25041 after sales a complaint

Work in pairs and see if you can complete the conversation using these words:
speaking
inconvenient
number
going
order

After Sales
apologies
complaint
send

Receptionist
John Brown
Receptionist
Valérie Francillon
John Brown

details
help
instead
note

have
packaging error
moment
inconvenience

problems
seems
book

won’t

Prosveta Editions. Can I 1)………………………….. you?
Good morning. The After Sales service please.
One 2)……………………………….. please.
Valérie Francillon 3), …………………………………….
Good morning.
This is Mr Brown of Smiths

4)

………………………………….. I have a 5)……………………………… to make
Valérie Francillon
John Brown

about the 6)………………………… I received this morning.
What 7)……………………………… to be the problem?
Well 8)…………………………………. of 100 ‘Daily Meditations’; you
send me 50 ‘The Living Book of Nature’ and the 9)………………

Valérie Francillon
John Brown
Valérie Francillon

is in French and not English!
Could I have the order 10)……………………………….., please?
Yes, It’s DL 256998 of 4th January,2002
OK. I have the 11)………………………………………….. here. It must
be a 12)…………………

...................in despatching.

Please

accept our 13)……………………………………….. We’ll send you the
John Brown

right ones immediately.
OK. It’s very 14)…………………………………………….. but I suppose
we’ll 15)………………………………….. to manage. And what are you
16)…………………………………….. to do about the expense of

Valérie Francillon

returning the books?
We’ll 17)………………………………. you a credit 18)………………………….
by return.
I’m very sorry for the 19)……………………………………. caused. I

John Brown

assure you it won’t happen again.
Well, I’ve never had 20)……………………………. with Prosveta

Valérie Francillon
John Brown

before.
And you 21)…………………………….. again! Goodbye Mr Brown.
Goodbye!

KEY
speaking
4
inconvenient
14
number
10
going
16
order
6

After Sales
3
apologies
13
complaint
5
send
17

details
11
help
1
instead
8
note

18

have
15
packaging error
12
moment
2
inconvenience
19

problems
20
seems
7
book
9
won’t
21