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Sir –
I would like to extend my heartfelt thanks to the staff and
passengers at Heathrow Airport who came to my assistance
when I was unfortunate enough to suffer a fall prior to departing
on holiday on Thursday 12th May. I was assisted by a small
group of cabin crew who happened to be passing when I fell. I
should thank Irina in particular, for staying with me for well
over an hour and ensuring that I caught my flight on time. It is
heartening in this day and age to know that such kindness exists
even in a place such as an crowded airport. I was able to
continue my journey as planned and arrive the other end with
“no harm done”. My son would also like to extend his grateful
thanks.
Sincerely, Laura Friedman, London
(Extract adapted from a letter published in a national newspaper)
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