ferrari is a subsidiary of Fiat SpA. .........
The head office of ASV is in Germany. . .
Fiat manufactures tractors.

8

You and your company

KirchGruppe owns ASV.

Fiat and ASV both publish newspapers. ..........
Bild has 2.8 million readers. ..........
Gianni Agnelli is the founder of Fiat............


©

Make questions for these answers, as in the example.
loi

2

Ei Vocabulary

12,000.
What...
€45 billion.

3

Howold...
Just over a hundred years.

4

How many...
180.

5

Where ....
Berlin.

6

Which...

La Stampa.

Complete the table below.

1

OC

Employer/ee

Manufacturer
Publish

Employment
Manufacturing

Publisher

Own

Ownership

Found

Foundation

Ur

we

Complete these sentences using words from the table.

About your

company

ASV’s main activity is
Fiat is the ..
of La Stampa newspaper.
... 12,000 people.
. cars and other vehicles.
The family of the
owns 50% of ASV.

Complete these sentences about your own company or a company you know
well.
Its name is.

It’s based in
The company makes / provides
Its customers are

It employs

.....

Its annual turnover
It advertises . .

You and your company

9

Preparing a trip
2.1 Choosing a hotel
EY Talking about

A business person is looking for a hotel in Tokyo. Complete the dialogue with

hotel facilities

the words and expressions in the box. Use the hotel information below to help
you.
is
are

it’s
theres

A:

LE

MERIDIEN

GRAND
TO
Pe SRP

PACIFIC fi

ean

ee se

eS Zn}

: 8 Mest

eine

aks

are there any
there are

Where...

the hotel?

great view of Tokyo
Ae

Etre Corey

how many
is there a

from the centre of
Tokyo. It has a

3

luis
XI)
Fax; 3-ã500-4515

there is
they are

Bay.

sh
a.

=

3 rooms

does it have?

ees

B: About nine hundred.

11 Restaurants and 2 bars

A

4 restaurants?

Fitness centre

and Swimming pool

B:

eleven. You have a great choice.

A

...© fitness centre?

Business centre

B:

Body) ok

A:

7 And...

.8 a swimming pool as well.

9 the meeting rooms big?

BE Y2 2 065066 sec. sMeg .!0 Big enough for eight to ten people.

Polite

requests

@

You are ina hotel. Use Can/ Could 1...? or Can/ Could you ...? to make

requests, as in the example.

CXNAUWE

WH

Í

i

10

Preparing a trip

(have
/ double room)

Ceu/d._ 2. Aave

a deuble

room,

please?

(tell / the price) .......

(give / my room key)

(stay / an extra night)
(tell / the time) ..
(have / breakfast in my room)
(pay / credit card) .
(send / a fax)

in


©

Now match the requests in @
ce

Yes, of course. It’s €1 per page. 1...
I’m sorry, but we only have a single for tonight. ........

an

Yes, certainly. It’s seven thirty. ........

Yes, of course. It’s €63 per night, including breakfast. ........

ne

I’m afraid we only serve meals in the restaurant.

I'm sorry, but we only accept cash or traveller’s cheques.

ro

Yes, of course. Can you tell me your room number?

request

m

CK

u

Ge n

1

abusiness centre.

8

to

aroom

=

#m

#

Z

z

<

NG

2'

hs

9

to

in at reception

3:

Bix

10

to collect your

11
12
13

14

to take the......
a shower
TV
in the

Hotel facilities

A

Z

m



m
>
z

đ%

=
ơ
m
ơ

bs
ie e

SN
A
T

4a
5 acar....
6 amobile.
7 an electronic.

Things to do

Fz:

mm

~

=
>

DA letter of

“=<

R

Let me check, sir. So that’s four nights and not three?

xX

>

E

........

Find the words in the square to fill the gaps below. You can read horizontally or
vertically, as in the example.

z

R

mao
x
+> mH OHA

T

Aa

N

ra

E

Mas
SS xh)

Cc

=x

Y

Aa

K

m

Word search

with the responses below.

restaurant

ER

15

tosenda...

Choose the correct words to fill the gaps in this letter.

Dear Mister / Sir or Madam / Director 1
| would / can / could 2 be like / please / grateful 3 if you could send / give /
have 4 me a brochure and price list for your new X-Flame range of fire
extinguishers.

Could / Do / Are 5 you also let me tell / give / know & your terms of
payment for new customers?
Thank / Thanks / Please 7 you for your attention.

| look / see / am 8 forward to letter/ hearing / answer 9 from you.
Yours sincerely / regards / faithfully 1°

Graham

Burns

Preparing a trip

11


2.2 Flying out
EX Telling the time

@

The times below are written in three different ways. Match the times which are
the same, as in the example.

