32907 english for tourism at the hotel reception

ENGLISH FOR TOURISM

Calling a Hotel
Complete the following phone conversation.
Receptionist: Thanks for calling Abigail Hotel. Jane speaking. ....................................................?
Caller: Hallo. My name is Ben Stuart. I’m interested in booking a ...............................for the last
weekend of June.
Receptionist: I’m afraid we’re totally booked for that weekend. There’s a ................................ in
town and we’re the closest hotel to the convention centre.
Caller: Oh, I see. Well, what about the weekend after that?
Receptionist: So... Friday the 5th July?
Caller: Yes. Friday and ...................................
Receptionist: It looks like we have a few ............................. left. We recommend that you make a
reservation, though. It’s still ............................. season.
Caller: Okay. Do you have any rooms with ............... beds? We’re a family of five
Receptionist: Yes, all of our rooms have two double beds. We can add an extra bed.
The ........................... for that weekend is $95 a night. ................................................?
Caller: Okay. Do you accept credit cards?
Receptionist: Yes, we do. We do require a $30 credit card deposit to hold the room. You can
cancel up to three days in advance and we will refund your deposit.
Caller: Great. Thank you very much.
Receptionist: .........................................


HOTEL VOUCHER
Complete the voucher
Office Name
To:
............................. (First Name – Surname)
From: ............................. (Office Name)
Sample Confirmation Voucher

Booking ID:
...............
In/Out:
............... (dd/mm/yyyy)
Number of Nights: ...............
Guest Name:
............... (First Name – Surname)
Hotel:
...............
Hotel Address:
...............
Hotel Phone:
...............
Rooms
Room
Number
............... ...............
...............
(Room
(Room
Type)
Configuration)

Adults and Children
Room
Adults
Children
............... ...............
............... ...............
(Room

(Room
Type)
Configuration)

Write and role-play the following conversation.
At the Rainbow Hotel
A lady phones the Rainbow Hotel to make a reservation. She can choose a single or double room,
with or without breakfast, smoking or non-smoking. The receptionist asks the lady how many nights
she wants to stay at the hotel. Finally, the clerk asks the lady to spell her name, and then asks for her
credit card number and expiration date.