26694 telephone seminar

You are the P.A. (personal assistant) of the Managing Director and he asks you to phone Bingle and
Matthews to find out about the seminar they are organising.
Put these phrases in the gaps in the following telephone conversation
(a)
(b)
(c)
(d)
(e)
(f)

the line’s engaged
Hold the line please
to speak
repeat
there’s no answer
Public Relations

(g) Could I speak to
(h) call back
(i) so helpful
(j) Can I help you
(k) extension
(l) I’ll call back later

Switchboard Operator
Personal Assistant

Good morning, Bringle and Matthews, (1)……………………………….
Good morning, My name is Marie Marchand, I’m phoning from France. (2)

Switchboard Operator

……………………………………....………the person in charge of the Business Seminar you are organizing?
Ah yes, that’ll be Cynthia Evans, Public Relations. (3)………………………………………………………… and I’ll

Switchboard Operator
Personal Assistant

put you through.
I’m sorry, (4)…………………………..........………………. , she’s not in her office.
All right, (5)…………………………………………………………. Thank you.

………..(Later)
Switchboard Operator
Personal Assistant

Good morning, Bringle and Matthews.
Hello, my name’s Marie Marchand, I’m calling from France, could I speak to (6)

Switchboard Operator

……………………………………………………….. please?
Yes, you want Cynthia Evans. Hold on please………Oh, I’m so sorry, (7)
………………………………………………………… Would you like to hold on or (8)

Personal Assistant
Switchboard Operator
Personal Assistant
………..(Later)
Switchboard Operator
Personal Assistant

Switchboard Operator
Personal Assistant
Voice

……………………………………………………..?
I’ll call back. Can you (9)……………………………..................……..the name of the organizer, please?
Cynthia Evans (she spells it) E.V.A.N.S. (10)………………………..........………………. 776
Thank you
Good morning…….
Hello, this is Marie Marchand, I’d like (11)……………………to Cynthia Evans please.
Hold on please……….I really am sorry, she’s left the office again but if you don’t mind waiting,
I’ll track her down or find someone else who can speak to you.
Thank you, I’d be very grateful.
Hello, I’m Anne Smith, Cynthia’s assistant. I’m terribly sorry but she’s just gone into a
meeting. Can I help you or would you like Cynthia to call you back when she comes out of the

Personal Assistant

meeting?
Oh, I’m sure you can help. My name is Marie Marchand, I’m the Managing Director’s Personal
Assistant. We’re interested in……..

Anne
Personal Assistant

(the conversation continues)
(the conversation ends ) So, I’ll send you the application form and brochure.
Thank you for being (12) ……………………………............................…….

KEY 1j;2g;3b;4e;5l;6f;7a;8h;9d;10k;11c;12i