32950 letter of complaint

Unit 8 – Letter of Complaint
Name : ______________ Class : Sec 1 – 1 / 2 / 3

Date : _____________

Task 1
Look at the advertisement below and rearranged the sentences in the box to form a good
letter to the Customer Service Manager dated 20 April 2012. Create the address of your own.
Smiling Tour
Come on our weekend tour!
Visit beautiful Northumberland!
* Visits to castles included
*Comfortable modern buses
*Experienced drivers
£25 per person payable on the day
Call 2184352 to reserve your place
or just come to our office at:
The White House, Eisenhower Room
Washington D.C
**
Mary went on the weekend bus tour of Northumberland. The tour was a disaster. When she
came back she wrote this letter of complaint.
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This could have resulted in a terrible accident.
Thirdly, the driver had obviously been drinking and almost lost control of the vehicle several
times.
In fact, we had to pay to go into one of the castles.
Therefore, in view of all these problems I would appreciate a complete refund.
The seats were dirty and several had cigarette burns in them.
Yours faithfully,
I am writing to you about the tour of Northumberland I went on last weekend.
Secondly, the bus was not as comfortable as you had said.
Mrs. Mary Jones
Dear Sir or Madam,
First, in your advertisement you stated that the cost would include visits to castles.
I hope to hear from you as soon as possible.

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Task 2
Fill in the boxes to identify the parts of a business letter. Identify the spelling and
grammatical errors by circling them.
1002 Mark Lane
Chatsworth, CA 91311
December 3, 2005
Mr. Michael Imchin
10027 Lark Lane
Chatsworth, CA 91311
Dear Ms. Imchin:
My name is Raquel Rose and I writting you this letter to address the trash that is cluttering the
streets in the city of Chatsworth. The streets that I am concerned about are Desoto and
Devonshire. I understand that yous the manager of Chatsworth’s Clean Streets Project and I felt
that it was important that I address my koncerns to you. I know that the city cut your budget in half
last August and that this has put a strain on your budget? It must be impossible to cover all the
streets in Chatsworth with half a staff. I am asking that you concentrate on the street mentioned
above because these are the streets that are the heaviest with traffic. Many peoples that live
outside of Chatsworth drive this streets everyday to get to work. I am afraid that they are getting a
bad impression of what Chatsworth really looks like.
If it is not possible to concentrate your manpower to these streets, and I ask that you reach out for
volunteers to help keep these streets clean. I am a member of student body at my school and I
know that I can gather many of my friends to help you with this project. We have also met many
times at skool and have come up with other ideas to clean our streets. if you are interested in us
helping you or our ideas, please contact me at the address listed above.
Sincerely,
R. Rose

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Task 3
Match the complaints and justifications below, then join them using appropriate linking
words/phrases. Write in the space provided.
Complaints
1. The goods we ordered have not been received yet.
2. Our wooden floors have become dull.
3. The batteries died after a few hours.
4. The hotel was an hour’s drive from the beach.
5. The film was too long and very boring.
6. The knife became blunt after only a month’s use.
7. The mascara made my eyes water.
8. My daughter’s watch stopped after she swam with it on.

Linking words
- but
- nevertheless
- however
- in spite of
- despite the fact that
- although
- even though

Justification
a. The label on the packet claims they are long-lasting.
b. We were told they would not lose their shine.

c. They were shipped a month ago.
d. We were told it was within walking distance.
e. The manufacturer claims it is hypoallergenic.
f. The trailer said it would keep me on the edge of my seat.
g. The package label states that it is water-proof.
h. You said it was guaranteed to stay sharp for five years.
Answers
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Task 4

Choose one of the situations below and write a letter of complaint in about 300 words.
Situations:
A. You found a piece of glass in a packet of Kimbo sausage that you bought at Carrefour Mall
Emporium on Sunday, 11 March 2012. You nearly swallowed it. Your letter is 5 days after
the purchase.
B. You ordered a Tiramisu birthday cake for your little brother birthday party from Eaton Cake
on Monday, 12 March 2012. You had asked the order taker to deliver the cake on the same
day at 5pm. However, the cake was delivered at 6pm and it was not a Tiramisu but a Black
Forest. Your letter is 3 days after the delivery.
C. You were staying at Hilton Hotel in New York from 13 March 2012 – 15 March 2012 in room
735. You asked the receptionist to give a wake-up call at 5am. The next morning, you didn’t
get your wake-up call which made you missed your flight and had to pay for another ticket.
You wrote the complaint letter a week after you checked out from the hotel.
D. You are the manager of Indomaret PIK which is losing customers because employees of the
company next door (Ben Pharmacy) park their cars in the supermarket parking area. Write a
letter of complaint to the company and suggest what should be done.
E. You went swimming to Waterbom PIK on Sunday, 4 March 2012 with your family. There
was no life guard on duty that day around the waterslide. Your brother almost drowned.
Write your letter on the next page.

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