SNe
PRG
Pea
1

eleven fifty-five

4.30

2

three forty-five

11.35} five to midnight

3 _ three twenty
4

12.25

four thirty

3.45

5 _ eleven thirty-five

23.557

6

16.15

four fifteen

quarter past four

[

UEEE 2i,

twenty-five to twelve

|

twenty past three

half past four
quarter to four

15.20

@®

OF

Travel
information

Which time in column B is left over? Write the matching time expressions in

words in columns A and C.

Read this information about Dubai in the United Arab Emirates. Then fill in the
gaps in the sentences below. There is only one word per gap.

GETTING THERE

72 airlines operate flights to Dubai.
British Airways offers two or three flights
per day from London.
From Dubai airport to city centre: 5 km (10

minutes by taxi).

BANKS
8.00 — 12.00 Saturday to Wednesday
8.00 - 11.00 Thursday
SHOPS
10.00 a.m - 9.00 p.m.
Some shops are not open

PoP

B:

12

Preparing a trip

1.00 - 4.00 p.m.

Is there a good choice of flights to Dubai?
Yes, the national airlines are Gulf Air and Emirates, but you can also go by
British Airways.
How.......

.! does British Airways fly there?

Two or three times a day.

How...

2 is the airport from the city centre?


Ð>zœ>£p>ztœtzœĐb%

About five kilometres.
And how

does it take to get there?

About ten minutes. You have to take a taxi.

.„# do they open in the morning?
What about banks?......
At eight o’clock. And they usually
. at midday.
..© they open on Friday?
No, they aren't. Friday is a religious day.
Oh, yes, of course. And when .
..” shops close?
At about nine in the evening. But be careful, because some shops aren’t
..8 between one and four in the afternoon.

Frequency

Match the expressions of frequency on the left with a similar meaning on the

no
ma

once an hour NG
twice an hour
three times a day
six times a week
twice a month
four times a year
once a century

roa

Gœ

*I Ơ

Ơi

Q bộ

twice a minute

ơøm

right, as in the example.

nearly every day

every three months

every thirty seconds
every sixty minutes

every eight hours
every hundred years
every half an hour
every two weeks

Now answer these questions using expressions of frequency, as in the example.
1

How often is there a presidential election in the USA?

wv

every..té

How often is there a national election in your country?

How often do you have an English lesson?
How often do you do sport?

How often do you eat in a restaurant?
How often do you go away on holiday?

Preparing a trip

13

2.3 Arriving
Airports

The word chain below shows what you do when you fly to another country.

Complete the gaps with these words.
gate
claim

Ei Countable and

take off
customs

duty-free
departure

Choose the correct word to complete these dialogues.

9

B: Do you have any /a! luggage to check in?
A: Yes. I have a / some? suitcase here. Can I have a window seat, please?
B: I’m afraid there aren’t some / any > more seats by the window, madam.

9

A: Excuse me. I want to buy a / some 4 souvenirs to take home. Are there any /

some > souvenir shops near here?
: Yes, there’s a / some © very good shop just on the corner.

-

uncountable

board
control

Sö>C>z

: How much / many? time do we have before our train?

: Forty minutes.
: Do you want another drink?
No. You have a / some 8 drink. I want to look in the shops.

g

: I want to buy some / any? wine at the duty-free. Do you want a / any 10
cigarettes?

A: Yes, please.
D

How much / many '! do you want — 200 or 300?

A: 200 is fine. Here. I'll give you a / some !2 money.

Read the text opposite about Airbus Industrie. Find the following numbers and

R

write them in figures, as in the example.
a hundred and eighty ....

0

Have and
have got

forty thousand ..........

ƠI

a hundred and eighty-five ..........
14

Preparing a trip

nineteen seventy .


'OUNDED in 1970, Airbus sells its planes to more than 180 airlines
world wide. Based in Toulouse, France, it is a truly international

organization, employing around 40,000 people of over 30 different
nationalities. Its shareholders are two leading European aerospace

companies: the European Aeronautic Defence and Space Company

(EADS) (80%) and BAE Systems of the United Kingdom (20%).
Airbuss product line is divided into three aircraft families - the A320
Family (A318/A319/A320/A321) with 107-185 seats, the
A300/A310 Family with 220-266 seats, and the A330/A340 Family
with 253-380 seats. In response to market demand for very high capacity aircraft, Airbus is also developing the A3XX Family,
starting with 555 seats. In 30 years of operation, Airbus has received orders for some 4000 aircraft.
Airbus has factories all over Europe, subsidiaries in the United States and China, regional offices in Sydney, Tokyo, Singapore,

New Delhi, Moscow, Brussels, and Dubai, spare parts centres in Hamburg, Frankfurt, Washington, Beijing, and Singapore, and
training centres in Toulouse, Miami, and Beijing.

Now choose the correct word to complete the questions, as in the example.
Then answer the questions.

How many customers does Airbus got /haveworldwide?
Lt Aas. more tha:
182

2

Does / Has it got any American shareholders?

3.

How many European shareholders does
/ has it have?

