14611 test for students of english for the hotel industry

TEST UNITS 1- 2 & 3

1) Match the pictures with the corresponding words. (11 pts.)

Waitress – personal safe – porter – pillows – chambermaid – wardrobe – sous chef –
commissionaire – receptionist – bar person – coat hanger
2)
a)
b)
c)
d)
3)

Write the questions for the following answers. (8 pts.)
……………………………………………………………? His name’s Bob.
……………………………………………………………? She’s a porter.
……………………………………………………………? My name’s Ally.
……………………………………………………………? They are receptionists.
Complete the following chart with countries and nationalities. (14 pts.)
Country
England

Nationality
Australian
Japanese

Ireland
Turkey
Italian
Greece
4) Complete the following chart with the Affirmative, Negative and Interrogative forms

for the verb to be. (12 pts.)


AFFIRMATIVE
I’m
You are
He’s/She’s/It’s
…………………………………..
…………………………………….
……………………………………

NEGATIVE
……………………………………
……………………………………
………………………………………
We’re not
……………………………………..
………………………………………

INTERROGATIVE/QUESTION
……………………………………..
……………………………………….
………………………………………
……………………………………….
Are you?
Are they?

5) Put the words in these sentences in the correct order. (12 pts.)
A: my name’s / I’m/ Ireland / from / Hello / Niamh
…………………………………………………………………………………

B: Niamh/ to / meet / Nice / you / Akoun / I’m
………………………………………………………………………………….
A: from / are / Where / you / Akoun ?
…………………………………………………………………………………
B: France / from / I’m
…………………………………………………………………………………..
A: part? /really / which / Oh
……………………………………………………………………………………
B: near / south / the / Nice
…………………………………………………………………………………..
6) Study these sentences. Which are polite and which are not polite? Write P or NP. (7
pts.)
………… Hello, can I help you?
………… Could you spell that, please?
………… We don’t have rooms. Bye.
………… I am busy now, call again.
………… Good evening, sir.
………… Could you sign here, please?
………… We have nothing for you.
7) Turn these sentences into the affirmative, negative or interrogative. (8 pts.)
a. There’s a TV in the room.
Negative:…………………………………………………………………
b. Is there a CD player in the room?
Affirmative: …………………………………………………………..
c. There are plenty of pillows.
Interrogative: ………………………………………………………..
d. There are plants in the room.
Affirmative: …………………………………………………………….
8) Complete the two dialogues. Use words or phrases that you think are appropriate.
(10 pts.)

A: Hello, my name’s ………………………….I’m ………………………….I’m a ……………………….. I
work in the ………………….. Hotel.
B: Hi, ………………….., my ………………………….. Anna.
A: Hi………………………. Nice to meet you. Where…………………………………from?
B: Ireland.
A: Oh, what……………………?
B: Dublin.
A: And what……………………………..do?
B: I’m a …………………………….

Receptionist: Good evening, sir, can I …………………. you?
Guest: Good evening. I’m afraid I don’t have a…………………….. Do you……………….a
double……………… for tonight?
R: I’ll just …………….. Yes, we have a ………………. room with ………………… and ………………..
G: And how much is it?
R: It’s 200 euros per …………………. for the room, not including breakfast.
G: That’s ……………. I’ll take it.

9)Describe a luxury bedroom using these words. (11 pts.)
Mini-bar, blanket, writing paper, duvet, bedside lamp, trouser press, plants, personal safe, airconditioning, laundry bag, central light switch.
…………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………
10)Complete the following sentences with vocabulary from units 1, 2 and 3. The first letters
of the words are included to help you. (7 pts.)

a. These f………… are beautiful! Are these roses or orchids?
b. There is a p……………… s……….. in the room if you want to use it to keep your money.
c. Could I have some extra p………………… and c…………… ha…………………, please?
d. My name’s Jenny and I’m a ch……………………