7188 roleplay booking a room

Welcome the customer and offer
help.
Thanks him/her and say you’d like a room.

Ask if he wants a single or double room.

Ask if he wants twin beds or a double
bed.

Say you want a double room.

Say you would prefer a double bed.

Tell your name and first surname.

Ask for his name.

Ask if he can spell it

Spell it

Ask if anyone is going to stay in with
him.

Ask nº of nights he is
going to stay in.

Say you’re going to stay with your girlfriend.

Say you’re going to stay two nights.

Ask payment method and if he would like
Say
breakfast
a wakeup
call is served on the hotel
dining room on the ground floor from
7:45 to 9:15. The pool is on the third
floor. Give key of room 457 on the fifth
floor.

Say you’ll pay by credit card and you’d
like a wakeup call at 7:45.
Ask time and place where breakfast is
served and if there is a pool.


Say thanks and go to your room.