4

Have / Has the shareholders got the same share in the company?

w

1

How many employees has / does the group have?

6

Do/ Does A300 planes have more than 200 seats?

NI

®

8

How many spare parts centres has the company got / get?
Where does / has the company got training centres?

Preparing atrip

15


Unit 3 | Away on business
3.1 Finding your way
Giving directions

=

@

Look at this map of the different parts of a company. Where are you if you
follow the instructions below?

1
2
3
4

5

@

16

Away on business

It’s between the Kent Building and Factory C, and opposite the warehouse.
It’s just behind the visitors’ car park, near the gymnasium and social club.
It’s next to the first staff car park, just above the Sales department.
Go in the main entrance and turn left. Go past the Essex Building on your
left, then take the first right, and it’s the building on the left.
Come out of Reception. Go along this road, past the gymnasium and sports
field on your right. Follow the road to the left, and you see it just in front of
you.

Now answer these questions.
1

Wheres the Training department?

2

min the Training department. How do I get to the Personnel department?


B

Giving advice

Al elven

Ì

Here is some advice for giving a presentation. Choose verbs from the box below
to fill the gaps, as in the examples. Put the verbs in the negative form where
necessary.
use
ask

look
read

-write
check

speak
pause

answer
-prepare

Secrets of a successful presentation
D

Prepare

.. } your presentation in advance. Don't

4 your notes all the

at your audience.
time.

5 visual information to illustrate your presentation, and
6 that everybody can read it.
..

too quickly. .....

.... 8 every two minutes to give

people time to think about what you're saying.
9 your audience to wait until the end to ask questions.

10 questions immediately.

Formal

and

informal

Here are two letters confirming a future visit, but they are mixed up. One is

letters

formal, and one is informal. Decide which letter each sentence or phrase comes
from, then put them in the right order, as in the example.
Formal letter

Informal letter

Can you look at them when

you have a moment?

ma

ờ

I would be grateful if you coula

Havé 4 gooA journey

next week;

look at the

ry

os

We hope you have 2 safe
Journey +o our company,

eae Wagar das
10
Bi

eK
to meeting

H
Here are
Gwe

me

Dear

Dear Anne

(OWA
you.

the

Aerails

Mrs

l6)

Wenger

William

schedule.

Gallas

Please Ao not hesitate to contact us if you

wish

to

make

KHrÃ

\

John

I am

about

of your visit next week.

a call if you wart to change

enclosea

anything.

any

changes.

writing

to give
one

your visit on

you

more

25 March,

Aerails

m
Yours

iI) be nice

sincerely

to see

you again.
Away on business

17


3.2 Gọng out
EY Free-time

2x

activities

TẢ
1

a

2 ma

oe

7 shopping

6 fishing

@

®

would

CM

go to

have

Tn

play

hatdly eve:

Choose the correct word or expression in italics.
I like /'‘d

NQURYNE

Away on business

do

do these activities? Choose from the expressions below.

like

18

©

9 football

Now make true sentences about yourself, as in the example. How often do you

CM

@®

8 golf

Look at the activities in the pictures. Fill in the correct verb to describe them, as

go

a

1%

in the example. Choose between the following:

10 skiing

Like and

i)

2

5 badminton

Bh

|

©

like working for my company.

I wouldn't / don’t like to be a politician.
Id like / like to go to France for my next holidays.
They don’t / wouldn’t like going out to restaurants.

What do / would you like to do this evening?
Do / Would you like something to drink?
What sort of things do / would you like doing in your free time?

PE hot
at at

Match questions 5, 6, and 7 in @ to answers a-f. There are two possible
answers for each question.

op

@

Yes, please. What have you got? . .
Just stay at home, I think. ..........

mona

Working around the house, or in the garden. ..........

Telephone

DO

talk

Pronunciation

I don’t know. Do you have any ideas?

No, thanks..........
It’s often nice to go somewhere and see something different. ..........

In this telephone dialogue the underlined expressions are impolite or incorrect.

Find better expressions, as in the example.
A:

Hello. Are you Petra Semler’s secretary?

1

Ls that

B:

Yes, it’s me.

2

A:

Lwant to speak to Petra, please.

a

B:

What's your name?

4...

A:

It’s Simon Fuller.

B:

Wait a moment.

A:

OK... .

=

5

B: Excuse me she’s in a meeting.
A: You tell her to call me back.

6
7

B:

What's your number?

8

A:

010-658-7896.

B:

OK. I tell her.

A:

Good.

Ds
10

¿

For each group of words or letters below, circle the item where the underlined

letters are pronounced differently from the others, as in the example.
1

hịs

(fine)

give

with

2

this

then

bath

with

3

see

sit

key

eat

4

E

1

2

5

works

lives

6

thanks

three

71

Vv

8

night

Italian

9

closes

likes

opens

G
is

theatre

this

A

K

wine
watches

idea
washes

Away on business

19